1,101
Views
6
CrossRef citations to date
0
Altmetric
Original Articles

Factors affecting quality and performance – a case study of Korean aircraft maintenance unit

, &
Pages 197-219 | Published online: 16 Jan 2012

References

  • Abbey , A. , Abramis , D. J. and Caplan , R. D. 1985 . Effects of different sources of social support and social conflict on emotional well-being . Basic and Applied Social Psychology , 6 ( 2 ) : 111 – 129 .
  • Allen , R. D. , Hitt , M. A. and Greer , C. R. 1982 . Occupational stress and perceived organizational effectiveness in formal groups: An examination of stress level and stress type . Personnel Psychology , 35 ( 2 ) : 359 – 370 .
  • Arbuckle , J. L. 2007 . Amos 16.0 user's guide , Spring House , PA : AMOS Development Corporation .
  • Barclay , D. , Higgins , C. and Thompson , R. 1995 . The partial least squares (PLS) approach to causal modeling: Personal computer adoption and use as an illustration . Technology Studies , 2 ( 2 ) : 285 – 309 .
  • Bitran, G.R., & Chang, L. (1984). Productivity measurement at the firm level. Interfaces, 14(3), 29–40
  • Blau, P.M. (1960). A theory of social integration. American Journal of Sociology, 65(6), 545–556.
  • Blau , P. M. 1973 . The organization of academic work , New York , NY : Wiley .
  • Blau, G.J., & Boal, K.B. (1987). Conceptualizing how job involvement and organizational commitment affect turnover and absenteeism. Academy of Management Review, 12(2), 288–300.
  • Bol , Y. , Duits , A. A. , Lousberg , R. , Hupperts , R. M.M. , Lacroix , M. H.P. , Verhey , F.R.J. and Vlaeyen , J. W.S. 2010 . Fatigue and physical disability in patients with multiple sclerosis: A structural equation modeling approach . Journal of Behavioral Medicine , 33 ( 5 ) : 355 – 363 .
  • Bou , J. C. and Beltrán , I. 2005 . Total quality management, high-commitment human resource strategy and firm performance: An empirical study . Total Quality Management & Business Excellence , 16 ( 1 ) : 71 – 86 .
  • Byrne , B. M. 2001 . Structural equation modeling with AMOS: Basic concepts, applications, and programming , Mahwah , NJ : Lawrence Erlbaum Associates .
  • Cartwright , S. , Cooper , C. L. and Barron , A. 1996 . The company car driver, occupational stress as a predictor of motor vehicle accident involvement . Human Relations , 49 ( 2 ) : 195 – 208 .
  • Cavanaugh , M. A. , Boswell , W. R. , Roehling , M. V. and Boudreau , J. W. 2000 . An empirical examination of self-reported work stress among US managers . Journal of Applied Psychology , 85 ( 1 ) : 65 – 74 .
  • Chew , W. B. 1988 . No-nonsense guide to measuring productivity . Harvard Business Review , 66 ( 1 ) : 110 – 118 .
  • Civil Aviation Authority . 2002 . An introduction to aircraft maintenance engineering human factors for JAR 66 (CAP 715) , West Sussex : Civil Aviation Authority .
  • Civil Aviation Authority . 2003 . Safety health of aviation maintenance engineering: Project description , West Sussex : Civil Aviation Authority .
  • Commenator, M.A. (2001). Aircraft maintenance performance: The effects of the functional decentralization of on-equipment maintenance, Dayton, OH: Air Force Institute of Technology, Wright-Patterson AFB.
  • Crosby , P. B. 1984 . Quality without tears – the art of hassle-free management , New York , NY : A Plume Book, New American Library .
  • Crosby , P. B. 1999 . Quality & me – lessons from an evolving life , San Francisco , CA : Jossey-Bass Publications .
  • Dahlgaard-Park , S. M. and Dahlgaard , J. J. 2003 . Toward a holistic understanding of human motivation: Core values – the entrance to people's commitment . Journal of AI and Society , 17 ( 2 ) : 150 – 180 .
  • DeJoy , D. M. , Schaffer , B. S. , Wilson , M. G. , Vandenberg , R. J. and Butts , M. M. 2004 . Creating safer workplaces: Assessing the determinants and role of safety climate . Journal of Safety Research , 35 ( 1 ) : 81 – 90 .
