Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions

References

• Aladwani , A. M. and Palvia , P. C. 2002 . Developing and validating an instrument for measuring user-perceived web quality . Information & Management , 39 ( 6 ) : 467 – 476 .
   Web of Science ®Google Scholar
• Álvarez , L. S. , Martín , A. M.D. and Casielles , R. V. 2007 . Relationship marketing and information and communication technologies: Analysis of retail travel agencies . Journal of Travel Research , 45 ( 4 ) : 453 – 463 .
   Google Scholar
• Bagozzi , R. P. and Yi , Y. 1988 . On the evaluation of structural equation models . Journal of the Academy of Marketing Science , 16 ( 1 ) : 74 – 94 .
   Google Scholar
• Bennett , M. M. and Lai , C. W.K. 2005 . The impact of the internet on travel agencies in Taiwan . Tourism and Hospitality Research , 6 ( 1 ) : 8 – 23 .
   Google Scholar
• Cao , M. , Zhang , Q. and Seydel , J. 2005 . B2C e-commerce web site quality: An empirical examination . Industrial Management & Data Systems , 105 ( 5 ) : 645 – 661 .
   Web of Science ®Google Scholar
• Chang , K. C. , Chen , M. C. and Hsu , C. L. 2010 . Applying loss aversion to assess the effect of customers’ asymmetric responses to service quality on post-dining behavioural intentions: An empirical survey in the restaurant sector . International Journal of Hospitality Management , 29 ( 4 ) : 620 – 631 .
   Web of Science ®Google Scholar
• Chen , L. D. and Tan , J. 2004 . Technology adaptation in e-commerce: Key determinants of virtual stores acceptance . European Management Journal , 22 ( 1 ) : 74 – 86 .
   Google Scholar
• Chen , Y. H. and Barnes , S. 2007 . Initial trust and online buyer behaviour . Industrial Management & Data Systems , 107 ( 1 ) : 21 – 36 .
   Web of Science ®Google Scholar
• Cheng , T. C.E. , Lam , D. Y.C. and Yeung , A. C.J. 2006 . Adoption of internet banking: An empirical study in Hong Kong . Decision Support Systems , 42 ( 3 ) : 1558 – 1572 .
   Web of Science ®Google Scholar
• Childers , T. L. , Carr , C. L. , Peck , J. and Carson , S. 2001 . Hedonic and utilitarian motivations for online retail shopping behaviour . Journal of Retailing , 77 ( 4 ) : 511 – 535 .
   Web of Science ®Google Scholar
• Chiu , H. C. , Hsien , Y. C. and Kao , C. Y. 2005 . Website quality and customer's behavioural intention: An exploratory study of the role of information asymmetry . Total Quality Management , 16 ( 2 ) : 185 – 197 .
   Google Scholar
• Davis , F. D. 1989 . Perceived usefulness, perceived ease of use, and user acceptance of information technology . MIS Quarterly , 13 ( 3 ) : 319 – 339 .
   Web of Science ®Google Scholar
• Davis , F. D. , Bagozzi , R. P. and Warshaw , P. R. 1989 . User acceptance of computer technology: A comparison of two theoretical models . Management Science , 35 ( 8 ) : 982 – 1003 .
   Web of Science ®Google Scholar
• Davis , F. D. , Bagozzi , R. P. and Warshaw , P. R. 1992 . Extrinsic and intrinsic motivation to use computers in the workplace . Journal of Applied Social Psychology , 22 ( 4 ) : 1111 – 1132 .
   Web of Science ®Google Scholar
• Delone , W. and McLean , E. 2003 . The Delone and McLean model of information systems success: A ten-year update . Journal of Management Information Systems , 19 ( 4 ) : 9 – 30 .
   Web of Science ®Google Scholar
• Fogel , S. , Lovallo , D. and Caringal , C. 2004 . Loss aversion for quality in consumer choice . Australian Journal of Management , 29 ( 1 ) : 45 – 64 .
   Google Scholar
• Fornell , C. and Larcker , D. F. 1981 . Evaluating structural equation models with unobservable variables and measurement error . Journal of Marketing Research , 18 ( 1 ) : 39 – 50 .
   Web of Science ®Google Scholar
• Gefen , D. , Karahanna , E. and Straub , D. W. 2003 . Trust and TAM in online shopping: An integrated model . MIS Quarterly , 27 ( 1 ) : 51 – 90 .
