Improving waiting time for surgical rooms using workflow and the six-sigma method

References

• Abásolo, I., Barber, P., López-Valcárcel, B. G., & Jiménez, O. (2014). Real waiting times for surgery: Proposal for an improved system for their management. Gaceta Sanitaria, 28(3), 215–221. doi: 10.1016/j.gaceta.2013.10.011
   PubMed Web of Science ®Google Scholar
• Ackerman, I. N., Bennell, K. L., & Osborne, R. H. (2011). Decline in health-related quality of life reported by more than half of those waiting for joint replacement surgery: A prospective cohort study. BMC Musculoskeletal Disorders, 12, 108. doi: 10.1186/1471-2474-12-108
   PubMed Web of Science ®Google Scholar
• Akkerman, R., & Knip, M. (2004). Reallocation of beds to reduce waiting time for cardiac surgery. Health Care Management Science, 7(2), 119–126. doi: 10.1023/B:HCMS.0000020651.02085.49
   PubMedGoogle Scholar
• Brake, M., Moore, P., Taylor, S. M., Trites, J., Murray, S., & Hart, R. (2013). Expectantly waiting: A survey of thyroid surgery wait times among Canadian otolaryngologists. Journal of Otolaryngology-Head & Neck Surgery, 42(Sept), 47. doi: 10.1186/1916-0216-42-47
   Google Scholar
• Chen, H. T., & Chen, K. S. (2016). A paired-test method to verify service speed improvement in the Six sigma approach: A restaurant’s case study. Total Quality Management and Business Excellence, 27(11–12), 1277–1297. doi: 10.1080/14783363.2015.1074522
   Web of Science ®Google Scholar
• Conner-Spady, B. L., Sanmartin, C., Johnston, G. H., McGurran, J. J., Kehler, M., & Noseworthy, T. W. (2011). The importance of patient expectations as a determinant of satisfaction with waiting times for hip and knee replacement surgery. Health Policy, 101(3), 245–252. doi: 10.1016/j.healthpol.2011.05.011
   PubMed Web of Science ®Google Scholar
• Cubillas, J. J., Ramos, M. I., Feito, F. R., & Ureña, T. (2014). An improvement in the appointment scheduling in primary health care centers using data mining. Journal of Medical Systems, 38(8), 89. doi: 10.1007/s10916-014-0089-y
   PubMed Web of Science ®Google Scholar
• Deveaux, P. G., & McCafferty, M. H. (2006). Planned delayed operation for barium extravasation into the peritoneal cavity. International Journal of Colorectal Disease, 21(4), 392–394. doi: 10.1007/s00384-005-0004-6
   PubMed Web of Science ®Google Scholar
• Devi, S. P., Rao, K. S., & Sangeetha, S. S. (2012). Prediction of surgery times and scheduling of operation theaters in optholmology department. Journal of Medical Systems, 36(2), 415–430. doi: 10.1007/s10916-010-9486-z
   PubMed Web of Science ®Google Scholar
• Dexter, F., Abouleish, A. E., Epstein, R. H., Whitten, C. W., & Lubarsky, D. A. (2003). Use of operating room information system data to predict the impact of reducing turnover times on staffing costs. Anesthesia & Analgesia, 97(4), 1119–1126. doi: 10.1213/01.ANE.0000082520.68800.79
   PubMed Web of Science ®Google Scholar
• Dexter, F., & Macario, A. (2004). When to release allocated operating room time to increase operating room efficiency. Anesthesia & Analgesia, 98(3), 758–762. doi: 10.1213/01.ANE.0000100739.03919.26
   PubMed Web of Science ®Google Scholar
• Doğan, N. Ö., & Unutulmaz, O. (2016). Lean production in healthcare: A simulation-based value stream mapping in the physical therapy and rehabilitation department of a public hospital. Total Quality Management & Business Excellence, 27(1–2), 64–80. doi: 10.1080/14783363.2014.945312
   Web of Science ®Google Scholar
• Gijo, E., & Antony, J. (2014). Reducing patient waiting time in outpatient department using lean six sigma methodology. Quality and Reliability Engineering International, 30(8), 1481–1491. doi: 10.1002/qre.1552
   Web of Science ®Google Scholar
• Goh, T. (2011). Six sigma in industry: Some observations after twenty-five years. Quality and Reliability Engineering International, 27(2), 221–227. doi: 10.1002/qre.1093
   Web of Science ®Google Scholar
• Gutierrez Gutierrez, L., Barrales-Molina, V., & Tamayo-Torres, J. (2016). The knowledge transfer process in Six sigma subsidiary firms. Total Quality Management & Business Excellence, 27(5–6), 613–627. doi: 10.1080/14783363.2015.1032237
   Web of Science ®Google Scholar
• Hamilton, B. H., Ho, V., & Goldman, D. P. (2000). Queuing for surgery: Is the US or Canada worse off? Review of Economics and Statistics, 82(2), 297–308. doi: 10.1162/003465300558687
   Web of Science ®Google Scholar
• Johnson, E. C., Horwood, J., & Gooberman-Hill, R. (2014). Conceptualising time before surgery: The experience of patients waiting for hip replacement. Social Science & Medicine, 116, 126–133. doi: 10.1016/j.socscimed.2014.06.037
   PubMed Web of Science ®Google Scholar
• Kolker, A. (2008). Process modeling of emergency department patient flow: Effect of patient length of stay on ED diversion. Journal of Medical Systems, 32(5), 389–401. doi: 10.1007/s10916-008-9144-x
   PubMed Web of Science ®Google Scholar
• Kolker, A. (2009). Process modeling of ICU patient flow: Effect of daily load leveling of elective surgeries on ICU diversion. Journal of Medical Systems, 33(1), 27–40. doi: 10.1007/s10916-008-9161-9
   PubMed Web of Science ®Google Scholar
• Lanham, B., & Maxson-Cooper, P. (2003). Is six sigma the answer for nursing to reduce medical errors and enhance patient safety? Nursing Economics, 21(1), 39–41.
