Global views on integrating Six Sigma and ISO 9001 certification

References

• Aboelmaged , M. G. 2010 . Six Sigma quality: A structured review and implications for future research . International Journal of Quality and Reliability Management , 27 ( 3 ) : 268 – 317 .
   Google Scholar
• Aboelmaged , M. G. 2011 . Reconstructing Six Sigma barriers in manufacturing and service organizations: The effects of organizational parameters . International Journal of Quality & Reliability Management , 28 ( 5 ) : 519 – 541 .
   Google Scholar
• Agarwal , R. and Bajaj , N. 2008 . Managing outsourcing process: Applying six sigma . Business Process Management Journal , 14 ( 6 ) : 829 – 837 .
   Google Scholar
• Antony , J. 2004a . Six Sigma in the UK service organisations: Results from a pilot survey . Managerial Auditing Journal , 19 ( 8 ) : 1006 – 1013 .
   Google Scholar
• Antony , J. 2004b . Some pros and cons of six sigma: An academic perspective . The TQM Magazine , 16 ( 4 ) : 303 – 306 .
   Google Scholar
• Antony , J. 2006 . Six sigma for service processes . Business Process Management Journal , 12 ( 2 ) : 234 – 248 .
   Google Scholar
• Antony , J. 2008 . What is the role of academic institutions for the future development of Six Sigma? . International Journal of Productivity and Performance Management , 57 ( 1 ) : 107 – 110 .
   Google Scholar
• Antony , J. 2009a . Assessing the status of six sigma implementation in the Indian industry: Results from an exploratory empirical study . Management Research News , 32 ( 5 ) : 413 – 423 .
   Google Scholar
• Antony , J. 2009b . Six Sigma vs TQM: Some perspectives from leading practitioners and academics . International Journal of Productivity and Performance Management , 58 ( 3 ) : 274 – 279 .
   Google Scholar
• Antony , J. , Antony , F. J. and Kumar , M. 2007 . Six sigma in service organisations: Benefits, challenges and difficulties, common myths, empirical observations and success factors . International Journal of Quality & Reliability Management , 24 ( 3 ) : 294 – 311 .
   Google Scholar
• Antony , J. and Banuelas , R. 2002 . Key ingredients for the effective implementation of Six Sigma program . Managing Business Excellence , 6 ( 4 ) : 20 – 27 .
   Google Scholar
• Antony , J. , Douglas , A. and Antony , F. J. 2007 . Determining the essential characteristics of Six Sigma: Black belts results from a pilot study in UK manufacturing companies . The TQM Magazine , 19 ( 3 ) : 274 – 281 .
   Google Scholar
• Antony , J. and Fergusson , C. 2004 . Six Sigma in the software industry: Results from a pilot study . Managerial Auditing Journal , 19 ( 8 ) : 1025 – 1032 .
   Google Scholar
• Antony , J. , Kumar , M. and Madu , C. N. 2005 . Six sigma in small- and medium-sized UK manufacturing enterprises: Some empirical observations . International Journal of Quality & Reliability Management , 22 ( 8 ) : 860 – 874 .
   Google Scholar
• Arul , K. and Kohli , H. 2004 . Six Sigma for software application of hypothesis tests to software data . Software Quality Journal , 12 ( 1 ) : 29 – 42 .
   Web of Science ®Google Scholar
• Arumugam , V. , Ooi , K. and Fong , T. 2008 . TQM practices and quality management performance: An investigation of their relationship using data from ISO 9001:2000 firms in Malaysia . The TQM Magazine , 20 ( 6 ) : 636 – 650 .
   Google Scholar
• Balague , N. 2009 . Auditing the libraries quality system . Library Management , 30 ( 4/5 ) : 286 – 294 .
   Google Scholar
• Balague , N. and Saarti , J. 2009 . Benchmarking quality systems in two European academic libraries . Library Management , 30 ( 4/5 ) : 227 – 239 .
   Google Scholar
• Banuelas , R. and Antony , J. 2003 . Going from six sigma to design for six sigma: An exploratory study using analytic hierarchy process . The TQM Magazine , 15 ( 5 ) : 334 – 344 .
   Google Scholar
• Banuelas , R. and Antony , J. 2004 . Six sigma or design for six sigma? . The TQM Magazine , 16 ( 4 ) : 250 – 263 .
   Google Scholar
• Banuelas , R. , Tennant , C. , Tuersley , I. and Tang , S. 2006 . Selection of six sigma projects in the UK . The TQM Magazine , 18 ( 5 ) : 514 – 527 .
   Google Scholar
• Baril , C. , Yacout , S. and Clément , B. 2011 . Design for Six Sigma through collaborative multiobjective optimization . Computers & Industrial Engineering , 60 ( 1 ) : 43 – 55 .
   Web of Science ®Google Scholar
• Barnes , C. and Walker , R. 2010 . Improving corporate communications: Lean Six Sigma science has broad reach . Journal of Business Strategy , 31 ( 1 ) : 22 – 36 .
   Google Scholar
• Bayo-Moriones , A. , Merino-Díaz-de-Cerio , J. , Escamilla-de-León , S. A. and Selvam , R. J. 2011 . The impact of ISO 9000 and EFQM on the use of flexible work practices . International Journal of Production Economics , 130 ( 1 ) : 33 – 42 .
   Web of Science ®Google Scholar
• Behara , R. S. , Fontenot , G. F. and Gresham , A. 1995 . Customer satisfaction measurement and analysis using six sigma . International Journal of Quality & Reliability Management , 12 ( 3 ) : 9 – 18 .
   Google Scholar
• Bendell , T. 2006 . A review and comparison of six sigma and the lean organisations . The TQM Magazine , 18 ( 3 ) : 255 – 262 .
