Hearing aid acquisition and ownership: what can we learn from online consumer reviews?

References

• Ainscough, E., S. N. Smith, K. Greenwell, and D. J. Hoare. 2018. “Findings and Ethical Considerations from a Thematic Analysis of Threads within Tinnitus Online Support Groups.” American Journal of Audiology 27 (3S): 503–512. doi:https://doi.org/10.1044/2018_AJA-IMIA3-18-0013.
   PubMedGoogle Scholar
• Bennett, R. J., E. M. Kosovich, I. Stegeman, A. Ebrahimi-Madiseh, S. Tegg-Quinn, and R. H. Eikelboom. 2020. “Investigating the Prevalence and Impact of Device-Related Problems Associated with Hearing Aid Use.” International Journal of Audiology – Audiology 59 (8): 615–623. doi:https://doi.org/10.1080/14992027.2020.1731615.
   PubMed Web of Science ®Google Scholar
• Bennett, R. J., A. Laplante-Lévesque, and R. H. Eikelboom. 2019. “How Do Hearing Aid Owners Respond to Hearing Aid Problems?” Ear and Hearing 40 (1): 77–87. doi:https://doi.org/10.1097/AUD.0000000000000595.
   PubMed Web of Science ®Google Scholar
• Bennett, R. J., A. Laplante-Lévesque, C. J. Meyer, and R. H. Eikelboom. 2018. “Exploring Hearing Aid Problems: Perspectives of Hearing Aid Owners and Clinicians.” Ear and Hearing 39 (1): 172–187. doi:https://doi.org/10.1097/AUD.0000000000000477.
   PubMed Web of Science ®Google Scholar
• Bennett, R. J., C. J. Meyer, R. H. Eikelboom, and M. D. Atlas. 2018a. “Evaluating Hearing Aid Management: Development of the Hearing Aid Skills and Knowledge Inventory (HASKI).” American Journal of Audiology 27 (3): 333–348. doi:https://doi.org/10.1044/2018_AJA-18-0050.
   PubMed Web of Science ®Google Scholar
• Bennett, R. J., C. J. Meyer, R. H. Eikelboom, and M. D. Atlas. 2018b. “Investigating the Knowledge, Skills, and Tasks Required for Hearing Aid Management: Perspectives of Clinicians and Hearing Aid Owners.” American Journal of Audiology 27 (1): 67–84. doi:https://doi.org/10.1044/2017_AJA-17-0059.
   PubMed Web of Science ®Google Scholar
• Bennett, R. J., C. J. Meyer, R. H. Eikelboom, J. D. Atlas, and M. D. Atlas. 2018. “Factors Associated with Self-Reported Hearing Aid Management Skills and Knowledge.” American Journal of Audiology 27 (4): 604–613. doi:https://doi.org/10.1044/2018_AJA-18-0053.
   PubMed Web of Science ®Google Scholar
• Bisgaard, N., and S. Ruf. 2017. “Findings from EuroTrak Surveys from 2009 to 2015: Hearing Loss Prevalence, Hearing Aid Adoption, and Benefits of Hearing Aid Use.” American Journal of Audiology 26 (3S): 451–461. doi:https://doi.org/10.1044/2017_AJA-16-0135.
   PubMedGoogle Scholar
• Bujnowska-Fedak, M., and P. Węgierek. 2020. “The Impact of Online Health Information on Patient Health Behaviours and Making Decisions concerning Health.” International Journal of Environmental Research and Public Health 17 (3): 880. doi:https://doi.org/10.3390/ijerph17030880.
   Web of Science ®Google Scholar
• Chen, W., K. H. Lee, J. D. Straubhaar, and J. Spence. 2014. “Getting a Second Opinion: Social Capital, Digital Inequalities, and Health Information Repertoires.” Journal of the Association for Information Science and Technology 65 (12): 2552–2563. doi:https://doi.org/10.1002/asi.23130.
   Web of Science ®Google Scholar
• Dawes, P., M. Maslin, and K. J. Munro. 2014. “‘Getting used to’ hearing aids from the perspective of adult hearing-aid users.” International Journal of Audiology 53 (12): 861–870. doi:https://doi.org/10.3109/14992027.2014.938782.
