960
Views
10
CrossRef citations to date
0
Altmetric
Articles

The link between quality management and innovation performance: a content analysis of survey-based research

, &

References

  • Benner, M. J., & Tushman, M. (2003). Exploitation, exploration and process management: The productivity dilemma revisited. Academy of Management Review, 28, 238–256.
  • Boyd, H. W. J., & Westfall, R. (1955). Interviewers as a source of error in surveys. Journal of Marketing, 19(4), 311–324.
  • Camisón, C., & Puig-Denia, A. (2016). Are quality management practices enough to improve process innovation? International Journal of Production Research, 54(10), 2875–2894.
  • Chatha, K. A., Butt, I., & Tariq, A. (2015). Research methodologies and publication trends in manufacturing strategy. International Journal of Operations & Production Management, 35(4), 487–546.
  • Dillman, D. A., Smyth, J. D., & Christian, L. (2009). Internet, mail and mixed-mode surveys: The tailored design method. Hoboken, NJ: Wiley.
  • Duriau, V. J., Reger, R. K., & Pfarrer, M. D. (2007). A content analysis of the content analysis literature in organization studies: Research themes, data sources, and methodological refinements. Organizational Research Methods, 10(1), 5–34.
  • Field, A. P. (2009). Discovering statistics using SPSS: And sex and drugs and rock ‘n’ roll (3rd ed.). London: Sage.
  • Flynn, B. B. (1994). The relationship between quality management practices, infrastructure and fast product innovation. Benchmarking for Quality Management & Technology, 1(1), 48–64.
  • Flynn, B. B., Sakakibara, S., Schroeder, R. G., Bates, K. A., & Flynn, E. J. (1990). Empirical research methods in operations management. Journal of Operations Management, 9(2), 250–284.
  • Forza, C. (2002). Survey research in operations management: A process-based perspective. International Journal of Operations & Production Management, 22(2), 152–194.
  • Frohlich, M. T. (2002). Techniques for improving response rates in OM survey research. Journal of Operations Management, 20, 53–62.
  • Gallardo-Gallardo, E., Nijs, S., Dries, N., & Gallo, P. (2015). Towards an understanding of talent management as a phenomenon-driven field using bibliometric and content analysis. Human Resource Management Review, 25(3), 264–279.
  • Gupta, S., Verma, R., & Victorino, L. (2006). Empirical research published in production and operations management (1992–2005): trends and future research directions. Production and Operations Management, 15(3), 432–448.
  • Hitt, M. A., Beamish, P. W., Jackson, S. E., & Mathieu, J. E. (2007). Building theoretical and empirical bridges across levels: Multilevel research in management. Academy of Management Journal, 50(6), 1385–1399.
  • Hoang, D. T., Igel, B., & Laosirihongthong, T. (2006). The impact of total quality management on innovation. International Journal of Quality & Reliability Management, 23(9), 1092–1117.
  • Hung, R. Y., Lien, B. Y., Fang, S., & McLean, G. N. (2010). Knowledge as a facilitator for enhancing innovation performance through total quality management. Total Quality Management & Business Excellence, 21(4), 425–438.
  • Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, 21(4), 405–435.
  • Kim, D. Y., Kumar, V., & Kumar, U. (2012). Relationship between quality management practices and innovation. Journal of Operations Management, 30(4), 295–315.
  • Malhotra, M., & Grover, V. (1998). An assessment of survey research in POM: From constructs to theory. Journal of Operations Management, 16(4), 407–425.
  • Manders, B., de Vries, H. J., & Blind, K. (2016). ISO 9001 and product innovation: A literature review and research framework. Technovation, 48–49, 41–55.
  • Martínez-Costa, M., & Martínez-Lorente, A. R. (2008). Does quality management foster or hinder innovation? An empirical study of Spanish companies. Total Quality Management, 19(3), 209–221.
  • Mellahi, K., & Harris, L. C. (2016). Response rates in business and management research: An overview of current practice and suggestions for future direction. British Journal of Management, 27(2), 426–437.