   Google Scholar
• Besterfield , D. H. , Besterfield-Michna , C. , Besterfiled , G. H. and Besterfield-Sacrem , M. 2004 . Total quality management , New Delhi : Pearson Education Inc. . First Indian Reprint
   Google Scholar
• Bewoor, A.K., & Pawar, M.S. (2010). Mapping macro/micro level critical links for integrating Six Sigma DMAIC steps as a part of company's existing QMS: An Indian SME case study. International Journal of Six Sigma and Competitive Advantage, 6(1/2), 105–131.
   Google Scholar
• Black , K. and Revere , L. 2006 . Six Sigma arises from the ashes of TQM with a twist . International Journal of Health Care Quality Assurance , 19 ( 3 ) : 259 – 266 .
   Google Scholar
• Brad , S. 2008 . Vectors of innovation to support quality initiatives in the framework of ISO 9001:2000 . International Journal of Quality & Reliability Management , 25 ( 7 ) : 674 – 693 .
   Google Scholar
• Brown , A. , Eatock , J. , Dixon , D. , Meenan , B. J. and Anderson , J. 2008 . Quality and continuous improvement in medical device manufacturing . The TQM Magazine , 20 ( 6 ) : 541 – 555 .
   Google Scholar
• Brun , A. 2011 . Critical success factors of Six Sigma implementations in Italian companies . International Journal of Production Economics , 131 ( 1 ) : 158 – 164 .
   Web of Science ®Google Scholar
• Buch , K. K. and Tolentino , A. 2006 . Employee expectancies for six sigma success . Leadership & Organization Development Journal , 27 ( 1 ) : 28 – 37 .
   Google Scholar
• Burnett , L. , Rochester , C. , Mackay , M. , Proos , A. , Shaw , W. and Hegedus , G. 1997 . Implementation of ISO 9001 in a medical testing laboratory . Accreditation and Quality Assurance: Journal for Quality, Comparability and Reliability in Chemical Measurement , 2 ( 2 ) : 76 – 81 .
   Web of Science ®Google Scholar
• Buttle , F. 1997 . ISO 9000: Marketing motivations and benefits . International Journal of Quality & Reliability Management , 14 ( 9 ) : 936 – 947 .
   Google Scholar
• Büyüközkan , G. and Öztürkcan , D. 2010 . An integrated analytic approach for Six Sigma project selection . Expert Systems with Applications , 37 ( 8 ) : 5835 – 5847 .
   Web of Science ®Google Scholar
• Byrne , G. , Lubowe , D. and Blitz , A. 2007 . Using a lean Six Sigma approach to drive innovation . Strategy & Leadership , 35 ( 2 ) : 1 – 5 .
   Google Scholar
• Carnero , C. and Delgado , S. 2008 . Maintenance audit by means of value analysis technique and decision rules: A case study in a bank . Journal of Quality in Maintenance Engineering , 14 ( 4 ) : 329 – 342 .
   Google Scholar
• Chakrabarty , A. and Chuan , T. K. 2009 . An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore . Management Research News , 32 ( 7 ) : 614 – 632 .
   Google Scholar
• Chakrabarty , A. and Tan , K. C. 2007 . The current state of six sigma application in services . Managing Service Quality , 17 ( 2 ) : 194 – 208 .
   Google Scholar
• Chang , K. K. and Wang , F. K. 2008 . Applying Six Sigma methodology to collaborative forecasting . The International Journal of Advanced Manufacturing Technology , 39 ( 9–10 ) : 1033 – 1044 .
   Web of Science ®Google Scholar
• Chen , J. , Li , Y. and Shady , B. 2010 . From value stream mapping toward a lean/sigma continuous improvement process: An industrial case study . International Journal of Production Research , 48 ( 4 ) : 1069 – 1086 .
   Web of Science ®Google Scholar
• Chen , J. C. , Li , Y. and Cox , R. A. 2009 . Taguchi-based Six Sigma approach to optimize plasma cutting process: An industrial case study . The International Journal of Advanced Manufacturing Technology , 41 ( 7–8 ) : 760 – 769 .
   Web of Science ®Google Scholar
• Cheng , J. L. 2008 . Implementing Six Sigma via TQM improvement: An empirical study in Taiwan . The TQM Journal , 20 ( 3 ) : 182 – 195 .
   Google Scholar
• Chow , A. F. , Finney , T. G. and Woodford , K. C. 2010 . Training design and transfer: Contributions of Six Sigma . International Journal of Productivity and Performance Management , 59 ( 7 ) : 624 – 640 .
   Google Scholar
• Coronado , R. B. and Antony , J. 2002 . Critical success factors for the successful implementation of six sigma projects in organisations . The TQM Magazine , 14 ( 2 ) : 92 – 99 .
   Google Scholar
• Dahlgaard , J. J. and Dahlgaard-Park , S. M. 2006 . Lean production, six sigma quality, TQM and company culture . The TQM Magazine , 18 ( 3 ) : 263 – 281 .
   Google Scholar
• Delgado , C. , Ferreira , M. and Branco , M. C. 2010 . The implementation of lean Six Sigma in financial services organizations . Journal of Manufacturing Technology Management , 21 ( 4 ) : 512 – 523 .
   Google Scholar
• Dick , G. P.M. , Heras , I. and Casadesus , M. 2008 . Shedding light on causation between ISO 9001 and improved business performance . International Journal of Operations & Production Management , 28 ( 7 ) : 687 – 708 .
