658
Views
1
CrossRef citations to date
0
Altmetric
ARTICLES

Service Philosophy Statements in Academic Libraries: A Qualitative Content Analysis

ORCID Icon & ORCID Icon
Pages 119-134 | Received 14 Jul 2017, Accepted 16 Oct 2017, Published online: 16 Oct 2018

REFERENCES

  • Austin, J. L. (1962). How to do things with words. Cambridge, MA: Harvard University Press.
  • Bangert, S. R. (1997a). Thinking boldly! College and university library mission statements as roadsigns to the future. Paper presented at the 1997 ACRL National Conference, Nashville, TN. Retrieved from http://www.ala.org/acrl/publications/whitepapers/nashville/bangert
  • Bangert, S. R. (1997b). Values in college and university library mission statements: A search for distinctive beliefs, meaning, and organizational culture. Advances in Librarianship, 21, 91–106. doi:10.1108/S0065-2830(1997)0000021007
  • Barniskis, S. C. (2016). Deconstructing the mission: A critical content analysis of public library mission statements. Library Quarterly, 86, 135–152. doi:10.1086/685403
  • Bayer, J., & Llewellyn, S. (2011). The customer comes first: Implementing a customer service program at the University of Minnesota, twin cities libraries. Journal of Access Services, 8, 157–189. doi:10.1080/15367967.2011.593419 doi:10.1086/685403
  • Helman, D., & Horowitz, L. R. (2001). Focusing on the user for improved service quality. Science & Technology Libraries, 19, 207–219. doi:10.1300/j122v19n03_14
  • Hirshon, A. (1996). Running with the Red Queen. Advances in Librarianship, 20, 1–26. doi:10.1108/S0065-2830(1996)0000020003
  • Hirshon, A. (1999). The development of library client service programs and the role of library corsortia. Library Consortium Management: An International Journal, 1, 59–75. doi:10.1108/14662769910305759
  • Kuchi, T. (2006). Communicating mission: An analysis of academic library web sites. The Journal of Academic Librarianship, 32, 148–154. doi:10.1016/j.acalib.2005.12.006
  • Schmidt, A. (2014). Developing a service philosophy. Library Journal, 139, 21.
  • Schreier, M. (2012). Qualitative content analysis in practice. Los Angeles: Sage.
  • Wehmeyer, S., Auchter, D., & Hirshon, A. (1996). Saying what we will do, and doing what we say: Implementing a customer service plan. The Journal of Academic Librarianship, 22, 173–180. doi:10.1016/s0099-1333(96)90055-5

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.