Publication Cover
The Design Journal
An International Journal for All Aspects of Design
Volume 24, 2021 - Issue 2
8,461
Views
6
CrossRef citations to date
0
Altmetric
Articles

Deep Diving into Service Design Problems: Visualizing the Iceberg Model of Design Problems through a Literature Review on the Relation and Role of Service Design with Wicked Problems

, &
Pages 231-251 | Received 05 Nov 2019, Accepted 17 Sep 2020, Published online: 02 Nov 2020

References

  • Ameli, Najine. 2017. “Libraries of Things as a New Form of Sharing. Pushing the Sharing Economy.” The Design Journal 20 (sup1): S3294–S3304.
  • Augsten, Andrea, and Moritz Gekeler. 2017. “From a Master of Crafts to a Facilitator of Innovation. How the Increasing Importance of Creative Collaboration Requires New Ways of Teaching Design.” The Design Journal 20 (sup1): S1058–S1071.
  • Bofylatos, Spyros, and Thomas Spyrou. 2016. “Supporting Design Dialogue through a Communication Framework Using Four Layers of Abstraction.” The Design Journal 19 (2): 269–282.
  • Boylston, Scott. 2019. Designing with Society: A Capabilities Approach to Design, Systems Thinking and Social Innovation. New York: Routledge.
  • Buchanan, Richard. 1992. “Wicked Problems in Design Thinking.” Design Issues 8 (2): 5–21.
  • Camillus, John C. 2008. “Strategy as a Wicked Problem.” Harvard Business Review 86 (5): 98–101.
  • Conklin, Jeff. 2006. Dialogue Mapping: Building Shared Understanding of Wicked Problems. West Sussex: John Wiley & Sons.
  • Country Brand Report. 2010. How Finland Will Solve the World’s Most Wicked Problems Consider It Solved! Report no. 25.11.10. Helsinki: Finland Promotion Board. 1–183
  • DeCarlo, Matthew. 2018. “Scientific Inquiry in Social Work.” https://scientificinquiryinsocialwork.pressbooks.com/front-matter/welcome/
  • Dixon, Brian, and Emma Murphy. 2016. “Educating for Appropriate Design Practice: Insights from Design Innovation.” Design Management Journal 11 (1): 58–66.
  • Eneroth, Tor, Per Hellsten, and Sasha Hamilton. 2009. Get Connected. Culture in Projects at Volvo.
  • Engeler, Bridgette. 2017. “Towards Prospective Design.” The Design Journal 20 (sup1): S4591–S4599.
  • Evans, Graeme. 2013. “Ageing and Climate Change: A Society-Technology-Design Discourse.” The Design Journal 16 (2): 239–258.
  • Grint, Keith. 2010. “Wicked Problems and Clumsy Solutions: The Role of Leadership.” In The New Public Leadership Challenge, edited by Brookes Stephen, and Keith Grint, 169–186. London: Palgrave Macmillan.
  • Head, Brian, and John Alford. 2008. “Wicked Problems: Implications for Policy and Management.” Paper presented at the Australasian Political Studies Association Conference, Brisbane, July 6–9.
  • Heifetz, RonaldA. 1994. Leadership without Easy Answers. Vol. 465. Boston: Harvard University Press.
  • Horn, Robert E., and Robert P. Weber. 2007. “New Tools for Resolving Wicked Problems: Mess Mapping and Resolution Mapping Processes.” Strategy Kinetics LLC. https://www.strategykinetics.com/New_Tools_For_Resolving_Wicked_Problems.pdf
  • Irwin, Terry, Gideon Kossoff, and Cameron Tonkinwise. 2015. “Transition Design Provocation.” Design Philosophy Papers 13 (1): 3–11.
  • Jones, Peter, and Jeremy Bowes. 2017. “Rendering Systems Visible for Design: Synthesis Maps as Constructivist Design Narratives.” She Ji: The Journal of Design, Economics, and Innovation 3 (3): 229–248.
  • Junginger, Sabine. 2017. “Design Research and Practice for the Public Good: A Reflection.” She Ji: The Journal of Design, Economics, and Innovation 3 (4): 290–302.
  • Mager, Brigit. 2010. “Service Design: an Emerging Field.” In Designing Services with Innovative Methods, edited by Miettinen Satu and Koivisto Mikko, 28–43. Helsinki: University of Art and Design Helsinki.
  • Manzini, Ezio. 2011. “Introduction.” In Design for Services, edited by Meroni Anna and Sangiorgi Daniela, 1–8. Farnham: Gower Publishing.
  • Miettinen, Satu, and A. Anu Valtonen. 2012. “Discussions on Change, Value and Methods.” In Service Design with Theory, edited by Satu Miettinen and Anu Valtonen, 5–10. Rovaniemi: Lapland University Press.
  • Miettinen, Satu, and Essi Kuure. 2013. “Designing a Multi‐Channel Service Experience.” Design Management Review 24 (3): 30–37.
