References
- Ajzen, I. (1985). From intentions to actions: A theory of planned behavior. In J. Kuhl & J. Beckmann (Eds.), Action control: From cognition to behavior (pp. 11–39). Berlin, Heidelberg: Springer.
- Ajzen, I., & Fishbein, M. (1980). Understanding attitude and predicting social behaviour. Englewood Cliffs, NJ: Prentice-Hall.
- American Psychiatric Association. (2013). Diagnostic and statistical manual of mental disorders (5th ed.). Arlington, VA: American Psychiatric Publishing.
- Binde, P. (2005a). Gambling across cultures: Mapping worldwide occurrence and learning from ethnographic comparison. International Gambling Studies, 5(1), 1–27.
- Binde, P. (2005b). Gambling, exchange systems, and moralities. Journal of Gambling Studies, 21(4), 445–479.
- Casino City. (2017). Internet Gaming Directory. Retrieved June 10, 2017, from http://www.casinocity.com/
- Chan, F. K. Y., Thong, J. Y. L., Venkatesh, V., Brown, S. A., Hu, P. J.-H., & Tam, K. Y. (2010). Modeling citizen satisfaction with mandatory adoption of an e-government technology. Journal of the Association for Information Systems, 11, 519–549.
- Chiu, C.-M., Lin, H.-Y., Sun, S.-Y., & Hsu, M.-H. (2009). Understanding customers’ loyalty intentions towards online shopping: An integration of technology acceptance model and fairness theory. Behaviour & Information Technology, 28, 347–360.
- Chiu, C.-M., & Wang, E. T. G. (2008). Understanding Web-based learning continuance intention: The role of subjective task value. Information & Management, 45, 194–201.
- CMA. (2017). CMA launches enforcement action against gambling firms. Retrieved July 23, 2017, from https://www.gov.uk/government/news/cma-launches-enforcement-action-against-gambling-firms
- Cook, C. (2017, July 17). Sarah Harrison the punters’ champion at the gambling commission. Retrieved July 23, 2017, from https://www.theguardian.com/sport/2017/jul/17/sarah-harrison-fighting-for-punters-gambling-commission
- Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16, 297–334.
- Custer, R., & Milt, H. (1985). When luck runs out: Help for compulsive gamblers. New York: Facts on File Publications.
- Davis, F. D. (1985). A technology acceptance model for empirically testing new end-user information systems: Theory and results. Cambridge, MA: Massachusetts Institute of Technology.
- eMarketer. (2016). Slowing growth ahead for worldwide Internet audience. Retrieved May 7, 2017, from https://www.emarketer.com/Article/Slowing-Growth-Ahead-Worldwide-Internet-Audience/1014045
- European Gaming & Betting Association. (2016). Market reality. Retrieved April 5, 2016, from http://www.egba.eu/facts-and-figures/market-reality/
- Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behaviour: An introduction to theory and research. Reading, MA: Addison-Wesley.
- Gainsbury, S. (2012). Internet gambling: Current research findings and implications. New York: Springer.
- Gainsbury, S., Parke, J., & Suhonen, N. (2013). Consumer attitudes towards internet gambling: Perceptions of responsible gambling policies, consumer protection, and regulation of online gambling sites. Computers in Human Behavior, 29, 235–245.
- Gainsbury, S., Suhonen, N., & Saastamoinen, J. (2014). Chasing losses in online poker and casino games: Characteristics and game play of Internet gamblers at risk of disordered gambling. Psychiatry Research, 217, 220–225.
- Griffiths, M. D., & Carran, M. (2015). Are online penny auctions a form of gambling? Gaming Law Review and Economics, 19(3), 190–196.
- Hayes, A. F. (2013). Introduction to mediation, moderation and conditional process analysis: A regression-based approach. New York: Guilford Press.
- Hayes, A. F., Montoya, A. K., & Rockwood, N. J. (2017). The analysis of mechanisms and their contingencies: PROCESS versus structural equation modeling. Australasian Marketing Journal (AMJ), 25(1), 76–81.
- Kaiser, H., & Rice, J. (1974). Little Jiffy, Mark Iv. Educational and Psychological Measurement, 34, 111–117.
- Keeter, S., Kennedy, C., Dimock, M., Best, J., & Craighill, P. (2006). Gauging the impact of growing nonresponse on estimates from a national RDD telephone survey. Public Opinion Quarterly, 70(5), 759–779.
- Lee, D.-C., Lin, S.-H., Ma, H.-L., & Wu, D.-B. (2017). Use of a modified UTAUT model to investigate the perspectives of internet access device users. International Journal of Human–Computer Interaction, 33, 549–564.
- MacKinnon, D. P., Coxe, S., & Baraldi, A. N. (2012). Guidelines for the investigation of mediating variables in business research. Journal of Business and Psychology, 27(1), 1–14.
- Magsamen-Conrad, K., Upadhyaya, S., Joa, C. Y., & Dowd, J. (2015). Bridging the divide: Using UTAUT to predict multigenerational tablet adoption practices. Computers in Human Behavior, 50, 186–196.
