Proactive Crisis Planning: Lessons for the Accommodation Industry

References

• Audretsch , D. B. , Klomp , L. and Thurik , A. R. 1997 . “ Do services differ from manufacturing? The post-entry performance of firms in Dutch services ” . (Discussion Paper 1718). Rotterdam: Erasmus University
   Google Scholar
• Australian Bureau of Statistics (ABS). (2002, Released at 11:30 a.m. (Canberra time) 23 October 2002). 1321.0 – Small Business in Australia, 2001. Retrieved October 11, 2010, from http://www.abs.gov.au/AUSSTATS/[email protected]/DetailsPage/1321.02001
   Google Scholar
• Australian Bureau of Statistics (ABS). (2009, Released at 11:30 a.m. (Canberra time) 15 January 2010). 8635.0.55.002 – Tourist Accommodation, Small Area Data, Australia, September 2009. Retrieved January 21, 2010, from http://www.abs.gov.au/AUSSTATS/[email protected]/Lookup/8635.0.55.002Explanatory%20Notes1Sep%202009?OpenDocument
   Google Scholar
• Australian Bureau of Statistics (ABS). (2010, Released at 11:30 a.m. (Canberra time) 7 October 2010). 8635.0.55.002 – Tourist Accommodation, Small Area Data, Australia, June 2010. Retrieved December 17, 2010, from http://www.abs.gov.au/AUSSTATS/[email protected]/DetailsPage/8635.0.55.002Jun%202010?OpenDocument
   Google Scholar
• Carmeli , A. and Schaubroeck , J. 2008 . Organisational crisis-preparedness: The importance of learning from failures . Long Range Planning , 41 ( 2 ) : 177 – 196 . doi: 10.1016/j.lrp.2008.01.001
   Web of Science ®Google Scholar
• Dawes , J. 2008 . Do data characteristics change according to the number of scale points used? . International Journal of Market Research , 50 ( 1 ) : 61 – 77 .
   Web of Science ®Google Scholar
• Drabek , T. E. 2000 . Disaster evacuations . Cornell Hotel & Restaurant Administration Quarterly , 41 ( 4 ) : 48 doi: 10.1177/001088040004100414
   Google Scholar
• Fowler , K. L. , Kling , N. D. and Larson , M. D. 2007 . Organizational preparedness for coping with a major crisis or disaster . Business Society , 46 ( 1 ) : 88 – 103 . doi: 10.1177/0007650306293390
   Google Scholar
• Henderson , J. C. and Ng , A. 2004 . Responding to crisis: Severe acute respiratory syndrome (SARS) and hotels in Singapore . International Journal of Tourism Research , 6 ( 6 ) : 411 – 419 . doi: 10.1002/jtr.505
   Google Scholar
• Huang , Y. H. and Su , S. H. 2009 . Determinants of consistent, timely, and active responses in corporate crises . Public Relations Review , 35 : 7 – 17 . doi: 10.1016/j.pubrev.2008.09.020
   Web of Science ®Google Scholar
• Hubbard , G. , Rice , J. and Beamish , P. 2008 . Strategic management: Thinking, analysis, action , 3 , Frenchs Forest , NSW : Pearson Education Australia .
   Google Scholar
• Hystad , P. W. and Keller , P. C. 2008 . Towards a destination tourism disaster management framework: Long-term lessons from a forest fire disaster . Tourism Management , 29 ( 1 ) : 151 – 162 . doi: 10.1016/j.tourman.2007.02.017
   Web of Science ®Google Scholar
• Israeli , A. A. , Mohsin , A. and Kumar , B. 2011 . Hospitality crisis management practices: The case of Indian luxury hotels . International Journal of Hospitality Management , 30 : 367 – 374 . doi: 10.1016/j.ijhm.2010.06.009
   Web of Science ®Google Scholar
• Johnston , D. , Becker , J. , Gregg , C. , Houghton , B. , Paton , D. Leonard , G. 2007 . Developing warning and disaster response capacity in the tourism sector in coastal Washington, USA . Disaster Prevention and Management , 16 ( 2 ) : 210 – 216 . doi: 10.1108/09653560710739531
   Google Scholar
• Kash , T. J. and Darling , J. R. 1998 . Crisis management: Prevention, diagnosis and intervention . Leadership & Organization Development Journal , 19 ( 4 ) : 179 – 186 . doi: 10.1108/01437739810217151
   Google Scholar
• Krejcie , R. V. and Morgan , D. W. 1970 . Determining sample size for research activities . Educational and Psychological Measurement , 30 ( 3 ) : 607 – 610 .
   Web of Science ®Google Scholar
• Lattin , G. W. 2002 . The lodging and food service industry , 5 , Lansing , MI : American Hotel & Lodging Association .
