The Influence of Designers’ Cultural Differences on the Empathic Accuracy of User Understanding

References

• Barber, W., and A. Badre. 1998. “Culturability: The Merging of Culture and Usability.” In The 4th Conference on Human Factors and the Web, Basking Ridge. New Jersey: AT&T Labs.
   Google Scholar
• Battarbee, K., and I. Koskinen. 2005. “Co-Experience: User Experience as Interaction.” CoDesign 1 (1): 5–18. doi:10.1080/15710880412331289917.
   Google Scholar
• Blanco, Teresa, Alfredo Berbegal, Rubén Blasco, and Roberto Casas. 2016. “Xassess: crossdisciplinary Framework in User-Centred Design of Assistive Products.” Journal of Engineering Design 27 (9): 636–664. doi:10.1080/09544828.2016.1200717.
   Web of Science ®Google Scholar
• Cardoso, C., and P. J. Clarkson. 2012. “Simulation in User-Centred Design: helping Designers to Empathise with Atypical Users.” Journal of Engineering Design 23(1): 1–22. doi:10.1080/09544821003742650.
   Web of Science ®Google Scholar
• Corder, G. W., and D. I. Foreman. 2014. “Comparing Two Unrelated Samples: The Mann-Whitney U-Test and the Kolmogorov-Smirnov Two-Sample Test.” In Nonparametric Statistics: A Step-by-Step Approach. New Jersey: WILEY.
   Google Scholar
• Dyche, L., and L. H. Zayas. 2001. “Cross-Cultural Empathy and Training the Contemporary Psychotherapist.” Clinical Social Work Journal 29(3): 245–258. doi:10.1023/A:1010407728614.
   Web of Science ®Google Scholar
• Finlay, L. 2005. “‘Reflexive Embodied Empathy’: a Phenomenology of Participant-Researcher Intersubjectivity.” The Humanistic Psychologist 33 (4): 271–292. doi:10.1207/s15473333thp3304_4.
   Google Scholar
• Gray, C. M., and E. Boling. 2017. “Designers’ Articulation and Activation of Instrumental Design Judgements in Cross-Cultural User Research.” CoDesign 14 (2): 79–97. doi:10.1080/15710882.2017.1393546.
   Web of Science ®Google Scholar
• Hess, A., J. Jung, A. Maier, R. Taib, K. Yu, and B. Itzstein. 2013. “Elicitation of Mental States and User Experience Factors in a Driving Simulator.” 2013 IEEE Intelligent Vehicles Symposium (IV), 43–48, Gold Coast, Australia. doi:10.1109/IVS.2013.6629445.
   Google Scholar
• Hofstede, G. 1984. “Cultural Dimesions in Management and Planning.” Asia Pacific Journal of Management (2): 81–99. 1. doi:10.1007/BF01733682.
   Google Scholar
• Hsieh, H. C. L. 2014. “Evaluating the Effects of Cultural Preferences on Website Use.” In Cross-Cultural Design. CCD 2014. Lecture Notes in Computer Science, edited by P. L. P. Rau, Vol. 8528 Cham: Springer. https://doi.org/10.1007/978-3-319-07308-8_16.
   Google Scholar
• Ickes, W. 1993. “Empathic Accuracy.” Journal of Personality (4)61: 587–610. doi:10.1111/j.1467-6494.1993.tb00783.x.
   Web of Science ®Google Scholar
• Kaasinen, Eija, Virpi Roto, Jaakko Hakulinen, Tomi Heimonen, Jussi P. P. Jokinen, Hannu Karvonen, Tuuli Keskinen, et al. 2015. “Defining User Experience Goals to Guide the Design of Industrial Systems.” Behaviour & Information Technology 34 (10): 976–991. doi:10.1080/0144929X.2015.1035335.
   Web of Science ®Google Scholar
• Kouprie, M., and Sleeswijk Visser, F. 2009. “A Framework for Empathy in Design: stepping into and out of the User’s Life.” Journal of Engineering Design 20 (5): 437–448. doi:10.1080/09544820902875033.
   Web of Science ®Google Scholar
• Lachner, F., C. Von Saucken, F. Mueller, and U. Lindemann. 2015. “Cross-Cultural User Experience Design Helping Product Designers to Consider Cultural Differences.” In Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 58–70. Los Angeles: Springer.
