Total quality management and human resources selection: A case study of the national teacher selection in Taiwan

References

• Abrunhosa, A., & Sá, P. M.E. (2008). Are TQM principles supporting innovation in the Portuguese footwear industry? Technovation, 28, 208–221. doi: 10.1016/j.technovation.2007.08.001
   Web of Science ®Google Scholar
• Ahmad, S., & Schroeder, R. G. (2002). The importance of recruitment and selection process for sustainability of total quality management. International Journal of Quality & Reliability Management, 19, 540–550. doi: 10.1108/02656710210427511
   Google Scholar
• Anderson, J. C., Rungtusanatham, M., & Schroeder, R. G. (1994). A theory of quality management underlying the Deming management method. Academy of Management Review, 19, 472–509.
   Web of Science ®Google Scholar
• Antony, J., Leung, K., Knowles, G., & Gosh, S. (2002). Critical success factors of TQM implementation in Hong Kong industries. International Journal of Quality & Reliability Management, 19, 551–566. doi: 10.1108/02656710210427520
   Google Scholar
• Azmi, I. A.G. (2009). Islamic human resource practices and organizational performance: A proposed conceptual framework. The Business Review, 13, 223–230.
   Google Scholar
• Bäckström, I., Ingelsson, P., & Wiklund, H. (2011). Learning from others to adapt quality management to the future. Total Quality Management & Business Excellence, 22, 187–196. doi: 10.1080/14783363.2010.530800
   Web of Science ®Google Scholar
• Bataineh, M. T., & Al-Hazaymeh, A. S. (2011). The role of human resources practices on service quality: Jordanian King Abdullah university hospital. Interdisciplinary Journal of Contemporary Research in Business, 3, 529–553.
   Google Scholar
• Browning, V., Edgar, F., Gray, B., & Garrett, T. (2009). Realizing competitive advantage through HRM in New Zealand service industries. The Service Industries Journal, 29, 741–760. doi: 10.1080/02642060902749237
   Web of Science ®Google Scholar
• Chase, R. B. (1978). Where does the customer fit in a service operation? Harvard Business Review, 56(6), 137–142.
   PubMed Web of Science ®Google Scholar
• Clinton, R. J., Williamson, S., & Bethke, A. L. (1994). Implementing total quality management: The role of human resource management. Sam Advanced Management Journal, 59, 10–16.
   Google Scholar
• Connerley, M. L., & Rynes, S. L. (1996). Does total quality management affect applicant perceptions of recruitment and selection processes? Journal of Quality Management, 1, 207–225. doi: 10.1016/S1084-8568(96)90014-0
   Google Scholar
• Cordes, C. L., & Dougherty, T. W. (1993). A review and an integration of research on job burnout. Academy of Management Review, 18, 621–656.
   Web of Science ®Google Scholar
• Crosby, P. B. (1979). Quality is free. New York: McGraw-Hill.
   Google Scholar
• Dahlgaard, J. J., Pettersen, J., & Dahlgaard-Park, S. M. (2011). Quality and lean health care: A system for assessing and improving the health of healthcare organizations. Total Quality Management & Business Excellence, 22, 673–689. doi: 10.1080/14783363.2011.580651
   Web of Science ®Google Scholar
• Dahlgaard-Park, S. M. (2012). Core values – the entrance to human satisfaction and commitment. Total Quality Management & Business Excellence, 23, 125–140. doi: 10.1080/14783363.2012.655067
   Web of Science ®Google Scholar
• DeCenzo, D. A., & Robbins, S. P. (2009). Fundamentals of human resource management (7th ed.). Hoboken, NJ: John Wiley & Sons.
   Google Scholar
• Delli, D. A., & Vera, E. M. (2003). Psychological and contextual influences on the teacher Selection Interview: A model for future research. Journal of Personnel Evaluation in Education, 17, 137–155. doi: 10.1023/B:PEEV.0000032425.42878.f3
   Google Scholar
• Deming, W. E. (1986). Out of crisis. Cambridge, MA: Center for Advanced Engineering Study.
   Google Scholar
• Deming, W. E. (1993). The new economics for industry, government, education. Cambridge: Massachusetts Institute of Technology, Center for Advanced Engineering Study.
   Google Scholar
• Denzin, N. K. (1989). The research act: A theoretical introduction to sociological methods (3rd ed.). Eaglewood Cliffs, NJ: Prentice-Hall.
