The recruit requirements of recent graduates: approaching the existing mismatch

References

• Abdullah, F. (2006). Measuring service quality in higher education: HEdPERF versus SERVPERF. Marketing Intelligence & Planning, 24(1), 31–47. https://doi.org/10.1108/02634500610641543
   Web of Science ®Google Scholar
• Alcañiz, M., Riera-Prunera, M. C., & Claveria, O. (2013). La formació competencial dels llicenciats en economia i empresa: Una visió des del seu entorn professional. Revista d’Innovació i Recerca en Educació, 6(2), 64–85. https://doi.org/10.1344/reire2013.6.2625
   Google Scholar
• Álvarez-González, P., López-Miguens, M. J., & Caballero, G. (2017). Perceived employability in university students: Developing an integrated model. Career Development International, 22(3), 280–299.https://doi.org/10.1108/CDI-08-2016-0135.
   Web of Science ®Google Scholar
• Barnes, B. R. (2007). Analysing service quality: The case of post-graduate Chinese students. Total Quality Management & Business Excellence, 18(3), 313–331. https://doi.org/10.1080/14783360601152558
   Web of Science ®Google Scholar
• Boccuzzo, G., & Gianecchini, M. (2015). Measuring young graduates’ job quality through a composite indicator. Social Indicators Research, 122(2), 453–478. https://doi.org/10.1007/s11205-014-0695-6
   Web of Science ®Google Scholar
• Braun, E., Woodley, A., Richardson, J. T. E., & Leidner, B. (2012). Self-rated competences questionnaires from a design perspective. Educational Research Review, 7(1), 1–18. https://doi.org/10.1016/j.edurev.2011.11.005
   Web of Science ®Google Scholar
• Braun, E. M. P., & Brachem, J. (2015). Requirements higher education graduates meet on the labor market. Peabody Journal of Education, 90(4), 574–595. https://doi.org/10.1080/0161956X.2015.1068086
   Google Scholar
• Bullard, S. H., Stephens Williams, P., Coble, T., Coble, D. W., Darville, R., & Rogers, L. (2014). Producing society-ready foresters: A research-based process to revise the curriculum at Stephen F. Austin state university. Journal of Forestry, 112(4), 354–360. https://doi.org/10.5849/jof.13-098
   Web of Science ®Google Scholar
• Bürgermeister, A., Ringeisen, T., & Raufelder, D. (2016). Fostering Students’ moderation competence: The interplay between Social relatedness and perceived competence. Teaching in Higher Education, 21(8), 990–1005. https://doi.org/10.1080/13562517.2016.1209183
   Web of Science ®Google Scholar
• Calvo-Porral, C., Lévy-Mangin, J. P., & Novo-Corti, I. (2013). Perceived quality in higher education: An empirical study. Marketing Intelligence & Planning, 31(6), 601–619. https://doi.org/10.1108/MIP-11-2012-0136
   Google Scholar
• CareerBuilder. (2017, April 13). The skills gap is costing companies nearly $1 Million annually, according to New CareerBuilder survey. CareerBuilder Newsroom. http://press.careerbuilder.com/2017-04-13-The-Skills-Gap-is-Costing-Companies-Nearly-1-Million-Annually-According-to-New-CareerBuilder-Survey
   Google Scholar
• Chatterjee, A., Ghosh C., & Bandyopadhyay, S. (2009). Assessing students’ rating in higher education: A SERVQUAL approach. Total Quality Management & Business Excellence, 20(10), 1095–1109. https://doi.org/10.1080/14783360903247114
   Web of Science ®Google Scholar
• Cheruiyot, T. K., & Maru, L. C. (2013). Service quality and relative performance of public universities in east Africa. The TQM Journal, 25(5), 533–546. https://doi.org/10.1108/TQM-11-2012-0103
   Google Scholar
• Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Lawrence Erlbaum Associates.
   Google Scholar
• Conchado, A., Carot, J. M., & Bas, M. C. (2015). Competencies for knowledge management: Development and validation of a scale. Journal of Knowledge Management, 19(4), 836–855. https://doi.org/10.1108/JKM-10-2014-0447
   Web of Science ®Google Scholar
• Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297–334. https://doi.org/10.1007/BF02310555
   Web of Science ®Google Scholar
• Dillman, D. A. (2000). Mail and internet surveys: The tailored design (2nd ed.) John Wiley.