   Web of Science ®Google Scholar
• Douglas , A. , Middleton , S. , Antony , J. and Coleman , S. 2009 . Enhancing the Six Sigma problem-solving methodology using the systems thinking methodologies . International Journal of Six Sigma and Competitive Advantage , 5 ( 2 ) : 144 – 155 .
   Google Scholar
• Ehie , I. and Sheu , C. 2005 . Integrating six sigma and theory of constraints for continuous improvement: A case study . Journal of Manufacturing Technology Management , 16 ( 5 ) : 542 – 553 .
   Google Scholar
• Elliot , G. 2004 . The journey steps to six sigma … . Handbook of Business Strategy , 5 ( 1 ) : 201 – 205 .
   Google Scholar
• Eng , T. 2011 . Six Sigma: Insights from organizational innovativeness and market orientation . International Journal of Quality & Reliability Management , 28 ( 3 ) : 252 – 262 .
   Google Scholar
• Feng , M. , Terziovski , M. and Samson , D. 2008 . Relationship of ISO 9001:2000 quality system certification with operational and business performance . Journal of Manufacturing Technology Management , 19 ( 1 ) : 22 – 37 .
   Google Scholar
• Feng , Q. and Manuel , C. M. 2008 . Under the knife: A national survey of six sigma programs in US healthcare organizations . International Journal of Health Care Quality Assurance , 21 ( 6 ) : 535 – 554 .
   PubMedGoogle Scholar
• Firka , D. 2010 . Six Sigma: An evolutionary analysis through case studies . The TQM Journal , 22 ( 4 ) : 423 – 434 .
   Google Scholar
• Fotopoulos , C. V. and Psomas , E. L. 2009 . The use of quality management tools and techniques in ISO 9001:2000 certified companies: The Greek case . International Journal of Productivity and Performance Management , 58 ( 6 ) : 564 – 580 .
   Google Scholar
• Fotopoulos , C. V. , Psomas , E. L. and Vouzas , F. K. 2010 . ISO 9001:2000 implementation in the Greek food sector . The TQM Journal , 22 ( 2 ) : 129 – 142 .
   Google Scholar
• Freiesleben , J. 2006 . Insights from research: Communicating six sigmas benefits to top management . Measuring Business Excellence , 10 ( 2 ) : 19 – 27 .
   Google Scholar
• Garratt , O. 2007 . ISO 9001: 2000 and managing change in a South African law firm library . Performance Measurement and Metrics , 8 ( 3 ) : 189 – 196 .
   Google Scholar
• Goel , S. and Chen , V. 2008 . Integrating the global enterprise using Six Sigma: Business process reengineering at General Electric wind energy . International Journal of Production Economics , 113 ( 2 ) : 914 – 927 .
   Web of Science ®Google Scholar
• Gotzamani , K. D. , Tsiotras , G. D. , Nicolaou , M. , Nicolaides , A. and Hadjiadamou , V. 2007 . The contribution to excellence of ISO 9001: The case of certified organisations in Cyprus . The TQM Magazine , 19 ( 5 ) : 388 – 402 .
   Google Scholar
• Gutierrez , L. J.G. , Llorens-Montes , F. J. and Sanchez , O. F.B. 2009 . Six sigma: From a goal-theoretic perspective to shared-vision development . International Journal of Operations & Production Management , 29 ( 2 ) : 151 – 169 .
   Web of Science ®Google Scholar
• Haikonen , A. , Savolainen , T. and Jarvinen , P. 2004 . Exploring Six Sigma and CI capability development: Preliminary case study findings on management role . Journal of Manufacturing Technology Management , 15 ( 4 ) : 369 – 378 .
   Google Scholar
• Hamza , S. E.A. 2008 . Design process improvement through the DMAIC Six Sigma approach: A case study from the Middle East . International Journal of Six Sigma and Competitive Advantage , 4 ( 1 ) : 35 – 47 .
   Google Scholar
• Harjac , S. J. , Atrens , A. and Moss , C. J. 2008 . Six Sigma review of root causes of corrosion incidents in hot potassium carbonate acid gas removal plant . Engineering Failure Analysis , 15 ( 5 ) : 480 – 496 .
   Web of Science ®Google Scholar
• Heckl , D. , Moormann , J. and Rosemann , M. 2010 . Uptake and success factors of Six Sigma in the financial services industry . Business Process Management Journal , 16 ( 3 ) : 436 – 472 .
   Google Scholar
• Helbig , M. , Helbig , S. , Kahla-Witzsch , H. A. , Kroll , T. and May , A. 2010 . Certifying a university ENT clinic using the ISO 9001:2000 international standard . International Journal of Health Care Quality Assurance , 23 ( 3 ) : 268 – 276 .
   Google Scholar
• Henderson , K. M. and Evans , J. R. 2000 . Successful implementation of Six Sigma: Benchmarking General Electric Company . Benchmarking: An International Journal , 7 ( 4 ) : 260 – 281 .
   Google Scholar
• Hensley , R. L. and Dobie , K. 2005 . Assessing readiness for six sigma in a service setting . Managing Service Quality , 15 ( 1 ) : 82 – 101 .
   Google Scholar
• Heras , I. , Cilleruelo , E. and Iradi , J. 2008 . ISO 9001 and residential homes for the elderly: A Delphi study . Managing Service Quality , 18 ( 3 ) : 272 – 288 .
   Google Scholar
• Hernandez , H. 2010 . Quality audit as a driver for compliance to ISO 9001: 2008 standards . The TQM Journal , 22 ( 4 ) : 454 – 466 .
   Google Scholar
• Heuvel , J. V.D. , Does , R. J.M.M. and Verver , J. P.S. 2005 . Six Sigma in healthcare: Lessons learned from a hospital . International Journal of Six Sigma and Competitive Advantage , 1 ( 4 ) : 380 – 388 .
