The cooperative shift change: an illustration using air traffic control

References

• Alexander , JR , Alley , VL , Ammerman , HL , Fairhurst , WS , Hostetler , CM , Jones , GW and Rainey , CL . 1989 . FAA ATC operations concepts , Washington, DC : Federal Aviation Administration . volume 7: ATCT tower controllers. Report No. DOT/FAA/AP-87-01
   Google Scholar
• Ammerman , HL , Fairhurst , WS , Hostetler , CM and Jones , GW . 1989 . FAA air traffic control task knowledge requirements , DC : Federal Aviation Administration Washington . volume 1, ATCT tower controllers
   Google Scholar
• Bailey , L . 2005 . Examining ATC operational errors using the human factors analysis and classification system Presentation to FAA
   Google Scholar
• Bardram , J . 1998 . “ Designing for the dynamics of cooperative work activities ” . In Paper presented at the Computer Supported Cooperative Work (CSCW) ‘98 89 – 98 . Seattle, WA
   Google Scholar
• Behara , R , Wears , RL , Perry , SJ , Eisenberg , E , Murphy , L , Vanderhoef , M , Shapiro , M , Beach , C , Croskerry , P and Cosby , K . 2005 . A conceptual framework for studying the safety of transitions in emergency care . Advances in Patient Safety , 2 : 309 – 321 .
   Google Scholar
• Beinecke , RH . 1984 . PORK, SOAP, STRAP, and SAP . Social Casework: The Journal of Contemporary Social Work , 65 : 554 – 558 .
   PubMedGoogle Scholar
• Bull , RH and Reid , RL . 1975 . Recall after briefing: television versus face-to-face presentation . Journal of Occupational Psychology , 48 : 73 – 78 .
   Google Scholar
• Carey , JM and Kacmar , CJ . 1997 . The impact of communication mode and task complexity on small groups performance and member satisfaction . Computers in Human Behaviour , 13 : 23 – 49 .
   Web of Science ®Google Scholar
• Clark , HH and Schaefer , EF . 1987 . Concealing one's meaning from overhearers . Journal of Memory and Language , 26 : 209 – 225 .
   Web of Science ®Google Scholar
• Cooke , NJ , Salas , E , Cannon-Bowers , JA and Stout , R . 2000 . Measuring team knowledge . Human Factors , 42 : 151 – 173 .
   PubMed Web of Science ®Google Scholar
• Coiera , EW , Jayasuriya , RA , Hardy , J and Bannan , A . 2002 . Communication loads on the clinical staff in the emergency department . Medical Journal of Australia , 176 : 415 – 418 .
   PubMed Web of Science ®Google Scholar
• Dennis , AR , Easton , AC , Easton , GK , George , JF and Nunamaker Jr , JF . 1990 . “ Ad hoc versus established groups in an electronic meeting system environment ” . In Twenty-third Annual Hawaii International Conference on System Sciences , Edited by: Nunamaker , JJF . Vol. III , 23 – 29 . Los Alamitos, CA : IEEE Computer Society .
   Google Scholar
• DOT FAA . 2001 . FAA Order 7110.65M Chapter 2, Section 3. Available online at: http://www.faa.gov/ATpubs/ATC/index.htm
   Google Scholar
• Durso , FT , Truitt , TR , Hackworth , CA , Crutchfield , JM and Manning , CA . 1998 . En route operational errors and situational awareness . International Journal of Aviation Psychology , 8 : 177 – 194 .
   Web of Science ®Google Scholar
• Durso , FT and Gronlund , S . 1999 . “ Situation awareness ” . In The Handbook of Applied Cognition , Edited by: Durso , FT , Nickerson , R , Schvaneveldt , R , Dumais , S , Lindsey , D and Chi , M . 283 – 314 . Chichester : Wiley .
   Google Scholar
• Eastman , CI and Martin , SK . 1999 . How to use light and dark to produce circadian adaptation to night shift work . Annals of Medicine , 31 : 87 – 93 .
   PubMed Web of Science ®Google Scholar
• Entin , EE and Serfaty , D . 1999 . Adaptive team coordination . Human Factors , 41 : 312 – 325 .
   Web of Science ®Google Scholar
• Go , S and Watson , WA . 1997 . Enhancing physician–physician communication skills . Academic Medicine , 72 : 934
   PubMedGoogle Scholar
• Grusenmeyer , C . 1995 . Shared functional representation in cooperative tasks—the example of shift changeover . International Journal of Human Factors in Manufacturing , 5 : 163 – 176 .
   Google Scholar
• Haggerty , JL , Reid , RJ , Freeman , GK , Starfield , BH and Adair , CE . 2003 . Education and debate: continuity of care: a multidisciplinary review . British Medical Journal , 327 : 1219 – 1221 .
   PubMed Web of Science ®Google Scholar
• Hollingshead , AB , Mcgrath , JE and O’connor , KM . 1993 . Group task performance and communication technology: a longitudinal study of computer-mediated versus face-to-face work groups . Small Group Research , 24 : 307 – 333 .
   Web of Science ®Google Scholar
• Institute of Medicine . 2001 . Crossing the Quality Chasm: A New Health System for the 21st Century , Washington, DC : National Academy Press .
   Google Scholar
• Jones , DM , Morris , N and Quayle , AJ . 1987 . The psychology of briefing . Applied Ergonomics , 18 : 335 – 339 .
   PubMedGoogle Scholar
• Kecklund , LJ and Svenson , O . 1997 . Human errors and work performance in a nuclear power plant control room: associations with work related factors and behavioural coping . Reliability Engineering and System Safety , 56 : 5 – 15 .
