References
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- Agency for Healthcare Research and Quality. Section 5: determining where to focus efforts to improve patient experience (page 2 of 2) Rockville (MD): Agency for Healthcare Research and Quality; 2020 [Available from: https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/section5part2.html] ** This reference provides practical information on how to identify areas to improve in the CAHPS data, strategies and examples.
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