682
Views
26
CrossRef citations to date
0
Altmetric
Articles

Broadening the Focus of Public Service Consumerism

, , , &
Pages 323-339 | Published online: 05 May 2010

References

  • 6 , P . 2003 . Giving Consumers of British Public Services More Choice . Journal of Social Policy , 32 ( 2 ) : 239 – 70 .
  • Aberbach , J. and Christensen , T. 2005 . Citizens and Consumers . Public Management Review , 7 ( 2 ) : 225 – 45 .
  • Aldridge , A. 2003 . Consumption , Oxford : Polity .
  • Alford , J. 2002 . Defining the Client in the Public Sector: A Social-Exchange Perspective . Public Administration Review , 62 ( 3 ) : 337 – 46 .
  • Allsop , J. , Jones , K. and Baggott , R. 2004 . Health Consumer Groups in the UK: A New Social Movement? . Sociology of Health & Illness , 26 ( 6 ) : 737 – 56 .
  • Baggott , R. , Allsop , J. and Jones , K. 2005 . Speaking for Patients and Carers: Health Consumer Groups and the Policy Process , Basingstoke : Palgrave Macmillan .
  • Baldock , J. 2003 . On Being a Welfare Consumer in a Consumer Society . Social Policy and Society , 21 ( 3 ) : 65 – 71 .
  • Baldock , J. and Ungerson , C. 1994 . Becoming Consumers of Community Care: Households within the Mixed Economy , York : Joseph Rowntree Foundation .
  • Barnes , M. and Prior , D. 1995 . Spoilt for Choice? How Consumerism Can Disempower Public Service Users . Public Money and Management , 15 ( 3 ) : 53 – 58 .
  • Barr , N. 2004 . The Economics of the Welfare State , (4th edn) , Oxford : Oxford University Press .
  • Bauman , Z. 2005 . Work, Consumerism and the New Poor , Maidenhead : Open University Press .
  • Bekin , C. , Carrigan , M. and Szmigin , I. 2005 . Defying Marketing Sovereignty: Voluntary Simplicity at New Consumption Communities . Qualitative Market Research: An International Journal , 8 ( 4 ) : 413 – 29 .
  • Benson , J. 1994 . The Rise of Consumer Society in Britain, 1880–1980 , London : Longman .
  • Brown , T. and King , P. 2005 . The Power to Choose: Effective Choice and Housing Policy . European Journal of Housing Policy , 5 ( 1 ) : 59 – 75 .
  • Burchardt , T. and Propper , C. 1999 . Does the UK Have a Private Welfare Class? . Journal of Social Policy , 28 ( 4 ) : 643 – 85 .
  • Cabinet Office . 2005 . Choice and Voice in the Reform of Public Services , London : Stationery Office .
  • Cahill , M. 1994 . The New Social Policy , Oxford : Blackwell .
  • Calnan , M. and Gabe , J. 2001 . From Consumerism to Partnership? Britain's National Health Service at the Turn of the Century? . International Journal of Health Services , 31 ( 1 ) : 119 – 31 .
  • Caplovitz , D. 1963 . The Poor Pay More , New York : Free Press of Glencoe .
  • Clarke , J. 2005 . New Labour's Citizens: Activated, Empowered, Responsibilised or Abandoned? . Critical Social Policy , 25 ( 4 ) : 447 – 63 .
  • Clarke , J. , Newman , J. , Smith , N. , Vidler , E. and Westmarland , L. 2007 . Creating Citizen-Consumers , London : Sage .
  • Clode , D. , Parker , C. and Etherington , S. 1987 . Towards the Sensitive Bureaucracy: Consumers, Welfare and the New Pluralism , Aldershot : Gower .
  • Cohen , L. 2003 . A Consumers' Republic: The Politics of Mass Consumption in Postwar America , New York: Knopf .
  • Crouch , C. 2003 . Commercialisation or Citizenship , London : Fabian Society .
  • Cutler , T. , Waine , B. and Brehony , K. 2007 . A New Epoch of Individualization? Problems with the ‘Personalization’ of Public Sector Services . Public Administration , 85 ( 3 ) : 847 – 55 .
  • Deakin , N. and Wright , A. 1990 . Consuming Public Services , London : Routledge .
  • Diamond P. 2007 Public Matters: The Renewal of the Public Realm London Politicos
  • Drewry , G. 2005 . Citizen's Charters . Public Management Review , 7 ( 3 ) : 321 – 40 .
  • Edwards , T. 2000 . Contradictions of Consumption: Concepts, Practices and Politics in Consumer Society , Milton Keynes : Open University Press .
  • Fenwick , J. 1989 . Consumerism and Local Government . Local Government Studies , 16 ( 1 ) : 45 – 52 .
  • Flynn , N. 2007 . Public Sector Management , (5th edn) , London : Sage .