   Google Scholar
• Heuvel , J. V.D. , Koning , L. , Bogers , A. J.J.C. and Dijen , M. E.M.V. 2005 . An ISO 9001 quality management system in a hospital Bureaucracy or just benefits? . International Journal of Health Care Quality Assurance , 18 ( 5 ) : 361 – 369 .
   Google Scholar
• Hiyassat , M. A.S. 2000 . Applying the ISO standards to a construction company: A case study . International Journal of Project Management , 18 ( 4 ) : 275 – 280 .
   Google Scholar
• Holtz , R. and Campbell , B. 2003 . Six Sigma: Its implementation in Fords facility management and maintenance functions . Journal of Facilities Management , 2 ( 4 ) : 320 – 329 .
   Google Scholar
• Hong , G. Y. and Goh , T. N. 2003 . Six Sigma in software quality . The TQM Magazine , 15 ( 6 ) : 364 – 373 .
   Google Scholar
• Hsu , Y. , Pearn , W. L. and Wu , P. 2008 . Capability adjustment for gamma processes with mean shift consideration in implementing Six Sigma program . European Journal of Operational Research , 191 ( 2 ) : 517 – 529 .
   Web of Science ®Google Scholar
• Ingle , S. and Roe , W. 2001 . Six sigma black belt implementation . The TQM Magazine , 13 ( 4 ) : 273 – 280 .
   Google Scholar
• Jayawarna , D. and Pearson , A. W. 2001 . The role of ISO 9001 in managing the quality of R&D activities . The TQM Magazine , 13 ( 2 ) : 120 – 128 .
   Google Scholar
• Jenicke , L. O. , Kumar , A. and Holmes , M. C. 2008 . A framework for applying six sigma improvement methodology in an academic environment . The TQM Journal , 20 ( 5 ) : 453 – 462 .
   Google Scholar
• Johannsen , F. and Leist , S. 2009 . A Six Sigma approach for integrated solutions . Managing Service Quality , 19 ( 5 ) : 558 – 580 .
   Web of Science ®Google Scholar
• Johnston , A. B. , Maguire , L. P. and McGinnity , T. M. 2009 . Downstream performance prediction for a manufacturing system using neural networks and six-sigma improvement techniques . Robotics and Computer-Integrated Manufacturing , 25 ( 3 ) : 513 – 521 .
   Web of Science ®Google Scholar
• Jones , E. , Parast , M. M. and Adams , S. 2010 . A framework for effective Six Sigma implementation . Total Quality Management & Business Excellence , 21 ( 4 ) : 415 – 424 .
   Web of Science ®Google Scholar
• Karapetrovic , S. 2010 . What happened to the ISO 9000 lustre? An eight-year study . Total Quality Management , 21 ( 3 ) : 245 – 267 .
   Web of Science ®Google Scholar
• Kaushik , P. , Grewal , C. S. , Bilga , P. S. and Khanduja , D. 2008 . Utilising Six Sigma for energy conservation: A process industry case study . International Journal of Six Sigma and Competitive Advantage , 4 ( 1 ) : 18 – 34 .
   Google Scholar
• Kim , Y. , Kim , E. J. and Chung , M. G. 2010 . A Six Sigma-based method to renovate information services: Focusing on information acquisition process . Library Hi Tech , 28 ( 4 ) : 632 – 647 .
   Web of Science ®Google Scholar
• Klefsjoè , B. , Wiklund , H. and Edgeman , R. L. 2001 . Six Sigma seen as a methodology for total quality management . Measuring Business Excellence , 5 ( 1 ) : 31 – 35 .
   Google Scholar
• Knowles , G. , Johnson , M. and Warwood , S. 2009 . Medicated sweet variability: A six sigma application at a UK food manufacturer . The TQM Magazine , 16 ( 4 ) : 284 – 292 .
   Google Scholar
• Koc , T. 2007 . The impact of ISO 9000 quality management systems on manufacturing . Journal of Material Processing Technology , 186 ( 1 ) : 207 – 213 .
   Web of Science ®Google Scholar
• Koch , P. N. , Yang , R. J. and Gu , L. 2004 . Design for six sigma through robust optimization . Structural and Multidisciplinary Optimization , 26 ( 3–4 ) : 235 – 248 .
   Web of Science ®Google Scholar
• Koning , H. D. , Does , R. J.M.M. and Bisgaard , S. 2008 . Lean Six Sigma in financial services . International Journal of Six Sigma and Competitive Advantage , 4 ( 1 ) : 1 – 17 .
   Google Scholar
• Koning , H. D. and Mast , J. D. 2006 . A rational reconstruction of Six-Sigmas breakthrough cookbook . International Journal of Quality & Reliability Management , 23 ( 7 ) : 766 – 787 .
   Google Scholar
• Kostagiolas , P. A. and Kitsiou , M. B. 2008 . Issues and perceptions for ISO 9000 implementation in Greek academic libraries . Library Management , 29 ( 6/7 ) : 583 – 599 .
   Google Scholar
• Kuei , C. and Madu , C. N. 2003 . Customer-centric six sigma quality and reliability management . International Journal of Quality & Reliability Management , 20 ( 8 ) : 954 – 964 .
   Google Scholar
• Kumar , M. , Antony , J. and Cho , B. R. 2009 . Project selection and its impact on the successful deployment of Six Sigma . Business Process Management Journal , 15 ( 5 ) : 669 – 686 .
   Google Scholar
• Kumar , M. , Antony , J. and Douglas , A. 2009 . Does size matter for Six Sigma implementation? Findings from the survey in UK SMEs . The TQM Journal , 21 ( 6 ) : 623 – 635 .
