Do TQM principles need to change? Learning from a comparison to Google Inc.

References

• Akao , Y. 1990 . Quality function deployment , Edited by: Akao , Y. Cambridge , MA : Productivity Press .
   Google Scholar
• Alänge, S. (1992). Total quality management as a tool for organizational change (CIM Working Papers, WP 1992-01). Gothenburg: School of Technology Management and Economics, Chalmers University of Technology. Retrieved from http://publications.lib.chalmers.se/records/fulltext/local_141404.pdf
   Google Scholar
• Alänge, S. (1994). The new paradigm for industrial practices: Total quality management in 1994 (CIM Working Papers, WP 1994-01). Gothenburg: School of Technology Management and Economics, Chalmers University of Technology. Retrieved from http://publications.lib.chalmers.se/records/fulltext/local_141406.pdf
   Google Scholar
• Alänge , S. , Lindström , J. and Wedel , P. 1987 . Intryck och Tankar om Kvalitet – inspirerade av ett besök i Japan under oktober 1987 , Gothenburg : Dept. of Industrial Management, Chalmers University of Technology (in Swedish) .
   Google Scholar
• Antony , J. 2007 . Six Sigma: A strategy for supporting innovation in pursuit of business excellence – invited paper . International Journal of Technology Management , 37 ( 1–2 ) : 8 – 12 . (doi:10.1504/IJTM.2007.011800)
   Web of Science ®Google Scholar
• Benner , M. 2009 . Dynamic or static capabilities? Process management practices and response to technological change . Journal of Product Innovation Management , 26 : 473 – 486 . (doi:10.1111/j.1540-5885.2009.00675.x)
   Web of Science ®Google Scholar
• Benner , M. and Tushman , M. 2002 . Process management and technological innovation: A longitudinal study of the photography and paint industries . Administrative Science Quarterly , 47 : 676 – 706 . (doi:10.2307/3094913)
   Web of Science ®Google Scholar
• Bessant , J. and Caffyn , S. 1997 . High-involvement innovation through continuous improvement . International Journal of Technology Management , 14 ( 1 ) : 7 – 28 . (doi:10.1504/IJTM.1997.001705)
   Web of Science ®Google Scholar
• Boer , H. and Gertsen , F. 2003 . From continuous improvement to continuous innovation: A (retro)(per)spective . International Journal of Technology Management , 26 ( 8 ) : 805 – 827 . (doi:10.1504/IJTM.2003.003391)
   Web of Science ®Google Scholar
• Brown , S. L. and Eisenhardt , K. M. 1997 . The art of continuous change: Linking complexity theory and time-paced evolution in relentlessly shifting organizations . Administrative Science Quarterly , 42 : 1 – 34 . (doi:10.2307/2393807)
   Web of Science ®Google Scholar
• Brown , S. L. and Eisenhardt , K. M. 1998 . Competing on the edge: Strategy as structured chaos , Boston , , MA : Harvard Business School Press .
   Google Scholar
• Chesbrough , H. 2003 . Open innovation: The new imperative for creating and profiting from technology , Boston , MA : Harvard Business School Press .
   Google Scholar
• Cole , R. E. 2002 . From continuous improvement to continuous innovation . Total Quality Management , 13 ( 8 ) : 1051 – 1056 . (doi:10.1080/09544120200000001)
   Web of Science ®Google Scholar
• Cole , R. E. and Matsumiya , T. 2008 . When the pursuit of quality risks innovation . The TQM Journal , 20 ( 2 ) : 130 – 142 . (doi:10.1108/17542730810857363)
   Google Scholar
• Dahlgaard , J. J. and Park Dahlgaard , S. M. 1999 . Integrating business excellence and innovation management: Developing a culture for innovation, learning and creativity . Total Quality Management , 10 ( 4–5 ) : 465 – 472 . (doi:10.1080/0954412997415)
   Google Scholar
• Dahlgaard-Park , S. M. 2011 . The quality movement: Where are you going? . Total Quality Management & Business Excellence , 22 ( 5 ) : 493 – 516 . (doi:10.1080/14783363.2011.578481)
   Web of Science ®Google Scholar
• Dahlgaard-Park, S.M., & Dahlgaard, J.J. (2008). A strategy for building sustainable innovation excellence: A Danish study. In K.J. Zink (Ed.), Corporate sustainability as a challenge for comprehensive management: Contributions to management science (pp. 77–94). Heidelberg: Springer Verlag.
   Google Scholar
• Dotchin , J. A. and Oakland , J. S. 1992 . Theories and concepts in total quality management . Total Quality Management , 3 ( 2 ) : 133 – 145 . (doi:10.1080/09544129200000015)
   Google Scholar
• Dubois , A. and Gadde , L.-E. 2002 . Systematic combining: An abductive approach to case research . Journal of Business Research , 55 ( 7 ) : 553 – 560 . (doi:10.1016/S0148-2963(00)00195-8)
   Web of Science ®Google Scholar
• Garud , R. , Gehman , J. and Kumaraswamy , A. 2011 . Complexity arrangements for sustained innovation: Lessons from 3M corporation . Organization Studies , 32 ( 6 ) : 737 – 767 . (doi:10.1177/0170840611410810)
   Web of Science ®Google Scholar
• Irani , Z. and Sharp , J. M. 1997 . Integrating continuous improvement and innovation into a corporate culture: A case study . Technovation , 17 ( 4 ) : 199 – 206 . (doi:10.1016/S0166-4972(96)00103-4)
   Web of Science ®Google Scholar
• Ishikawa , K. 1985 . What is total quality control? The Japanese way , Englewood Cliffs , NJ : Prentice-Hall .
