1,926
Views
32
CrossRef citations to date
0
Altmetric
Articles

Accessible tourism online resources: a Northern European perspective

, & ORCID Icon
Pages 140-156 | Received 15 May 2018, Accepted 15 May 2018, Published online: 24 May 2018

References

  • Abdul, M. H., & Noorman, M. (2010). Accessibility evaluation on Malaysian e-Government websites. Journal of e-Government Studies and Best Practices, 2010, 1–11.
  • Academic Network of European Disability Experts (ANED). (2013). Country report on accessibility – Germany. ANED.
  • Akgül, Y., & Vatansever, K. (2016). Web accessibility evaluation of government websites for people with disabilities in Turkey. Journal of Advance Management Science, 4(3), 201–210.
  • Al-Mourad, B., & Kamoun, F. (2013). Accessibility evaluation of Dubai e-government websites: Findings and implications. Journal of e-Government Studies and Best Practices, 2013, 1–13.
  • Al-Radaich, M. S. M., & Wabbeh, A. (2011). Evaluating accessibility of Jordanian e-government websites for people with disabilities. International Conference on Information and Communication Systems, Irbid, Jordan, May 22–24.
  • Arts, W., & Gelissen, J. (2002). Three worlds of welfare capitalism or more? A state-of-the-art report. Journal of European Social Policy, 12(2), 137–158.
  • Atkinson, R. D., & Castro, D. (2008). Digital quality of life: Understanding the personal and social benefits of the information technology revolution. Retrieved from SSRN: https://ssrn.com/abstract=1278185
  • Bakhsh, M., & Mehmood, A. (2012). Web accessibility for disabled: A case study of government websites in Pakistan. In Proc. 10th International Conference on Frontiers of Information Technology (FIT), 17–19 Dec. 2012; 342–347.
  • Bastida, U., & Huan, T. (2014). Performance evaluation of tourism websites’ information quality of four global destination brands: Beijing, Hong Kong, Shanghai, and Taipei. Journal of Business Research, 67(2), 167–170.
  • Bernabé, M., Tejeda, L., Porcel, C., Fujita, H., & Herrera, V. (2015). CARESOME: A system to enrich marketing customers acquisition and retention campaigns using social media information. Knowledge-Based Systems, 80, 163–179.
  • Bigg, C. (2016). Russia’s new disability rules prompt outrage as 500,000 lose benefits. The Guardian, 18 March.
  • Bizjak, B., Knezvevic, M., & Cvetrezvnik, S. (2011). Attitude change towards guests with disabilities. Annals of Tourism Research, 38(3), 842–857.
  • Bloch, F. S., & Prins, R. (2001). Who returns to work and why? A six-country study on work incapacity and reintegration. New Brunswick, NJ: Transaction Books.
  • Bonoli, G. (1997). Classifying welfare states: A two-dimension approach. Journal of Social Policy, 26(3), 351–372.
  • Bronner, F., & de Hoog, R. (2016). Travel websites: Changing visits, evaluations and posts. Annals of Tourism Research, 57, 94–112.
  • Buhalis, D., & Michopoulou, E. (2011). Information-enabled tourism destination marketing: Addressing the accessibility market. Current Issues in Tourism, 14(2), 145–168.
  • Burnett, J. J., & Baker, H. (2001). Assessing the travel-related behaviors of the mobility-disabled consumer. Journal of Travel Research, 40(1), 4–11.
  • Darcy, S. (1998). Anxiety to access: Tourism patterns and experiences of New South Wales people with a physical disability. Sydney: Tourism New South Wales.
  • Darcy, S. (2010). Inherent complexity: Disability, accessible tourism and accommodation information preferences. Tourism Management, 31, 816–826.
  • Darcy, S., & Dickson, T. (2009). A whole-of-life approach to tourism: The case for accessible tourism experiences. Journal of Hospitality Tourism Management, 16(1), 32–44.