   Web of Science ®Google Scholar
• Ha , S. and Stoel , L. 2009 . Consumer e-shopping acceptance: Antecedents in a technology acceptance model . Journal of Business Research , 62 ( 5 ) : 565 – 571 .
   Web of Science ®Google Scholar
• Hair , J. F. , Anderson , R. E. , Taltam , R. L. and Black , W. C. 1998 . Multivariate data system with readings , 5 , Englewood Cliffs , NJ : Prentice-Hall .
   Google Scholar
• Hernández , B. , Jiménez , J. and Martín , M. J. 2009 . Key website factors in e-business strategy . International Journal of Information Management , 29 : 362 – 371 .
   Web of Science ®Google Scholar
• Hwang , Y. and Kim , D. J. 2007 . Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust . Decision Support Systems , 43 ( 3 ) : 746 – 760 .
   Web of Science ®Google Scholar
• Kim , H. J. , McCahon , C. and Miller , J. 2003 . Assessing service quality in Korean casual-dining restaurants using DINESERV . Journal of Foodservice Business Research , 6 ( 1 ) : 67 – 86 .
   Google Scholar
• Kim , S. and Stoel , L. 2004 . Dimensional hierarchy of retail website quality . Information & Management , 41 ( 5 ) : 619 – 633 .
   Web of Science ®Google Scholar
• Kline , R. B. 1998 . Principles and practice of structural equation modeling , New York , NY : Guilford Press .
   Google Scholar
• Kuo , R. Z. and Lee , G. G. 2009 . KMS adoption: The effects of information quality . Management Decision , 47 ( 10 ) : 1633 – 1651 .
   Web of Science ®Google Scholar
• Lee , M. K.O. , Cheung , C. M.K. and Chen , Z. 2005 . Acceptance of Internet-based learning medium: The role of extrinsic and intrinsic motivation . Information & Management , 42 ( 8 ) : 1095 – 1104 .
   Web of Science ®Google Scholar
• Lee , Y. and Kozar , K. A. 2006 . Investigating the effect of website quality on e-business success: An analytic hierarchy process (AHP) approach . Decision Support Systems , 42 : 1383 – 1401 .
   Web of Science ®Google Scholar
• Liang , C. J. and Chen , H. J. 2009 . A study of the impacts of website quality on customer relationship performance . Total Quality Management & Business Excellence , 20 ( 9 ) : 971 – 988 .
   Web of Science ®Google Scholar
• Lin , H. F. 2007 . The impact of website quality dimensions on customer satisfaction in the B2C e-commerce context . Total Quality Management , 18 ( 4 ) : 363 – 378 .
   Google Scholar
• Lin , J. C.C. and Lu , H. 2000 . Towards an understanding of the behavioural intention to use a web site . International Journal of Information Management , 20 : 197 – 208 .
   Web of Science ®Google Scholar
• Lin , J. H. , Lee , T. R. and Jen , W. 2008 . Assessing asymmetric response effect of behavioural intention to service quality in an integrated psychological decision-making process model of intercity bus passengers: A case of Taiwan . Transportation , 35 ( 1 ) : 129 – 144 .
   Web of Science ®Google Scholar
• Liu , C. and Arnett , K. P. 2000 . Exploring the factors associated with Web site success in the context of electronic commerce . Information & Management , 38 ( 1 ) : 23 – 33 .
   Web of Science ®Google Scholar
• Loiacono , E. , Watson , R. and Goodhue , D. 2002 . “ WebQualTM: A measure of website quality ” . In Marketing theory and applications: Vol. 13 Edited by: Evans , K.K. and Scheer , L.K. 432 – 438 . Winter Marketing Educators' Conference Proceedings, Austin, TX: American Marketing Association
   Google Scholar
• Long , M. and McMellon , C. 2004 . Exploring the determinants of retail service quality on the Internet . The Journal of Services Marketing , 18 ( 1 ) : 78 – 90 .
   Google Scholar
• Mamaghani , F. 2009 . Impact of e-commerce on travel and tourism: An historical analysis . International Journal of Management , 26 ( 3 ) : 365 – 375 .
   Google Scholar
• McCoy , S. , Everard , A. and Loiacono , E. T. 2009 . Online ads in familiar and unfamiliar sites: Effects on perceived website quality and intention to reuse . Information Systems Journal , 19 ( 4 ) : 437 – 458 .