  • Moreno-Luzon, M. D., Gil-Marques, M., & Valls-Pasola, J. (2013). TQM, innovation and the role of cultural change. Industrial Management & Data Systems, 113(8), 1149–1168.
  • Nair, A. (2006). Meta-analysis of the relationship between quality management practices and firm performance-implications for quality management theory development. Journal of Operations Management, 24, 948–975.
  • Perdomo-Ortiz, J., González-Benito, J., & Galende, J. (2009). An analysis of the relationship between total quality management-based human resource management practices and innovation. The International Journal of Human Resource Management, 20(5), 1191–1218.
  • Pfeifer, T., Siegler, S., & Varnhagen, V. (1998). Business excellence through a robust development process for innovative products. Total Quality Management, 9(4–5), 191–194.
  • Pierce, J. C., & Aguinis, H. (2013). The too-much-of-a-good-thing effect in management. Journal of Management, 39(2), 313–338.
  • Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903.
  • Prajogo, D. I., & Hong, S. W. (2008). The effect of TQM on performance in R&D environments: A perspective from South Korean firms. Technovation, 28(12), 855–863.
  • Prajogo, D. I., & Sohal, A. S. (2001). TQM and innovation: A literature review and research framework. Technovation, 21(9), 539–558.
  • Prajogo, D. I., & Sohal, A. S. (2003). The relationship between TQM practices, quality performance, and innovation performance. International Journal of Quality & Reliability Management, 20(8), 901–918.
  • Prajogo, D. I., & Sohal, A. S. (2004). The multidimensionality of TQM practices in determining quality and innovation performance – an empirical examination. Technovation, 24(6), 443–453.
  • Prajogo, D. I., & Sohal, A. S. (2006). The integration of TQM and technology/R&D management in determining quality and innovation performance. Omega, 34(3), 296–312.
  • Riillo, C. A. F. (2014). Quality management and innovation: A review of quantitative studies. International Journal of Productivity and Quality Management, 14(4), 441–456.
  • Ruiz-Moreno, A., Haro-Domínguez, C., Tamayo-Torres, I., & Ortega-Egea, T. (2016). Quality management and administrative innovation as firms’ capacity to adapt to their environment. Total Quality Management & Business Excellence, 27(1–2), 48–63.
  • Rungtusanatham, M. J., Choi, T. Y., Hollingworth, D. G., Wu, Z., & Forza, C. (2003). Survey research in operations management: Historical analyses. Journal of Operations Management, 21(4), 475–488.
  • Shi, M., & Yu, W. (2013). Supply chain management and financial performance: Literature review and future directions. International Journal of Operations & Production Management, 33(10), 1283–1317.
  • Silva, G. M., Gomes, P. J., Filipe Lages, L., & Lopes Pereira, Z. (2014). The role of TQM in strategic product innovation: An empirical assessment. International Journal of Operations & Production Management, 34(10), 1307–1337.
  • Singh, P. J., & Smith, A. J. R. (2004). Relationship between TQM and innovation: An empirical study. Journal of Manufacturing Technology Management, 15(5), 394–401.
  • Song, Y., & Su, Q. (2015). The relationship between quality management and new product development: Evidence from China. Operations Management Research, 8(1–2), 1–14.
  • Sousa, R., & Voss, C. A. (2008). Contingency research in operations management practices. Journal of Operations Management, 26(6), 697–713.
  • Taylor, A., & Taylor, M. (2009). Operations management research: Contemporary themes, trends and potential future directions. International Journal of Operations & Production Management, 29(12), 1316–1340.
  • Weber, R. (1990). Basic content analysis. Beverly Hills, CA: Sage.
  • Zeng, J., Phan, C. A., & Matsui, Y. (2015). The impact of hard and soft quality management on quality and innovation performance: An empirical study. International Journal of Production Economics, 162, 216–226.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.