  • Monat, Jamie P., and Thomas F. Gannon. 2015. “What is Systems Thinking? A Review of Selected Literature plus Recommendations.” American Journal of Systems Science 4 (1): 11–26.
  • Norman, Donald A., and Pieter Jan Stappers. 2015. “DesignX: Complex Sociotechnical Systems.” She Ji: The Journal of Design, Economics, and Innovation 1 (2): 83–106.
  • Parente, Marina, and Carla Sedini. 2017. “Design for Territories as Practice and Theoretical Field of Study.” The Design Journal 20 (sup1): S3047–S3058.
  • Penin, Lara, Eduardo Staszowski, and Scott Brown. 2015. “Teaching the Next Generation of Transdisciplinary Thinkers and Practitioners of Design-Based Public and Social Innovation.” Design and Culture 7 (3): 441–450.
  • Peters, Micah D. J., Christina M. Godfrey, Hanan Khalil, Patricia McInerney, Deborah Parker, and Cassia Baldini Soares. 2015. “Guidance for Conducting Systematic Scoping Reviews.” International Journal of Evidence-Based Healthcare 13 (3): 141–146.
  • Prendiville, Alison. 2018. “Amplifying Relationships through Place and Locality in the Design of Local Government Digital Services.” She Ji: The Journal of Design, Economics, and Innovation 4 (1): 47–59.
  • Ritchey, Tom. 2006. “Problem Structuring Using Computer-Aided Morphological Analysis.” Journal of the Operational Research Society 57 (7): 792–801.
  • Rittel, Horst W. J., and Melvin M. Webber. 1973. “Dilemmas in a General Theory of Planning.” Policy Sciences 4 (2): 155–169.
  • Roberts, Nancy. 2000. “Wicked Problems and Network Approaches to Resolution.” International Public Management Review 1 (1): 1–19.
  • Saldaña, Johnny. 2015. The Coding Manual for Qualitative Researchers. London: SAGE.
  • Sangiorgi, Daniela. 2009. “Building a Framework for Service Design Research.” Paper Presented at the 8th European Academy of Design Conference, Aberdeen, April, 415–420.
  • Sangiorgi, Daniela. 2011. “Transformative services and transformation design.” International Journal of Design 5 (2): 29–40.
  • Schanz, Jonathan, and Christine De Lille. 2017. “Customer Experience Strategy Turned into Hands‐on Actions through a Design Approach.” Design Management Journal 12 (1): 28–39.
  • Sepers, Fenja. 2017. “An Integral Design Framework—Designing a Global Village.” The Design Journal 20 (sup1): S1566–S1579.
  • Simon, Herbert A. 1969 (1996). The Sciences of the Artificial. Cambridge: MIT Press. Reprint.
  • Souleles, Nicos. 2017. “Design for Social Change and Design Education: Social Challenges versus Teacher-Centred Pedagogies.” The Design Journal 20 (sup1): S927–S936.
  • Stickdorn, Marc, Jakob Schneider, Kate Andrews, and Adam Lawrence. 2011. This is Service Design Thinking: Basics, Tools, Cases. Amsterdam: BIS Publishers.
  • Suoheimo, Mari. 2016. “Estratégias e ferramentas visuais para solução de problemas wicked.” Revista Educação Gráfica 20 (2): 96–114.
  • Suoheimo, Mari. 2019. “Strategies and Visual Tools to Resolve Wicked Problems.” The International Journal of Design Management and Professional Practice 13 (2): 25–41.
  • Tonkinwise, Cameron. 2015. “Design for Transitions‒from and to What?” Design Philosophy Papers 13 (1): 85–92.
  • Webster, Jane, and Richard T. Watson. 2002. “Analyzing the past to Prepare for the Future: Writing a Literature Review.” MIS Quarterly 26 (2): xiii–xxiii.
  • Westerlund, Bo, and Katarina Wetter-Edman. 2017. “Dealing with Wicked Problems, in Messy Contexts, through Prototyping.” The Design Journal 20 (sup1): S886–S899.
  • Wetter-Edman, Katarina. 2014. “Design for Service: A Framework for Articulating Designers’ Contribution as Interpreter of Users’ Experience.” PhD Diss., University of Gothenburg.
  • White, Rehema M., and Hamid van Koten. 2016. “Co-Designing for Sustainability: strategizing Community Carbon Emission Reduction through Socio-Ecological Innovation.” The Design Journal 19 (1): 25–46.
  • Williams, Thomas, Lennart Johns, and Chris Hakala. 2017. “Issue Mapping and Inquiry: Preparing College Students for the Challenges of the Changing Economic World.” Psychology and Behavioral Science International Journal 4 (3).
  • Williams, Thomas, Lennart Johns, and Hakala Chris. 2017. “Issue Mapping and Inquiry: Preparing College Students for the Challenges of the Changing Economic World.” Psychology and Behavioral Science International Journal 4 (3), 1–6.