   PubMed Web of Science ®Google Scholar
• Demiris, G. 2016. “Consumer Health Informatics: Past, Present, and Future of a Rapidly Evolving Domain.” Yearbook of Medical Informatics 25 (S01): S42–S47. doi:https://doi.org/10.15265/IYS-2016-s005.
   Google Scholar
• Dutton, W., and G. Blank. 2013. “Cultures of the Internet: The Internet in Britain.” Worldinternetproject. Accessed 18 December 2020. http://www.worldinternetproject.net/_files/_Published/23/820_oxis2011_report.pdf
   Google Scholar
• Ernsting, C., S. U. Dombrowski, M. Oedekoven, J. L. ÓSullivan, M. Kanzler, A. Kuhlmey, and P. Gellert. 2017. “Using Smartphones and Health Apps to Change and Manage Health Behaviors: A Population-Based Survey.” Journal of Medical Internet Research 19 (4): e101. doi:https://doi.org/10.2196/jmir.6838.
   PubMed Web of Science ®Google Scholar
• Eysenbach, G., and J. E. Till. 2001. “Ethical Issues in Qualitative Research on Internet Communities.” BMJ 323 (7321): 1103–1105. doi:https://doi.org/10.1136/bmj.323.7321.1103.
   PubMed Web of Science ®Google Scholar
• Ferguson, M. 2017. “m-Health Self-Management Program for the Smartphone Generation.” The Hearing Journal 70 (1): 44. doi:https://doi.org/10.1097/01.HJ.0000511732.56583.e4
   Google Scholar
• Ferguson, M., M. Brandreth, W. Brassington, P. Leighton, and H. Wharrad. 2016. “A Randomized Controlled Trial to Evaluate the Benefits of a Multimedia Educational Program for First-Time Hearing Aid Users.” Ear and Hearing 37 (2): 123–134. doi:https://doi.org/10.1097/AUD.0000000000000237.
   PubMed Web of Science ®Google Scholar
• Fox, S. 2011. The Social Life of Health Information. Washington, DC: Pew Internet & American Life Project.
   Google Scholar
• Fox, S., and M. Duggan. 2013. “Pew Research Center. Health Online 2013.” Accessed 18 December 2020. http://www.pewinternet.org/2013/01/15/health-online-2013/
   Google Scholar
• Gibbons, M. C., R. F. Wilson, L. Samal, C. U. Lehmann, K. Dickersin, H. P. Lehmann, H. Aboumatar, et al. 2011. “Consumer Health Informatics: Results of a Systematic Evidence Review and Evidence Based Recommendations.” Translational Behavioral Medicine 1 (1): 72–82. doi:https://doi.org/10.1007/s13142-011-0016-4.
   PubMed Web of Science ®Google Scholar
• Granberg, S., J. Dahlström, C. Möller, K. Kähäri, and B. Danermark. 2014. “The ICF Core Sets for Hearing Loss-Researcher Perspective. Part I: Systematic Review of Outcome Measures Identified in Audiological Research.” International Journal of Audiology 53 (2): 65–76. doi:https://doi.org/10.3109/14992027.2013.851799.
   PubMed Web of Science ®Google Scholar
• Ho, J. 2010. “Consumer Health Informatics.” Studies in Health Technology and Informatics 151: 185–194. doi:https://doi.org/10.3233/978-1-60750-476-4-185.
   PubMedGoogle Scholar
• Høydal, E. H., R. L. Fischer, E. Branda, and M. Aubreville. 2020. “Empowering the Wearer: AI-Based Signia Assistant Allows Individualized Hearing Care.” Hearing Review 27 (7): 22–26.
   Google Scholar
• Kochkin, S. 2003. “MarkeTrak VI: On the Issue of Value: Hearing Aid Benefit, Price, Satisfaction, and Repurchase Rates.” Hearing Review 10 (2): 12–29.
   Google Scholar
• Kochkin, S. 2012. “MarkeTrak VIII: The Key Influencing Factors in Hearing Aid Purchase Intent.” Hearing Review 19 (3): 12–25.
