Is price most important? Healthcare tourism in Southeast Asia

References

• Agarwal, J., & Malhotra, N. K. (2005). An integrated model of attitude and affect: Theoretical foundation and an empirical investigation. Journal of Business Research, 58(4), 483–493.
   Web of Science ®Google Scholar
• Al-Sabbahy, H. Z., Ekinci, Y., & Riley, M. (2004). An investigation of perceived value dimensions: Implications for hospitality research. Journal of Travel Research, 42(3), 226–234.
   Google Scholar
• Anderson, E. W., & Sullivan, M. (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12(2), 125–143.
   Web of Science ®Google Scholar
• Bagozzi, R. P. (1992). The self-regulation of attitudes, intentions, and behavior. Social Psychology Quarterly, 55(2), 178–204.
   Web of Science ®Google Scholar
• Bagozzi, R. P., & Yi, Y. (1991). Multitrait-multimethod matrices in consumer research. Journal of Consumer Research, 17(4), 426–439.
   Web of Science ®Google Scholar
• Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Research, 27(3), 785–804.
   Web of Science ®Google Scholar
• Bennett, M., King, B., & Milner, L. (2003). The health resort sector in Australia: A positioning study. Journal of Vacation Marketing, 10(2), 122–137.
   Google Scholar
• Bentler, P. M. (1990). Comparative fit indexes in structural models. Psychological bulletin, 107(2), 238–246.
   PubMed Web of Science ®Google Scholar
• Bies, W., & Zacharia, L. (2007). Medical tourism: Outsourcing surgery. Mathematical and Computer Modelling, 46(7–8), 1144–1159.
   Google Scholar
• Bitner, M. J. (1990). Evaluating service encounters: The effects of physical surroundings and employee responses. Journal of Marketing, 54(2), 69–82.
   Web of Science ®Google Scholar
• Bollen, K. A. (1989). A new incremental fit index for general structural models. Sociological Methods and Research, 17(3), 303–316.
   Web of Science ®Google Scholar
• Bonsón Ponte, E., Carvajal-Trujillo, E., & Escobar-Rodríguez, T. (2015). Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents. Tourism Management, 47, 286–302.
   Web of Science ®Google Scholar
• Bookman, M. Z., & Bookman, K. R. (2007). Medical tourism in developing countries. New York, NY: Palgrave MacMillan.
   Google Scholar
• Browne, N. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. In K. A. Bollen & J. S. Long (Eds.), Testing structural equation models (pp. 445–455). Newbury Park, CA: Sage.
   Google Scholar
• Byrne, B. M. (2001). Structural equation modeling with AMOS: Basic concepts, applications, and programming. Mahwah, NJ: Lawrence Erlbaum Associates.
   Google Scholar
• Chee, H. L. (2007). Medical tourism in Malaysia: Internatio n al movement of healthcare consumers and the commodification of healthcare ( Working Paper Series, No. 83). SSRN Electronic Journal. Retrieved from http://dx.doi.org/10.2139/ssrn.1317163
   Google Scholar
• Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29–35.
   Web of Science ®Google Scholar
• Chen, C., & Tsai, D. (2007). How destination image and evaluative factors affect behavioral intentions? Tourism Management, 28(4), 1115–1122.
   Web of Science ®Google Scholar
• Chen, C., & Tsai, M. (2008). Perceived value, satisfaction, and loyalty of TV travel product shopping: Involvement as a moderator. Tourism Management, 29(6), 1166–1171.
   PubMed Web of Science ®Google Scholar
• Choi, K., Cho, W., Lee, S., Lee, H., & Kim, C. (2004). The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study. Journal of Business Research, 57(8), 913–921.
   Web of Science ®Google Scholar
• Connell, J. (2006). Medical tourism: Sea, sun, sand and … surgery. Tourism Management, 27(6), 1093–1100.
   Web of Science ®Google Scholar
• Cooper, C. P., Fletcher, J., Noble, A., & Westlake, J. N. (1995). Changing tourism demand in central Europe: The case of Romanian tourism spas. Journal of Tourism Studies, 6(2), 30–44.
   Google Scholar
• Cronin, J. J., Brady, M. K., & Hult, G. T. (2000). Assessing the effects of quality, value, customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193–218.