   Google Scholar
• Kumar , M. , Antony , J. , Madu , C. N. , Montgomery , D. C. and Park , S. H. 2008 . Common myths of Six Sigma demystified . International Journal of Quality & Reliability Management , 25 ( 8 ) : 878 – 895 .
   Google Scholar
• Kumar , S. and Sosnoski , M. 2009 . Using DMAIC Six Sigma to systematically improve shopfloor production quality and costs . International Journal of Productivity and Performance Management , 58 ( 3 ) : 254 – 273 .
   Google Scholar
• Kumar , S. , Strandlund , E. and Thomas , D. 2008 . Improved service system design using Six Sigma DMAIC for a major US consumer electronics and appliance retailer . International Journal of Retail & Distribution Management , 36 ( 12 ) : 970 – 994 .
   Google Scholar
• Kumar , S. , Wolfe , A. D. and Wolfe , K. A. 2008 . Using Six Sigma DMAIC to improve credit initiation process in a financial services operation . International Journal of Productivity and Performance Management , 57 ( 8 ) : 659 – 676 .
   Google Scholar
• Kumar , U. D. , Nowicki , D. , Ramirez-Marquez , J. E. and Verma , D. 2008 . On the optimal selection of process alternatives in a Six Sigma implementation . International Journal of Production Economics , 111 ( 2 ) : 456 – 467 .
   Web of Science ®Google Scholar
• Kumi , S. and Morrow , J. 2006 . Improving self service the six sigma way at Newcastle University Library . Program: Electronic Library and Information Systems , 40 ( 2 ) : 123 – 136 .
   Web of Science ®Google Scholar
• Lau , A. W.T. and Tang , S. L. 2009 . A survey on the advancement of QA quality assurance to TQM total quality management for construction contractors in Hong Kong . International Journal of Quality & Reliability Management , 26 ( 5 ) : 410 – 425 .
   Google Scholar
• Laureani , A. and Antony , J. 2010 . Reducing employees’ turnover in transactional services: A Lean Six Sigma case study . International Journal of Productivity and Performance Management , 59 ( 7 ) : 688 – 700 .
   Google Scholar
• Laureani , A. , Antony , J. and Douglas , A. 2010 . Lean six sigma in a call centre: A case study . International Journal of Productivity and Performance Management , 59 ( 8 ) : 757 – 768 .
   Google Scholar
• Lee , P. K.C. , To , W. M. and Yu , B. T.W. 2009 . The implementation and performance outcomes of ISO 9000 in service organizations: An empirical taxonomy . International Journal of Quality & Reliability Management , 26 ( 7 ) : 646 – 662 .
   Google Scholar
• Lee , T. Y. , Wong , W. K. and Yeung , K. W. 2011 . Developing a readiness self-assessment model (RSM) for Six Sigma for China enterprises . International Journal of Quality & Reliability Management , 28 ( 2 ) : 169 – 194 .
   Google Scholar
• Lee-Mortimer , A. 2006a . Six Sigma: A vital improvement approach when applied to the right problems, in the right environment . Assembly Automation , 26 ( 1 ) : 10 – 17 .
   Web of Science ®Google Scholar
• Lee-Mortimer , A. 2006b . Six sigma: Effective handling of deep rooted quality problems . Assembly Automation , 26 ( 3 ) : 200 – 204 .
   Web of Science ®Google Scholar
• Lee-Mortimer , A. 2007 . Leading UK manufacturer probes the potential of six sigma . Assembly Automation , 27 ( 4 ) : 302 – 308 .
   Web of Science ®Google Scholar
• Leonard , D. 2010 . Quality management practices in the US homebuilding industry . The TQM Journal , 22 ( 1 ) : 101 – 110 .
   Google Scholar
• Lewis , W. G. , Pun , K. F. and Lalla , T. R.M. 2006 . Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium-sized enterprises . International Journal of Quality & Reliability Management , 23 ( 8 ) : 964 – 985 .
   Google Scholar
• Li , Y. Q. , Cui , Z. S. , Ruan , X. Y. and Zhang , D. J. 2006 . CAE-Based six sigma robust optimization for deep-drawing process of sheet metal . The International Journal of Advanced Manufacturing Technology , 30 ( 7–8 ) : 631 – 637 .
   Web of Science ®Google Scholar
• Little , B. 2003 . “Six sigma” techniques improve the quality of e-learning . Industrial and Commercial Training , 35 ( 3 ) : 104 – 108 .
   Google Scholar
• Llach , J. , Marimon , F. and Bernardo , M. 2011 . ISO 9001 diffusion analysis according to activity sectors . Industrial Management & Data Systems , 111 ( 2 ) : 298 – 316 .
   Web of Science ®Google Scholar
• Llorens-Montes , F. J. and Ruiz-Moreno , A. 2005 . Self-implementation of ISO 9001 versus external support: An examination in laboratories involved in chemical measurement . Accreditation and Quality Assurance: Journal for Quality, Comparability and Reliability in Chemical Measurement , 10 ( 6 ) : 304 – 307 .
   Web of Science ®Google Scholar
• Lo , W. C. , Tsai , K. M. and Hsieh , C. Y. 2009 . Six Sigma approach to improve surface precision of optical lenses in the injection-molding process . The International Journal of Advanced Manufacturing Technology , 41 ( 9–10 ) : 885 – 896 .
   Web of Science ®Google Scholar
• Lupan , R. , Bacivarof , I. C. , Kobi , A. and Robledo , C. 2005 . A relationship between Six Sigma and ISO 9000:2000 . Quality Engineering , 17 ( 4 ) : 719 – 725 .
