REFERENCES
- Webster's Dictionary, 3rd new international dictionary, Cambridge USA
- Caplen, R H “A Practical Approach to Quality Control;” 4th edition Business Books Ltd., London
- Robson, M “The Journey to Excellence,” Chichester 1986
- Quality Assurance in Nursing, Scottish Home & Health Department, HMSO 1988
- Donabedian, A “A Guide to Medical Care Administration,” Volume 2; Medical Care Appraisal Quality and Utilization, New York, American Public Health Association: 1969
- Maxwell, R “Quality Assessment in Health Care” British Medical Journal, Volume 288 pp170–1472
- Medical Audit, Working Paper 6, The Health Service Caring for the 1990's, HMSO 1989
- Crosby, P B “Quality is Free—the Art of Making Quality Certain” McGraw/Hill Book Company, New York 1979
- Crosby, P B “Quality Without Tears—the Art of Hassle Free Management” McGraw/Hill Book Company, New York 1984
- Hodgson, A “Deming's Never Ending Road to Quality” Personnel Management 1987; July 40–44