  • Donald, I. (1995). Psychological insights into managerial responsibility for public and employee safety. In R. Bull & D. Carson (Eds.), Handbook of psychology in legal contexts (pp. 625–642). Chichester: Wiley.
  • Donald , I. and Young , S. 1996 . Managing safety: An attitudinal-based approach to improving safety in organizations . Leadership & Organization Development Journal , 17 ( 4 ) : 13 – 20 .
  • Drury , C. G. 1999 . “ Human factors in aviation maintenance ” . In Handbook of aviation human factors , Edited by: Garland , D. J. , Wise , J. A. and Hopkin , V. D. 591 – 606 . London : Lawrence Erlbaum Associates, Inc., Publishers .
  • Farris , G. F. 1971 . A predictive study of turnover . Personnel Psychology , 24 ( 2 ) : 311 – 328 .
  • Fogarty , G. J. 2004 . The role of organizational and individual variables in aircraft maintenance performance . International Journal of Applied Aviation Studies , 4 ( 1 ) : 73 – 90 .
  • Fogarty , G. J. 2005 . Psychological strain mediates the impact of safety climate on maintenance errors . International Journal of Applied Aviation Studies , 5 ( 1 ) : 53 – 63 .
  • Goldberg, D., & Williams, P. (1988). A user's guide to the General Health Questionnaire. Windsor: NFER-Nelson.
  • Graeber, R.C., & Marx, D.A. (1993, November 8–11). Reducing human error in aircraft maintenance operations. Paper presented at the Proceedings of the 46th Annual International Air Safety Seminar & International Federation of Airworthiness 23rd International Conference, Kuala Lumpur.
  • Griffin , M. A. and Neal , A. 2000 . Perceptions of safety at work: A framework for linking safety climate to safety performance, knowledge, and motivation . Journal of Occupational Health Psychology , 5 ( 3 ) : 347 – 358 .
  • Hobbs , A. , Avers , K. B. and Hiles , J. J. 2011 . Fatigue risk management in aviation maintenance: Current best practices and potential future countermeasures , Washington , DC : Federal Aviation Administration .
  • Hobbs , A. , Williamson , A. and Van Dongen , H. P.A. 2010 . A circadian rhythm in skill-based errors in aviation maintenance . Chronobiology International , 27 ( 6 ) : 1304 – 1316 .
  • House, J.S. (1981). Work stress and social support. Reading, MA: Addison-Wesley Pub. Co.
  • James , L. A. and James , L. R. 1989 . Integrating work environment perceptions: Explorations into the measurement of meaning . Journal of Applied Psychology , 74 ( 5 ) : 739 – 751 .
  • Jin, D.W. (2007). Poor maintenance blamed for Air Force fighter crash. Retrieved July 7, 2011, from http://www.koreaherald.com/national/Detail.jsp?newsMLId=20070306000056
  • Kahn, R.L., & Antonucci, T.C. (1981). Convoys of social support: A life-course approach. In S.B. Kiesler, J.N. Morgan, & V.K. Oppenheimer (Eds.), Aging: Social change (pp. 383–405). New York: Academic.
  • Kanji , G. K. and Chopra , P. K. 2009 . Psychosocial system for work well-being: On measuring work stress by causal pathway . Total Quality Management , 20 ( 5 ) : 563 – 580 .
  • Kelley , H. H. and Thibaut , J. W. 1985 . Self-interest, science, and cynicism . Journal of Social and Clinical Psychology , 3 : 26 – 32 .
  • Kirmeyer , S. L. and Dougherty , T. W. 1988 . Work load, tension, and coping: Moderating effects of supervisor support . Personnel Psychology , 41 ( 1 ) : 125 – 139 .
  • Kopelman , R. E. 1990 . A point of view: Accountability – with the emphasis on count . National Productivity Review , 9 ( 2 ) : 127 – 129 .
  • Lal , S. K.L. and Craig , A. 2001 . A critical review of the psychophysiology of driver fatigue . Biological Psychology , 55 ( 3 ) : 173 – 194 .