   Google Scholar
• Magd , H. A.E. 2008 . ISO 9001:2000 in the Egyptian manufacturing sector: Perceptions and perspectives . International Journal of Quality & Reliability Management , 25 ( 2 ) : 173 – 200 .
   Google Scholar
• Mahanti , R. and Antony , J. 2005 . Confluence of six sigma, simulation and software development . Managerial Auditing Journal , 20 ( 7 ) : 739 – 762 .
   Google Scholar
• Mahanti , R. and Antony , J. 2009 . Six Sigma in the Indian software industry: Some observations and results from a pilot survey . The TQM Journal , 21 ( 6 ) : 549 – 564 .
   Google Scholar
• Mahesh , M. , Wong , Y. S. , Fuh , J. Y.H. and Loh , H. T. 2006 . A Six-sigma approach for benchmarking of RP&M processes . The International Journal of Advanced Manufacturing Technology , 31 ( 3–4 ) : 374 – 387 .
   Web of Science ®Google Scholar
• Maleyeff , J. and Kaminsky , F. C. 2002 . Six sigma and introductory statistics education . Education + Training , 44 ( 2 ) : 82 – 89 .
   Google Scholar
• Man , J. 2002 . Six sigma and lifelong learning . Work Study , 51 ( 4 ) : 197 – 201 .
   Google Scholar
• Martinez-Costa , M. , Choi , T. Y. , Martinez , J. A. and Martinez-Lorente , A. R. 2009 . ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited . Journal of Operations Management , 27 ( 6 ) : 495 – 511 .
   Web of Science ®Google Scholar
• McAdam , R. , Davies , J. , Keogh , B. and Finnegan , A. 2009 . Customer-orientated Six Sigma in call centre performance measurement . International Journal of Quality & Reliability Management , 26 ( 6 ) : 516 – 545 .
   Google Scholar
• McAdam , R. and Lafferty , B. 2004 . A multilevel case study critique of six sigma: Statistical control or strategic change? . International Journal of Operations & Production Management , 24 ( 5 ) : 530 – 549 .
   Web of Science ®Google Scholar
• McCarty , T. D. and Fisher , S. A. 2007 . Six sigma: It is not what you think . Journal of Corporate Real Estate , 9 ( 3 ) : 187 – 196 .
   Google Scholar
• McGuire , S. J. and Dilts , D. M. 2008 . The financial impact of standard stringency: An event study of successive generations of the ISO 9000 standard . International Journal of Production Economics , 113 ( 1 ) : 3 – 22 .
   Web of Science ®Google Scholar
• Mehrjerdi , Y. Z. 2011 . Six-Sigma: Methodology, tools and its future . Assembly Automation , 31 ( 1 ) : 79 – 88 .
   Web of Science ®Google Scholar
• Merode , F. , Molema , H. and Goldschmidt , H. 2004 . GUM and six sigma approaches positioned as deterministic tools in quality target engineering . Accreditation and Quality Assurance: Journal for Quality, Comparability and Reliability in Chemical Measurement , 10 ( 1–2 ) : 32 – 36 .
   Web of Science ®Google Scholar
• Miguel , P. A.C. and Andrietta , J. M. 2009 . Benchmarking Six Sigma application in Brazil: Best practices in the use of the methodology . Benchmarking: An International Journal , 16 ( 1 ) : 124 – 134 .
   Google Scholar
• Motwani , J. , Kumar , A. and Antony , J. 2004 . A business process change framework for examining the implementation of six sigma: A case study of Dow Chemicals . The TQM Magazine , 16 ( 4 ) : 273 – 283 .
   Google Scholar
• Nabhani , F. and Shokri , A. 2009 . Reducing the delivery lead time in a food distribution SME through the implementation of six sigma methodology . Journal of Manufacturing Technology Management , 20 ( 7 ) : 957 – 974 .
   Google Scholar
• Nair , A. and Prajogo , D. 2009 . Internalisation of ISO 9000 standards: The antecedent role of functionalist and institutionalist drivers and performance implications . International Journal of Quality & Reliability Management , 47 ( 16 ) : 4545 – 4568 .
   Google Scholar
• Nakhai , B. and Neves , J. S. 2009 . The challenges of six sigma in improving service quality . International Journal of Quality & Reliability Management , 26 ( 7 ) : 663 – 684 .
   Google Scholar
• Naslund , D. 2008 . Lean, six sigma and lean sigma: Fads or real process improvement methods? . Business Process Management Journal , 14 ( 3 ) : 269 – 287 .
   Google Scholar
• Nonthaleerak , P. and Hendry , L. 2008 . Exploring the six sigma phenomenon using multiple case study evidence . International Journal of Operations & Production Management , 28 ( 3 ) : 279 – 303 .
   Web of Science ®Google Scholar
• Noone , B. M. , Namasivayam , K. and Tomlinson , H. S. 2010 . Examining the application of six sigma in the service exchange . Managing Service Quality , 20 ( 3 ) : 273 – 293 .
   Web of Science ®Google Scholar
• Ntungo , C. 2007 . Quality culture in government: The pursuit of a quality management model . Total Quality Management , 18 ( 1–2 ) : 135 – 145 .
   Google Scholar
• O'Neill , M. and Duvall , C. 2005 . A Six Sigma quality approach to workplace evaluation . Journal of Facilities Management , 3 ( 3 ) : 240 – 253 .
   Google Scholar
• Pandey , A. 2007 . Strategically focused training in Six Sigma way: A case study . Journal of European Industrial Training , 31 ( 2 ) : 145 – 162 .