  • Fountain , J. 2001 . Paradoxes of Public Customer Service . Governance , 14 ( 1 ) : 55 – 73 .
  • Furlough E. Strikwerda C. 1999 Consumers against Capitalism? Consumer Co-operation in Europe, North America and Japan 1840–1990 Oxford Rowman & Littlefield
  • Future Services Network . 2007 . From Rhetoric to Reality: Engaging Users in Public Services , London : Future Services Network .
  • Gabriel , Y. and Lang , T. 1995 . The Unmanageable Consumer: Contemporary Consumption and Its Fragmentations , London : Sage .
  • Gabriel , Y. and Lang , T. 2006 . The Unmanageable Consumer: Contemporary Consumption and Its Fragmentations , (2nd edn) , London : Sage .
  • Gilliatt , S. , Fenwick , J. and Alford , D. 2000 . Public Services and the Consumer: Empowerment or Control? . Social Policy and Administration , 34 ( 3 ) : 333 – 49 .
  • Greener , I. 2003 . “ ‘Who Choosing What?’ ” . In Social Policy Review 15 , Edited by: Bochel , C. , Ellison , N. and Powell , M. Bristol : Policy Press .
  • Greener , I. 2007 . Themed Section on ‘Choice or Voice? The Impact of Consumerism on Public Services’ . Social Policy and Society , 7 : 2
  • Greener , I. 2008 . Markets in the Public Sector: When Do They Work, and What We Do When They Don't? . Policy and Politics , 36 ( 1 ) : 93 – 108 .
  • Hickman , P. 2006 . Approaches to Tenant Participation in the English Local Authority Sector . Housing Studies , 21 ( 2 ) : 209 – 25 .
  • Higgins , J. 1988 . The Business of Medicine , Basingstoke : Macmillan .
  • Hilton , M. 2003 . Consumerism in Twentieth Century Britain , Cambridge: Cambridge University Press .
  • Hilton , M. 2005 . Michael Young and the Consumer Movement . Contemporary British History , 19 ( 3 ) : 311 – 19 .
  • Hilton , M. 2007a . Consumers and the State since the Second World War . Annals of the American Academy of Political and Social Science , 611 : 66 – 81 .
  • Hilton , M. 2007b . Social Activism in an Age of Consumption: The Organized Consumer Movement . Social History , 32 ( 2 ) : 121 – 43 .
  • Hirschman , A. 1970 . Exit, Voice and Loyalty , Cambridge, MA : Harvard University Press .
  • Hood , C. , Peters , G. and Wollmann , H. 1996 . Sixteen Ways to Consumerize Public Services: Pick ’n Mix or Painful Trade-offs . Public Money and Management , 16 ( 4 ) : 43 – 50 .
  • Institute for Public Policy Research . 2001 . Building Better Partnerships , London : IPPR .
  • Jones , G. and Needham , C. 2008 . Debate: Consumerism in Public Services – For and Against . Public Money and Management , 28 ( 2 ) : 70 – 76 .
  • Klein , R. and Millar , J. 1995 . Do-It-Yourself Social Policy . Social Policy and Administration , 29 ( 4 ) : 303 – 16 .
  • Kroen , S. 2004 . A Political History of the Consumer . Historical Journal , 47 ( 3 ) : 709 – 36 .
  • Lane , J.-E. 1995 . The Public Sector , (2nd edn) , London : Sage .
  • Leadbeater , C. 2004 . Personalisation through Participation , London : Demos .
  • Lees , D. S. 1965 . “ ‘Health through Choice’ ” . In Freedom or Free-for-All? , Edited by: Harris , R. London : IEA .
  • Le Grand , J. 1982 . The Strategy of Equality , London : Allen & Unwin .
  • Le Grand , J. 2007 . The Other Invisible Hand , Princeton, NJ : Princeton University Press .
  • Le Grand J. Bartlett W. 1993 Quasi-Markets and Social Policy Basingstoke Macmillan
  • Le Grand , J. 2008 . The Economics of Social Policy , (4th edn) , Basingstoke : Palgrave .
  • McDonald , R. , Mead , N. , Cheraghi-Sohi , S. , Bower , P. , Whalley , D. and Roland , M. 2007 . Governing the Ethical Consumer: Identity, Choice and the Primary Care Medical Encounter . Sociology of Health and Illness , 29 ( 3 ) : 430 – 56 .
  • Malpass , A. , Barnett , C. , Clarke , N. and Cloke , P. 2007 . “ ‘Problematizing Choice: Responsible Consumers and Sceptical Citizens’ ” . In Governance, Consumers and Citizens , Edited by: Bevir , M. and Trentmann , F. Basingstoke : Palgrave .
  • Mark , A. , Pencheon , D. and Elliot , R. 2000 . Demanding Healthcare . International Journal of Healthcare and Management , 15 ( 3 ) : 237 – 53 .