   Google Scholar
• Lu , S. and Law , R. 2007 . Technology crisis management in Mainland China: A study of hotels in Hangzhou . Information Technology in Hospitality , 4 ( 4 ) : 153 – 159 . doi: 10.3727/154595306779868449
   Google Scholar
• Malhotra , R. and Venkatesh , U. 2009 . Pre-crisis period planning: Lessons for hospitality and tourism . Worldwide Hospitality and Tourism Themes , 1 ( 1 ) : 66 – 74 . doi: 10.1108/17554210910949896
   Google Scholar
• Méheux , K. and Parker , E. 2006 . Tourist sector perceptions of natural hazards in Vanuatu and the implications for a small island developing state . Tourism Management , 27 ( 1 ) : 69 – 85 . doi: 10.1016/j.tourman.2004.07.009
   Web of Science ®Google Scholar
• Mitroff , I. 2004 . Crisis leadership: Planning for the unthinkable , Hoboken , NJ : Wiley .
   Google Scholar
• Mitroff , I. 2005 . Why some companies emerge stronger and better from a crisis: 7 essential lessons for surviving disaster , 1 , New York : AMACOM .
   Google Scholar
• Okumus , F. , Altinay , M. and Arasli , H. 2005 . The impact of Turkey's economic crisis of February 2001 on the tourism industry in Northern Cyprus . Tourism Management , 26 ( 1 ) : 95 – 104 . doi: 10.1016/j.tourman.2003.08.013
   Web of Science ®Google Scholar
• Okumus , F. and Karamustafa , K. 2005 . Impact of an economic crisis evidence from Turkey . Annals of Tourism Research , 32 ( 4 ) : 942 – 961 . doi: 10.1016/j.annals.2005.04.001
   PubMed Web of Science ®Google Scholar
• Pearson , C. M. and Mitroff , I. I. 1993 . From crisis prone to crisis prepared: A framework for crisis management . Academy of Management Executive , 7 ( 7 ) : 48 – 59 .
   Google Scholar
• Pforr , C. 2009 . “ Crisis management in tourism: A review of the emergent literature ” . In Crisis management in the tourism industry: Beating the odds? , 1 , Edited by: Pforr , C. and Hosie , P. 37 – 52 . Surrey : Ashgate .
   Google Scholar
• Pollard , D. and Hotho , S. 2006 . Crises, scenarios and the strategic management process . Management Decision , 44 ( 6 ) : 721 – 736 . doi: 10.1108/00251740610673297
   Google Scholar
• Preble , J. F. 1997 . Integrating the crisis management perspective into the strategic managment process . Journal of Management Studies , 34 ( 5 ) : 769 – 791 . doi: 10.1111/1467-6486.00071
   Web of Science ®Google Scholar
• Reilly , A. H. 1987 . Are organizations ready for crisis? A managerial scorecard . Columbia Journal of World Business , 22 ( 1 ) : 79 – 88 .
   Google Scholar
• Ritchie , B. W. 2008 . Tourism disaster planning and management: From response and recovery to reduction and readiness . Current Issues in Tourism , 11 ( 5 ) : 315 – 348 .
   Google Scholar
• Ritchie , B. W. 2009 . Crisis and disaster management for tourism , Bristol : Channel View Publications .
   Google Scholar
• Robbins , S. , Judge , T. , Millett , B. and Waters-Marsh , T. 2008 . Organisational behaviour , 5 , Frenchs Forest , NSW : Pearson Education Australia .
   Google Scholar
• Robert , K. H. , Madsen , P. and Desai , V. 2007 . “ Organizational sensemaking during crisis ” . In International handbook of organizational crisis management , 1 , Edited by: Pearson , C. M. , Roux-Dufort , C. and Clair , J. A. 107 – 122 . Los Angeles , CA : Sage .
   Google Scholar
• Rousaki , B. and Alcott , P. 2007 . Exploring the crisis readiness perceptions of hotel managers in the UK . Tourism & Hospitality Research , 7 ( 1 ) : 27 – 38 . doi: 10.1057/palgrave.thr.6050030
   Google Scholar
• Santana , G. 2003 . Crisis management and tourism: Beyond the rhetoric . Journal of Travel & Tourism Marketing , 15 ( 4 ) : 299 – 321 . doi: 10.1300/J073v15n04_05
   Google Scholar
• Sheaffer , Z. and Mano-Negrin , R. 2003 . Executives' orientations as indicators of crisis management policies and practices . Journal of Management Studies , 40 ( 2 ) : 573 – 606 . doi: 10.1111/1467-6486.00351
   Web of Science ®Google Scholar
• United Nations (UN) . 2004 . Living with risk: A global review of disaster reduction initiatives , New York and Geneva : International Strategy for Disaster Reduction (UN/ISDR) .
   Google Scholar
• Veal, A.J. (2006). Research methods for leisure and tourism: A practical guide (3rd ed.). Harlow, UK: Pearson Education.
   Google Scholar
• Wang , J. and Ritchie , B. W. 2010 . A theoretical model for strategic crisis planning: Factors influencing crisis planning in the hotel industry. [Special issue on crisis and risks in tourism] . International Journal of Tourism Policy , 3 ( 4 ) : 297 – 317 .
   Google Scholar
• Yasuda , T. 2005 . Firm growth, size, age and behavior in Japanese manufacturing . Small Business Economics , 24 : 1 – 15 . doi: 10.1007/s11187-005-7568-y
   Web of Science ®Google Scholar