   Google Scholar
• Park , D. , Kim , H. , Kang , B. and Jung , H. 2007 . Business values of ISO 9000:2000 to Korean shipbuilding machinery manufacturing enterprises . International Journal of Quality & Reliability Management , 24 ( 1 ) : 32 – 48 .
   Google Scholar
• Pascal , P. , Chalochet , A. and Damour , O. 2002 . ISO 9001 certification of a hospital cornea bank . International Journal of Health Care Quality Assurance , 15 ( 4 ) : 172 – 178 .
   Google Scholar
• Pepper , M. P.J. and Spedding , T. A. 2010 . The evolution of lean Six Sigma . International Journal of Quality & Reliability Management , 27 ( 2 ) : 138 – 155 .
   Google Scholar
• Pfeifer , T. , Reissiger , W. and Canales , C. 2004 . Integrating six sigma with quality management systems . The TQM Magazine , 16 ( 4 ) : 241 – 249 .
   Google Scholar
• Piskar , F. and Dolinsek , S. 2006 . Implementation of the ISO 9001: From QMS to business model . Industrial Management & Data Systems , 106 ( 9 ) : 1333 – 1343 .
   Web of Science ®Google Scholar
• Poksinska , B. , Eklund , J. A.E. and Dahlgaard , J. J. 2006 . ISO 9001:2000 in small organizations: Lost opportunities, benefits and influencing factors . International Journal of Quality & Reliability Management , 23 ( 5 ) : 490 – 512 .
   Google Scholar
• Prabhushankar , G. V. , Devadasan , S. R. , Shalij , P. R. and Thirunavukkarasu , V. 2008 . The origin, history and definition of Six Sigma: A literature review . International Journal of Six Sigma and Competitive Advantage , 4 ( 2 ) : 133 – 150 .
   Google Scholar
• Prajogo , D. I. 2008 . The sustainability of ISO 9001 in a legal service organization . The Service Industries Journal , 28 ( 5 ) : 603 – 614 .
   Web of Science ®Google Scholar
• Psomas , E. L. and Fotopoulos , C. V. 2009 . A meta analysis of ISO 9001:2000 research – findings and future research proposals . International Journal of Quality and Service Sciences , 1 ( 2 ) : 128 – 144 .
   Google Scholar
• Psomas , E. L. , Fotopoulos , C. V. and Kafetzopoulos , D. P. 2010 . Critical factors for effective implementation of ISO 9001 in SME service companies . Managing Service Quality , 20 ( 5 ) : 440 – 457 .
   Web of Science ®Google Scholar
• Psomas , E. L. , Fotopoulos , C. V. and Kafetzopoulos , D. P. 2011 . Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies . Business Process Management , 17 ( 3 ) : 437 – 460 .
   Google Scholar
• Raisinghani , M. S. , Ette , H. , Pierce , R. , Cannon , G. and Daripaly , P. 2005 . Six Sigma: Concepts, tools, and application . Industrial Management and Data Systems , 105 ( 4 ) : 491 – 505 .
   Web of Science ®Google Scholar
• Roy , S. and Choudhary , P. 2007 . Six Sigma speeds the settling in process at Bharati Computers Limited . Human Resource Management International Digest , 15 ( 2 ) : 39 – 41 .
   Google Scholar
• Rusjan , B. and Alic , M. 2010 . Capitalising on ISO 9001 benefits for strategic results . International Journal of Quality & Reliability Management , 27 ( 7 ) : 756 – 778 .
   Google Scholar
• Sahoo , A. K. , Tiwari , M. K. and Mileham , A. R. 2008 . Six Sigma based approach to optimize radial forging operation variables . Journal of Materials Processing Technology , 202 ( 1–3 ) : 125 – 136 .
   Web of Science ®Google Scholar
• Sampaio , P. , Saraiva , P. and Rodrigues , A. G. 2009 . ISO 9001 certification research: Questions, answers and approaches . International Journal of Quality & Reliability Management , 26 ( 1 ) : 38 – 58 .
   Google Scholar
• Savolainen , T. and Haikonen , A. 2007 . Dynamics of organizational learning and continuous improvement in six sigma implementation . The TQM Magazine , 19 ( 1 ) : 6 – 17 .
   Google Scholar
• Schroder , M. J.A. and McEachern , M. G. 2002 . ISO 9001 as an audit frame for integrated quality management in meat supply chains: The example of Scottish beef . Managerial Auditing Journal , 17 ( 1/2 ) : 79 – 85 .
   Google Scholar
• Schroeder , R. G. , Linderman , K. , Liedtke , C. and Choo , A. S. 2008 . Six Sigma: Definition and underlying theory . Journal of Operations Management , 26 ( 4 ) : 536 – 554 .
   Web of Science ®Google Scholar
• Schwartzman , D. 1993 . The Japanese Television Cartel: A Study Based on Matsushita v. Zenith , Ann Arbor , MI : University of Michigan Press .
   Google Scholar
• Sehwail , L. and DeYong , C. 2003 . Six Sigma in health care . Leadership in Health Services , 16 ( 4 ) : 1 – 5 .
   Google Scholar
• Sekhar , H. and Mahanti , R. 2006 . Confluence of Six Sigma, simulation and environmental quality: An application in foundry industries . Management of Environmental Quality: An International Journal , 17 ( 2 ) : 170 – 183 .
   Google Scholar
• Senapati , N. R. 2004 . Quality and Reliability Corner Six Sigma: Myths and realities . International Journal of Quality & Reliability Management , 21 ( 6 ) : 683 – 690 .
   Google Scholar
• Shahin , A. 2008 . Design for Six Sigma DFSS: Lessons learned from world-class companies . International Journal of Six Sigma and Competitive Advantage , 4 ( 1 ) : 48 – 59 .
