387
Views
1
CrossRef citations to date
0
Altmetric
Articles

Troubleshooting as a method in COVID-19 times: smart home ethnographies and remote aged care innovation

ORCID Icon, ORCID Icon, ORCID Icon, ORCID Icon, ORCID Icon, ORCID Icon, ORCID Icon, & show all

References

  • Alan Fine, G., and M. Abramson Corey. 2020. “Ethnography in the Time of COVID-19: Vectors and the Vulnerable.” Etnografia e Ricerca Qualitativa 2: 165–174. doi:10.3240/97802.
  • Caporuscio, Mauro, Francesco Flammini, Narges Khakpour, Prasannjeet Singh, and Johan Thornadtsson. 2020. “Smart-troubleshooting Connected Devices: Concept, Challenges and Opportunities.” Future Generation Computer Systems 111: 681–697. doi:10.1016/j.future.2019.09.004.
  • Cheek, Penny, Linda Nikpour, and Heather D Nowlin. 2005. “Aging Well with Smart Technology.” Nursing Administration Quarterly 29 (4): 329–338. doi:10.1097/00006216-200510000-00007.
  • Csizmar Dalal, A., J. Chan, and K. Mitchell. 2019, May. “A Preliminary Study of the Role of Language in Home Network Troubleshooting.” In Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems. 1–6.
  • Dahlgren, Kari, Sarah Pink, Yolande Strengers, Larissa Nicholls, and Jathan Sadowski. 2021. “Personalization and the Smart Home: Questioning Techno-Hedonist Imaginaries.” Convergence (London, England) 27 (5): 1155–1169. doi:10.1177/13548565211036801.
  • Duque, M., S. Pink, Y. Strengers, R. Martin, and L. Nicholls. 2021. “Automation, Wellbeing and Digital Voice Assistants: Older People and Google Devices.” Convergence (London, England) 27 (5): 1189–1206. doi:10.1177/13548565211038537.
  • Hall, Johanna, Mark Gaved, and Julia Sargent. 2021. “Participatory Research Approaches in Times of Covid-19: A Narrative Literature Review.” International Journal of Qualitative Methods 20: 1–15. doi:10.1177/16094069211010087.
  • Kennedy, Jenny, Bjorn Nansen, Michael Arnold, Rowan Wilken, and Martin Gibbs. 2015. “Digital Housekeepers and Domestic Expertise in the Networked Home.” Convergence (London, England) 21 (4): 408–422. doi:10.1177/1354856515579848.
  • Lupton, D., ed. 2021. “Doing Fieldwork in a Pandemic (crowd-sourced document)”, Revised version. Available at: DOING FIELDWORK IN A PANDEMIC. https://docs.google.com/document/d/1clGjGABB2h2qbduTgfqribHmog9B6P0NvMgVuiHZCl8/edit
  • Lupton, Deborah, Sarah Pink, and Heather Horst. 2021. “Living in, with and Beyond the ‘Smart Home’: Introduction to the Special Issue.” Convergence (London, England) 27 (5): 1147–1154. doi:10.1177/13548565211052736.
  • Martinez, F. 2019. “INTRODUCTION.” In Repair, Brokenness, Breakthrough. 1st ed., Vol. 1, edited by F. Martínez and Patrick Laviolette, 1–16. Berghahn Books.
  • Mattingly, Cheryl, and Jason Throop. 2018. “The Anthropology of Ethics and Morality.” Annual Review of Anthropology 47 (1): 475–492. doi:10.1146/annurev-anthro-102317-050129.
  • McCormack, Jon. 2018. “Improvisational Creativity.” Digital Creativity 29 (1): 1–4. doi:10.1080/14626268.2018.1423998.
  • Pels, P. 2000. “The Trickster’s Dilemma: Ethics and the Technolo- Gies of the Anthropological Ethnography.” In Audit Cultures Anthropological Studies in Accountability, edited by M. Strathern, 135–172. London: Routledge.
  • Pink, S. 2015. Doing Sensory Ethnography. 2nd ed. London: SAGE.
  • Pink, S. 2022. “Design Anthropological Filmmaking for Automated Futures.” Qualitative Inquiry. doi:10.1177/10778004221097060.