- Manfreda, K. L., Berzelak, J., Vehovar, V., Bosnjak, M., & Haas, I. (2008). Web surveys versus other survey modes: A meta-analysis comparing response rates. International Journal of Market Research, 50(1), 79–104.
- Moore, J. (2017). Gambling industry scores another own goal as CMA strikers threaten penalty area. Retrieved July 23, 2017, from https://www.independent.co.uk/news/business/comment/gambling-industry-scores-another-own-goal-as-cma-strikers-threaten-penalty-area-a7804721.html
- Namkung, Y., & Jang, S. C. (2009). The effects of interactional fairness on satisfaction and behavioral intentions: Mature versus non-mature customers. International Journal of Hospitality Management, 28, 397–405.
- Namkung, Y., & Jang, S. C. (2010). Effects of perceived service fairness on emotions, and behavioral intentions in restaurants. European Journal of Marketing, 44, 1233–1259.
- National Addiction Service of Singapore. (2013). Understanding your gambling addiction. Retrieved April 13, 2018, from https://www.imh.com.sg/uploadedfiles/Publications/Educational_Resources/Brochure_Understanding%20Your%20Gambling%20Addiction.pdf
- National Research Council (US) Committee on the Social and Economic Impact of Pathological Gambling. (1999). Pathological Gambling: A Critical Review. Gambling Concepts and Nomenclature, 2. Washington (DC): National Academies Press (US).
- Oh, J.-C., & Yoon, S.-J. (2014). Predicting the use of online information services based on a modified UTAUT model. Behaviour & Information Technology, 33, 716–729.
- Oh, S., Lehto, X. Y., & Park, J. (2009). Travelers’ intent to use mobile technologies as a function of effort and performance expectancy. Journal of Hospitality Marketing & Management, 18, 765–781.
- Oliveira, T., Faria, M., Thomas, M. A., & Popovič, A. (2014). Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM. International Journal of Information Management, 34, 689–703.
- Palmer, A., Beggs, R., & Keown-McMullan, C. (2000). Equity and repurchase intention following service failure. Journal of Services Marketing, 14, 513–528.
- Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879–903.
- Rodionova, Z. (2016). Online gambling firms face investigation for cheating customers. Independent. Retrieved July 23, 2017 from https://www.independent.co.uk/news/business/news/online-betting-firms-face-cma-investigation-cheating-a7373001.html
- Shaffer, H. J., Hall, M. N., & Vander Bilt, J. (1999). Estimating the prevalence of disordered gambling behavior in the United States and Canada: A research synthesis. American Journal of Public Health, 89(9), 1369–1376.
- Sheehan, K. B. (2001). E-mail survey response rates: A review. Journal of Computer-Mediated Communication, 6. doi:10.1111/j.1083-6101.2001.tb00117.x
- Su, L., & Hsu, M. K. (2013). Service fairness, consumption emotions, satisfaction, and behavioral intentions: The experience of chinese heritage tourists. Journal of Travel & Tourism Marketing, 30, 786–805.
- Tan, P. J. B. (2013). Applying the UTAUT to understand factors affecting the use of english e-learning websites in Taiwan. SAGE Open, 3, 1–12.
- Taylor, S., & Todd, P. (1995). Understanding information technology usage: A test of competing models. Information Systems Research, 6, 144–176.
- UKGC. (2017a). Gambling business fined £300,000 for misleading advertising. Retrieved July 5, 2017, from http://www.gamblingcommission.gov.uk/news-action-and-statistics/news/2017/Gambling-business-fined-for-misleading-advertising.aspx
- UKGC. (2017b). Gambling operators face landmark enforcement action over unfair practices and promotions. Retrieved August 16, 2017, from http://www.gamblingcommission.gov.uk/news-action-and-statistics/news/2017/Gambling-operators-face-landmark-enforcement-action-over-unfair-practices-and-promotions.aspx
- UKGC. (2017c). Should society lotteries be more transparent about the money raised for good causes? Have your say. Retrieved August 16, 2017, from http://www.gamblingcommission.gov.uk/news-action-and-statistics/news/2017/Should-society-lotteries-be-more-transparent-about-the-money-raised-for-good-causes.aspx
- Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46, 186–204.
- Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27, 425–478.
- Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012). Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1), 157–178.
- Wong, C.-S., Law, K. S., & Huang, G. (2008). On the importance of conducting construct-level analysis for multidimensional constructs in theory development and testing. Journal of Management, 34(4), 744–764.
- Wood, R., & Griffiths, M. (2008). Why Swedish people play online poker and factors that can increase or decrease trust in poker Web sites: A qualitative investigation. Journal of Gambling Issues, 80–97. doi:10.4309/jgi.2008.21.8
- Wood, R., & Williams, R. (2009). Internet gambling: Prevalence, patterns, problems, and policy options (Final Report prepared for the Ontario Problem Gambling Research Centre). Guelph, Ontario: Canada.
- Yani-de-Soriano, M., Javed, U., & Yousafzai, S. (2012). Can an industry be socially responsible if its products harm consumers? The case of online gambling. Journal of Business Ethics, 110, 481–497.