1,844
Views
40
CrossRef citations to date
0
Altmetric
Articles

Individual differences in human–machine trust: A multi-study look at the perfect automation schema

&
Pages 440-458 | Received 21 Nov 2017, Accepted 17 Jun 2018, Published online: 26 Nov 2018

References

  • Alarcon, G. M., J. B. Lyons, and J. Christensen. 2016. “The Effect of Propensity to Trust and Familiarity on Perceptions of Trustworthiness over Time.” Personality and Individual Differences 94: 309–315.
  • Babbage, C. 2013. Cockpit automation: Difference Engine: Crash program? The Economist. Retrieved online on 16 March 2017, Available at: http://www.economist.com/blogs/babbage/2013/08/cockpit-automation
  • Barber, D., L. Davis, D. Nicholson, J. Y. C. Chen, and N. Finkelstein. 2008. “The Mixed Initiative Experimental (MIX) Testbed for Human Robot Interactions with Varied Levels of Automation.” Proceedings of the 26th Annual Army Science Conference, December 1–4, ADA505701.
  • Colquitt, J. A., B. A. Scott, and J. A. LePine. 2007. “Trust, Trustworthiness, and Trust Propensity: A Meta-analytic Test of Their Unique Relationships with Risk Taking and Job Performance.” Journal of Applied Psychology 92 (4): 909–927.
  • Dzindolet, M. T., L. G. Pierce, H. P. Beck, and L. A. Dawe. 2002. “The Perceived Utility of Human and Automated Aids in a Visual Detection Task.” Human Factors 44: 79–97.
  • Fiske, S. T., and S. E. Taylor. 1991. Social Cognition. McGraw-Hill: New York.
  • Guznov, S., J. B. Lyons, A. Nelson, and M. Wooley. 2016. “The Effects of Automation Error Types on Operators Trust and Reliance.” Lecture Notes in Computer Science 9740: 116–124.
  • Guznov, S., A. Nelson, J. B. Lyons, and D. Dycus. 2015. “The Effects of Automation Reliability and Multi-tasking on Trust and Reliance in a Simulated Unmanned System Control Task.” Proceedings of 17th Human-Computer Interaction Conference, 616–621.
  • Hancock, P. A., D. R. Billings, K. E. Schaefer, J. Y. C. Chen, E. J. de Visser, and R. Parasuraman. 2011. “A Meta-Analysis of Factors Affecting Trust in Human-Robot Interaction.” Human Factors 53 (5): 517–527.
  • Ho, N. T., G. G. Sadler, L. C. Hoffmann, J. B. Lyons, W. E. Fergueson, and M. Wilkins. 2017. “A Longitudinal Field Study of Auto-GCAS Acceptance and Trust: First Year Results and Implications.” Journal of Cognitive Engineering and Decision Making 11: 239–251.
  • Hoff, K. A., and M. Bashir. 2015. “Trust in Automation: Integrating Empirical Evidence on Factors that Influence Trust.” Human Factors 57: 407–434.
  • J. D. Lee, and K. A. See. 2004. “Trust in Automation: Designing for Appropriate Reliance.” Human Factors 46: 50–80.
  • Levin, D. Z., E. M. Whitener, and R. Cross. 2006. “Perceived Trustworthiness of Knowledge Sources: The Moderating Impact of Relationship Length.” Journal of Applied Psychology 91 (5): 1163–1171.
  • Li, X., T. J. Hess, and J. S. Valacich. 2008. “Why Do We Trust New Technology? A Study of Initial Trust Formation with Organizational Information Systems.” Journal of Strategic Information Systems 17: 39–71.
  • Lyons, J. B., N. T. Ho, E. Fergueson, G. Sadler, S. Cals, C. Richardson, and M. Wilkins. 2016a. “Trust of an Automatic Ground Collision Avoidance Technology: A Fighter Pilot Perspective.” Military Psychology 28 (4): 271–277.
  • Lyons, J. B., N. T. Ho, K. Koltai, G. Masequesmay, M. Skoog, A. Cacanindin, and W. W. Johnson. 2016b. “A Trust-Based Analysis of an Air Force Collision Avoidance System: Test Pilots.” Ergonomics in Design 24: 9–12.
  • Lyons, J. B., N. T. Ho, A. L. Van Abel, L. C. Hoffmann, W. E. Fergueson, G. G. Sadler, M. A. Grigsby, and A. C. Burns. 2017. Exploring Trust Barriers to Future Autonomy: A Qualitative Look. Proceedings of the Applied Human Factors and Ergonomics Conference. Los Angeles, CA.
  • Lyons, J. B., and C. K. Stokes. 2012. “Human-Human Reliance in the Context of Automation.” Human Factors, 54 (1): 111–120.
  • Madhavan, P., D. Wiegmann, and F. Lacson. 2007. “Automation Failures on Tasks Easily Performed by Operators Undermine Trust in Automated Aids.” Human Factors 48: 241–256.
  • Mayer, R. C., J. H. Davis, and F. D. Schoorman. 1995. “An Integrated Model of Organizational Trust.” Academy of Management Review 20: 709–734.
  • Merritt, S. M., and D. R. Ilgen. 2008. “Not All Trust Is Created Equal: Dispositional and History-Based Trust in Human-Automation Interactions.” Human Factors 50: 194–210.
