References
- Spence J. The purpose and practice of medicine. London: Oxford University Press; 1960. p. 273–274.
- Bliss M. William Osler: a life in medicine. Oxford: Oxford University Press; 1999.
- Silverman J, Kurtz S, Draper J. Skills for communicating with patients. 3rd ed. London: Radcliffe; 2013.
- Department of Health. The power of information: putting all of us in control of the health and care information we need. London: Department of Health; 2012. p. 86.
- General Medical Council. Good medical practice. London: General Medical Council; 2013 [cited 2016 Apr 27]. Available from http://www.gmc-uk.org/guidance/good_medical_practice.asp
- General Medical Council, Nursing and Midwifery Council. Openness and honesty when things go wrong: the professional duty of candour. London: NMC GMC; 2015 [cited 2016 Apr 27]. Available from http://www.gmc-uk.org/DoC_guidance_englsih.pdf_61618688.pdf
- Royal College of General Practitioners. The RCGP curriculum: core curriculum statement. London: RCGP; 2016 [cited 2016 Apr 27]. Available from http://www.rcgp.org.uk/training-exams/~/media/Files/GP-training-and-exams/Curriculum-2012/RCGP-Curriculum
- Zolnierek K, DiMatteo R. Physician communication and patient adherence to treatment: a meta-analysis. Med. Care. 2009;47:826–834.10.1097/MLR.0b013e31819a5acc
- Smith S, Hanson J, Tewksbury L, et al. Teaching patient communication skills to medical students. A review of randomized controlled trials. Eval. Health Prof. 2007;30:3–21. doi:10.1177/0163278706297333.
- Cabana M, Slish K, Evans D, et al. Impact of physician asthma care education on patient outcomes. Health Educ. Behav. 2014;41:509–517. doi:10.1177/1090198114547510.
- Padgett D, Mumford E, Hynes M, et al. Meta-analysis of the effects of educational and psycho-social interventions on the management of diabetes mellitus. J. Clin. Epidemiol. 1988;41:1007–1030.10.1016/0895-4356(88)90040-6
- Mumford E, Schlesinger H, Glass G. The effects of psychological intervention on recovery from surgery and heart attacks: an analysis of the literature. Am. J. Public Health. 1982;72:141–151.10.2105/AJPH.72.2.141
- Francis R. The Mid Staffordshire NHS Foundation Trust Public Inquiry. An independent report into the care provided by Mid Staffordshire NHS Foundation Trust between January 2005 and March 2009 [www document]. 2013 [cited 2016 Apr 19]. Available from http://www.midstaffspublicinquiry.com/
- Wensing M, Jung H, Mainz J, et al. A systematic review of the literature on patient priorities for general practice care. Part 1: description of the research domain. Soc. Sci. Med. 1988;47:1573–1588.
- Hall J, Roter D, Katz N. Meta-analysis of correlates of provider behavior in medical encounters. Med. Care. 1988;26:657–675.10.1097/00005650-198807000-00002
- Tamblyn R, Abrahamowicz M, Dauphinee D, et al. Physician scores on a national clinical skills examination as predictors of complaints to medical regulatory authorities. JAMA. 2007;298:993–1001. doi:10.1001/jama.298.9.993.
- von Fragstein M, Silverman J, Cushing A, et al. UK consensus statement on the content of communication curricula in undergraduate medical education. Med. Educ. 2008;42:1100–1107. doi:10.1111/j.1365-2923.2008.03137.x.
- Rogers C. Client centered therapy. Boston, MA: Houghton Mifflin; 1951.
- Rhoades D, McFarland K, Finch W, et al. Speaking and interruptions during primary care office visits. Family Med. 2001;33:528–532.
- Marvel M, Epstein R, Flowers K, et al. Soliciting the patient’s agenda: have we improved? JAMA. 1999;281:283–287. doi:10.1001/jama.281.3.283.
- Langewitz W, Denz M, Keller A, et al. Spontaneous talking time at start of consultation in outpatient clinic: cohort study. BMJ. 2002;325:682–683.10.1136/bmj.325.7366.682
- Byrne P, Long B. Doctors talking to patients. London: HMSO; 1976.
- Maguire P, Pitceathly C. Key communication skills and how to acquire them. BMJ. 2002;325:697–700. doi:10.1136/bmj.325.7366.697.
- Cocksedge S, May C. The listening loop: a model of choice about cues within primary care consultations. Med. Educ. 2005;39:999–1005.10.1111/med.2005.39.issue-10
- Miller G. The assessment of clinical skills/competence/performance. Acad. Med. 1990;65:S63–S67.10.1097/00001888-199009000-00045
- Kipling R. The just so stories. Ware: Wordsworth Classics; 1993.
- Neighbour R. The inner consultation. Lancaster: MTP Press; 1987.
- Butow P, Brown R, Cogar S, et al. Oncologists’ reactions to cancer patients’ verbal cues. Psycho-Oncology. 2002;11:47–58.10.1002/(ISSN)1099-1611
- Baile W, Buckman R, Lenzi R, et al. SPIKES – A six-step protocol for delivering bad news: its application to the patient with cancer. Oncologist. 2000;5:302–311.10.1634/theoncologist.5-4-302
- Gillam S. Telephone triage in-hours: does it work? Br. J. Gen. Pract. 2014;64:327–328. doi:10.3399/bjgp14X680377.
- Connolly M. Sage & Thyme foundation level training pack [version 5]. Manchester: University Hospital of South Manchester; 2015.
- Hansen A, Halvorsen P, Aaraas I, et al. Continuity of GP care is related to reduced specialist healthcare use: a cross-sectional survey. Br. J. Gen. Pract. 2013;63:482–489. doi:10.3399/bjgp13X669202.
- Cocksedge S, Greenfield R, Nugent G, et al. Holding relationships in primary care consultations: a qualitative exploration of doctors’ and patients’ perceptions. Br. J. Gen. Pract. 2011;61:484–491. doi:10.3399/bjgp11X588457.
- Berger J, Mohr J. A fortunate man: the story of a country doctor. Edinburgh: Canongate; 2015.
- Nagraj S, Barclay S. Bereavement care in primary care: a systematic literature review and narrative synthesis. Br. J. Gen. Pract. 2011;61:42–48. doi:10.3399/bjgp11X549009.
- Rogers M, Todd C. The ‘right kind’ of pain: talking about symptoms in outpatient oncology consultations. Palliat. Med. 2000;14:299–307.10.1191/026921600669288537
- Cocksedge S. Listening as work in primary care. Oxford: Radcliffe; 2005.
- Balint M. The doctor, his patient and the illness. London: Pitman; 1964.
- Bower P, Gask L, May C, et al. Domains of consultation research in primary care. Patient Educ. Couns. 2001;45:3–11.10.1016/S0738-3991(01)00117-3
- Mesmer-Magnus J, DeChurch L. Information sharing and team performance: a meta-analysis. J Appl Psychol. 2009;94:535–546.10.1037/a0013773
- Berkhof M, van Rijssen H, Schellart A, et al. Effective training strategies for teaching communication skills to physicians: an overview of systematic reviews. Patient Educ. Couns. 2011;84:152–162. doi:10.1016/j.pec.2010.06.010.
Further reading
- These should be in every practice library and read by every trainer along with their registrar:
- Silverman J, Kurtz S, Draper J. Skills for communicating with patients. 3rd ed. London: Radcliffe; 2013.
- Tate P, Tate E. The Doctor’s Communication Handbook. 7th ed. London: Radcliffe; 2014.