   Google Scholar
• Laugwitz B., T. Held, M. Schrepp. 2008. “Construction and Evaluation of a User Experience Questionnaire.” In: HCI and Usability for Education and Work. USAB 2008. Lecture Notes in Computer Science, edited by A. Holzinger, Vol. 5298. Berlin, Heidelberg: Springer. https://doi.org/10.1007/978-3-540-89350-9_6
   Google Scholar
• Leonard, D., and J. Rayport. 1997. “Spark Innovation through Empathic Design.” Harvard Business Review 75 (6): 102–113.
   PubMed Web of Science ®Google Scholar
• Makela, A., and J. Fulton Suri. 2001. “Supporting Users’ Creativity: design to Induce Pleasurable Experiences.” Proceedings of the International Conference on Affective Human Factors Design, 387–394 London: ASEAN Academic Press.
   Google Scholar
• McDonagh-Philp, D. 2006. “Empathic Research Approaches to Support the Designer: A Supra-Qualitative Research for Designing Model.” Design Issues.
   Google Scholar
• McNamara, N., and J. Kirakowski. 2006. “Functionality, Usability and User Experience: Three Areas of Concern.” Interactions 13 (6): 26–28. doi:10.1145/1167948.1167972.
   Google Scholar
• Mendoza, R. C., N. Bianchi-Berthouze, P. Romero, and G. C. Lavin. 2015. “A Classi Cation of User Experience Frameworks for Movement-Based Interaction Design.” The Design Journal 18 (3): 393–420. doi:10.1080/14606925.2015.1059606.
   Web of Science ®Google Scholar
• Moon Eunmi, Sheila M. Schneider, Priscilla Ferronato, Miriam Salah, Stan Ruecker, and Deana McDonagh. 2019. “The Role of Empathic Design Research in the Prototyping of Interactive Visualizations.” The Design Journal 22 (sup1): 1515–1527. doi:10.1080/14606925.2019.1594974.
   Web of Science ®Google Scholar
• Raviselvam, S., K. Hölttä-Otto, and K. L. Wood. 2016. “User Extreme Conditions to Enhance Designer Empathy and Creativity: applications Using Visual Impairment.” ASME 2016 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, North Carolina. doi:10.1115/DETC2016-59602.
   Google Scholar
• van Rijn, H., F. S. Visser, V. P. Stappers, and A. D. Özakar. 2011. “Achieving Empathy with Users: The Effects of Different Sources of Information.” CoDesign 7 (2): 65–77. doi:10.1080/15710882.2011.609889.
   Web of Science ®Google Scholar
• Schrepp, M., A. Hinderks, and J. Thomaschewski. 2017. “Construction of a Benchmark for the User Experience Questionnaire (UEQ).” International Journal of Interactive Multimedia and Artificial Intelligence 4 (4): 40–44. doi:10.9781/ijimai.2017.445.
   Web of Science ®Google Scholar
• Shin, Y., C. Im, H. Oh, and J. Kim. 2017. “Design for Experience Innovation: understanding User Experience in New Product Development.” Behaviour & Information Technology 36 (12): 1218–1234. doi:10.1080/0144929X.2017.1368709.
   Web of Science ®Google Scholar
• Sleeswijk Visser, F., van der Lugt, R., and Stappers, P. J., 2007. “Sharing User Experiences in the Product Innovation Process: Participatory Design Needs Participatory Communication.” Journal of Creativity and Innovation Management 16 (1): 35–45.
   Google Scholar
• Wodehouse, A., and R. Maclachlan. 2014. “An Exploratory Model for Understanding Culture in Student Design Team Idea Generation.” The Design Journal 17(4): 488–514. doi:10.2752/175630614X14056185479980.
   Web of Science ®Google Scholar
• Yaaqoubi, J., and K. Reinecke. 2018. “The Use and Usefulness of Cultural Dimensions in Product Development.” CHI’ EA 18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Ssystems (p. Paper No. CS18). New York: ACM Press. doi:10.1145/3170427.3174368.
   Google Scholar
• Zhou, R. 2007. “How to Quantify User Experience: Fuzzy Comprehensive Evaluation Model Based on Summative Usability Testing.” In: Usability and Internationalization. Global and Local User Interfaces. UI-HCII 2007. Lecture Notes in Computer Science, edited by N. Aykin, Vol. 4560. Berlin, Heidelberg: Springer. https://doi.org/10.1007/978-3-540-73289-1_65
   Google Scholar