   Google Scholar
• Soti , A. , Shankar , R. and Kaushal , O. P. 2010 . Modeling the enablers of Six Sigma using interpreting structural modeling . Journal of Modelling in Management , 5 ( 2 ) : 124 – 141 .
   Google Scholar
• Su , C. and Chou , C. 2008 . A systematic methodology for the creation of Six Sigma projects: A case study of semiconductor foundry . Expert Systems with Applications , 34 ( 4 ) : 2693 – 2703 .
   Web of Science ®Google Scholar
• Su , Q. , Li , Z. , Zhang , S. , Liu , Y. and Dand , J. 2008 . The impacts of quality management practices on business performance: An empirical investigation from China . International Journal of Quality & Reliability Management , 25 ( 8 ) : 809 – 823 .
   Google Scholar
• Tan , B. , Lin , C. and Hung , H. 2003 . An ISO 9001:2000 quality information system in e-commerce environment . Industrial Management & Data Systems , 103 ( 9 ) : 666 – 676 .
   Web of Science ®Google Scholar
• Taner , M. T. and Sezen , B. 2009 . An application of Six Sigma methodology to turnover intentions in health care . International Journal of Health Care Quality Assurance , 22 ( 3 ) : 252 – 265 .
   PubMedGoogle Scholar
• Taner , M. T. , Sezen , B. and Antony , J. 2007 . An overview of six sigma applications in healthcare industry . International Journal of Health Care Quality Assurance , 20 ( 4 ) : 329 – 340 .
   Google Scholar
• Thevnin , C. 2004 . Effective management commitment enhances six sigma success . Handbook of Business Strategy , 5 ( 1 ) : 195 – 200 .
   Google Scholar
• Tikhomirova , N. , Gritsenko , A. and Pechenkin , A. 2008 . University approach to knowledge management . The Journal of Information and Knowledge Management Systems , 38 ( 1 ) : 16 – 21 .
   Google Scholar
• Vouzas , F. 2007 . Investigating the human resources context and content on TQM, business excellence and ISO 9001:2000 . Measuring Business Excellence , 11 ( 3 ) : 21 – 39 .
   Google Scholar
• Wahid , R. A. and Corner , J. 2009 . Critical success factors and problems in ISO 9000 maintenance . International Journal of Quality & Reliability Management , 26 ( 9 ) : 881 – 893 .
   Google Scholar
• Wang , F.-K. and Chen , K.-S. 2010 . Applying Lean Six Sigma and TRIZ methodology in banking services . Total Quality Management & Business Excellence , 21 ( 3 ) : 301 – 315 .
   Web of Science ®Google Scholar
• Wei , C. , Sheen , G. , Tai , C. and Lee , K. 2010 . Using Six Sigma to improve replenishment process in a direct selling company . Supply Chain Management: An International Journal , 15 ( 1 ) : 3 – 9 .
   Web of Science ®Google Scholar
• Wessel , G. and Burcher , P. 2004 . Six sigma for small and medium-sized enterprises . The TQM Magazine , 16 ( 4 ) : 264 – 272 .
   Google Scholar
• Wiele , T. V.D. , Iwaarden , J. V. and Power , D. 2010 . Six Sigma implementation in Ireland: The role of multinational firms . International Journal of Quality & Reliability Management , 27 ( 9 ) : 1054 – 1066 .
   Google Scholar
• Wu , C. and Lin , C. 2009 . Case study of knowledge creation facilitated by Six Sigma . International Journal of Quality & Reliability Management , 26 ( 9 ) : 911 – 932 .
   Google Scholar
• Wu , S. and Liu , S. 2010 . The performance measurement perspectives and causal relationship for ISO-certified companies: A case of opto-electronic industry . International Journal of Quality & Reliability Management , 27 ( 1 ) : 27 – 47 .
   Google Scholar
• Yang , H. M. , Choi , B. S. , Park , H. J. , Suh , M. S. and Chae , B. 2007 . Supply chain management six sigma: A management innovation methodology at the Samsung Group . Supply Chain Management: An International Journal , 12 ( 2 ) : 88 – 95 .
   Web of Science ®Google Scholar
• Yang , K. , Yeh , T. , Pai , F. and Yang , C. 2008 . The analysis of the implementation status of Six Sigma: An empirical study in Taiwan . International Journal of Six Sigma and Competitive Advantage , 4 ( 1 ) : 60 – 80 .
   Google Scholar
• Yeh , D. , Cheng , C. and Chi , M. 2007 . A modified two-tuple FLC model for evaluating the performance of SCM: By the Six Sigma DMAIC process . Applied Soft Computing , 7 ( 3 ) : 1027 – 1034 .
   Web of Science ®Google Scholar
• Zeng , S. X. , Tian , P. and Shi , J. J. 2005 . Implementing integration of ISO 9001 and ISO 14001 for construction . Managerial Auditing Journal , 20 ( 4 ) : 394 – 407 .
   Google Scholar
• Zink , K. J. 2007 . From total quality management to corporate sustainability based on a stakeholder management . Journal of Management History , 13 ( 4 ) : 394 – 401 .
   Google Scholar
• Zou , X. P.T. and Lee , W. B. 2010 . A study of knowledge flow in Six Sigma teams in a Chinese manufacturing enterprise . The Journal of Information and Knowledge Management Systems , 40 ( 3/4 ) : 30 – 403 .
   Google Scholar
• Zu , X. , Fredendall , L. D. and Douglas , T. J. 2008 . The evolving theory of quality management: The role of Six Sigma . Journal of Operations Management , 26 ( 5 ) : 630 – 650 .
   Web of Science ®Google Scholar