  • Deloite_OSSATE. (2005). Accessibility market and stakeholder analysis. United Kingdom: University of Surrey.
  • Dolnicar, S., & Leisch, F. (2010). Evaluation of structure and reproducibility of cluster solutions using the bootstrap. Marketing Letters, 21, 83–101.
  • Domínguez, T. (2008). Marketing turístico para personas con discapacidad: El producto turístico accesible. Tesis Doctoral presentada en la Universidad de Vigo; 2008.
  • Domínguez, T., Alén, E., & Darcy, S. (2017). Website accessibility in the tourism industry: An analysis of official national tourism organization websites around the world. Disability and Rehabilitation, 7, 1–12. doi: 10.1080/09638288.2017.1362709
  • Domínguez, T., Fraiz, J. A., & Alen, E. (2013). Economic profitability of accessible tourism for the tourism sector in Spain. Tourism Economics, 19(6), 1385–1399.
  • Dwyer, L., & Darcy, S. (2011). Economic contribution of tourists with disabilities: An Australian approach and methodology. In D. Buhalis & S. Darcy (Eds.), Accessible tourism: Concept and issues (pp. 213–239). Bristol: Channel View Publications.
  • Economic and Social Commision for Asia and Pacific. (2003). Economic and social progress in jeopardy: HIV/AIDS in the Asian and pacific region. Economic and social commission for Asia and the pacific. New York: United Nations.
  • Eichhorn, V., Miller, G., Michopoulou, E., & Buhalis, D. (2008). Enabling access to tourism through information schemes?. Annals of Tourism Research, 35(1), 189–210.
  • Englefield, P., Paddison, C., Tibbits, M., & Damani, I. (2005). A proposed architecture for integrating accessibility test tools. IBM Systems Journal, 44(3), 537–555.
  • Espadinha, C., Moniz, L., Moreira, F., & Brisson, J. (2011). Accessibility of Portuguese public universities’ sites. Disability and Rehabilitation, 33(6), 475–485.
  • Esping-Andersen, G. (1993). Los tres mundos del Estado del bienestar. Valencia: Alfons el Magnànim.
  • European Commission. (2014). Economic impact and travel patterns of accessible tourism in Europe – Final report. Service Contract SI2. ACPROCE052481700 – European Commission, DG Enterprise and Industry.
  • European Commission. (2016). Directive on the accessibility of the websites and mobile applications of public sector bodies; (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016.
  • European Union Agency for Fundamental Rights. (2015). Accessibility standards for the internet. Indicators on political participation of persons with disabilities 2014. EU.
  • Eurostat. (2001). European social statistics: Social protection expenditure and receipts 1980-1999. Luxemburg: European Commission.
  • Eurostat. (2014). European social statistics: Social protection statistics-net expenditure on benefits. Luxemburg: European Commission.
  • Eurostat. (2015). Disability statistics. Luxemburg: European Commission.
  • Federici, S., Micangeli, A., Ruspantini, I., Borgianni, S., Corradi, F., Pasqualotto, E., & Olivetti Belardinelli, M. (2005). Checking an integrated model of web accessibility and usability evaluation for disabled people. Disability and Rehabilitation, 27(13), 781–790.
  • Fernández-Cavia, J., Marchiori, E., Haven-Tang, C., & Cantoni, L. (2017). Online communication in Spanish destination marketing organizations: The view of practitioners. Journal of Vacation Marketing, 23(3), 264–273.
  • Freeman, I., & Selmi, N. (2010). French versus Canadian tourism: Response to the disabled. Journal of Travel Research, 49(4), 471–485.
  • Fuguet, T. (2008). Europa demanda más accesibilidad. Editur, 07, 10–15.
  • Google Travel Study and Ipsos MediaCT. (2014). The 2013 traveler’s road to decision: Affluent insights. Thinkinsights Google, January 2014. Retrieved from https://think.storage.googleapis.com/docs/travelers-road-to-decision-affluent-insights_research-studies.pdf
  • Grammenos, S. (2003). Illness, disability and social inclusion. Dublin: European Foundation for the improvement of Living and Working Conditions.