   Web of Science ®Google Scholar
• de Arellano, A. B. R. (2007). Patients without borders: The emergence of medical tourism. International Journal of Health Services, 37(1), 193–198.
   PubMed Web of Science ®Google Scholar
• Donabedian, A. (1996). The effectiveness of quality assurance. International Journal for Quality in Health Care, 8(4), 401–407.
   PubMed Web of Science ®Google Scholar
• Eggert, A., & Ulaga, W. (2002). Customer perceived value: A substitute for satisfaction in business markets ? Journal of Business and Industrial Marketing, 17(2/3), 107–118.
   Google Scholar
• Fick, G. R., & Brent Ritchie, J. R. (1991). Measuring service quality in the travel and tourism industry. Journal of Travel Research, 30(2), 2–9.
   Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equations models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.
   Web of Science ®Google Scholar
• Gallarza, M. G., & Gil Saura, I. (2006). Value dimensions, perceived value, satisfaction and loyalty: An investigation of university students' travel behaviour. Tourism Management, 27(3), 437–452.
   Web of Science ®Google Scholar
• Gan, L. L., & Frederick, J. R. (2015). Medical tourism: Consumers' concerns over risk and social challenges. Journal of Travel & Tourism Marketing, 32(5), 503–517.
   Web of Science ®Google Scholar
• García-Altés, A. (2005). The development of health tourism services. Annals of Tourism Research, 32(1), 262–266.
   Web of Science ®Google Scholar
• Gooding, S. K. (1995). Quality, sacrifice, and value in hospital choice. Journal of Health Care Marketing, 15(4), 24–31.
   PubMedGoogle Scholar
• Goodrich, J. N., & Goodrich, G. E. (1987). Health-care tourism: An exploratory study. Tourism Management, 8(3), 217–222.
   Google Scholar
• Grewal, D., Monroe, K. B., & Krishnan, R. (1998). The effect of price comparison advertising on buyers’ perception of acquisition value, transaction value, and behavioral intention. Journal of Marketing, 62(2), 46–59.
   Web of Science ®Google Scholar
• Ha, J., & Jang, S. (2010). Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants. International Journal of Hospitality Management, 29(1), 2–13.
   Web of Science ®Google Scholar
• Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis (5th ed). Upper Saddle River, NJ: Prentice Hall.
   Google Scholar
• Han, H. (2013). The healthcare hotel: Distinctive attributes for international medical travelers. Tourism Management, 36, 257–268.
   Web of Science ®Google Scholar
• Han, H., & Hyun, S. S. (2015). Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness. Tourism Management, 46, 20–29.
   Web of Science ®Google Scholar
• Han, H., Kim, Y., Kim, C., & Ham, S. (2015). Medical hotels in the growing healthcare business industry: Impact of international travelers' perceived outcomes. Journal of Business Research, 68(9), 1869–1877.
   Web of Science ®Google Scholar
• He, Y., & Song, H. (2009). A mediation model of tourists' repurchase intentions for packaged tour services. Journal of Travel Research, 47(3), 317–331.
   Web of Science ®Google Scholar
• Headley, D. E., & Miller, S. J. (1993). Measuring service quality and its relationship to future consumer behavior. Journal of Health Care Marketing, 13(4), 32–41.
   PubMedGoogle Scholar
• Healthy Travel Media. (2014, May 20). Medical tourism statistics and facts. Retrieved from http://www.patientsbeyondborders.com/medical-tourism-statistics-facts
   Google Scholar
• Healthy Travel Media. (2016, August 6). Medical tourism statistics and facts. Retrieved from http://www.patientsbeyondborders.com/medical-tourism-statistics-facts
   Google Scholar
• Henderson, J. C. (2004a). Paradigm shifts: National tourism organisations and education and healthcare tourism: The case of Singapore. Tourism and Hospital Research, 5(2), 170–180.
   Google Scholar
• Henderson, J. (2004b). Healthcare tourism in Southeast Asia. Tourism Review International, 7(3–4), 111–121.
   Google Scholar
• Heung, V. C. S., Kucukusta, D., & Song, H. (2010). A conceptual model of medical tourism: Implications for future research. Journal of Travel & Tourism Marketing, 27(3), 236–251.
