Public service motivation matters: examining the differential effects of challenge and hindrance stressors on organizational identification and turnover intention

References

• Andrews, R., and A. M. S. Mostafa. 2019. “Organizational Goal Ambiguity and Senior Public Managers’ Engagement: Does Organizational Social Capital Make A Difference?” International Review of Administrative Sciences 85 (2): 377–395. doi:10.1177/0020852317701824.
   Web of Science ®Google Scholar
• Ashforth, B. E., and F. Mael. 1989. “Social Identity Theory and the Organization.” Academy of Management Review 14 (1): 20–39. doi:10.5465/amr.1989.4278999.
   Web of Science ®Google Scholar
• Bakker, A. B. 2015. “A Job Demands–Resources Approach to Public Service Motivation.” Public Administration Review 75 (5): 723–732. doi:10.1111/puar.12388.
   Web of Science ®Google Scholar
• Bertelli, A. 2007. “Bureaucratic Turnover and Democratic Governance: Evidence from the US Internal Revenue Service.” Journal of Public Administration Research and Theory 17 (2): 235–258. doi:10.1093/jopart/mul003.
   Web of Science ®Google Scholar
• Boswell, W. R., J. B. Olson-Buchanan, and M. A. LePine. 2004. “Relations between Stress and Work Outcomes: The Role of Felt Challenge, Job Control, and Psychological Strain.” Journal of Vocational Behavior 64 (1): 165–181. doi:10.1016/S0001-8791(03)00049-6.
   Web of Science ®Google Scholar
• Bright, L. 2008. “Does Public Service Motivation Really Make A Difference on the Job Satisfaction and Turnover Intentions of Public Employees?” American Review of Public Administration 38 (2): 149–166. doi:10.1177/0275074008317248.
   Web of Science ®Google Scholar
• Brislin, R. W. 1970. “Back-translation for Cross-cultural Research.” Journal of Cross-Cultural Psychology 1 (3): 185–216. doi:10.1177/135910457000100301.
   Web of Science ®Google Scholar
• Caillier, J. G. 2016. “Do Transformational Leaders Affect Turnover Intentions and Extra-role Behaviors through Mission Valence?” American Review of Public Administration 46 (2): 226–242. doi:10.1177/0275074014551751.
   Web of Science ®Google Scholar
• Campbell, J. W., and T. Im. 2015. “Identification and Trust in Public Organizations: A Communicative Approach.” Public Management Review 17 (8): 1065–1084. doi:10.1080/14719037.2014.881531.
   Web of Science ®Google Scholar
• Cavanaugh, M. A., W. R. Boswell, M. V. Roehling, and J. W. Boudreau. 2000. “An Empirical Examination of Self-reported Work Stress among U.S. Managers.” Journal of Applied Psychology 85 (1): 65–74. doi:10.1037/0021-9010.85.1.65.
   PubMed Web of Science ®Google Scholar
• Corin, L., E. Berntson, and A. Harenstan. 2016. “Managers’ Turnover in the Public Sector: The Role of Psychosocial Working Conditions.” International Journal of Public Administration 39 (10): 790–802. doi:10.1080/01900692.2015.1035786.
   Web of Science ®Google Scholar
• Crawford, E. R., J. A. LePine, and B. L. Rich. 2010. “Linking Job Demands and Resources to Employee Engagement and Burnout: A Theoretical Extension and Meta-analytic Test.” Journal of Applied Psychology 95 (5): 834–848. doi:10.1037/a0019364.
   PubMed Web of Science ®Google Scholar
• Dawis, R. V., and L. H. Lofquist. 1984. A Psychological Theory of Work Adjustment: An Individual-differences Model and Its Applications. Minneapolis, MN: University of Minnesota Press.
   Google Scholar
• De Moura, G. R., D. Abrams, C. Retter, S. Gunnarsdottir, and K. Ando. 2009. “Identification as an Organizational Anchor: How Identification and Job Satisfaction Combine to Predict Turnover Intention.” European Journal of Social Psychology 39 (4): 540–557. doi:10.1002/ejsp.v39:4.
   Web of Science ®Google Scholar
• Dean, R. A. 1983. “Reality Shock: The Link between Socialisation and Organisational Commitment.” Journal of Management Development 2 (3): 55–65. doi:10.1108/eb051544.
   Google Scholar
• Demerouti, E., and A. B. Bakker. 2011. “The Job Demands-resources Model: Challenges for Future Research.” SA Journal of Industrial Psychology 37 (2): 1–9. doi:10.4102/sajip.v37i2.974.
