Philosophical thought and the origins of quality management: uncovering conceptual underpinnings of W.A. Shewhart’s ideas on quality

References

• Antony , J. 2000 . Ten key ingredients for making SPC successful in organisations . Measuring Business Excellence , 4 ( 4 ) : 7 – 11 .
   Google Scholar
• Antony , J. and Taner , T. 2003 . A conceptual framework for the effective implementation of statistical process control . Business Process Management Journal , 9 ( 4 ) : 478 – 489 .
   Google Scholar
• Beckford , J. 2002 . Quality , New York : Routledge .
   Google Scholar
• Blankenship , B. and Petersen , P.B. 1999 . W. Edwards Deming’s mentor and others who made an impact on his views during the 1920s and 1930s . Journal of Management History , 5 ( 8 ) : 454 – 467 .
   Google Scholar
• Chia , R. 1997a . Essai: Thirty years on: from organizational structures to the organization of thought . Organization Studies , 18 ( 4 ) : 685 – 707 .
   Web of Science ®Google Scholar
• Chia , R. 1997b . “ Process philosophy and management learning: cultivating ‘foresight’ in management education ” . In Management learning: integrating perspectives in theory and practice , Edited by: Burgoyne , J. and Reynolds , M. London : Sage .
   Google Scholar
• Dale , B.G. 2003 . Managing quality , Malden : Blackwell Publishing .
   Google Scholar
• Dickstein , M. 1998 . The revival of pragmatism: new essays on social thought, law and culture , Durham, NC : Duke University Press .
   Google Scholar
• Deming , W.E. 1986 . Out of the crisis , Cambridge, MA : MIT Press .
   Google Scholar
• Deming , W.E. 1991 . A tribute to Walter A. Shewhart on the occasion of the 100th anniversary of his birth . SPC INK Newsletter , : 1
   Google Scholar
• Eddington , A.S. 1928 . The nature of the physical world , London : Cambridge University Press .
   Google Scholar
• Finison , L.J. 1994 . QI and scientific management . Quality Progress , 27 ( 10 ) : 5
   Google Scholar
• Garvin , D.A. 1988 . “ Managing quality: the strategic and competitive edge ” . In Total Quality Management , Edited by: Besterfield , D.H. , Besterfield‐Michna , G.H. and Besterfield‐Scave , M. New York : Prentice Hall .
   Google Scholar
• Grant , T.M. , Shan , R. and Krishnan , R. 1994 . TQM’s challenge to management theory and practice . Sloan Management Review , : 25 – 35 .
   Google Scholar
• Greisler , D.S. 1999 . William Edwards Deming: the man . Journal of Management History , 5 ( 8 ) : 434 – 453 .
   Google Scholar
• Hounshell , D.A. 1984 . From the American system to mass production, 1800–1932 , Baltimore : John Hopkins University Press .
   Google Scholar
• James , W. 1907 . Pragmatism. A new name for some old ways of thinking , London: Longmans : Green & Co .
   Google Scholar
• Juran , J.M. and Gryna , F.M. 1993 . Quality planning and analysis, , 3rd edn. , New York : McGraw‐Hill .
   Google Scholar
• Kelemen , M. 2003 . Managing quality: managerial and critical perspectives , London : Sage .
   Google Scholar
• Kirk , G.S. , Raven , J.E. and Schofield , M. 1999 . Filozofia przedsokratejska , Poznan : Wydawnictwo Naukowe PWN .
   Google Scholar
• Lewis , C.I. 1929/1956 . Mind and the world order: outline of a theory of knowledge , New York : Dover .
   Google Scholar
• Lewis , C.I. 1946 . An analysis of knowledge and valuation , La Salle : Open Court .
   Google Scholar
• MacCarthy , B.L. and Wasusri , T. 2002 . A review of non‐standard applications of statistical process control (SPC) charts . International Journal of Quality and Reliability Management , 19 ( 3 ) : 295 – 320 .
   Google Scholar
• Mansley Robinson , J. 1968 . An introduction to early Greek philosophy , Boston : Houghton Mifflin .
   Google Scholar
• Mauléon , C. and Bergman , B. 2002 . “ On the theory of knowledge in the quality movement – C.I. Lewis’ contribution to quality pioneers ” . In Proceedings of the 8th Annual Research Seminar , 156 – 164 . New York : Fordham University .
   Google Scholar
• Montgomery , D.C. and Woodall , W.H. 1997 . A discussion on statistically based process monitoring and control . Journal of Quality Technology , 29 : 121 – 162 .
   Web of Science ®Google Scholar
• Murphy , J.P. 1990 . Pragmatism from Peirce to Davidson , Boulder, CO : Worldview Press .
   Google Scholar
• Neave , H. 1997 . There’s nothing normal about SPC! . Training for Quality , 5 ( 3 ) : 106 – 111 .
   Google Scholar
• Oakland , J.S. 2004 . Oakland on quality management , Oxford : Buttherworth‐Heinemann .
   Google Scholar
• Radford , G.S. 1917 . The control of quality . Engineering Magazine , 54 : 100 – 107 .
   Google Scholar
• Radford , G.S. 1922 . The control of quality in manufacturing , New York : Ronald Press Co .
   Google Scholar
• Rescher , N. 1996 . Process metaphysics. An introduction to process philosophy , New York : State University of New York Press .
   Google Scholar
• Rescher , N. 2000 . Process philosophy. A survey of basic issues , Pittsburgh : University of Pittsburgh Press .
   Google Scholar
• Roes , K.C.B. and Dorr , D. 1997 . Implementing statistical process control in service processes . International Journal of Quality Science , 2 ( 3 ) : 149 – 166 .
   Google Scholar
• Shewhart , W.A. 1931/1980 . Economic control of quality of manufactured product , Milwaukee : ASQC .
   Google Scholar
• Shewhart , W.A. 1939/1986 . Statistical method from the viewpoint of quality control , Edited by: Deming , W.E. New York : Dover .
   Google Scholar
• Styhre , A. 2003 . Knowledge as a virtual asset: Bergson’s notion of virtuality and organizational knowledge . Culture and Organization , 9 ( 1 ) : 15 – 26 .
   Google Scholar
• Sulek , M. , Lind , M. and Marucheck , A. 1995 . Assessing the outcomes of quality improvement interventions. The role of X chart methodology . International Journal of Quality and Reliability Management , 12 ( 9 ) : 170 – 182 .
   Google Scholar
• Wheeler , D.J. 1995 . Advanced topics in statistical process control , Knoxville : SPC Press .
   Google Scholar
• White , M. 1943 . The origin of Dewey’s instrumentalism , New York : Columbia University Press .
   Google Scholar
• Whitehead , A.N. 1929/1960 . Process and reality , New York : The MacMillan Company .
   Google Scholar
• Wilcox , M. 2004 . Prediction and pragmatism in Shewhart’s theory of statistical control . Management Decision , 42 ( 1–2 ) : 152 – 165 .
   Google Scholar
• Wood , M. 1994 . Statistical methods for monitoring service processes . International Journal of Service Industry Management , 5 ( 4 ) : 53 – 68 .
   Google Scholar