Integration of EFQM framework and quality information systems

References

• Ang , C. , Davies , M. and Finaly , P. 2001 . An empirical study of the use of information technology to support total quality management . Total Quality Management & Business Excellence , 12 ( 2 ) : 145 – 157 .
   Google Scholar
• Au , G. and Choi , I. 1999 . Facilitating implementation of total quality management through information technology . Information & Management , 36 ( 6 ) : 287 – 299 . (doi:10.1016/S0378-7206(99)00030-0)
   Web of Science ®Google Scholar
• Bentler , P. M. 1990 . Comparative fit indexes in structural models . Psychological Bulletin , 10 ( 2 ) : 238 – 246 . (doi:10.1037/0033-2909.107.2.238)
   Google Scholar
• Calvo-Mora , A. , Leal , A. and Roldan , J. 2005 . Relationships between the EFQM model criteria: A study in Spanish universities . Total Quality Management & Business Excellence , 16 ( 6 ) : 741 – 770 . (doi:10.1080/14783360500077708)
   Web of Science ®Google Scholar
• Calvo-Mora , A. , Leal , A. and Roldan , J. 2006 . Using enablers of the EFQM model to manage institutions of higher education . Quality Assurance in Education , 14 ( 2 ) : 99 – 122 . (doi:10.1108/09684880610662006)
   Google Scholar
• Chang , C. C. , Chiub , C. M. and Chen , C. A. 2010 . The effect of TQM practices on employee satisfaction and loyalty in government . Total Quality Management & Business Excellence , 21 ( 12 ) : 1299 – 1314 . (doi:10.1080/14783363.2010.530796)
   Web of Science ®Google Scholar
• Dewhurst , F. , Martinez-Lorente , A. and Dale , B. 1999 . Total quality management and information technologies: An exploration of the issues . International Journal of Quality & Reliability Management , 16 ( 4 ) : 392 – 405 . (doi:10.1108/02656719910249333)
   Google Scholar
• Dewhurst , F. , Martinez-Lorente , A. and Sanchez-Rodrıguez , C. 2003 . An initial assessment of the influence of IT on TQM: A multiple case study . International Journal of Operations & Production Management , 23 ( 4 ) : 348 – 374 . (doi:10.1108/01443570310467302)
   Web of Science ®Google Scholar
• Dillman , D. , Smyth , J. and Christian , L. 2009 . Internet, mail, and mixed-model survey: The tailored design method , New Jersey : John Wiley .
   Google Scholar
• EFQM . 2003a . The EFQM excellence model , Brussels : EFQM .
   Google Scholar
• EFQM . 2003b . Determining excellence; A questionnaire approach , Brussels : EFQM .
   Google Scholar
• Eskildsen, J.K., Kristensen, K., & Juhl, H.J. (2000). The causal structure of EFQM excellence model. Paper presented at the MAAOE conference, Estes Park, CO.
   Google Scholar
• Evans , J. R. 2004 . An exploratory study of performance measurement systems and relationships with performance results . Journal of Operations Management , 22 ( 3 ) : 219 – 232 . (doi:10.1016/j.jom.2004.01.002)
   Web of Science ®Google Scholar
• Flynn , B. B. , Schroeder , R. G. and Sakakibara , S. 1994 . A framework for quality management research and an associated measurement instrument . Journal of Operations Management , 11 ( 4 ) : 339 – 366 . (doi:10.1016/S0272-6963(97)90004-8)
   Google Scholar
• Forza , C. 1995a . Quality information systems and quality management: A reference model and associated measures for empirical research; develops a theory on the role of information systems within quality management . Industrial Management & Data Systems , 95 ( 2 ) : 6 – 14 .
   Web of Science ®Google Scholar
• Forza , C. 1995b . The impact of information systems on quality performance; an empirical study . International Journal of Operations & Production Management , 15 ( 6 ) : 69 – 83 . (doi:10.1108/01443579510090363)
   Web of Science ®Google Scholar
• Hair , J. F. , Black , W. C. , Babin , B. J. and Anderson , R. E. 2010 . Multivariate data analysis , 7 , New York , NY : Pearson Education International .
   Google Scholar
• Hemsworth , D. , Sanchez-Rodriguez , C. and Bidgood , B. 2008 . A structural model of the impact of quality management practices and purchasing-related Information systems on purchasing performance: A TQM perspective . Total Quality Management & Business Excellence , 19 ( 1–2 ) : 149 – 162 .
   Web of Science ®Google Scholar
• Jabnoun , N. and Sahraoui , S. 2004 . Enabling a TQM structure through information technology . Competitiveness Review , 14 ( 1–2 ) : 72 – 81 . (doi:10.1108/eb046469)
   Google Scholar
• Kaynak , H. 2003 . The relationship between total quality management practices and their effects on firm performance . Journal of Operations Management , 21 ( 4 ) : 405 – 435 . (doi:10.1016/S0272-6963(03)00004-4)
   Web of Science ®Google Scholar
• Lewis , W. G. , Pun , K. F. and Lalla , T. 2006 . Exploring soft versus hard factors for TQM implementation in small and medium-sized enterprises . International Journal of Productivity and Performance Management , 55 ( 7 ) : 539 – 554 . (doi:10.1108/17410400610702142)
   Google Scholar
• Lobo, S.R., & Ramanathan, K. (2005). Information and communication technology supported total quality management. In T.R. Anderson, T.U. Daim, & D.R. Kocaoglu (Eds.), Technology Management: A Unifying Discipline for Melting the Boundaries (310–320). Portland, Oregon, USA: Portland State University.