  • Marquand , D. 1992 . The Progressive Dilemma , London : Heinemann .
  • Marquand , D. 2004 . Decline of the Public , Cambridge : Polity Press .
  • Marsh , A. 2004 . The Inexorable Rise of the Rational Consumer? The Blair Government and the Reshaping of Social Housing . European Journal of Housing Policy , 4 ( 2 ) : 185 – 207 .
  • Marshall , T. H. 1963 . Sociology at the Crossroads , London : Heinemann .
  • Meerabeau , L. 1998 . Consumerism and Health Care: The Example of Fertility Treatment . Journal of Advanced Nursing , 27 ( 4 ) : 721 – 9 .
  • Milburn , A. 2004 . In Public Services Too, Make the Consumer King . Wall Street Journal , 17 March
  • Musgrave , R. and Musgrave , P. 1989 . Public Finance in Theory and Practice , (5th edn) , New York : McGraw-Hill .
  • Needham , C. 2006 . Customer Care and the Public Service Ethos . Public Administration , 84 ( 4 ) : 845 – 60 .
  • Needham , C. 2007a . The Reform of Public Services under New Labour , Basingstoke : Palgrave .
  • Needham , C. 2007b . Realising the Potential of Co-production . Social Policy and Society , 7 ( 2 ) : 221 – 31 .
  • Newman , J. and Vidler , E. 2006 . Discriminating Customers, Responsible Patients, Empowered Users: Consumerism and the Modernisation of Health Care . Journal of Social Policy , 35 ( 2 ) : 193 – 209 .
  • Potter , J. 1988 . Consumerism and the Public Sector: How Well Does the Coat Fit? . Public Administration , 66 ( 2 ) : 149 – 64 .
  • Powell , M. 1995 . The Strategy of Equality Revisited . Journal of Social Policy , 24 ( 1 ) : 63 – 81 .
  • Powell , M. 2003 . Quasi Markets in British Health Policy: A Longue Duree Perspective . Social Policy and Administration , 37 ( 7 ) : 725 – 41 .
  • Public Administration Select Committee . 2008 . User Involvement in Public Services, HC 410 , London : Stationery Office .
  • Public Management Review . 2005 . Special Issue on Service Charters and Customer Satisfaction . 7 : 3
  • Redfern , P. 1920 . The Consumers' Place in Society , Manchester : Co-operative Union .
  • Robson , W. 1976 . Welfare State and Welfare Society , London : Allen & Unwin .
  • Schwartz , B. 2004 . The Paradox of Choice: Why Less Is More , New York : Harper-Collins .
  • Shapely , P. 2006 . Tenants Arise! Consumerism, Tenants and the Challenge to Council Authority in Manchester, 1968–92 . Social History , 31 ( 1 ) : 60 – 78 .
  • Shaw , I. and Aldridge , A. 2003 . Themed Section on ‘Consumerism and Social Policy’ . Social Policy and Society , 2 ( 1 ) : 33 – 71 .
  • Simmons R. Powell M. Greener I. 2009 The Public Service Consumer Bristol Policy Press
  • Speed , E. 2006 . Patients, Consumers and Survivors: A Case Study of Mental Health Service User Discourses . Social Science and Medicine , 62 ( 1 ) : 28 – 38 .
  • Stiglitz , J. 2000 . Economics of the Public Sector , (3rd edn) , New York : W. W. Norton and Company .
  • Symon , P. and Walker , R. 1995 . A Consumer Perspective on Performance Indicators . Environment and Planning C: Government and Policy , 13 ( 2 ) : 195 – 213 .
  • Titmuss , R. 1968 . Commitment to Welfare , London : George Allen & Unwin .
  • Toynbee , P. 2008 . Quackery and Superstition: Available Soon on the NHS . Guardian , 8 January http://www.guardian.co.uk/Columnists/Column/0,,2236974,00.html
  • Trentmann , F. 2006 . “ ‘The Modern Genealogy of the Consumer’ ” . In Consuming Cultures: Global Perspectives , Edited by: Brewer , J. and Trentmann , F. Oxford : Berg .
  • Trumbull , G. 2006 . National Varieties of Consumerism . Jahrbusch fur Wirtschaftsgeschichte , 1 : 77 – 93 .
  • Webb , B. 1928 . The Discovery of the Consumer , London : Ernest Benn .
  • Williams F. 1977 Why the Poor Pay More London Macmillan
  • Williamson , C. 1992 . Whose Standards? Consumer and Professional Standards in Health Care , Buckingham : Open University Press .
  • Winkler , F. 1987 . Consumerism in Health Care: Beyond the Supermarket Model . Policy and Politics , 15 ( 1 ) : 1 – 8 .
  • Wood , B. 2000 . Patient Power? The Politics of Patients' Associations in Britain and America , Buckingham : Open University Press .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.