   Google Scholar
• Demerouti, E., A. B. Bakker, F. Nachreiner, and W. B. Schaufeli. 2001. “The Job Demands-resources Model of Burnout.” Journal of Applied Psychology 86 (3): 499–512. doi:10.1037/0021-9010.86.3.499.
   PubMed Web of Science ®Google Scholar
• Dukerich, J. M., B. R. Golden, and S. M. Shortell. 2002. “Beauty Is in the Eye of the Beholder: The Impact of Organizational Identification, Identity, and Image on the Cooperative Behaviors of Physicians.” Administrative Science Quarterly 47 (3): 507–533. doi:10.2307/3094849.
   Web of Science ®Google Scholar
• Eldor, L. 2017. “Public Service Sector: The Compassionate Workplace—The Effect of Compassion and Stress on Employee Engagement, Burnout, and Performance.” Journal of Public Administration Research and Theory 28 (1): 86–103. doi:10.1093/jopart/mux028.
   Web of Science ®Google Scholar
• Evans, M. G. 1985. “A Monte Carlo Study of the Effects of Correlated Method Variance in Moderated Multiple Regression Analysis.” Organizational Behavior and Human Decision Processes 36 (3): 305–323. doi:10.1016/0749-5978(85)90002-0.
   Web of Science ®Google Scholar
• Fornell, C., and D. F. Larcker. 1981. “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error.” Journal of Marketing Research 18 (1): 39–50. doi:10.1177/002224378101800104.
   Web of Science ®Google Scholar
• Giauque, D., S. Anderfuhren-Biget, and F. Varone. 2013. “Stress Perception in Public Organisations: Expanding the Job Demands–Job Resources Model by Including Public Service Motivation.” Review of Public Personnel Administration 33 (1): 58–83. doi:10.1177/0734371X12443264.
   Web of Science ®Google Scholar
• Giauque, D., A. Ritz, F. Varone, and S. Anderfuhren-Biget. 2012. “Resigned but Satisfied: The Negative Impact of Public Service Motivation and Red-tape on Work Satisfaction.” Public Administration 90 (1): 175–193. doi:10.1111/j.1467-9299.2011.01953.x.
   Web of Science ®Google Scholar
• Gibney, R., T. J. Zagenczyk, J. B. Fuller, K. Hester, T. Caner. 2011. “Exploring Organizational Obstruction and the Expanded Model of Organizational Identification.” Journal of Applied Social Psychology 41 (5): 1083–1109. doi:10.1111/jasp.2011.41.issue-5.
   Web of Science ®Google Scholar
• Gould-Williams, J. S., P. Bottomley, T. O. M. Redman, E. D. Snape, D. J. Bishop, T. Limpanitgul, A. M. Mostafa, et al. 2014. “Civic Duty and Employee Outcomes: Do High Commitment Human Resource Practices and Work Overload Matter?” Public Administration 92 (4): 937–953. doi:10.1111/padm.2014.92.issue-4.
   Web of Science ®Google Scholar
• Grissom, J. A., J. Nicholson-Crotty, and L. Keiser. 2012. “Does My Boss’s Gender Matter? Explaining Job Satisfaction and Employee Turnover in the Public Sector.” Journal of Public Administration Research and Theory 22 (4): 649–673. doi:10.1093/jopart/mus004.
   Web of Science ®Google Scholar
• Hao, S., W. Hong, H. Xu, L. Zhou, Z. Xie. 2015. “Relationship between Resilience, Stress and Burnout among Civil Servants in Beijing, China: Mediating and Moderating Effect Analysis.” Personality and Individual Differences 83: 65–71. doi:10.1016/j.paid.2015.03.048.
   Web of Science ®Google Scholar
• Hayes, A. 2013. Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-based Approach. New York, NY: Guilford Press.
   Google Scholar
• Hsieh, C. 2014. “Burnout among Public Service Workers: The Role of Emotional Labor Requirements and Job Resources.” Review of Public Personnel Administration 34 (4): 379–402. doi:10.1177/0734371X12460554.
   Web of Science ®Google Scholar
• Hsu, H., S. Chen, H. Yu, and J. Lou. 2010. “Job Stress, Achievement Motivation and Occupational Burnout among Male Nurses.” Journal of Advanced Nursing 66 (7): 1592–1601. doi:10.1111/jan.2010.66.issue-7.