   PubMedGoogle Scholar
• Leu, J.-D., & Huang, Y.-T. (2011). An application of business process method to the clinical efficiency of hospital. Journal of Medical Systems, 35(3), 409–421. doi: 10.1007/s10916-009-9376-4
   PubMed Web of Science ®Google Scholar
• Lifvergren, S., Gremyr, I., Hellström, A., Chakhunashvili, A., & Bergman, B. (2010). Lessons from Sweden’s first large-scale implementation of Six sigma in healthcare. Operations Management Research, 3(3–4), 117–128. doi: 10.1007/s12063-010-0038-y
   Web of Science ®Google Scholar
• Pacciarelli, D., & D’Ariano, A. (2012). Increasing the reliability of production schedules in a pharmaceutical packaging department. Journal of Medical Systems, 36(6), 3407–3421. doi: 10.1007/s10916-011-9791-1
   PubMed Web of Science ®Google Scholar
• Pakdil, F., & Harwood, T. N. (2005). Factors that influence efficiency in performing ENT cases: A qualitative and quantitative analysis. Journal of Medical Systems, 29(3), 285–301. doi: 10.1007/s10916-005-5188-3
   PubMedGoogle Scholar
• Palvannan, R. K., & Teow, K. L. (2012). Queueing for healthcare. Journal of Medical Systems, 36(2), 541–547. doi: 10.1007/s10916-010-9499-7
   PubMed Web of Science ®Google Scholar
• Polk, H. C., Lewis, J. N., Ali, M. K., Jones, T., & Robbins, R. (2010). The complementary value of trained abstractors and surgeons in the more accurate assessment of surgical quality. American Journal of Medical Quality, 25(6), 444–448. doi: 10.1177/1062860610373137
   PubMed Web of Science ®Google Scholar
• Prashar, A. (2016). Six sigma adoption in public utilities: A case study. Total Quality Management & Business Excellence, 27(5–6), 479–506. doi: 10.1080/14783363.2015.1014782
   Web of Science ®Google Scholar
• Quon, J. A., Sobolev, B. G., Levy, A. R., Fisher, C. G., Bishop, P. B., Kopec, J. A., Dvorak, M. F., & Schechter, M. T. (2013). The effect of waiting time on pain intensity after elective surgical lumbar discectomy. The Spine Journal, 13(12), 1736–1748. doi: 10.1016/j.spinee.2013.05.038
   PubMed Web of Science ®Google Scholar
• Randell, R., Greenhalgh, J., Hindmarsh, J., Dowding, D., Jayne, D., Pearman, A., Gardner, P., Croft, J., & Kotze, A. (2014). Integration of robotic surgery into routine practice and impacts on communication, collaboration, and decision making: A realist process evaluation protocol. Implementation Science, 9(1), 784. doi: 10.1186/1748-5908-9-52
   Google Scholar
• Rasouli, O., & Zarei, M. H. (2016). Monitoring and reducing patient dissatisfaction: A case study of an Iranian public hospital. Total Quality Management & Business Excellence, 27(5–6), 531–559. doi: 10.1080/14783363.2015.1016869
   Web of Science ®Google Scholar
• Schut, F. T., & Varkevisser, M. (2013). Tackling hospital waiting times: The impact of past and current policies in the Netherlands. Health Policy, 113(1–2), 127–133. doi: 10.1016/j.healthpol.2013.05.003
   PubMed Web of Science ®Google Scholar
• Sobolev, B. G., Sanchez, V., & Vasilakis, C. (2011). Systematic review of the use of computer simulation modeling of patient flow in surgical care. Journal of Medical Systems, 35(1), 1–16. doi: 10.1007/s10916-009-9336-z
   PubMed Web of Science ®Google Scholar
• Tello-Leal, E., Chiotti, O., & Villarreal, P. D. (2012). Process-oriented integration and coordination of healthcare services across organizational boundaries. Journal of Medical Systems, 36(6), 3713–3724. doi: 10.1007/s10916-012-9844-0
   PubMed Web of Science ®Google Scholar
• van den Heuvel, J., Does, R. J., & Vermaat, M. (2004). Six sigma in a Dutch hospital: Does it work in the nursing department? Quality and Reliability Engineering International, 20(5), 419–426. doi: 10.1002/qre.656
   Web of Science ®Google Scholar
• Viapiano, J., & Ward, D. S. (2000). Operating room utilization: The need for data. International Anesthesiology Clinics, 38(4), 127–140. doi: 10.1097/00004311-200010000-00009
   PubMedGoogle Scholar
• Viberg, N., Forsberg, B. C., Borowitz, M., & Molin, R. (2013). International comparisons of waiting times in health care–limitations and prospects. Health Policy, 112(1), 53–61. doi: 10.1016/j.healthpol.2013.06.013
   PubMed Web of Science ®Google Scholar
• Xiong, J., He, Z., Ke, B., & Zhang, M. (2016). Development and validation of a measurement instrument for assessing quality management practices in hospitals: An exploratory study. Total Quality Management & Business Excellence, 27(5–6), 465–478. doi: 10.1080/14783363.2015.1012059
   Web of Science ®Google Scholar