   Google Scholar
• Laplante-Levesque, A., and E. S. Thoren. 2015. “Readability of Internet Information on Hearing: Systematic Literature Review.” American Journal of Audiology 24 (3): 284–288. doi:https://doi.org/10.1044/2015_AJA-14-0091
   PubMed Web of Science ®Google Scholar
• Laplante-Lévesque, A., L. D. Jensen, P. Dawes, and C. Nielsen. 2013. “Optimal Hearing Aid Use: Focus Groups with Hearing Aid Clients and audiologists.” Ear and Hearing 34 (2): 193–202. doi:https://doi.org/10.1097/AUD.0b013e31826a8ecd.
   PubMed Web of Science ®Google Scholar
• Linssen, A. M., M. A. Joore, R. K. Minten, Y. D. van Leeuwen, and L. J. Anteunis. 2013. “Qualitative Interviews on the Beliefs and Feelings of Adults towards Their Ownership, but Non-Use of Hearing Aids.” International Journal of Audiology 52 (10): 670–677. doi:https://doi.org/10.3109/14992027.2013.808382.
   PubMed Web of Science ®Google Scholar
• Lopez-Poveda, E. A., P. T. Johannesen, P. Pérez-González, J. L. Blanco, S. Kalluri, and B. Edwards. 2017. “Predictors of Hearing-Aid Outcomes.” Trends in Hearing 21: 2331216517730526. doi:https://doi.org/10.1177/2331216517730526.
   Web of Science ®Google Scholar
• Manchaiah, V., A. M. Amlani, C. M. Bricker, C. T. Whitfield, and P. Ratinaud. 2019. “Benefits and Shortcomings of Direct-to-Consumer Hearing Devices: Analysis of Large Secondary Data Generated from Amazon Consumer Reviews.” Journal of Speech, Language, and Hearing Research 65 (5): 1506–1516. doi:https://doi.org/10.1044/2018_JSLHR-H-18-0370.
   Google Scholar
• Manchaiah, V., R. J. Kelly-Campbell, M. L. Bellon-Harn, and E. W. Beukes. 2020. “Quality, Readability, and Suitability of Hearing Health-Related Materials: A Descriptive Review.” American Journal of Audiology 29 (3): 513–527. doi:https://doi.org/10.1044/2020_AJA-19-00040.
   PubMed Web of Science ®Google Scholar
• McCormack, A., and H. Fortnum. 2013. “Why Do People Fitted with Hearing Aids Not Wear Them?” International Journal of Audiology 52 (5): 360–368. doi:https://doi.org/10.3109/14992027.2013.769066.
   PubMed Web of Science ®Google Scholar
• Paglialonga, A., A. C. Nielsen, E. Ingo, C. Barr, and A. Laplante- Lévesque. 2018. “eHealth and the Hearing Aid Adult Patient Journey: A State-of-the-Art Review.” Biomedical Engineering Online 17 (1): 101. doi:https://doi.org/10.1186/s12938-018-0531-3.
   PubMedGoogle Scholar
• Picou, E. M., and T. A. Ricketts. 2011. “Comparison of Wireless and Acoustic Hearing Aid-Based Telephone Listening Strategies.” Ear and Hearing 32 (2): 209–220. doi:https://doi.org/10.1097/AUD.0b013e3181f53737.
   PubMed Web of Science ®Google Scholar
• Poost-Foroosh, L., M. B. Jennings, L. Shaw, C. N. Meston, and M. F. Cheesman. 2011. “Factors in Client-Clinician Interaction That Influence Hearing Aid Adoption.” Trends in Amplification 15 (3): 127–139. doi:https://doi.org/10.1177/1084713811430217.
   PubMedGoogle Scholar
• Powers, T. A., and C. M. Rogin. 2019. “MarkeTrak 10: Hearing Aids in an Era of Disruption and DTC/OTC Devices.” Hearing Review 26 (8): 12–20.
   Google Scholar
• Prestin, A., S. N. Vieux, and W.-Y S. Chou. 2015. “Is Online Health Activity Alive and Well or Flatlining? Findings from 10 Years of the Health Information National Trends Survey.” Journal of Health Communication 20 (7): 790–798. doi:https://doi.org/10.1080/10810730.2015.1018590.