   PubMed Web of Science ®Google Scholar
• Hughes, L. W., J. B. Avey, and D. R. Nixon. 2010. “Relationships between Leadership and Followers’ Quitting Intentions and Job Search Behaviors.” Journal of Leadership & Organizational Studies 17 (4): 351–362. doi:10.1177/1548051809358698.
   Google Scholar
• Jensen, J. M., P. C. Patel, and J. G. Messersmith. 2013. “High-performance Work Systems and Job Control: Consequences for Anxiety, Role Overload, and Turnover Intentions.” Journal of Management 39 (6): 1699–1724. doi:10.1177/0149206311419663.
   Web of Science ®Google Scholar
• Kim, S. 2005. “Factors Affecting State Government Information Technology Employee Turnover Intentions.” American Review of Public Administration 35 (2): 137–156. doi:10.1177/0275074004273150.
   Web of Science ®Google Scholar
• Kim, S., and B. E. Wright. 2007. “IT Employee Work Exhaustion: Toward an Integrated Model of Antecedents and Consequences.” Review of Public Personnel Administration 27 (2): 147–170. doi:10.1177/0734371X06290775.
   Google Scholar
• Kinman, G., and F. Jones. 2005. “Lay Representations of Workplace Stress: What Do People Really Mean When They Say They are Stressed?” Work & Stress 19 (2): 101–120. doi:10.1080/02678370500144831.
   Web of Science ®Google Scholar
• Lazarus, R. S., and S. Folkman. 1984. Stress, Appraisal, and Coping. New York, NY: Springer.
   Google Scholar
• Leiter, M. P., and C. Maslach. 2005. “A Mediation Model of Job Burnout.” In Research Companion to Organizational Health Psychology, edited by A. G. Antoniou and S. C. Cooper, 544–564. Northampton, MA: Edward Elgar Publishing.
   Google Scholar
• Lepine, J. A., N. P. Podsakoff, and M. A. Lepine. 2005. “A Meta-analytic Test of the Challenge Stressor-Hindrance Stressor Framework: An Explanation for Inconsistent Relationships among Stressors and Performance.” Academy of Management Journal 48 (5): 764–775. doi:10.5465/amj.2005.18803921.
   Web of Science ®Google Scholar
• Liang, K. 2000. Fairness in Chinese Organizations. Norfolk, VA: Old Dominion University.
   Google Scholar
• Little, T. D., W. A. Cunningham, G. Shahar, and K. F. Widaman. 2002. “To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits.” Structural Equation Modeling 9 (2): 151–173. doi:10.1207/S15328007SEM0902_1.
   Web of Science ®Google Scholar
• Liu, B., K. Yang, and W. Yu. 2015. “Work-related Stressors and Health-related Outcomes in Public Service: Examining the Role of Public Service Motivation.” American Review of Public Administration 45 (6): 653–673. doi:10.1177/0275074014524298.
   Web of Science ®Google Scholar
• Lyons, S. T., L. E. Duxbury, and C. A. Higgins. 2006. “A Comparison of the Values and Commitment of Private Sector, Public Sector, and Parapublic Sector Employees.” Public Administration Review 66 (4): 605–618. doi:10.1111/puar.2006.66.issue-4.
   Web of Science ®Google Scholar
• Mastracci, S., and C. Hsieh. 2016. “Emotional Labor and Job Stress in Caring Professions: Exploring Universalism and Particularism in Construct and Culture.” International Journal of Public Administration 39 (14): 1125–1133. doi:10.1080/01900692.2015.1068327.
   Web of Science ®Google Scholar
• Mostafa, A. M. S. 2016. “High-performance HR Practices, Work Stress and Quit Intentions in the Public Health Sector: Does Person–Organization Fit Matter?” Public Management Review 18 (8): 1218–1237. doi:10.1080/14719037.2015.1100319.
   Web of Science ®Google Scholar
• Moynihan, D. P., and S. K. Pandey. 2007. “The Role of Organizations in Fostering Public Service Motivation.” Public Administration Review 67 (1): 40–53. doi:10.1111/puar.2007.67.issue-1.
   Web of Science ®Google Scholar
• Noblet, A. J., and J. J. Rodwell. 2008. “Integrating Job Stress and Social Exchange Theories to Predict Employee Strain in Reformed Public Sector Contexts.” Journal of Public Administration Research & Theory 19 (3): 555–578. doi:10.1093/jopart/mun019.
   Web of Science ®Google Scholar
• Noblet, A. J., J. J. Rodwell, and J. McWilliams. 2006. “Organizational Change in the Public Sector: Augmenting the Demand Control Model to Predict Employee Outcomes under New Public Management.” Work & Stress 20 (4): 335–352. doi:10.1080/02678370601050648.