   Google Scholar
• Drew, S. (1998). Students’ perceptions of their learning outcomes. Teaching in Higher Education, 3(2), 197–217. https://doi.org/10.1080/1356215980030206
   Google Scholar
• Duque, L. C. (2014). A framework for analysing higher education performance: Students’ satisfaction, perceived learning outcomes and dropout intentions. Total Quality Management & Business Excellence, 25(1-2), 1–21. https://doi.org/10.1080/14783363.2013.807677
   Web of Science ®Google Scholar
• Eaton, D. K., Brener, N. D., Kann, L., Roberts, A. M., Kyle, T. M., Flint, K. H., & Ross, A. L. R. (2011). Computer availability and principals’ perceptions of online surveys. Journal of School Health, 81(7), 365–373. https://doi.org/10.1111/j.1746-1561.2011.00604.x
   PubMed Web of Science ®Google Scholar
• Ellis, P. (2010). The essential guide to effect sizes: Statistical power, meta-analysis, and the interpretation of research results. Cambridge University Press.
   Google Scholar
• Elmes, J. (2016). Penguin Random House removes degree requirement for job applicants. Times Higher Education: World University Rankings. https://www.timeshighereducation.com/news/penguin-random-house-removes-degree-requirement-job-applicants
   Google Scholar
• Firdaus, A. (2006). The development of HEdPERF: A new measuring instrument of service quality for the higher education sector. International Journal of Consumer Studies, 30(6), 569–581. https://doi.org/10.1111/j.1470-6431.2005.00480.x
   Google Scholar
• Fritz, C. O., Morris, P. E., & Richler, J. J. (2012). Effect size estimates: Current use, calculations, and interpretation. Journal of Experimental Psychology: General, 141(1), 2–18. https://doi.org/10.1037/a0024338
   PubMed Web of Science ®Google Scholar
• Gajderowicz, T., Grotkowska, G., & Wincenciak, L. (2014). Graduates’ job satisfaction across domains of study. International Journal of Manpower, 35(4), 470–499. https://doi.org/10.1108/IJM-05-2013-0109
   Web of Science ®Google Scholar
• García-Aracil, A., & van der Velden, R. (2008). Competencies for young European higher education graduates: Labor market mismatches and their payoffs. Higher Education, 55(2), 219–239. https://doi.org/10.1007/s10734-006-9050-4
   Web of Science ®Google Scholar
• Guerrero, D., & de los Ríos, I. (2012). Professional competences: A classification of international models. Social and Behavioral Sciences, 46, 1290–1296.
   Google Scholar
• Hanaysha, J. R. M., Dileep, K., & Hilman, H. (2012). Service quality and satisfaction: Study on international students in universities of north Malaysia. International Journal of Research in Management, 2(3), 116–133.
   Google Scholar
• Havergal, C. (2015, August 3). Ernst and young drops degree classification threshold for graduate recruitment. Times Higher Education: World University Rankings. https://www.timeshighereducation.com/news/ernst-and-young-drops-degree-classification-threshold-graduate-recruitment
   Google Scholar
• Hedges, L. V. (1981). Distribution theory for glass’s estimator of effect size and related estimators. Journal of Educational Statistics, 6(2), 106–128. https://doi.org/10.3102/10769986006002107
   Google Scholar
• Heijke, H., Meng, C., & Ris, C. (2003). Fitting to the job: The role of generic and vocational competencies in adjustment and performance. Labour Economics, 10(2), 215–229. https://doi.org/10.1016/S0927-5371(03)00013-7
   Web of Science ®Google Scholar
• Lefever, S., Dal, M., & Matthíasdóttir, A. (2007). Online data collection in academic research: Advantages and limitations. British Journal of Educational Technology, 38(4), 574–582. https://doi.org/10.1111/j.1467-8535.2006.00638.x
   Web of Science ®Google Scholar
• Lupo, T. (2013). A fuzzy ServQual based method for reliable measurements of education quality in Italian higher education area. Expert Systems with Applications, 40(17), 7096–7110. https://doi.org/10.1016/j.eswa.2013.06.045
   Web of Science ®Google Scholar
• ManpowerGroup. (2021). Manpowergroup’s annual talent shortage survey. https://go.manpowergroup.com/talent-shortage#thereport
   Google Scholar
• Marimon, F., Mas-Machuca, M., Berbegal-Mirabent, J., & Llach, J. (2017). Univqual: A holistic scale to assess student perceptions of service quality at universities. Total Quality Management & Business Excellence, 30(1-2), 184–200. https://doi.org/10.1080/14783363.2017.1302795
   Web of Science ®Google Scholar
• Nathan, S. (2018, April 16). Many sides of skills gap issue – What the universities can and cannot do. EDU Alliance Journal, https://edualliancegroup.blog/2018/04/16/many-sides-of-skills-gap-issue-what-the-universities-can-and-cannot-do/
   Google Scholar
• Nulty, D. D. (2008). The adequacy of response rates to online and paper surveys: What can be done? Assessment & Evaluation in Higher Education, 33(3), 301–314. https://doi.org/10.1080/02602930701293231
   Web of Science ®Google Scholar
• Pagani, R. (2009). Una introducción a Tuning Educational Structures in Europe. La contribución de las universidades al proceso de Bolonia. Publicaciones de la Universidad de Deusto.