   Web of Science ®Google Scholar
• Heung, V. C. S., Kucukusta, D., & Song, H. (2011). Medical tourism development in Hong Kong: An assessment of the barriers. Tourism Management, 32(5), 995–1005.
   Web of Science ®Google Scholar
• Holbrook, M. B., & Corfman, K. P. (1985). Quality and value in the consumption experience: Phaedrus rides again. In J. Jacoby & J. Olson (Eds.), Perceived quality: How consumers view stores and merchandise (pp. 31–57). Lexington, MA: Lexington Books.
   Google Scholar
• Horowitz, M. D., & Rosensweig, J. A. (2008). Medical tourism vs. traditional international medical travel: A tale of two models. International Medical Travel Journal, 3, 1–14.
   Google Scholar
• Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling – A Multidisciplinary Journal, 6(1), 1–55.
   Web of Science ®Google Scholar
• Hui, T. K., Wan, D., & Ho, A. (2007). Tourists' satisfaction, recommendation and revisiting Singapore. Tourism Management, 28(4), 965–975.
   Web of Science ®Google Scholar
• Hui, T. K., & Wan, D. (2009). Health-care tourism in Singapore. Advances in Hospitality and Leisure, 5, 109–123.
   Google Scholar
• Hunter-Jones, P. (2005). Cancer and tourism. Annals of Tourism Research, 32(1), 70–92.
   Web of Science ®Google Scholar
• Kashyap, R., & Bojanic, D. C. (2000). A structural analysis of value, quality, and price perceptions of business and leisure travelers. Journal of Travel Research, 39(1), 45–51.
   Google Scholar
• Koufteros, X. A. (1999). Testing a model of pull production: A paradigm for manufacturing research using structural equation modeling. Journal of Operations Management, 17(4), 467–488.
   Google Scholar
• Koufteros, X., Babbar, S., & Kaighobadi, M. (2009). A paradigm for examining second-order factor models employing structural equation modelling. International Journal of Production Economics, 120(2), 633–652.
   Web of Science ®Google Scholar
• Kozak, M., & Rimmington, M. (2000). Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination. Journal of Travel Research, 38(3), 260–269.
   Google Scholar
• Lee, C., Yoon, Y., & Lee, S. (2007). Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ. Tourism Management, 28(1), 204–214.
   Web of Science ®Google Scholar
• MacCallum, R. C., Browne, M. W., & Sugawara, H. M. (1996). Power analysis and determination of sample size for covariance structure modeling. Psychological Methods, 1(2), 130–149.
   Web of Science ®Google Scholar
• MacReady, N. (2007). Developing countries court medical tourists. Lancet, 369(9576), 1849–1850.
   PubMed Web of Science ®Google Scholar
• McDougall, G. H. G., & Levesque, T. (2000). Customer satisfaction with services: Putting perceived value into the equation. Journal of Service Marketing, 14(5), 392–410.
   Google Scholar
• Oh, H. (1999). Service quality, customer satisfaction, and customer value: A holistic perspective. International Journal of Hospitality Management, 18(1), 67–82.
   Google Scholar
• Oppermann, M. (2000). Tourism destination loyalty. Journal of Travel Research, 39(1), 78–84.
   Google Scholar
• Pan, T.-J., & Chen, W.-Ch (2014). Chinese medical tourists – Their perceptions of Taiwan. Tourism Management, 44, 108–112.
   Web of Science ®Google Scholar
• Pandža Bajs, I. (2015). Tourist perceived value, relationship to satisfaction, and behavioral intentions: The example of the Croatian tourist destination Dubrovnik. Journal of Travel Research, 54(1), 122–134.
   Web of Science ®Google Scholar
• Parasuraman, A., & Grewal, D. (2000). The impact of technology on the quality–value–loyalty chain: A research agenda. Journal of the Academy of Marketing Science, 28(1), 168–174.
   Web of Science ®Google Scholar
• Patterson, P. G., & Spreng, R. A. (1997). Modelling the relationship between perceived value, satisfaction and purchase intentions in a business-to-business, services context: An empirical examination. International Journal of Service Industry Management, 8(5), 414–434.
