REFERENCES
- Ajzen , I. 1985 . “ From intentions to actions: A theory of planned behavior ” . In Action-control: From cognition to behavior , Edited by: Kuhl , J. and Beckmann , J. 11 – 35 . Heidelberg , , Germany : Springer .
- Ajzen , I. 1989 . “ Attitude structure and behavior ” . In Attitude structure and function , Edited by: Pratkanis , A. R. , Breckler , S. J. and Greenwald , A. G. 241 – 274 . Hillsdale , NJ : Erlbaum .
- Ajzen , I. 1991 . The theory of planned behavior: Some unresolved issues . Organizational Behavior and Human Decision Processes , 50 ( 2 ) : 179 – 211 .
- Ajzen , I. and Fishbein , M. 1969 . The prediction of behavior intentions in a choice situation . Journal of Experimental Social Psychology , 5 ( 4 ) : 400 – 416 .
- Ajzen , I. and Fishbein , M. 1980 . Understanding attitudes and predicting social behavior , Englewood Cliffs , NJ : Prentice-Hall .
- Bagozzi , R. P. , Baumgartner , H. and Yi , Y. 1992 . State versus action orientation and the theory of reasoned action: An application to coupon usage . Journal of Consumer Research , 18 : 505 – 518 .
- Bandura , A. 1977 . Self-efficacy: Toward a unifying theory of behavioral change . Psychological Review , 84 : 191 – 215 .
- Bandura , A. 1982 . Self-efficacy mechanism in human agency . American Psychologist , 37 : 122 – 147 .
- Bandura , A. , Adams , N. E. and Beyer , J. 1977 . Cognitive processes mediating behavioral change . Journal of Personality and Social Psychology , 35 : 125 – 139 .
- Bandura , A. , Adams , N. E. , Hardy , A. B. and Howells , G. N. 1980 . Tests of the generality of self-efficacy theory . Cognitive Therapy and Research , 4 : 39 – 66 .
- Beck , L. and Ajzen , I. 1991 . Predicting dishonest actions using the theory of planned behavior . Journal of Research in Personality , 24 ( 3 ) : 285 – 301 .
- Bentler , P. M. and Speckart , G. 1979 . Models of attitude-behavior relations . Psychological Review , 86 : 452 – 464 .
- Bentler , P. M. and Speckart , G. 1981 . Attitude “cause” behaviors: A structural equation analysis . Journal of Business Research , 21 : 115 – 122 .
- Bishop , W. R. J. 1984 . Competitive intelligence . Progressive Grocer , March : 19 – 20 .
- Group , Boutler . 1996 . Relationship marketing , London , , England : Paul Chapman .
- Buhalis , D. and Law , R. 2008 . Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research . Tourism Management , 29 : 609 – 623 .
- Byrne , B. M. 2006 . Structural equation modeling with EQS: Basic concepts, applications, and programming , 2nd , Mahwah , NJ : Lawrence Erlbaum Association .
- Carmines , E. G. and Zeller , R. A. 1967 . Reliability and validity assessment , Iowa City , IA : Sage University Paper .
- Donthu , N. and Garcia , A. 1999 . The Internet shopper . Journal of Advertising Research , 39 ( 3 ) : 52 – 58 .
- Doyle , M. 1984 . New ways of measuring value. Progressive grocer value [Executive report]
- Eagly , A. H. and Chaiken , S. 1993 . Chapter 4. The impact of attitude on behavior , Orlando , FL : Harcourt Brace & Co .
- Eastlick , M. A. 1996 . Consumer intention to adopt interactive teleshopping , Cambridge, MA : Marketing Science Institute .
- Eastlick , M. A. and Lotz , S. L. 1999 . Profiling potential adopters of an interactive shopping medium . International Journal of Retail and Distribution Management , 27 : 209 – 223 .
- Ernst & Young . 1999 . The second annual Ernst & Young Internet shopping study: The digital channel continues to gather steam , Washington , DC : National Retail Federation .
- Evans , K. R. , Christiansen , T. and Gill , J. D. 1996 . The impact of social influence and role expectations on shopping center patronage intentions . Journal of Academy of Marketing Science , 24 ( 3 ) : 208 – 218 .
- Fazio , R. H. 1986 . “ How do attitude guide behavior? ” . In Foundations of social behavior , Edited by: Sorentino , R. M. and Higgins , E. T. 204 – 243 . New York, NY : Guilford .