  • LaPorte, L.J. (1989). Leadership succession in the military. Carlisle, PA: The United States Army War College.
  • Latorella, K.A., & Drury, C.G. (1992). A framework for human reliability in aircraft inspection. Paper presented at the The Seventh Federal Aviation Administration Meeting on Human Factors Issues in Aircraft Maintenance and Inspection, Atlanta, GA.
  • Latorella , K. A. and Prabhu , P. V. 2000 . A review of human error in aviation maintenance and inspection . International Journal of Industrial Ergonomics , 26 ( 2 ) : 133 – 161 .
  • Lazarus, R.S., & Folkman, S. (1984). Stress, appraisal, and coping. New York, NY: Springer Publishing Company.
  • Lyons , T. F. 1971 . Role clarity, need for clarity, satisfaction, tension, and withdrawal . Organizational Behavior and Human Performance , 6 ( 1 ) : 99 – 110 .
  • McGraw, D.D. (1987). Commander's guide for the prevention of TAC (Tactical Air Command) fighter mishaps. Montgomery, AL: The Air Command and Staff College, Maxwell AFB.
  • Michaels , C. E. and Spector , P. E. 1982 . Causes of employee turnover: A test of the Mobley, Griffeth, Hand, and Meglino model . Journal of Applied Psychology , 67 ( 1 ) : 53 – 59 .
  • Ministry of Land Transport and Maritime Affairs. (2010). 2010 Aviation policy implementation plan. Retreived July 11, 2011, from http://www.korea.net/detail.do?guid=46714
  • Mohanty , R. 1998 . Understanding the integrated linkage: Quality and productivity . Total Quality Management , 9 ( 8 ) : 753 – 765 .
  • Neal , A. , Griffin , M. A. and Hart , P. M. 2000 . The impact of organizational climate on safety climate and individual behavior . Safety Science , 34 ( 1–3 ) : 99 – 109 .
  • Nunnally, J.C. (1967). Psychometric theory. New York, NY: McGraw-Hill.
  • Nunnally , J. C. 1978 . Psychometric theory , New York , NY : McGraw-Hill .
  • Oliver, A., Cheyne, A.J., Tomas, J.M., & Cox S. (1998). Modelling safety climate in the prediction of levels of safety activity. Work and Stress, 12(3), 255–271.
  • O'Mara, F.E. (1989). Relationship of training and personnel factors to combat performance. Arlington, VA: The United States Army Research Institute for the Behavioral and Social Sciences.
  • Ott , J. 1993 . Competition keener in airline upkeep market . Aviation Week & Space Technology , 138 ( 20 ) : 40 – 41 .
  • Peterson, R.A. (1994). A meta-analysis of Cronbach's coefficient alpha. Journal of Consumer Research, 21(2), 381–391.
  • Porter , L. W. and Steers , R. M. 1973 . Organizational, work, and personal factors in employee turnover and absenteeism . Psychological Bulletin , 80 ( 2 ) : 151 – 176 .
  • Price , J. L. 1977 . The study of turnover , Ames , IA : Iowa State University Press .
  • Pritchard , R. D. , Jones , S. D. , Roth , P. L. , Stuebing , K. K. and Ekeberg , S. E. 1989 . Organizational productivity measurement: The development and evaluation of an integrated approach , Brooks AFB , TX : Air Force Human Resources Laboratory .
  • Putt, J.W., Williams, S.K., & Air Force Institute of Technology Wright-Patterson AFB OH School of Systems and Logistics. (1979). Turnover of air force enlisted aircraft maintenance personnel. Fort Belvoir, VA: Defense Technical Information Center.
  • Rao , S. S. , Solis , L. E. and Raghunathan , T. 1999 . A framework for international quality management research: Development and validation of a measurement instrument . Total Quality Management , 10 ( 7 ) : 1047 – 1075 .
  • Reason , J. 1990 . Human error , New York , NY : Cambridge University Press .
  • Reichers , A. E. and Schneider , B. 1990 . “ Climate and culture: An evolution of constructs ” . In Organizational climate and culture , 1 , Edited by: Schneider , B. 5 – 39 . San Francisco , CA : Jossey-Bass .
