1,568
Views
26
CrossRef citations to date
0
Altmetric
Original Articles

Emotional needs of car buyers and emotional intent of car designers

, , , &
Pages 455-474 | Received 15 Mar 2010, Accepted 06 Jan 2012, Published online: 02 Apr 2012

References

  • Bloch , P , Brunel , FF and Arnold , TJ . 2003 . Individual differences in the centrality of visual product aesthetics: concept and measurement . Journal of Consumer Research , 29 : 551 – 565 .
  • Burnett, G. and Irune, A., 2009. Drivers’ quality ratings for switches in cars: assessing the role of the vision, hearing and touch senses. In: Proceeding of the first international conference on automotive user interfaces and interactive vehicular applications, automotive UI 2009, 21–22 September 2009, Essen, Germany. New York, NY: ACM Press, 107–114
  • Chang , HC , Lai , HH and Chang , YM . 2006 . Expression modes used by consumers in conveying desire for product form: a case study of car . International Journal of Industrial Ergonomics , 36 : 3 – 10 .
  • Chen , C-H , Khoo , LP and Yan , W . 2002 . A strategy for acquiring customer requirement patterns using laddering technique and ART2 neural network . Advanced Engineering Informatics , 16 : 229 – 240 .
  • Crandall , B , Klein , G and Hoffmann , RR . 2006 . Working minds. A practitioner's guide to cognitive task analysis , Cambridge , MA : MIT Press .
  • Crilly , N , Moultrie , J and Clarkson , PJ . 2009 . Shaping things: intended consumer response and the other determinants of product form . Design Studies , 30 : 224 – 254 .
  • Desmet , PMA and Hekkert , P . 2007 . Framework of product experience . International Journal of Design , 1 ( 1 ) : 57 – 66 .
  • Dong , A , Kleinsmann , M and Valkenburg , R . 2009 . Affect-in-cognition through the language of appraisals . Design Studies , 30 : 138 – 153 .
  • Fishbein , M and Ajzen , I . 1975 . Belief, attitude, intention and behaviour – an introduction to theory and research , Boston , MA : Addison-Wesley .
  • Golightly , D . 2011 . Citarasa ontology for the capture and interpretation of affective needs and design parameters . Theoretical Issues in Ergonomics Science , DOI: 10.1080/1463922X.(2010).520097
  • Hekkert , P . 2006 . Design aesthetics: principles of pleasure in product design . Psychology Science , 48 ( 2 ) : 157 – 172 .
  • Helander, M.G. and Khalid, H.M., 2009. Citarasa engineering for identifying and analyzing affective product design. In: Proceeding of the international ergonomics association 17th triennial congress, 9–14 August 2009, Beijing, China [CD-ROM]. Taiwan: International Ergonomics Association. ID: 1OP1094
  • Helander , MG and Khalid , HM . 2012 . “ Affective engineering and design ” . In Handbook on human factors and ergonomics. 4th ed, Ch. 20 , Edited by: Salvendy , G. 569 – 596 . New York , NY : John Wiley & Sons .
  • Hsiao , S-W , Chiu , F-Y and Chen , CS . 2008 . Applying aesthetics measurement to product design . International Journal of Industrial Ergonomics , 38 : 910 – 920 .
  • IEA, 2009. Ergonomics Quality in Design (EQUID) [online], Taiwan, International Ergonomics Association. Available from: http://www.iea.cc/browse.php?contID=equid_committee, [Accessed 10 August 2009]
  • Jiao , J , Zhang , Y and Helander , M . 2006 . A Kansei mining system for affective design . Expert Systems with Applications , 30 ( 4 ) : 658 – 673 .
  • Jobe , JB and Mingay , DJ . 1991 . Cognition and survey measurement: history and overview . Applied Cognitive Psychology , 5 : 175 – 192 .
  • Jordan , PW . 1998 . Human factors for pleasure in product use . Applied Ergonomics , 29 ( 1 ) : 25 – 33 .
  • Karjaluoto , H . 2005 . Factors affecting consumer choice of mobile phones: two studies from Finland . Journal of Euro – Marketing , 14 ( 3 ) : 59 – 82 .
  • Khalid , HM . 2006 . Embracing diversity in user needs for affective design . Applied Ergonomics , 37 : 409 – 418 .