- Fazio , R. H. , Chen , J. M. , McDonel , E. C. and Sherman , S. J. 1982 . Attitude accessibility, attitude-behavior consistency, and the strength of the object evaluation association . Journal of Experimental Social Psychology , 18 : 339 – 357 .
- Fazio , R. H. , Powell , M. C. and Herr , P. M. 1983 . Toward a process model of the attitude-behavior relation: Access one's attitude upon mere observation of the attitude object . Journal of Personality and Social Psychology , 44 : 723 – 735 .
- Fazio , R. H. , Powell , M. C. and Williams , C. J. 1989 . The role of attitude accessibility in the attitude-to-behavior process . Journal of Consumer Research , 16 : 280 – 288 .
- Fazio , R. H. and Williams , C. J. 1986 . Attitude accessibility as a moderator of the attitude-perception and attitude-behavior relations: An investigation of the 1984 president election . Journal of Personality and Social Psychology , 51 : 505 – 514 .
- Fazio , R. H. and Zanna , M. P. 1981 . “ Direct experience and attitude-behavior consistency ” . In Advances in experimental social psychology , Edited by: Berkowitz , L. Vol. 14 , 162 – 202 . New York, NY : Academic Press .
- Fishbein , M. and Ajzen , I. 1975 . Belief, attitude, intentions, and behavior: An introduction to theory and research , Reading , MA : Addison-Wesley .
- Fowler , F. J. J. 1984 . Survey research methods , Thousand Oaks , CA : Sage .
- Gilbert , D. C. 1996 . Relationship marketing and airline loyalty schemes . Tourism Management , 17 ( 8 ) : 575 – 582 .
- Gilpin , S. C. 1996 . Hospitality , London , , England : Paul Chapman .
- Grau , J. 2007 . Are online travel sales declining? . eMarketer. ,
- Grewal , D. , Monroe , K. B. and Krishnan , R. 1998 . The effects of price-comparison advertising on buyer's perceptions of acquisition value, transaction, value, and behavioral intentions . Journal of Marketing , 62 April : 46 – 59 .
- Hardesty , D. M. , Carlson , J. P. and Bearden , W. O. 2002 . Brand familiarity and invoice price effects on consumer evaluations: The moderating role of skepticism toward advertising . Journal of Advertising , 31 ( 2 ) : 1 – 15 .
- Hax , A. C. 2005 . Overcome the dangers of commoditization . Strategic Finance , 87 ( 1 ) : 19 – 23 .
- Haywood , K. M. 1988 . Repeat patronage: Cultivating alliances with customers . International Journal of Hospitality Management , 7 ( 3 ) : 225 – 237 .
- Hoffman , D. L. and Novak , T. P. 1996 . Marketing in hypermedia computer-mediated environments: Conceptual foundations . Journal of Marketing , 60 ( 3 ) : 50 – 68 .
- Houston , D. A. and Fazio , R. H. 1989 . Biased processing as a foundation of attitude accessibility: Making objective judgments subjectively . Social Cognition , 7 : 51 – 66 .
- Jacoby , J. R. W. and Olson , J. C. 1985 . Perceived quality , Lexington , MA : Lexington Books .
- James , L. R. , Mulaik , S. T. and Brett , J. 1982 . Causal analysis: Models, assumptions, and data , Newbury , CA : Sage .
- Research , Jupiter . 2007 . US Travel Consumer Survey, 2007 , New York, NY : Jupiter Research .
- Kalton , G. 1983 . Introduction to survey sampling , Beverly Hills , CA : Sage .
- Kaplan , D. 2000 . Structural equation modeling: Foundation and extensions , Thousand Oaks , CA : Sage .
- Kiani , R. 1998 . Marketing opportunities in the digital world . Internet Research: Electronic Networking Applications and Policy , 8 ( 2 ) : 185 – 194 .
- Kilbourne , W. E. 1986 . An exploratory study of sex role stereotyping on attitudes toward magazine advertisements . Journal of the Academy of Marketing Science , 14 ( 4 ) : 43 – 46 .
- Kilbourne , W. E. , Painton , S. and Ridley , D. 1985 . The effects of sexual embedding on responses to magazine advertisements . Journal of Advertising , 14 ( 2 ) : 48 – 56 .
- Kline , R. B. 2005 . Principles and practices of structural equation modeling , 2nd , New York, NY : The Guilford Press .