   PubMed Web of Science ®Google Scholar
• Ratinaud, P., and P. Marchand. 2012. “Recherche improbable d’une homogène diversité: Le débat sur l’identité nationale [Improbable search of a homogeneous diversity: The debate on national identity].” Languages 187 (3), 93–107. doi:https://doi.org/10.3917/lang.187.0093
   Google Scholar
• Reeves, D., A. Alborz, F. Hickson, and J. Bamford. 2000. “Community Provision of Hearing Aids and Related Audiology Services.” In Database of Abstracts of Reviews of Effects (DARE): Quality-Assessed Reviews. York, UK: Centre for Reviews and Dissemination (UK).
   Google Scholar
• Reinert, A. 1983. “Une Méthode de Classification Descendante Hiérarchique: Application à L’analyse Lexicale Par Contexte.” Cahiers de L’Analyse Des Données 8 (2): 187–198.
   Google Scholar
• Sarampalis, A., S. Kalluri, B. Edwards, and E. Hafter. 2009. “Objective Measures of Listening Effort: Effects of Background Noise and Noise Reduction.” Journal of Speech, Language, and Hearing Research 52 (5): 1230–1240. doi:https://doi.org/10.1044/1092-4388(2009/08-0111).
   PubMed Web of Science ®Google Scholar
• Saunders, G. H., C. Morse-Fortier, D. J. McDermott, J. J. Vachhani, L. D. Grush, S. Griest, and M. S. Lewis. 2018. “Description, Normative Data, and Utility of the Hearing Aid Skills and Knowledge Test.” Journal of the American Academy of Audiology 29 (3): 233–242. doi:https://doi.org/10.3766/jaaa.16153.
   PubMed Web of Science ®Google Scholar
• Sbalchiero, S., and A. Tuzzi. 2017. Web Scraping, Topics, Time and Classification: Comparing Methods. Paper presented at the 2017 ITACOMS2017, Bologna, Italy.
   Google Scholar
• Sen, S., and D. Lerman. 2007. “Why Are You Telling Me This? An Examination into Negative Consumer Reviews on the Web.” Journal of Interactive Marketing 21 (4): 76–94. doi:https://doi.org/10.1002/dir.20090.
   Web of Science ®Google Scholar
• Simpson, A., M. Le, and A. N. Malicka. 2018. “The Accuracy and Readability of Wikipedia Articles on Hearing Loss.” Journal of Consumer Health on the Internet 22 (4): 323–336. doi:https://doi.org/10.1080/15398285.2018.1542251.
   Web of Science ®Google Scholar
• Solheim, J., C. Gay, and L. Hickson. 2018. “Older Adults’ Experiences and Issues with Hearing Aids in the First Six Months after Hearing Aid Fitting.” International Journal of Audiology 57 (1): 31–39. doi:https://doi.org/10.1080/14992027.2017.1380849.
   PubMed Web of Science ®Google Scholar
• Stvilia, B., L. Mon, and Y. J. Yi. 2009. “A Model for Online Consumer Health Information Quality.” Journal of the American Society for Information Science and Technology 60 (9): 1781–1791. doi:https://doi.org/10.1002/asi.21115.
   Web of Science ®Google Scholar
• Swanepoel, D. W., J. L. Clark, D. Koekemoer, J. W. Hall, M. Krumm, D. V. Ferrari, and B. McPherson. 2010. “Telehealth in Audiology: The Need and Potential to Reach Underserved Communities.” International Journal of Audiology 49 (3): 195–202. doi:https://doi.org/10.3109/14992020903470783.
   PubMed Web of Science ®Google Scholar
• Thackeray, R., B. T. Crookston, and J. H. West. 2013. “Correlates of Health-Related Social Media Use among Adults.” Journal of Medical Internet Research 15 (1): e21. doi:https://doi.org/10.2196/jmir.2297.
   PubMed Web of Science ®Google Scholar
• Zhao, Y., and J. Zhang. 2017. “Consumer Health Information Seeking in Social Media: A Literature Review.” Health Information and Libraries Journal 34 (4): 268–283. doi:https://doi.org/10.1111/hir.12192.
   PubMed Web of Science ®Google Scholar