  • Merritt, S. M., J. LaChapell, and D. Lee. 2012. The Perfect Automation Schema: Measure Development and Validation. Technical report submitted to the Air Force Research Laboratory, Human Effectiveness Directorate.
  • Merritt, S. M., J. LaChapell, and D. Lee. 2013. Continuous Calibration of Trust in Automated Systems-phase 2. Technical report submitted to the Air Force Research Laboratory, Human Effectiveness Directorate.
  • Merritt, S. M., J. L. Unnerstall, D. Lee, and K. Huber. 2015. “Measuring Individual Differences in the Perfect Automation Schema.” Human Factors 57, 740–753.
  • Mischel, W. 1977. “The Interaction of Person and Situation.” In Personality at the Crossroads: Current Issues in Interactional Psychology, edited by D. Magnusson & N. S. Endler, 333–352. Hillsdale, NJ: Lawrence Erlbaum Associates, Inc.
  • Muir, B. M. 1994. Trust in Automation: Part I. Theoretical Issues in the Study of Trust and Human Intervention in Automated Systems. Ergonomics 37(11): 1905–1922.
  • Mutlu, B. 2011. “Designing Embodied cues for Dialogue with Robots.” AI Magazine 32: 17–30.
  • Onnasch, L., C. D. Wickens, H. Li, and D. Manzey. 2014. “Human Performance Consequences of Stages and Levels of Automation: An Integrated Meta-Analysis.” Human Factors 56: 476–488.
  • Ososky, S., D. Schuster, E. Phillips, and F. Jentsch. 2013. Building Appropriate Trust in Human-robot Teams. Proceedings of AAAI Spring Symposium on Trust in Autonomous Systems 60–65. Palo Alto, CA: AAAI.
  • Pak, R., E. Rovira, A. C. McLaughlin, and N. Baldwin. 2017. “Does Domain of Technology Impact User Trust? Investigating Trust in Automation Across Different Consumer-oriented Domains in Young Adults, Military, and Older Adults.” Theoretical Issues in Ergonomics Science 18: 199–220.
  • Parasuraman, R., and D. H. Manzey. 2010. “Complacency and Bias in Human Use of Automation: An Attentional Integration.” Human Factors 52 (3): 381–410.
  • Parasuraman, R., and V. Riley. 1997. “Humans and Automation: Use, Misuse, Disuse, Abuse.” Human Factors 39 (2): 230–253.
  • Parasuraman, R., T. B. Sheridan, and Wickens, C.D. (2000). “A Model for Types and Levels of Human Interaction with Automation.” IEEE Transaction on Systems, Man, Cybernetics – Part A: Systems and Humans 30: 286–297.
  • Parasuraman, R., E. Visser, M. Ming-Kuan Lin, and P. M. Greenwood. 2012. “Dopamine Beta Hydroxylase Genotype Identifies Individuals Less Susceptible to Bias in Computer-Assisted Decision Making.” PLoS One 7: e39675, 1-9.
  • Patterson, R. E. 2017. “Intuitive Cognition and Models of Human-automation Interaction.” Human Factors 59: 101–115.
  • Pop, V. L., A. Shrewsbury, and F. T. Durso. 2015. “Individual Differences in the Calibration of Trust in Automation.” Human Factors 57: 545–556.
  • Robinette, P., R. Allen, W. Li, A. Howard, and A. R. Wagner. 2016. Overtrust of Robots in Emergency Evacuation Scenarios. Proceedings of the Eleventh Annual ACM/IEEE International Conference on Human-Robot Interaction (HRI). Christchurch, New Zealand.
  • Rovira, E., R. Pak, and A. C. McLaughlin. 2017. “Effects of Individual Differences in Working Memory on Performance and Trust with Various Degrees of Automation.” Theoretical Issues in Ergonomics Science 18 (6): 573–591.
  • Salem, M., G. Lakotos, F. Amirabdollahian, and K. Dautenhahn. 2015. Would you trust a (faulty) robot?: Effects of error, task type and personality on human-robot cooperation and trust. Proceedings of the Tenth Annual ACM/IEEE International Conference on Human-Robot Interaction (HRI).
  • Sanchez, J., W. A. Rogers, A. D. Fisk, and E. Rovira. 2014. “Understanding Reliance on Automation: Effects of Error Types, Error Distribution, Age, and Experience.” Theoretical Issues in Ergonomics Science 15 (2): 134–160.
  • Sauer, J., and A. Chavaillaz. 2018. “How Operators Make Use of Wide-Choice Adaptable Automation: Observations from a Series of Experimental Studies.” Theoretical Issues in Ergonomics Science 19 (2): 135–155.
  • Schaefer, K. E., J. Y. Chen, J. L. Szalma, and P. A. Hancock. 2016. A Meta-Analysis of Factors Influencing the Development of Trust in Automation: Implications for Understanding Autonomy in Future Systems. Human Factors 58 (3): 377–400.
  • Waytz, A., J. Heafner, and N. Epley. 2014. “The Mind in the Machine: Anthropomorphism Increases Trust in an Autonomous Vehicle.” Journal of Experimental Social Psychology 52: 113–117.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.