References
- Arminen, I. (2005). Institutional interaction: Studies of talk at work. Aldershot: Ashgate.
- Brigg, M., & Bleiker, R. (Eds.). (2011). Mediating across difference: Oceanic and Asian approaches to conflict resolution. Honolulu: University of Hawaii Press.
- Busch, D. (2010). How does culture affect conflict mediation? Disentangling concepts from theory and practice. In D. Busch, C.-H. Mayer, & C. Boness (Eds.), International and regional perspectives on cross-cultural mediation (pp. 15–50). Frankfurt am Main: Peter Lang.
- Busch, D., Mayer, C.-H., & Boness, C. (Eds.). (2010). International and regional perspectives on cross-cultural mediation. Frankfurt am Main: Peter Lang.
- Davidheiser, M. (2005). Culture and mediation: A contemporary processual analysis from South-Western Gambia. International Journal of Intercultural Relations, 29, 713–738. doi: 10.1016/j.ijintrel.2005.07.010
- Dervin, F., Gajardo, A., & Lavanchy, A. (2011). Interculturality at stake. In F. Dervin, A. Gajardo, & A. Lavanchy (Eds.), Politics of interculturality (pp. 1–25). Newcastle: Cambridge Scholars Publishing.
- Donohue, W. (2001). Resolving relational paradox: The language of conflict in relationships. In W. Eadie & P. Nelson (Eds.), The language of conflict and resolution (pp. 21–46). Thousand Oaks, CA: Sage.
- Edwards, D. (1997). Discourse and cognition. London: Sage.
- Edwards, D., & Potter, J. (1992). Discursive psychology. London: Sage.
- Fisher-Yoshida, B. (2005). Reframing conflict: Intercultural conflict as potential transformation. Journal of Intercultural Communication, 8, 1–16.
- Gallois, C., Ogay, T., & Giles, H. (2005). Communication accommodation theory: A look back and a look forward. In W. Gudykunst (Ed.), Theorizing about intercultural communication (pp. 121–148). Thousand Oaks, CA: Sage.
- Gulliver, P. (1979). Disputes and negotiations: A cross-cultural perspective. New York, NY: Academic Press.
- Hall, E. (1959). The silent language. New York, NY: Doubleday.
- Hall, E. (1979). Beyond culture. New York, NY: Anchor Books/Doubleday.
- Hammer, M. (2001). Conflict negotiation under crisis conditions. In W. Eadie & P. Nelson (Eds.), The language of conflict and resolution (pp. 57–80). Thousand Oaks, CA: Sage.
- Herrman, M. (Ed.). (2006). The Blackwell handbook of mediation: Bridging theory, research and practice. Malden, MA: Blackwell.
- Higgins, C. (2007). Constructing membership in the in-group: Affiliation and resistance among urban Tanzanians. Pragmatics, 17(1), 49–70. doi: 10.1075/prag.17.1.05hig
- Hofstede, G. (2003/1991). Cultures and organizations: Software of the mind. London: Profile Books.
- Holliday, A. (1999). Small cultures. Applied Linguistics, 20(2), 237–264. doi: 10.1093/applin/20.2.237
- Kecskes, I. (2014). Intercultural pragmatics. Oxford: Oxford University Press.
- Kim, T. (2009). Transnational academic mobility, internationalization and interculturality in higher education. Intercultural Education, 20(5), 395–405. doi: 10.1080/14675980903371241
- Mayer, C.-H. (2010). Cross-cultural business mediation. The model of identity-based managerial mediation in international business. In D. Busch, C.-H. Mayer, & C. Boness (Eds.), International and regional perspectives on cross-cultural mediation (pp. 169–193). Frankfurt am Main: Peter Lang.
- Mayer, C.-H., & Boness, C. (2005). Intercultural mediation and conflict resolution. Stuttgart: Ibidem.
- Morris, P. (2015). Screening for domestic violence in family mediation: An investigation into how mediators manage disclosures of domestic abuse and associated emotions (PhD thesis). Brunel University.
- Potter, J. (1996). Representing reality: Discourse, rhetoric and social construction. London: Sage.
- Schegloff, E. (2007). Sequence organization in interaction: A primer in conversation analysis. Cambridge: Cambridge University Press.
- Stivers, T. (2008). Stance, alignment and affiliation during story-telling: When nodding is a token of affiliation. Research on Language and Social Interaction, 41(1), 31–57. doi: 10.1080/08351810701691123
- Stokoe, E. (2012). Moving forward with membership categorization analysis: Methods for systematic analysis. Discourse Studies, 14(3), 277–303. doi: 10.1177/1461445612441534
- Ting-Toomey, S. (2010). Intercultural mediation: Asian and Western conflict lens. In D. Busch, C.-H. Mayer, & C. Boness (Eds.), International and regional perspectives on cross-cultural mediation (pp. 79–98). Frankfurt am Main: Peter Lang.
- Tjosvold, D., Leung, K., & Johnson, D. (2014). Cooperative and competitive conflict in China. In P. Coleman, M. Deutsch, & E. Marcus (Eds.), The handbook of conflict resolution (pp. 654–678). San Francisco, CA: Jossey-Bass.
- Winslade, J., & Monk, G. (2008). Practicing narrative mediation: Loosening the grip of conflict. San Francisco, CA: Jossey-Bass.
- Zhu, H. (2013). Language, identity and interculturality: A paradigm-shifting question. In Exploring intercultural communication: Language in action (pp. 201–220). London: Routledge.
- Zhu, H. (2015). Negotiation as the way of engagement in intercultural and lingua franca communication: Frames of reference and interculturality. Journal of English as a Lingua Franca, 4(1), 63–90.