- Kopp , R. J. , Eng , R. J. and Tigert , D. J. 1989 . A competitive structure and segmentation analysis of the Chicago Fashion Market . Journal of Retailing , 65 : 496 – 515 .
- Koutsoutos , A. and Westerholt , C. 2005 . Business impacts of ICT . International Journal Technology, Policy and Management , 5 ( 1 ) : 25 – 47 .
- Lal , R. and Sarvary , M. 1999 . When and how is the Internet likely to decrease price competition? . Marketing Science , 18 ( 4 ) : 48 – 503 .
- Law , R. , Qi , S. and Buhalis , D. 2010 . Progress in tourism management: A review of website evaluation in tourism research . Tourism Management , 31 ( 3 ) : 297 – 313 .
- Lewis , R. C. and Chambers , R. E. 1989 . Marketing leadership in hospitality , New York, NY : Van Nostrand Reinhold .
- Limayem , M. , Khalifa , M. and Frini , A. 2000 . What makes consumers buy from Internet? A longitudinal study of online shopping . IEEE Transactions on Systems, Man, and Cybernetics—Part A: Systems and Humans , 30 : 421 – 432 .
- Madden , T. J. , Ellen , P. S. and Ajzen , I. 1999 . Has technology introduced new ethical problems? . Journal of Business Ethics , 19 ( 1 ) : 81 – 90 .
- Mano , H. and Oliver , R. L. 1993 . Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling, and satisfaction . Journal of Consumer Research , 20 : 451 – 466 .
- Mazursky , D. and Jacoby , J. 1986 . Exploring the development of store images . Journal of Retailing , 62 : 145 – 165 .
- Meyronin , B. 2002 . ICT: The creation of value and differentiation in services . Managing Service Quality , 14 ( 2/3 ) : 216 – 225 .
- Neese , W. T. and Taylor , R. D. 1994 . Verbal strategies for indirect comparative advertising . Journal of Advertising Research , 34 : 56 – 69 . March/April
- Njite , D. and Parsa , H. G. 2005 . Structural equation modeling of factors that influence consumer Internet purchase intentions of service . Journal of Services Research , 5 ( 1 ) : 43 – 59 .
- Nunnally , J. C. 1978 . Psychometric , 2nd , New York, NY : McGraw-Hill .
- Nunnally , J. C. and Bernstein , I. H. 1994 . Psychometric theory , New York, NY : McGraw-Hill .
- Okechuku , C. and Wang , G. R. 1988 . October/November The effectiveness of Chinese print advertisements in North America . Journal of Advertising Research , 28 : 25 – 34 .
- Perfect Market. (n.d.). In AllBusiness. Retrieved from http://www.allbusiness.com/glossaries/perfect-market/4945392-1.html (http://www.allbusiness.com/glossaries/perfect-market/4945392-1.html)
- Perrien , J. , Dussart , C. and Paul , F. 1985 . Advertisers and the factual content of advertising . Journal of Advertising , 14 ( 1 ) : 35 – 53 .
- Peterson , R. A. , Balasubramanian , S. and Bronnenberg , B. J. 1997 . Exploring the implications of the Internet for consumer marketing . Academy of Marketing Science , 25 ( 4 ) : 329 – 346 .
- Petty , R. E. , Unnava , R. H. and Strathman , A. J. , eds. 1991 . Theories of attitude change , Englewood Cliffs , NJ : Prentice-Hall .
- Rayport , J. and Sviokla , J. 1995 . Exploiting the virtual value chain . Harvard Business Review , 73 ( 6 ) : 75 – 85 .
- Sawyer , A. G. and Dickson , P. 1984 . “ Psychological perspectives on consumer response to sales promotion ” . In Research on sales promotion: Collected papers , Edited by: Jocz , K. Cambridge , MA : Marketing Science Institute .
- Schechter , L. 1984 . A normative conception of value . Progressive Grocer, , : 12 – 14 .
- Schibrowsky , J. A. , Peltier , J. W. and Nill , A. 2007 . The state of Internet marketing research: A review of the literature and future research directions . European Journal of Marketing , 41 ( 7/8 ) : 722 – 733 .
- Schuman , H. and Kalton , G. 1985 . “ Survey methods ” . In Handbook of social psychology , Edited by: Lindzey , G. and Aronson , E. Vol. 1 , 635 – 697 . New York, NY : Random House .