  • Hays, S., Page, S. J., & Buhalis, D. (2013). Social media as a destination marketing tool: Its use by national tourism organisations. Current Issues in Tourism, 16(3), 211–239.
  • He, W., Goodkind, D., & Kowal, P. (2016). An aging world: 2015. International Population Report, March 2016, United States Census Bureau.
  • Human Rights Whatch. (2017). Human rights watch submission on Russia to the committee on the rights of persons with disabilities. July 24, 2017.
  • Hvinden, B. (2004). Nordic disability policies in a changing Europe: Is there still a distinct nordic model? Social Policy & Administration, 38(2), 170–189.
  • Institute on Disability. (2016). 2016 Disability statistics annual report. Rehabilitation Research and Training Center on Disability Statistics and Demographics, University of New Hampshire.
  • Jacobsen, J. K. S., & Munar, A. M. (2012). Tourist information search and destination choice in a digital age. Tourism Management Perspectives, 1, 39–47.
  • Kireyev, M. (2014). Life for people with disabilities in Russia is getting better. Russia Beyond, May 17.
  • Kuzma, J., Weisenborn, G., Philippe, T., Gabel, A., & Dolechek, R. (2009). Analysis of U.S senate web sites for disability accessibility. International Journal of Business Research, 9(6), 174–181.
  • Kuznetsova, Y., Yalcin, B., & Priestley, M. (2017). Labour market integration and equality for disabled people: A comparative analysis of nordic and baltic countries. Social Policy & Administration, 51(4), 577–597.
  • Latif, M. A., & Masrek, M. N. (2010). Accessibility evaluation on Malaysian E-government website. Journal of e-Government Studies and Best Practices, 2010, 1–11.
  • Lee, W., & Gretzel, U. (2012). Designing persuasive destination websites: A mental imagery processing perspective. Tourism Management, 33(5), 1270–1280.
  • Lemmetyinen, A. (2010). The role of the DMO in creating value in EU-funded tourism projects. Scandinavian Journal of Hospitality and Tourism, 10(2), 129–152.
  • Lewthwaite, S. (2014). Web accessibility standards and disability: Developing critical perspectives on accessibility. Disability and Rehabilitation, 36(16), 1375–1383.
  • Li, X., & Wang, Y. (2011). Measuring the effectiveness of us official state tourism websites. Journal of Vacation Marketing, 17(4), 287–302.
  • Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008). Electronic word-of-mouth in hospitality and tourism management. Tourism Management, 29(3), 458–468.
  • Mete, C. (2008). Economic implications of chronic illness and disability in Eastern Europe and the former soviet union. Washington, DC: World Bank Publications.
  • Moreno, L. (2012). La Europa asocial: Crisis y Estado del Bienestar. Barcelona: Ed. Península.
  • Munar, A. M. (2011). Tourist-created content: Rethinking destination branding. International Journal of Culture, Tourism and Hospitality Research, 5(3), 291–305.
  • Munar, A. M., & Jacobsen, J. K. S. (2013). Trust and involvement in tourism social media and web-based travel information sources. Scandinavian Journal of Hospitality and Tourism, 13(1), 1–19.
  • Murgui, S., & Dasí, R. M. (2017). El gasto público en discapacidad en la UE: Estimación y análisis por culturas administrativas y modelos de Estado del bienestar. CIRIEC-España, Revista de Economía Pública, Social y Cooperativa, 89, 107–135.
  • NOSOSCO. (2002). Social protection in the nordic countries 2000. Copenhagen: Nordic Social Statistical Committee.
  • Organisation for Economic Co-operation and Development (OECD). (2003). Transforming disability into ability: Polices and promote work and income security for disabled people. Paris: Author.