   Google Scholar
• Dyer, J. H., & Nobeoka, K. (2000). Creating and managing a high-performance knowledge-sharing network: The Toyota case. Strategic Management Journal, 21, 345–367. doi: 10.1002/(SICI)1097-0266(200003)21:3<345::AID-SMJ96>3.0.CO;2-N
   Web of Science ®Google Scholar
• Glaser, B., & Strauss, A. M. (1967). The discovery of grounded theory: Strategies for qualitative research. Chicago: Aldine.
   Google Scholar
• Heneman, H. G., Schwab, D. P., Fossum, J. A., & Dyer, L. D. (1989). Personnel/Human resource management. Homewood, IL: Irwin.
   Google Scholar
• Hogg, M. A., Terry, D. J., & White, K. M. (1995). A tale of two theories: A critical comparison of identity theory with social identity theory. Social Psychology Quarterly, 58, 255–269. doi: 10.2307/2787127
   Web of Science ®Google Scholar
• Hsu, S. H., & Shen, H. P. (2005). Knowledge management and its relationship with TQM. Total Quality Management & Business Excellence, 16, 351–361. doi: 10.1080/14783360500054111
   Web of Science ®Google Scholar
• Ingelsson, P., Eriksson, M., & Lilja, J. (2012). Can selecting the right values help TQM implementation? A case study about organizational homogeneity at the Walt Disney Company. Total Quality Management & Business Excellence, 23, 1–11. doi: 10.1080/14783363.2011.637801
   Web of Science ®Google Scholar
• Ju, T. L., Lin, B. S., Lin, C. H., & Kuo, H. J. (2006). TQM critical factors and KM value chain activities. Total Quality Management & Business Excellence, 17, 373–393. doi: 10.1080/14783360500451614
   Web of Science ®Google Scholar
• Juran, J. M. (1995). A history of managing for quality: The evolution, trend, and future directions of managing for quality. Wisconsin: ASQC Press.
   Google Scholar
• Kast, F. E., & Rosenzweig, J. E. (1972). General systems theory: Applications for organization and management. Academy of Management Journal, 15, 447–465. doi: 10.2307/255141
   Web of Science ®Google Scholar
• Lenka, U., & Suar, D. (2008). A holistic model of total quality management in services. The Icfaian Journal of Management Research, 7, 57–72.
   Google Scholar
• Liao, S. H., Chang, W. J., & Wu, C. C. (2010). Exploring TQM-Innovation relationship in continuing education: A system architecture and propositions. Total Quality Management & Business Excellence, 21, 1121–1139. doi: 10.1080/14783363.2010.529330
   Web of Science ®Google Scholar
• Ministry of Education (2006). The final report of national high school teacher selection. Changhua County, Taiwan: National Yuanlin Agricultural and Industrial Vocational High School (In Chinese).
   Google Scholar
• Ministry of Education (2007). The final report of national high school teacher selection. Nantou County, Taiwan: National Caotun Commercial and Industrial Vocational High School (In Chinese)
   Google Scholar
• Ministry of Education (2008). The final report of national high school teacher selection. Changhua County, Taiwan: National Yuanlin Agricultural and Industrial Vocational High School (In Chinese)
   Google Scholar
• Ministry of Education (2009). The final report of national high school teacher selection. Taipei County, Taiwan: National Tamshui Vocational High School (In Chinese)
   Google Scholar
• Ministry of Education (2010). The final report of national high school teacher selection. Taichung City, Taiwan: National Taichung Industrial High School (In Chinese)
   Google Scholar
• Ministry of Education (2011). The final report of national high school teacher selection. Taichung City, Taiwan: National Taichung Industrial High School (In Chinese)
   Google Scholar
• Ministry of Education. (2012). The posted information on the selection committee website. Retrieved from http://210.70.75.12/ (In Chinese).
   Google Scholar
• Mizikaci, F. (2006). A systems approach to program evaluation model for quality in higher education. Quality Assurance in Education, 14, 37–53. doi: 10.1108/09684880610643601
   Google Scholar
• Mondy, R. W., & Noe, R. M. (2005). Human resource management (9th ed.). Essex: Pearson Education.
   Google Scholar
• Ng, S. T., & Tang, Z. (2010). Labour-intensive construction sub-contractors: Their critical success factors. International Journal of Project Management, 28, 732–740. doi: 10.1016/j.ijproman.2009.11.005
   Web of Science ®Google Scholar
• Omil, J. C., Lorenzo, P. C., & Liste, A. V. (2011). The power of intangibles in high-profitability firms. Total Quality Management & Business Excellence, 22, 29–42. doi: 10.1080/14783363.2010.529642
   Web of Science ®Google Scholar
• Organization for Economic Cooperation and Development, OECD (2009). Achieving higher performance: Enhancing spending efficiency in health and education. OECD Economic Surveys: Mexico, 11, 63–98.
