An empirical test of Deming’s chain reaction model

References

• Ahire , S. L. , Landeros , R. and Golhar , D. Y. 1995 . Total quality management: A literature review and an agenda for future research . Production and Operations Management , 4 ( 3 ) : 277 – 306 .
   Google Scholar
• Anderson , J. C. , Rungtusanatham , M. and Schroeder , R. G. 1994 . A theory of quality management underlying the Deming management method . Academy of Management Review , 19 ( 3 ) : 472 – 509 .
   Web of Science ®Google Scholar
• Baatz , E. 1998 . Are supplier quality awards really worth it? . Purchasing , 125 ( 8 ) : 58
   Google Scholar
• Barney , J. 1997 . Gaining and sustaining competitive advantage , Reading, MA : Addison-Wesley Publishing Company, Inc .
   Google Scholar
• Bates , K. and Flynn , E. 1995 . Innovation history and competitive advantage: A resource-based view and analysis of manufacturing technology innovations . Academy of Management Journal Best Papers Proceedings , : 235 – 239 .
   Google Scholar
• Benson , P. G. , Saraph , J. V. and Schroeder , R. G. 1991 . The effects of organizational context on quality management: An empirical investigation . Management Science , 37 ( 9 ) : 1107 – 1124 .
   Web of Science ®Google Scholar
• Bergh , D. 1995 . Problems with repeated measures analysis: Demonstration with a study of the diversification and performance relationship . Academy of Management Journal , 38 ( 6 ) : 1692 – 1708 .
   Google Scholar
• Blackburn , J. 1990 . Time-based competition: The next battleground in American manufacturing , Homewood, IL : Irwin/Business One .
   Google Scholar
• Butterfield , R. 1991 . Deming’s 14 points applied to service . Training , 50 – 59 . March
   Google Scholar
• Chew , W. B. 1988 . No-nonsense guide to measuring productivity . Harvard Business Review , 110 – 118 . January–February
   Web of Science ®Google Scholar
• Curkovic , S. , Vickery , S. and Droge , C. 2000 . Quality-related action programs: Their impact on quality performance and firm performance . Decision Sciences , 31 ( 4 ) : 885 – 904 .
   Web of Science ®Google Scholar
• Das , A. , Handfield , R. B. , Calantone , R. J. and Ghosh , S. 2000 . A contingent view of quality management: The impact of international competition on quality . Decision Sciences , 31 ( 3 ) : 649 – 690 .
   Web of Science ®Google Scholar
• Deming , W. E. 1982 . Quality, productivity, and competitive position , Cambridge, MA : MIT Center for Advanced Engineering Study .
   Google Scholar
• Deming , W. E. 1986 . Out of crisis , Cambridge, MA : MIT Institute for Advanced Engineering Study .
   Google Scholar
• Douglas , T. J. and Judge , W. Q. Jr. 2001 . Total quality imanagement implementation and competitive advantage: The role of structural control and exploration . Academy of Management Journal , 44 ( 1 ) : 158 – 169 .
   Web of Science ®Google Scholar
• Dow , D. , Samson , D. and Ford , S. 1999 . Exploding the myth: Do all quality management practices contribute to superior quality performance? . Production and Operations Management , 8 ( 1 ) : 1 – 27 .
   Web of Science ®Google Scholar
• Duncan , J. and Van Matre , J. 1990 . The gospel according to Deming: Is it really new? . Business Horizons , 25 – 29 . July–August
   Google Scholar
• Elmuti , D. and Kathawala , Y. 1994 . A preliminary analysis of Deming’s quality improvement program: Some insights . Production and Inventory Management Journal , 35 ( 2 ) : 52 – 57 .
   Google Scholar
• Fisher , T. J. 1992 . The impact of quality management on productivity . International Journal of Quality and Reliability Management , 9 : 44 – 52 .
   Google Scholar
• Flynn , E. J. and Flynn , B. B. 1996 . Achieving simultaneous cost and differentiation competitive advantages through continuous improvement: World class manufacturing as a competitive strategy . Journal of Managerial Issues , 8 ( 3 ) : 360 – 379 .