  • Organisation for Economic Co-operation and Development (OECD). (2007). Sickness and disability schemes in the Netherlands. Netherlands: Author.
  • Pagan, R. (2015). The contribution of holiday trips to life satisfaction: The case of people with disabilities. Current Issues in Tourism, 18(6), 524–538.
  • Paris, M. (2006). Website accessibility: A survey of locale-government websites and legislation in Northern Ireland. Universal Access of Information Society, 4, 292–299.
  • Pina, V., Torres, L., & Yetano, A. (2009). Accrual accounting in EU local governments: One method, several approaches. European Accounting Review, 18(4), 765–807.
  • Rasell, M., & Iarskaia-Smirnova, E. (2013). Disability in Eastern Europe and the former Soviet Union: History, policy and everyday life. Abingdon: Routledge.
  • Shi, Y. (2006). E-government web site accessibility in Australia and China: A longitudinal study. Social Science Computer Review, 24(3), 378–385.
  • Styvén, M. E., & Wallström, A. (2017). Benefits and barriers for the use of digital channels among small tourism companies. Scandinavian Journal of Hospitality and Tourism, 1–20. doi: 10.1080/15022250.2017.1379434
  • Tang, L., & Jang, S. (2012). Investigating the routes of communication on destination websites. Journal of Travel Research, 51(1), 94–108.
  • United Nations. (2006). Convention on the rights of persons with disabilities. UN.
  • United Nations. (2014). Status of the convention of the rights of persons with disabilities and the optional protocol thereto. Genral Assembly A/69/284, published 7 August 2014.
  • United Nations. (2016). UN convention on the rights of persons with disabilities - Information and list of ratified countries. Published: 2014-09-22.
  • VanHorn, L. (2011). The United States: Travellers with disabilities. In D. Buhalis, S. Darcy, & I. Ambrose (Eds.), Best practice in accessible tourism: Inclusion, disability, ageing population and tourism (pp. 65–78). Bristol: Channel View Publications.
  • Vogel, N. (2006). Not marketing to people with disabilities? You’re missing out. Most marketers are ignoring loyal consumer segment that has “sizable spending power”. AdAge, July 31, 2006.
  • Wang, Y., & Russo, S. M. (2007). Conceptualizing and evaluating the functions of destination marketing systems. Journal of Vacation Marketing, 13(3), 187–203.
  • Weber, M. (1949). The methodology of the social sciences. New York: Free Press.
  • The World Bank. (2017). Disability inclusion. The World Bank and IBRD-IDA, published on Sep 20, 2017.
  • World Health Organization. (2011). Global health and aging. Switzerland: Author.
  • World Tourism Organization (UNWTO). (1980). Manila declaration on world tourism. Tourism World Confederation, 23 of September 1980, Philippines.
  • World Wide Web Consortium (W3C). (2008). Web content accessibility guidelines (WCAG) 2.0. World Wide Web Consortium Recommendation 11 December 2008. Retrieved from https://www.w3.org/TR/WCAG20/
  • World Wide Web Consortium (W3C). (2016). Introduction to understanding web content accessibility guidelines. 2016. Retrieved from https://www.w3.org/TR/UNDERSTANDING-WCAG20/intro.html
  • World Wide Web Consortium (W3C). (2017). Netherlands (Netherland) web accessibility initiative. Retrieved from https://www.w3.org/WAI/policies/netherlands/
  • World Wide Web Consortium - Web Accessibility Initiative. (2000). World wide web consortium works to bridge “digital divide”. Retrieved from: https://www.w3.org/2000/09/wai-whitehouse.
  • Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31(2), 179–188.
  • Yang, Y. T., & Chen, B. (2015). Web accessibility for older adults: A comparative analysis of disability laws. The Gerontologist, 55(5), 854–864.
  • Youngblood, N. E., & Mackiewicz, J. (2012). A usability analysis of municipal government website home pages in Alabama. Government Information Quality, 29(4), 582–588.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.