- Shadish , W. R. , Cook , T. D. and Cambell , D. T. 2002 . Experimental and quasi-experimental designs for generalized causal inference , Boston , MA : Houghton Mifflin .
- Sheldon , P. J. 1997 . Tourism Information Technology , 1st , Wallingford , , England : CAB International .
- Sheth , J. N. , Gardner , D. M. and Garrett , D. M. 1988 . Marketing theory: Evolution and evaluation , New York, NY : John Wiley .
- Sheth , J. N. and Parvatiyar , A. 1995a . The evolution of relationship marketing . International Business Review , 4 : 397 – 418 .
- Sheth , J. N. and Parvatiyar , A. 1995b . Relationship marketing in consumer markets: Antecedents and consequences . Journal of Academy of Marketing Science , 23 ( 4 ) : 255 – 271 .
- Sheth , J. N. and Raju , P. S. 1973 . Sequential and cyclical nature of information processing in repetitive choice behavior , Urbana , IL : Association for Consumer Research .
- Shim , S. and Drake , M. F. 1990 . Consumer intention to utilize electronic shopping . Journal of Direct Marketing , 4 : 22 – 33 .
- Shim , S. , Eastlick , M. A. , Sherry , L. L. and Warrington , L. P. 2001 . An online pre-purchase intentions model: The role of intention to search . Journal of Retailing , 77 : 397 – 416 .
- Sinha , I. 2000 . Cost transparency: The net's real threat to prices and brands . Harvard Business Review , 78 ( 2 ) : 43 – 50 .
- Stafford , M. R. 1998 . Advertising sex-typed services: The effects of sex, service type, and employee type on consumer attitudes . Journal of Advertising , 27 ( 2 ) : 65 – 82 .
- Stafford , M. R. , Stafford , T. F. and Day , E. 2002 . A contingency approach: The effects of spokesperson type and service type on service advertising perceptions . Journal of Advertising , 31 ( 2 ) : 17 – 34 .
- Sutton , S. R. and Hallett , R. 1989 . Understanding seat-belt intentions and behavior: A decision-making approach . Journal of Applied Social Psychology , 19 : 1310 – 1325 .
- Szymanski , D. and Hise , R. T. 2000 . E-satisfaction: An initial examination . Journal of Retailing , 76 : 309 – 322 .
- Tabachnick , B. G. and Fidell , L. S. 2001 . Using multivariate statistics , 4th , Needham Heights , MA : Allyn & Bacon .
- Taylor , V. A. and Bearden , W. O. 2002 . The effects of price on brand extension evaluations: The moderating role of extension similarity . Journal of the Academy of Marketing Science , 30 ( 2 ) : 131 – 140 .
- Triandis , C. H. 1979 . “ Values, attitudes and interpersonal behavior ” . In Nebraska Symposium on Motivation , 159 – 295 . Lincoln , NE : University of Nebraska Press .
- Wallace , D. W. , Giese , J. L. and Johnson , J. L. 2004 . Consumer retailer loyalty in the context of multiple channel strategies . Journal of Retailing , 80 ( 4 ) : 249 – 263 .
- Web 2.0. (n.d.). In Wikipedia. Retrieved from http://en.wikipedia.org/wiki/Web_2.0 (http://en.wikipedia.org/wiki/Web_2.0)
- Weber , K. and Roehl , W. S. 1999 . Profiling people searching for and purchasing travel products on the world wide web . Journal of Travel Research , 37 ( 3 ) : 291 – 298 .
- Webster , F. E. Jr. 1992 . The changing role of marketing in corporation . Journal of Marketing , 56 ( 4 ) : 1 – 17 .
- Weis , A. H. 2010 . Commercialization of the Internet . Internet Research , 20 ( 4 ) : 420 – 435 .
- Wen , I. 2009 . Factors affecting online consumer travel purchasing: A review . International Journal of Contemporary Hospitality Management , 21 ( 6 ) : 752 – 765 .
- Westbrook , R. A. and Oliver , R. 1991 . The dimensionality of consumption emotion patterns and consumer satisfaction . Journal of Consumer Research , 18 : 84 – 91 .
- Wu , S. I. 2003 . The relationship between consumer characteristics and attitude toward online shopping . Marketing Intelligence & Planning , 21 ( 1 ) : 37 – 44 .
- Zikmund , W. G. 2003 . Business research methods , 7th , Mason , OH : South-Western, Thomson .