   Google Scholar
• Flynn , B. B. , Schroeder , R. G. and Sakakibara , S. 1994 . A framework for quality management research and an associated measurement instrument . Journal of Operations Management , 11 : 339 – 366 .
   Google Scholar
• Flynn , B. B. , Schroeder , R. G. and Sakakibara , S. 1995 . The impact of quality management practices on performance and competitive advantage . Decision Sciences , 26 ( 5 ) : 659 – 691 .
   Web of Science ®Google Scholar
• Fornell , C. , Lorange , P. and Roos , J. 1990 . The cooperative venture formation process: A latent variable structural modeling approach . Management Science , 36 ( 10 ) : 1246 – 1255 .
   Web of Science ®Google Scholar
• Garvin , D. 1987 . Competing on the eight dimensions of quality . Harvard Business Review , 65 ( 6 ) : 101 – 109 .
   Web of Science ®Google Scholar
• Gehani , R. R. 1993 . Quality value-chain: A meta-synthesis of frontiers of quality movement . Academy of Management Executive , 7 ( 2 ) : 29 – 42 .
   Google Scholar
• Geldman , S. B. 1990 . Supplier recognition awards . Quality , 29 ( 10 ) : 36 – 38 .
   Google Scholar
• Hackman , J. R. and Wageman , R. 1995 . Total quality management: Empirical, conceptual, and practical issues . Administrative Science Quarterly , 40 : 309 – 342 .
   Web of Science ®Google Scholar
• Hair , J. F. , Anderson , R. E. , Tatham , R. L. and Black , W. C. 1995 . Multivariate data analysis , 4 , Englewood Cliffs, NJ : Prentice-Hall, Inc .
   Google Scholar
• Hendricks , K. B. and Singhal , V. R. 1997 . Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards . Management Science , 43 ( 9 ) : 1258 – 1274 .
   Web of Science ®Google Scholar
• Hoskisson , R. E. , Johnson , R. A. and Moesel , D. D. 1994 . Corporate divestiture intensity in restructuring firms: Effects of governance, strategy, and performance . Academy of Management Journal , 37 ( 5 ) : 1207 – 1251 .
   Web of Science ®Google Scholar
• Johansson , J. K. and Yip , G. S. 1994 . Exploiting globalization potential: US and Japanese strategies . Strategic Management Journal , 15 : 579 – 601 .
   Web of Science ®Google Scholar
• Kano , N. 1993 . A perspective on quality activities in American firms . California Management Review , 35 ( 3 ) : 12 – 31 .
   Web of Science ®Google Scholar
• Kaynak , H. 2003 . The relationship between total quality management practices and their effects on firm performance . Journal of Operations Management , 21 ( 4 ) : 405 – 435 .
   Web of Science ®Google Scholar
• Kolesar , P. J. 1993 . “ Scientific quality management and management science ” . In Logistics of production and inventory: Handbook of OR and MS , Edited by: Graves , S. C. Vol. 4 , 671 – 710 . San Diego, CA : Elsevier, Inc .
   Google Scholar
• Lado , A. and Wilson , M. 1994 . Human resource systems and sustained competitive advantage: A competency-based perspective . Academy of Management Review , 19 ( 4 ) : 699 – 727 .
   Web of Science ®Google Scholar
• Law , K. S. , Wong , C. S. and Mobley , W. H. 1998 . Toward a taxonomy of multidimensional constructs . Academy of Management Review , 23 ( 4 ) : 741 – 755 .
   Web of Science ®Google Scholar
• Lee , D. Y. 1997 . The impact of poor performance on risk-taking attitudes: A longitudinal study with a PLS causal modeling approach . Decision Sciences , 28 ( 1 ) : 59 – 80 .
   Web of Science ®Google Scholar
• Macdonald , J. 1998 . The quality revolution – in retrospect . The TQM Magazine , 10 ( 5 ) : 321 – 333 .