  • Khalid, H.M., Dangelmaier, M., and Lim, T.Y., 2007. The CATER approach to vehicle mass customization. In: Proceeding of IEEE/IEEM 2007, 3 December 2007, Singapore, 1273–1276
  • Khalid , HM and Helander , MG . 2006 . Customer emotional needs in product design . International Journal on Concurrent Engineering: Research and Applications , 14 ( 3 ) : 197 – 206 .
  • Khalid , HM . 2012 . Elicitation and analysis of affective needs in vehicle design . Theoretical Issues in Ergonomics Science , 13 ( 3 ) : 318 – 334 .
  • Khangura , K . 2009 . User centric design and Kansei engineering . CIRP Journal of Manufacturing Science and Technology , 1 ( 3 ) : 172 – 178 .
  • Khoo, K.L.U., 2007. Using cognitive task analysis to document customer expertise in buying a car. Final Year Project, Unpublished, School of Mechanical and Aerospace Engineering, Nanyang Technological University
  • Kuang , J and Jiang , P . 2009 . Product platform design for a product family based on Kansei engineering . Journal of Engineering Design , 20 ( 6 ) : 589 – 607 .
  • Kubovy , M . 1999 . “ On the pleasures of the mind ” . In Well-being: the foundations of hedonic psychology , Edited by: Kahneman , D. , Diener , E. and Schwarz , N. 134 – 154 . New York , NY : Russell Sage Foundation .
  • LeDoux , JE . 1995 . Emotion: clues from the brain . Annual Review of Psychology , 46 : 209 – 235 .
  • Nagamachi , M . 2008 . Perspectives and the new trend of Kansei/affective engineering . The TQM Journal , 20 ( 4 ) : 290 – 298 .
  • Newbury , S . 2006 . The car design yearbook 5. The definitive annual guide to all new concept and production cars worldwide , London : Merrell .
  • Norman , DA . 2004 . Emotional design: why we love (or hate) everyday things , New York , NY : Basic Books .
  • Norman , DA . 2010 . Technology first, needs last: the research-product gulf . Interactions , 17 ( 2 ) : 38 – 42 .
  • Norman , DA , Ortony , A and Russell , DM . 2003 . Affect and machine design: lessons for the development of autonomous machines . IBM Systems Journal , 42 ( 1 ) : 38 – 44 .
  • Schutte , S and Eklund , J . 2005 . Design of rockerswitches for work vehicles . Applied Ergonomics , 36 : 557 – 567 .
  • Seva , RS and Helander , MG . 2009 . The influence of cellular phone attributes on users’ affective experiences: a cultural comparison . International Journal of Industrial Ergonomics , 39 : 341 – 346 .
  • Sheller , M . 2004 . Automotive emotions . Theory Culture Society , 21 : 221 – 242 .
  • Swindells, C., et al., 2007. Exploring affective design for physical controls. CHI Letters, 9 (1), 933–942
  • Treisman , A and Souther , J . 1985 . Search assymmetry: a diagnostic for preattentive processing of separable features . Journal of Experimental Psychology: General , 114 : 285 – 310 .
  • Tsai , HC , Hsiao , SW and Hung , FK . 2006 . An image evaluation approach for parameter-based product form and color design . Computer-Aided Design , 38 ( 2 ) : 157 – 171 .
  • Turner , M , Love , S and Howell , M . 2008 . Understanding emotions experienced when using a mobile phone in public: the social usability of mobile (Cellular) telephones . Telematics and Informatics , 25 : 201 – 215 .
  • Wellings , T , Williams , M and Tennant , C . 2010 . Understanding customers’ holistic perception of switches in automotive human-machine interfaces . Applied Ergonomics , 41 : 8 – 17 .
  • Wilson , JR and Corlett , EN . 2005 . Evaluation of human work , 3rd , London : Taylor and Francis – CRC Press .
  • Wu , F-G and Chen , C-Y . 2009 . Effects of color display, color name, color formation and color alignment on the screen layout usability of customized product color combinations . International Journal of Industrial Ergonomics , 39 : 655 – 666 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.