   Web of Science ®Google Scholar
• Mittal , V. and Katrichis , J. M. 2000 . Distinctions between new and loyal customers . Marketing Research , 12 ( 1 ) : 26 – 32 .
   Google Scholar
• Molinari , L. K. , Abratt , R. and Dion , P. 2008 . Satisfaction, quality and value and effects on repurchase and positive word-of-mouth behavioral intentions in a B2B services context . Journal of Service Marketing , 22 ( 5 ) : 363 – 373 .
   Google Scholar
• Moon , J. W. and Kim , Y. G. 2001 . Extending the TAM for a World-Wide-Web context . Information & Management , 38 ( 4 ) : 271 – 230 .
   Web of Science ®Google Scholar
• Muthitacharoen , A. , Palvia , P. C. , Brooks , L. D. , Krishnan , B. C. , Otondo , R. F. and Retzlaff-Robert , D. 2006 . Reexamining technology acceptance in online task behaviours . Electronic Markets , 16 ( 1 ) : 5 – 15 .
   Google Scholar
• Njite , D. and Parsa , H. G. 2005 . Structural equation modelling of factors that influence consumer internet purchase intentions of services . Journal of Services Research , 5 ( 1 ) : 43 – 59 .
   Google Scholar
• Nunnally , J. C. 1978 . Psychometric theory , New York , NY : McGraw-Hill .
   Google Scholar
• Parasurman , A. , Zeithaml , V. A. and Berry , L.L. 1998 . SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality . Journal of Retailing , 64 ( 1 ) : 12 – 40 .
   Google Scholar
• Poddar , A. , Donthu , N. and Wei , Y. 2009 . Web site customer orientations, Web site quality, and purchase intentions: The role of Web site personality . Journal of Business Research , 62 ( 4 ) : 441 – 450 .
   Web of Science ®Google Scholar
• Porter , C. E. and Donthu , N. 2006 . Using the technology acceptance model to explain how attitudes determine Internet usage: The role of perceived access barriers and demographics . Journal of Business Research , 59 ( 9 ) : 999 – 1007 .
   Web of Science ®Google Scholar
• Shin , H. P. 2004 . An empirical study on predicting user acceptance of e-shopping on the Web . Information & Management , 41 ( 3 ) : 351 – 368 .
   Web of Science ®Google Scholar
• Sigala , M. 2009 . E-service and Web 2.0: Expanding quality models to include customer participation and inter-customer support . The Service Industries Journal , 29 ( 19 ) : 1341 – 1358 .
   Google Scholar
• Sinaiko , H. W. and Brislin , R. W. 1973 . Evaluating language translations: Experiments on three assessment methods . Journal of Applied Psychology , 57 ( 3 ) : 328 – 334 .
   Web of Science ®Google Scholar
• Stan , S. , Evans , K. R. , Wood , C. M. and Stinson , J. J. 2007 . Segment differences in the asymmetric effects of service quality on business customer relationships . Journal of Service Marketing , 21 ( 5 ) : 358 – 369 .
   Google Scholar
• Suzuki , Y. and Tyworth , J. E. 1998 . A theoretical framework for modeling sales–service relationships in the transportation industry . Transportation Research Part E , 34 ( 2 ) : 87 – 100 .
   Google Scholar
• Suzuki , Y. , Tyworth , J. E. and Novack , R. A. 2001 . Airline market share and customer service quality: A reference-dependent model . Transportation Research Part A , 35 ( 9 ) : 773 – 788 .
   Google Scholar
• Tversky , A. and Kahneman , D. 1991 . Loss aversion in riskless choice: A reference-dependent model . Quarterly Journal of Economics , 106 : 1039 – 1061 .
   Web of Science ®Google Scholar
• Yang , Z. and Jun , M. 2002 . Consumer perception of e-service quality: From internet purchaser and non-purchaser perspectives . Journal of Business Strategies , 25 ( 2 ) : 59 – 84 .
   Google Scholar
• Zeithaml , V. A. , Parasurman , A. and Malhotra , A. 2002 . Service quality delivery through web sites: A critical review of extant knowledge . Journal of the Academy of Marketing Science , 30 ( 4 ) : 362 – 375 .
   Web of Science ®Google Scholar