   Google Scholar
• Madan , P. 2010 . An award journey for business excellence: The case study of a public sector unit . Total Quality Management & Business Excellence , 21 ( 2 ) : 1343 – 1364 . (doi:10.1080/14783363.2010.530774)
   Google Scholar
• Marsden , P. and Wright , J. 2010 . Handbook of survey research , 2 , Bingley, UK : Emerald Group .
   Google Scholar
• Martinez-Lorente , A. , Sanchez-Rodrıguez , C. and Dewhurst , F. 2004 . The effect of information technologies on TQM: An initial analysis . International Journal of Production Economics , 89 : 77 – 93 . (doi:10.1016/j.ijpe.2003.06.001)
   Web of Science ®Google Scholar
• Mejma , E. , Victor , M. and Mwinuka , M. 2005 . Analysis of roles of IT on quality management . The TQM Magazine , 17 ( 4 ) : 364 – 374 . (doi:10.1108/09544780510603206)
   Google Scholar
• Meyer , S. and Collier , D. 2001 . An empirical test of the causal relationships in the Baldrige health care pilot criteria . Journal of Operations Management , 19 ( 4 ) : 403 – 425 . (doi:10.1016/S0272-6963(01)00053-5)
   Web of Science ®Google Scholar
• Pallant , J. 2007 . SPSS survival manual; A step by step guide to data analysis using SPSS for windows , 3 , Sydney : Open University Press .
   Google Scholar
• Phan , A. C. , Abdallah , B. A. and Matsui , Y. 2011 . Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies . International Journal of Production Economics , 133 ( 3 ) : 518 – 529 . (doi:10.1016/j.ijpe.2011.01.024)
   Google Scholar
• Pun , K. F. , Chin , K. S. and Lau , H. 1999 . A self-assessed quality management system based on integration of MBNQA/ISO 9000/ISO 14000 . International Journal of Quality & Reliability Management , 16 ( 6 ) : 606 – 629 . (doi:10.1108/02656719910268206)
   Google Scholar
• Sadeh , E. and Arumugam , V. 2010 . Interrelationships among EFQM excellence criteria in Iranian industrial SMEs . European Journal of Economics, Finance and Administrative Sciences , 19 : 155 – 167 .
   Google Scholar
• Samson , D. and Terziovski , M. 1999 . The relationship between total quality management practices and operational performance . Journal of Operations Management , 17 ( 4 ) : 393 – 409 . (doi:10.1016/S0272-6963(98)00046-1)
   Google Scholar
• Sanchez-Rodrıguez , C. , Dewhurst , F. and Martinez-Lorente , A. 2006 . IT use in supporting TQM initiatives: An empirical investigation . International Journal of Operations & Production Management , 26 ( 5 ) : 486 – 504 . (doi:10.1108/01443570610659874)
   Web of Science ®Google Scholar
• Sekaran , U. 2003 . Research methods for business: A skill-building approach , 4 , Haddington : John Wiley .
   Google Scholar
• Sit , W. , Ooi , K. B. , Lin , B. and Chong , A. Y.L. 2009 . TQM and customer satisfaction in Malaysia's service sector . Industrial Management & Data Systems , 109 ( 7 ) : 957 – 975 . (doi:10.1108/02635570910982300)
   Web of Science ®Google Scholar
• Statistical Centre of Iran . 2009 . Iran statistical yearbook , Tehran : Centre of statistics of Islamic Republic of Iran .
   Google Scholar
• Tabachnick , B. G. and Fidell , L. S. 2007 . Using multivariate statistics , New York : Pearson Education .
   Google Scholar
• Talat, F. (2010). Information technology literacy in business; the effects of total quality management. In 10th International Multidciplinary Scientific GeoConference & Expo SGEM 2010 conference proceedings (pp. 1043–1048). Bulgaria: SGEM.
   Google Scholar
• Tang , X. and Duan , G. 2006 . “ Integrated Quality Information System and China Experience ” . In Knowledge enterprise: Intelligent strategies in product design, manufacturing, and management , Edited by: Wang , K. 54 – 61 . Boston , MA : Springer .
   Google Scholar
• Tari , J. J. , Molina , J. F. and Castejo , J. L. 2007 . The relationship between quality management practices and their effects on quality outcomes . European Journal of Operational Research , 183 ( 2 ) : 483 – 501 . (doi:10.1016/j.ejor.2006.10.016)
   Web of Science ®Google Scholar
• Wu, X., & Gu, Y. (2009). Influence mechanism of information technology on quality management and organizational performance. Paper presented at 2009 International Conference on Industrial and Information Systems, Haikou, China.
   Google Scholar
• Zakuan , N. M. , Yusof , S. M. and Laosirihongthong , T. 2010 . Proposed relationship of TQM and organisational performance using structured equation modelling . Total Quality Management & Business Excellence , 21 ( 2 ) : 185 – 203 . (doi:10.1080/14783360903550020)
   Web of Science ®Google Scholar
• Zeng , S. , Lou , G. and Tam , V. 2007 . Managing information flows for quality improvement of projects . Measuring Business Excellence , 11 ( 3 ) : 30 – 40 . (doi:10.1108/13683040710820737)
   Google Scholar