   Google Scholar
• Markides , C. C. and Williamson , P. J. 1996 . Corporate diversification and organizational structure: A resource-based view . Academy of Management Journal , 39 ( 2 ) : 340 – 367 .
   Web of Science ®Google Scholar
• Miller , D. and Shamsie , J. 1996 . The resource-based view of the firm in two environments: The Hollywood film studios from 1936 to 1965 . Academy of Management Journal , 39 ( 3 ) : 519 – 543 .
   Web of Science ®Google Scholar
• Misterek , S. D.A. , Dooley , K. J. and Anderson , J. C. 1992 . Productivity as a performance measure . International Journal of Operations and Production Management , 12 ( 1 ) : 29 – 45 .
   Google Scholar
• Podsakoff , P. M. and Organ , D. W. 1986 . Self-reports in organizational research: Problems and prospects . Journal of Management , 12 ( 4 ) : 531 – 544 .
   Web of Science ®Google Scholar
• Porter , M. E. 1980 . Competitive strategy: Techniques for analyzing industries and competitors , New York : Free Press .
   Google Scholar
• Puderbach , L. and Brown , K. Financial Effects of ISO 9000 certification in American corporations . Proceeding of the Decision Science Institute . Las Vegas.
   Google Scholar
• Reed , R. , Lemak , D. J. and Montgomery , J. C. 1996 . Beyond process: TQM content and firm performance . Academy of Management Review , 21 : 173 – 202 .
   Web of Science ®Google Scholar
• Robbins , J. and Wiersema , M. F. 1995 . A resource-based approach to the multibusiness firm: Empirical analysis of portfolio interrelationships and corporate financial performance . Strategic Management Journal , 16 : 277 – 299 .
   Web of Science ®Google Scholar
• Rottenberger , K. and Kern , R. 1992 . The upside-down Deming Principle . Sales and Marketing Management , 38 – 39 . June
   Google Scholar
• Samson , D. and Terziovski , M. 1999 . The relationship between total quality management practices and operational performance . Journal of Operations Management , 17 : 393 – 409 .
   Google Scholar
• Seawright , K. W. and Young , S. T. 1996 . A quality definition continuum . Interfaces , 107 – 113 . May–June
   Google Scholar
• Shank , J. K. and Govindarajan , V. 1993 . Strategic cost management: The new tool for competitive advantage , New York : The Free Press .
   Google Scholar
• Simmons , B. L. and White , M. A. 1999 . The relationship between ISO 9000 and business performance: Does registration really matter? . Journal of Managerial Issues , 11 : 330 – 343 .
   Google Scholar
• Stimpert , J. L. and Duhaime , I. M. 1997 . Seeing the big picture: The influence of industry, diversification, and business strategy on performance . Academy of Management Journal , 40 ( 3 ) : 560 – 583 .
   Web of Science ®Google Scholar
• Tamimi , N. and Sebastianelli , R. 1996 . How firms define and measure quality . Production and Inventory Management Journal , 3 : 34 – 39 .
   Google Scholar
• Venkatraman , N. and Ramanujam , V. 1986 . Measurement of business performance in strategy research: A comparison of approaches . Strategic Management Journal , 11 : 801 – 814 .
   Google Scholar
• Wayhan , V. B. and Werner , S. 2000 . The financial impact of workforce reductions: A longitudinal perspective . Journal of Management , 26 ( 2 ) : 341 – 363 .
   Web of Science ®Google Scholar
• Wayhan , V. B. , Kirche , E. and Khumawala , B. 2002 . The financial performance implications of ISO 9000 certification . Total Quality Management , 13 ( 2 ) : 217 – 231 .
   Web of Science ®Google Scholar
• Werner , S. and Tosi , H. L. 1995 . Other people’s money: The effects of ownership on compensation strategy and managerial pay . Academy of Management Journal , 38 ( 6 ) : 1672 – 1691 .
   Google Scholar
• Wruck , K. H. and Jensen , M. C. 1994 . Science, specific knowledge, and total quality management . Journal of Accounting and Economics , 18 : 247 – 287 .
   Web of Science ®Google Scholar