   Google Scholar
• Peña, A. I. P., Jamilena, D. M. F., & Molina, R. M. Á. (2012). The perceived value of the rural tourism stay and its effect on rural tourist behaviour. Journal of Sustainable Tourism, 20(8), 1045–1065.
   Web of Science ®Google Scholar
• Petrick, J. F., Morais, D. D., & Norman, W. C. (2001). An examination of the determinants of entertainment vacationers’ intentions to revisit. Journal of Travel Research, 40(1), 41–48.
   Google Scholar
• Petrick, J. F., & Backman, S. J. (2002). An examination of the construct of perceived value for the prediction of golf travelers’ intentions to revisit. Journal of Travel Research, 41(1), 38–45.
   Google Scholar
• Sánchez, J., Callarisa, L., Rodríguez, R. M., & Moliner, M. A. (2006). Perceived value of the purchase of a tourism product. Tourism Management, 27(3), 394–409.
   Web of Science ®Google Scholar
• Sheth, J. N., Newman, B. I., & Gross, B. L. (1991a). Consumption values and market choice. Cincinnati, OH: South Western Publishing.
   Google Scholar
• Sheth, J. N., Newman, B. I., & Gross, B. L. (1991b). Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22(2), 159–170.
   Web of Science ®Google Scholar
• Singapore Department of Statistics. (2015). Yearbook of statistics Singapore, 2015. Retrieved from http://www.singstat.gov.sg/docs/default-source/default-document-library/publications/publications_and_papers/reference/yearbook_2015/yos2015.pdf.
   Google Scholar
• Sweeney, J. C., Soutar, G. N., & Johnson, L. W. (1996). Retail service quality and perceived value: A comparison of two models. Journal of Retailing and Consumer Services, 4(1), 39–48.
   Google Scholar
• Sweeney, J. C., Soutar, G. N., & Johnson, L. W. (1999). The role of perceived risk in the quality-value relationship: A study in a retail environment. Journal of Retailing, 75(1), 77–105.
   Web of Science ®Google Scholar
• Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77(2), 203–220.
   Web of Science ®Google Scholar
• Turner, L. (2009). “Dental tourism”: Issues surrounding cross-border travel for dental care. Journal of the Canadian Dental Association, 75, 117–119.
   Web of Science ®Google Scholar
• Weber, K. (1997). The assessment of tourist satisfaction using the expectancy disconfirmation theory: A study of the German travel market in Australia. Pacific Tourism Review, 1(1), 35–45.
   Google Scholar
• Wernz, C., Wernz, P. T., & Phusavat, K. (2014). Service convergence and service integration in medical tourism. Industrial Management & Data Systems, 114(7), 1094–1106.
   Web of Science ®Google Scholar
• Williams, P., & Soutar, G. N. (2009). Value, satisfaction and behavioral intentions in an adventure tourism context. Annals of Tourism Research, 36(3), 413–438.
   Web of Science ®Google Scholar
• Wongkit, M., & McKercher, B. (2015). Desired attributes of medical treatment and medical service providers: A case study of medical tourism in Thailand. Journal of Travel & Tourism Marketing, 33(1), 1–14.
   Web of Science ®Google Scholar
• Woodside, A. G., Frey, L. L., & Daly, R. T. (1989). Linking service quality, customer satisfaction, and behavioral intention. Journal of Health Care Marketing, 9(4), 5–17.
   PubMedGoogle Scholar
• Woodside, A. G., & Shinn, R. (1988). Consumer awareness and preference toward competing hospital services. Journal of Health Care Marketing, 8(1), 39–47.
   PubMedGoogle Scholar
• Yeoh, E., Othman, K., & Ahmad, H. (2013). Understanding medical tourists: Word-of-mouth and viral marketing as potent marketing tools. Tourism Management, 34, 196–201.
   Web of Science ®Google Scholar
• Yu, J. Y., & Ko, T. G. (2012). A cross-cultural study of perceptions of medical tourism among Chinese, Japanese and Korean tourists in Korea. Tourism Management, 33, 80–88.
   Web of Science ®Google Scholar
• Zarrilli, S., & Kinnon, C. (1998). International trade in health services: A development perspective. Geneva: United Nations Conference on Trade and Development.
   Google Scholar