   Web of Science ®Google Scholar
• Perry, J. L., A. Hondeghem, and L. R. Wise. 2010. “Revisiting the Motivational Bases of Public Service: Twenty Years of Research and an Agenda for the Future.” Public Administration Review 70 (5): 681–690. doi:10.1111/puar.2010.70.issue-5.
   Web of Science ®Google Scholar
• Perry, J. L., and L. R. Wise. 1990. “The Motivational Bases of Public Service.” Public Administration Review 50 (2): 367–373. doi:10.2307/976618.
   Web of Science ®Google Scholar
• Podsakoff, N. P., J. A. Lepine, and M. A. Lepine. 2007. “Differential Challenge Stressor-Hindrance Stressor Relationships with Job Attitudes, Turnover Intentions, Turnover, and Withdrawal Behavior: A Meta-analysis.” Journal of Applied Psychology 92 (2): 438–454. doi:10.1037/0021-9010.92.2.438.
   PubMed Web of Science ®Google Scholar
• Podsakoff, P. M., S. B. MacKenzie, J. Lee, and N. P. Podsakoff. 2003. “Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies.” Journal of Applied Psychology 88 (5): 879–903. doi:10.1037/0021-9010.88.5.879.
   PubMed Web of Science ®Google Scholar
• Preacher, K. J., and A. F. Hayes. 2004. “SPSS and SAS Procedures for Estimating Indirect Effects in Simple Mediation Models.” Behavior Research Methods Instruments & Computers: A Journal of the Psychonomic Society Inc 36 (4): 717–731. doi:10.3758/BF03206553.
   PubMedGoogle Scholar
• Preacher, K. J., D. D. Rucker, and A. F. Hayes. 2007. “Addressing Moderated Mediation Hypotheses: Theory, Methods, and Prescriptions.” Multivariate Behavioral Research 42 (1): 185–227. doi:10.1080/00273170701341316.
   PubMed Web of Science ®Google Scholar
• Quratulain, S., and A. K. Khan. 2015. “How Does Employees’ Public Service Motivation Get Affected? A Conditional Process Analysis of the Effects of Person–Job Fit and Work Pressure.” Public Personnel Management 44 (2): 266–289. doi:10.1177/0091026014568461.
   Web of Science ®Google Scholar
• Riketta, M. 2005. “Organizational Identification: A Meta-analysis.” Journal of Vocational Behavior 66 (2): 358–384. doi:10.1016/j.jvb.2004.05.005.
   Web of Science ®Google Scholar
• Ripoll, G., and J. Breaugh. 2019. “Are Their Wits’ End? Economic Stress and Quit Intentions in the Public Health Sector: Does Person-organization Fit Matter.” Public Management Review. doi:10.1080/14719037.2018.1561929.
   Google Scholar
• Rodell, J. B., and T. A. Judge. 2009. “Can “Good” Stressors Spark “Bad” Behaviors? the Mediating Role of Emotions in Links of Challenge and Hindrance Stressors with Citizenship and Counterproductive Behaviors.” Journal of Applied Psychology 94 (6): 1438–1451. doi:10.1037/a0016752.
   PubMed Web of Science ®Google Scholar
• Shim, D. C., H. H. Park, and T. H. Eom. 2017. “Street-level Bureaucrats’ Turnover Intention: Does Public Service Motivation Matter?” International Review of Administrative Sciences 83 (8): 563–582. doi:10.1177/0020852315582137.
   Google Scholar
• Smidts, A., A. T. H. Pruyn, and C. B. Van Riel. 2001. “The Impact of Employee Communication and Perceived External Prestige on Organizational Identification.” Academy of Management Journal 44 (5): 1051–1062.
   Web of Science ®Google Scholar
• Steel, R. P., R. W. Griffeth, and P. W. Hom. 2002. “Practical Retention Policy for the Practical Manager.” Academy of Management Perspectives 16 (2): 149–162. doi:10.5465/ame.2002.7173588.
   Google Scholar
• Sun, R., and W. Wang. 2017. “Transformational Leadership, Employee Turnover Intention and Unethical Judgement of Public Servants.” Public Management Review 19 (8): 1124–1141. doi:10.1080/14719037.2016.1257063.
   Web of Science ®Google Scholar
• Teo, S. T. T., D. Pick, M. Xerri, and C. Newton. 2016. “Person-organization Fit and Public Service Motivation in the Context of Change.” Public Management Review 18 (5): 740–762. doi:10.1080/14719037.2015.1045016.