   Web of Science ®Google Scholar
• Killich , S , Luczak , H , Schlick , C , Weissenbach , M , Wiedenmaier , S and Ziegler , J . 1999 . Task modeling for cooperative work . Behaviour & Information Technology , 18 : 325 – 338 .
   Web of Science ®Google Scholar
• Kostopoulou , O and Shepherd , A . 2000 . Fragmentation of treatment and the potential for human error in neonatal intensive care . Topics in Health Information Management , 20 : 78 – 92 .
   PubMedGoogle Scholar
• Lally , S . 1999 . An investigation into the functions of nurses’ communication at the inter-shift handover . Journal of Nursing Management , 7 : 29 – 36 .
   PubMedGoogle Scholar
• Luna , TD . 1997 . Air traffic controller shiftwork: What are the implications for aviation safety? A review . Aviation, Space, and Environmental Medicine , 68 : 69 – 79 .
   PubMed Web of Science ®Google Scholar
• Malone , TW and Crowston , K . 1994 . The interdisciplinary study of coordination . ACM Computing Surveys , 26 : 87 – 119 .
   Web of Science ®Google Scholar
• March , JG and Simon , HA . 1958 . Organizations , New York : John Wiley .
   Google Scholar
• Meacham , JA and Leiman , B . 1982 . “ Remembering to perform future actions ” . In Memory Observed , Edited by: Neisser , U . 327 – 336 . San Francisco, CA : Freeman .
   Google Scholar
• Müller , R . 1997 . “ Coordination in organizations ” . In Cooperative Knowledge Processing: the Key Technology for Intelligent Organizations (Computer Supported Cooperative Work) , Edited by: Kirm , S and O’Hare , G . 26 – 42 . Berlin : Springer .
   Google Scholar
• Nickerson , RS . 1999 . How we know—and sometimes misjudge—what others know: imputing one's own knowledge to others . Psychological Bulletin , 125 : 737 – 759 .
   Web of Science ®Google Scholar
• Olson , JS and Olson , GM . 1995 . “ What mix of video and audio is useful for small groups doing remote real-time design work? ” . In Computer–Human Interaction Conference: Human Factors in Computing Systems, , 362 – 368 . New York : Association for Computing Machinery .
   Google Scholar
• Olson , JS , Card , SK , Landauer , TK , Olson , GM , Malone , T and Leggett , J . 1993 . Computer-supported cooperative work: research issues for the 90 s . Behaviour & Information Technology , 12 : 115 – 129 .
   Web of Science ®Google Scholar
• Patterson , ES and Woods , DD . 2001 . Shift changes, updates and the on-call model in space shuttle mission control. Computer supported cooperative work . Journal of Collaborative Computing , 10 : 317 – 346 .
   Google Scholar
• Patterson , E , Cook , RI , Woods , DD and Render , ML . 2004 . Examining the complexity behind a medication error: generic patterns in communication . IEEE Transactions on Systems, Man and Cybernetics—Part A: Systems and Humans , 34 : 749 – 756 .
   Web of Science ®Google Scholar
• Payne , S , Hardey , M and Coleman , P . 2000 . Interactions between nurses during handovers of elderly care . Journal of Advanced Nursing , 32 : 277 – 285 .
   PubMed Web of Science ®Google Scholar
• Risser , DT , Rice , MM , Salisbury , ML , Simon , R , Jay , GD and Berns , SD . 1999 . The potential for improved teamwork to reduce medical errors in the emergency department . Annals of Emergency Medicine , 34 : 373 – 383 .
   PubMed Web of Science ®Google Scholar
• Rognin , L , Salembier , P and Zouinar , M . 2000 . Cooperation, reliability of socio-technical systems and allocation of function . International Journal of Human–Computer Studies , 52 : 357 – 379 .
   Web of Science ®Google Scholar
• Roughton , VJ and Severs , MP . 1996 . The junior doctor handover: current practices and future expectations . Journal of the Royal College of Physicians of London , 30 : 213 – 214 .
   PubMedGoogle Scholar
• Salas , E and Fiore , S . 2004 . Team Cognition: Understanding the Factors That Drive Process and Performance , Washington, DC : American Psychological Association .
   Google Scholar
• Salas , E , Prince , C , Baker , DP and Shrestha , L . 1995 . Situation awareness in team performance: implications for measurement and training . Human Factors , 37 : 123 – 136 .
   Web of Science ®Google Scholar
• Sethumadhavan , A and Durso , FT . TRACON controller cooperative shift changes . International Journal of Aviation Psychology , (submitted)
   Google Scholar
• Smith , RE . 1999 . A new conceptualization of delayed intention performance: initiation requires capacity (memory) Dissertation, University of North Carolina at Greensboro (Dissertation Abstracts International, 60, no. 06B, 2977)
   Google Scholar
• Tang , JC . 1991 . Findings from observational studies of collaborative work . International Journal of Man–Machine Studies , 34 : 143 – 160 .
   Google Scholar
• Van Dijk , TA and Kintsch , W . 1983 . Strategies of Discourse Comprehension , New York : Academic Press .
   Google Scholar
• Wears , RL and Leape , LL . 1999 . Human error in emergency medicine . Annals of Emergency Medicine , 34 : 370 – 372 .
   PubMed Web of Science ®Google Scholar
• Williamson , AM and Sanderson , JW . 1986 . Changing the speed of shift rotation: a field study . Journal of Ergonomics , 29 : 1085 – 1095 .
   PubMed Web of Science ®Google Scholar