   Google Scholar
• Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64, 12–40.
   Web of Science ®Google Scholar
• Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Reassessment of expectations as a comparison standard in measuring service quality: Implications for further research. Journal of Marketing, 58, 111–124. doi: 10.2307/1252255
   Web of Science ®Google Scholar
• Parent, M. M. (2010). Decision making in major sport events over time: Parameters, drivers, and strategies. Journal of Sport Management, 24, 291–318.
   Web of Science ®Google Scholar
• Partlow, C. G. (1996). Human-resources practices of TQM hotels. Cornell Hotel and Restaurant Administration Quarterly, 37, 67–77. doi: 10.1177/001088049603700526
   Google Scholar
• Peterson, G., Sampson, J., & Reardon, R. (1991). Career development and services: A cognitive approach. Pacific Grove, CA: Brooks/Cole.
   Google Scholar
• Pratt, M. G., Rockmann, K. W., & Kaufmann, J. B. (2006). Constructing professional identity: The role of work and identity learning cycles in the customization of identity among medical residents. Academy of Management Journal, 49, 235–262. doi: 10.5465/AMJ.2006.20786060
   Web of Science ®Google Scholar
• Rees, C. J., & Doran, E. (2001). Employee selection in a total quality management context: Taking a hard look at a soft issue. Total Quality Management & Business Excellence, 12, 855–860. doi: 10.1080/09544120100000007
   Google Scholar
• Reid, R. A., & Chesterson, C. A. (2001). Applying Deming's process improvement techniques to banking. Journal of Organizational Excellence, 21, 41–56. doi: 10.1002/npr.1118
   Google Scholar
• Schonberger, R. J. (2007). Building a chain of customers: Linking business functions to create the world class company. New York: The Free Press.
   Google Scholar
• Schwab, D. P. (2005). Research methods for organizational studies. Mahwah, NJ: Lawrence Erlbaum Associates.
   Google Scholar
• Seetharaman, A., Sreenivasan, J., & Boon, L. P. (2006). Critical success factors of total quality management. Quality & Quantity, 40, 675–695. doi: 10.1007/s11135-005-1097-2
   Web of Science ®Google Scholar
• Smith, M. C., & Knab, K. M. (1996). National association of secondary school principals. NASSP Bulletin, 80, 101–106. doi: 10.1177/019263659608057918
   Google Scholar
• Sureshchander, G. S., Rajendran, C., & Anatharaman, R. N. (2002). The relationship between service quality and customer satisfaction: A factor specific approach. Journal of Services Marketing, 16, 363–379. doi: 10.1108/08876040210433248
   Google Scholar
• Tanco, M., Mateo, R., Santos, J., Jaca, C., & Viles, E. (2012). On the relationship between continuous improvement programmes and their effect on quality defects: An automotive case study. Total Quality Management & Business Excellence, 23, 277–290. doi: 10.1080/14783363.2011.637779
   Web of Science ®Google Scholar
• Tate, W. L., & Valk, W. V.D. (2008). Managing the performance of outsourced customer contact centers. Journal of Purchasing & Supply Management, 14, 160–169. doi: 10.1016/j.pursup.2008.04.002
   Google Scholar
• Temin, P. (2002). Teacher quality and the future of America. Eastern Economic Journal, 28, 285–300.
   Google Scholar
• The Senior High School Act. (2010). Amended on June 9, 2010. Retrieved December 25, 2010, from http://law.moj.gov.tw/Eng/LawClass/LawAll.aspx?PCode=H0060001
   Google Scholar
• Ueno, A. (2010). What are the fundamental features supporting service quality? Journal of Services Marketing, 24, 74–86. doi: 10.1108/08876041011017907
   Web of Science ®Google Scholar
• Vocational School Law. (2010). Amended on June 9, 2010. Retrieved December 25, 2010, from http://law.moj.gov.tw/Eng/LawClass/LawAll.aspx?PCode=H0040006
   Google Scholar
• Welch, C. (2000). The archaeology of business networks: The use of archival records in case study research. Journal of Strategic Marketing, 8, 197–208. doi: 10.1080/0965254X.2000.10815560
   Google Scholar
• Yin, R. K. (2003). Case study research: Design and methods (3rd ed.). Thousand Oaks, CA: Sage.
   Google Scholar
• Zheng, C. (2009). Keeping talents for advancing service firms in Asia. Journal of Service Management, 20, 482–502. doi: 10.1108/09564230910995107
   Web of Science ®Google Scholar