   Web of Science ®Google Scholar
• Trevor, C. O. 2001. “Interactions among Actual Ease-Of-movement Determinants and Job Satisfaction in the Prediction of Voluntary Turnover.” Academy of Management Journal 44 (4): 621–638.
   Web of Science ®Google Scholar
• Tummers, L. G., V. Bekkers, E. Vink, and M. Musheno. 2015. “Coping during Public Service Delivery: A Conceptualization and Systematic Review of the Literature.” Journal of Public Administration Research and Theory 25 (4): 1099–1126. doi:10.1093/jopart/muu056.
   Web of Science ®Google Scholar
• Van den Broeck, A., N. De Cuyper, H. De Witte, and M. Vansteenkiste. 2010. “Not All Job Demands are Equal: Differentiating Job Hindrances and Job Challenges in the Job Demands–Resources Model.” European Journal of Work and Organizational Psychology 19 (6): 735–759. doi:10.1080/13594320903223839.
   Web of Science ®Google Scholar
• van der Voet, J., and B. Steijn. 2019. “Relational Job Characteristics and Prosocial Motivation: A Longitudinal Study of Youth Care Professionals.” Review of Public Personnel Administration. doi:10.1177/0734371X19862852.
   Web of Science ®Google Scholar
• van Loon, N., W. Vandenabeele, and P. Leisink. 2015. “On the Bright and Dark Side of Public Service Motivation: The Relationship between PSM and Employee Wellbeing.” Public Money and Management 35 (5): 349–356. doi:10.1080/09540962.2015.1061171.
   Web of Science ®Google Scholar
• Vigoda-Gadot, E., and G. Meisler. 2010. “Emotions in Management and the Management of Emotions: The Impact of Emotional Intelligence and Organizational Politics on Public Sector Employees.” Public Administration Review 70 (1): 72–86. doi:10.1111/puar.2010.70.issue-1.
   Web of Science ®Google Scholar
• Webster, J. R., T. A. Beehr, and K. Love. 2011. “Extending the Challenge-hindrance Model of Occupational Stress: The Role of Appraisal.” Journal of Vocational Behavior 79 (2): 505–516. doi:10.1016/j.jvb.2011.02.001.
   Web of Science ®Google Scholar
• Weng, Q., J. C. McElroy, P. C. Morrow, and R. Liu. 2010. “The Relationship between Career Growth and Organizational Commitment.” Journal of Vocational Behavior 77 (3): 391–400. doi:10.1016/j.jvb.2010.05.003.
   Web of Science ®Google Scholar
• Wright, B. E., R. K. Christensen, and S. K. Pandey. 2013. “Measuring Public Service Motivation: Exploring the Equivalence of Existing Global Measures.” International Public Management Journal 16 (2): 197–223. doi:10.1080/10967494.2013.817242.
   Web of Science ®Google Scholar
• Wright, B. E., and S. K. Pandey. 2011. “Public Organizations and Mission Valence: When Does Mission Matter.” Administration & Society 43 (1): 22–44. doi:10.1177/0095399710386303.
   Web of Science ®Google Scholar
• Yao, A. Y., M. Jamal, and E. Demerouti. 2015. “Relationship of Challenge and Hindrance Stressors with Burnout and Its Three Dimensions.” Journal of Personnel Psychology 14 (4): 203–212. doi:10.1027/1866-5888/a000141.
   Web of Science ®Google Scholar
• Zalesny, M. D., and J. K. Ford. 1990. “Extending the Social Information Processing Perspective: New Links to Attitudes, Behaviours, and Perceptions.” Organizational Behavior & Human Decision Processes 47 (2): 205–246. doi:10.1016/0749-5978(90)90037-A.
   Web of Science ®Google Scholar
• Zhang, W., and H. Chen. 2015. “The Structure and Measurement of the Work Values of Chinese Civil Servants: The Case of Hangzhou City Government.” Public Personnel Management 44 (4): 559–576. doi:10.1177/0091026015607107.
   Web of Science ®Google Scholar
• Zhang, Y., J. A. Lepine, B. R. Buckman, and F. Wei. 2014. “It’s Not Fair … or Is It? the Role of Justice and Leadership in Explaining Work Stressor–Job Performance Relationships.” Academy of Management Journal 57 (3): 675–697. doi:10.5465/amj.2011.1110.
   Web of Science ®Google Scholar