   Google Scholar
• Ikezawa, T., Kondo, Y., Harada, A., & Yoneyama, T. (1987). Features of company-wide quality control in Japan: Report of 44th QC Symposium. Proceedings from 7th International Conference on Quality Control (ICQC ‘87) in Tokyo October 20–23 (pp. 43–47). Tokyo: Union of Japanese Scientists and Engineers (JUSE).
   Google Scholar
• Kanji , G. K. 1998 . Measurement of business excellence . Total Quality Management , 9 ( 7 ) : 633 – 643 . (doi:10.1080/0954412988325)
   Web of Science ®Google Scholar
• Kano , N. , Seraku , N. , Takahashi , F. and Tsuji , S. 1984 . Attractive quality and must-be quality (in Japanese) . Journal of the Japanese Society for Quality Control , 14 ( 2 ) : 39 – 48 . (To Western universities, the Kano Model was presented through the car industry)
   Google Scholar
• Leonard-Barton , D. 1992 . Core capabilities and core rigidities: A paradox in managing new product development . Strategic Management Journal , 13 : 111 – 125 . (doi:10.1002/smj.4250131009)
   Web of Science ®Google Scholar
• Liker , J. K. 2004 . The toyota way: 14 management principles from the world's greatest manufacturer , New York : McGraw-Hill .
   Google Scholar
• Lynn , G. S. , Morone , J. G. and Paulson , A. S. 1996 . Marketing and discontinous innovation: The probe and learn process . California Management Review , 38 ( 3 ) : 8 – 37 . (doi:10.2307/41165841)
   Web of Science ®Google Scholar
• March , J. 1991 . Exploration and exploitation in organizational learning . Organization Science , 1 ( 2 ) : 71 – 87 . (doi:10.1287/orsc.2.1.71)
   Google Scholar
• Martensen , A. and Dahlgaard , J. 1999 . Integrating business excellence and innovation management: Developing vision, blueprint and strategy for innovation in creative and learning organizations . Total Quality Management , 10 ( 4–5 ) : 627 – 635 . (doi:10.1080/0954412997613)
   Google Scholar
• Matzler , K. , Bailom , F. , Anschober , M. and Richardson , S. 2010 . Sustaining corporate success: What drives the top performers? . Journal of Business Strategy , 31 ( 5 ) : 4 – 13 . (doi:10.1108/02756661011076273)
   Google Scholar
• MBNQA (1987–2012). Malcolm Baldrige National Quality Award, NIST (1987 was the first year that the quality award existed. The core values of MBNQA can be viewed as a definition of TQM). Retrieved from http://www.nist.gov/baldrige/publications/upload/2011_2012_Business_Nonprofit_Criteria.pdf
   Google Scholar
• de Oliveira Matias, J.C., & Alves Coelho, D. (2011). Integrated total quality management: Beyond zero defects theory and towards innovation. Total Quality Management & Business Excellence, 22(8), 891–910.
   Google Scholar
• Prajogo , D. I. and Sohal , A. S. 2001 . TQM and innovation: A literature review and research framework . Technovation , 21 : 539 – 558 . (doi:10.1016/S0166-4972(00)00070-5)
   Web of Science ®Google Scholar
• Sethi , R. and Sethi , A. 2009 . Can quality-oriented firms develop innovative new products? . Journal of Product Innovation Management , 26 : 206 – 221 . (doi:10.1111/j.1540-5885.2009.00346.x)
   Web of Science ®Google Scholar
• Shiba , S. , Graham , A. and Walden , D. 1993 . A new American TQM: Four practical revolutions in management , Portland , OR : Productivity Press/The Center for Quality Management .
   Google Scholar
• Sitkin , S. , Sutcliffe , K. and Schroeder , R. 1994 . Distinguishing control from learning in total quality management: A contingency perspective . Academy of Management Review , 19 : 537 – 564 .
   Web of Science ®Google Scholar
• Steiber, A. (2012). Organizational innovations: A conceptualization of how they are created, diffused and sustained (PhD-thesis). Dept. of Technology Management and Economics, Chalmers University of Technology, Gothenburg.
   Google Scholar
• Steiber, A., & Alänge, S. (forthcoming). A corporate system for continuous innovation: The case of Google Inc. European Journal of Innovation Management.
   Google Scholar
• Teece , D. 2007 . Explicating dynamic capabilities: The nature and microfoundations of (sustainable) enterprise performance . Strategic Management Journal , 28 : 1319 – 1350 . (doi:10.1002/smj.640)
   Web of Science ®Google Scholar
• Tushman , M. and O'Reilly , C. III. 1997 . Winning through innovation: A practical guide to leading organizational change and renewal , Boston , MA : Harvard Business School Press .
   Google Scholar
• Tushman , M. , Smith , W. K. , Wood , R. C. , Westerman , G. and O'Reilly , C . 2010 . Organizational designs and innovation streams . Industrial and Corporate Change , 19 ( 5 ) : 1331 – 1366 . (doi:10.1093/icc/dtq040)
   Web of Science ®Google Scholar
• Zairi , M. 1999 . Best practice: Process innovation management , Oxford : Butterworth-Heinemann .
   Google Scholar