   Google Scholar
• Parasuraman, A., Zeithaml, V. Z., & Berry, L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(3), 41–50. https://doi.org/10.1177/002224298504900403
   Web of Science ®Google Scholar
• Powell, T. C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16(1), 15–38. https://doi.org/10.1002/smj.4250160105
   Web of Science ®Google Scholar
• Pradela, A. (2015). Quality of graduates’ preparation for labour market – a ServQual analysis. Procedia – Social and Behavioral Sciences, 174, 1671–1677. https://doi.org/10.1016/j.sbspro.2015.01.820
   Google Scholar
• PricewaterhouseCoopers. (2015, May 4). Pwc scraps UCAS points as entry criteria for graduate jobs. PricewaterhouseCoopers Press Room. https://pwc.blogs.com/press_room/2015/05/pwc-scraps-ucas-points-as-entry-criteria-for-graduate-jobs.html
   Google Scholar
• Rossiter, J. R. (2002). The C-OAR-SE procedure for scale development in marketing. International Journal of Research in Marketing, 19(4), 305–335. https://doi.org/10.1016/S0167-8116(02)00097-6
   Web of Science ®Google Scholar
• Sax, L. J., Gilmartin, S. K., & Bryant, A. N. (2003). Assessing response rates and nonresponse bias in web and paper surveys. Research in Higher Education, 44(4), 409–432. https://doi.org/10.1023/A:1024232915870
   Web of Science ®Google Scholar
• Scott, B. (2014). Graduate attributes and talent perceptions: Reflections on the first year of graduate employment. International Journal of Employment Studies, 22(1), 39–59.
   Google Scholar
• Sultan, P., & Yin Wong, H. (2012). Service quality in a higher education context: An integrated model. Asia Pacific Journal of Marketing and Logistics, 24(5), 755–784. https://doi.org/10.1108/13555851211278196
   Google Scholar
• Tabatabaei, M., & Gardiner, A. (2012). Recruiters’ perceptions of information systems graduates with traditional and online education. Journal of Information Systems Education, 23(2), 133–142.
   Google Scholar
• Tan, K. C., & Kek, S. W. (2004). Service quality in higher education using an enhanced SERVQUAL approach. Quality in Higher Education, 10(1), 17–24. https://doi.org/10.1080/1353832242000195032
   Google Scholar
• van Dierendonck, D., & van der Gaast, E. (2013). Goal orientation, academic competences and early career success. Career Development International, 18(7), 694–711. https://doi.org/10.1108/CDI-01-2013-0003
   Web of Science ®Google Scholar
• Wickramasinghe, V., & Perera, L. (2010). Graduates’, university lecturers’ and employers’ perceptions towards employability skills. Education + Training, 52(3), 226–244. https://doi.org/10.1108/00400911011037355
   Google Scholar
• Wolniak, R., & Skotnicka-Zasadzien, B. (2012). The concept study of servqual method’s gap. Quality & Quantity, 46(4), 1239–1247. https://doi.org/10.1007/s11135-011-9434-0
   Google Scholar
• Zafiropoulos, C., & Vrana, V. (2008). Service quality assessment in a Greek higher education institute. Journal of Business Economics and Management, 9(1), 33–45. https://doi.org/10.3846/1611-1699.2008.9.33-45
   Web of Science ®Google Scholar