  • Pink, S., K. Leder-Mackley, R. Morosanu, V. Mitchell, and T. Bhamra. 2017. Making Homes: Ethnography and Design. Oxford: Bloomsbury.
  • Pink, Sarah, Juan Francisco Salazar, and Melisa Duque. 2019. “Everyday Mundane Repair: Banknotes and the Material Entanglements of Improvisation and Innovation.” Tapuya: Latin American Science, Technology and Society 2 (1): 458–477. doi:10.1080/25729861.2019.1636619.
  • Poole, E. S., M. Chetty, T. Morgan, R. E. Grinter, and W. K. Edwards. 2009, April. Computer Help at Home: Methods and Motivations for Informal Technical Support. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 739–748. doi:10.1145/1518701.1518816
  • Quarteroni, S. 2018. “Natural Language Processing for Industry.” Informatik Spektrum 41: 105–112. doi:10.1007/s00287-018-1094-1.
  • Seo, Jinsil Hwaryoung, Lisa Geraci, and Tiffany Sanchez. 2016. “Exploring the Impact of Creative Expression Through Interactive Art Making on Older Adults’ Well-Being.” Digital Creativity (Exeter) 27 (4): 358–368.
  • Shinitzky, Hilla, and Roni Stern. 2020. “Batch Repair Actions for Automated Troubleshooting.” Artificial Intelligence 283: 103260. doi:10.1016/j.artint.2020.103260.
  • Soar, J., L. Yu, and L. Al-Hakim. 2020. “Older People’s Needs and Opportunities for Assistive Technologies.” In The Impact of Digital Technologies on Public Health in Developed and Developing Countries. ICOST 2020. Lecture Notes in Computer Science (including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 12157, edited by M. Jmaiel, M. Mokhtari, B. Abdulrazak, H. Aloulou, and S. Kallel, 404–414. Cham: Springer. doi:10.1007/978-3-030-51517-1_37.
  • Strengers, Y., M. Duque, M. Mortimer, S. Pink, A. Eugene, R. Martin, L. Nicholls, B. Horan, and S. Thomson. 2021. Smart Homes for Seniors: Intelligent Home Solutions for Independent Living, Final Research Evaluation Report, McLean Care. Melbourne: Monash University and Deakin University.
  • Strengers, Y., and L. Nicholls. 2018. “Aesthetic Pleasures and Gendered Tech-Work in the 21st-Century Smart Home.” Media International Australia 166 (1): 70–80.
  • Sunyoung, K. 2021. “Exploring How Older Adults Use a Smart Speaker-Based Voice Assistant in Their First Interactions: Qualitative Study.” JMIR MHealth and UHealth 9 (1): e20427. doi:10.2196/20427.
  • Thorne, C. 2017. “Chatbots for Troubleshooting: A Survey.” Language and Linguistics Compass 11 (10): e12253. doi:10.1111/lnc3.12253.
  • Tolmie, P., A. Crabtree, T. Rodden, C. Greenhalgh, and S. Benford. 2007. “Making the Home Network at Home: Digital Housekeeping.” In ECSCW 2007, 331–350. London: Springer. doi:10.1007/978-1-84800-031-5_18.
  • Venkatesh, A. 2008. “Digital Home Technologies and Transformation of Households.” Information Systems Frontiers 10 (4): 391–395. doi:10.1007/s10796-008-9097-0.
  • Watson, Ash, Deborah Lupton, and Mike Michael. 2021a. “The COVID Digital Home Assemblage: Transforming the Home Into a Work Space During the Crisis.” Convergence (London, England) 27 (5): 1207–1221. doi:10.1177/13548565211030848.
  • Watson, Ash, Deborah Lupton, and Mike Michael. 2021b. “Enacting Intimacy and Sociality at a Distance in the COVID-19 Crisis: The Sociomaterialities of Home-Based Communication Technologies.” Media International Australia Incorporating Culture & Policy 178 (1): 136–150. doi:10.1177/1329878X20961568.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.