References
- Dahlgaard-Park, Su Mi & Dahlgaard, Jens J. (2010), “Organizational learnability and innovability: A system for assessing, diagnosing and improving innovations”, International Journal of Quality and Service Sciences, Vol. 2:2, pp.153–174. doi: 10.1108/17566691011057339
- Dahlgaard, Jens J., Pettersen, Jostein & Dahlgaard-Park, Su Mi (2011), “Quality and lean health care: a system for assessing and improving the health of healthcare organisations”, Total Quality Management & Business Excellence, Vol. 22:6, pp. 673–689. doi: 10.1080/14783363.2011.580651