  • Robbins, S.P. (2005). Organizational behaviour. Upper Saddle River, NJ: Pearson Education, Inc.
  • Ross , I. C. and Zander , A. 1957 . Need satisfactions and employee turnover . Personnel Psychology , 10 ( 3 ) : 327 – 338 .
  • Rouse , W. B. 1985 . Optimal allocation of system development resources to reduce and/or tolerate human error . IEEE Transactions on Systems, Man, and Cybernetics , 15 ( 5 ) : 620 – 630 .
  • Russell, S.G. (1999, June 21–23). The factors influencing human errors in military aircraft maintenance. Paper presented at the International Conference on Human Interfaces in Control Rooms, Cockpits and Command Centres, Bath, UK.
  • Schermelleh-Engel , K. , Moosbrugger , H. and Müller , H. 2003 . Evaluating the fit of structural equation models: Tests of significance and descriptive goodness-of-fit measures . Methods of Psychological Research Online , 8 ( 2 ) : 23 – 74 .
  • Schuler , R. S. 1980 . Definition and conceptualization of stress in organizations . Organizational Behavior and Human Performance , 25 ( 2 ) : 184 – 215 .
  • Shappell , S. A. and Wiegmann , D. A. 1997 . A human error approach to accident investigation: The taxonomy of unsafe operations . International Journal of Aviation Psychology , 7 ( 4 ) : 269 – 291 .
  • Sheehan, E.P. (1993). The effects of turnover on the productivity of those who stay. The Journal of Social Psychology, 133(5), 699–706.
  • Song, S.H. (2010). ‘Human factor’ blamed for F-5 jet crash. Retrieved July 7, 2011, from, http://www.koreaherald.com/national/Detail.jsp?newsMLId=20100729000879
  • Sparaco , P. 1993 . Air France consolidates maintenance operations . Aviation Week & Space Technology , 138 : 20 – 48 .
  • Staw, B.M. (1980). The consequences of turnover. Journal of Occupational Behaviour, 1(4), 253–273.
  • Stetz, L.J. (1999). An ex post facto analysis of E-3 maintenance indicators in the 552nd air control wing since reorganization under an aircraft generation Squadron concept. Wright-Patterson AFB, OH: Air Force Institute of Technology.
  • Strahan , C. , Watson , B. and Lennonb , A. 2008 . Can organisational safety climate and occupational stress predict work-related driver fatigue . Transportation Research Part F: Traffic Psychology and Behaviour , 11 ( 6 ) : 418 – 426 .
  • Taylor , J. C. 2000a . The evolution and effectiveness of maintenance resource management (MRM) . International Journal of Industrial Ergonomics , 26 ( 2 ) : 201 – 215 .
  • Taylor , J. C. 2000b . Reliability and validity of the maintenance resources management/technical operations questionnaire . International Journal of Industrial Ergonomics , 26 ( 2 ) : 217 – 230 .
  • Taylor , J. C. and Thomas , R. L. 2003 . Toward measuring safety culture in aviation maintenance: The structure of trust and professionalism . International Journal of Aviation Psychology , 13 ( 4 ) : 321 – 343 .
  • Telly, C.S., French, W.L., & Scott, W.G. (1971). The relationship of inequity to turnover among hourly workers. Administrative Science Quarterly, 16(2), 164–172.
  • von Thaden, T.L., Wiegmann, D.A., Mitchell, A.A., Sharma, G., & Zhang, H. (2003). Safety culture in a regional airline: Results from a commercial aviation safety survey. Paper presented at the 12th International Symposium on Aviation Psychology, Dayton, OH.
  • Transport Canada. (2007). Fatigue risk management system for the Canadian Aviation Industry. Developing and implementing a fatigue risk management system (TP 14575E). Ottawa, ON: Transport Canada.
  • Werfelman , L. 2008 . Safety news . AeroSafety World , 3 ( 10 ) : 10 – 12 .
  • Wilkinson , A. 1992 . The other side of quality: ‘Soft’ issues and the human resource dimension . Total Quality Management , 3 ( 3 ) : 323 – 329 .
  • Zohar , D. 1980 . Safety climate in industrial organizations: Theoretical and applied implications . Journal of Applied Psychology , 65 ( 1 ) : 96 – 102 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.