References
- Abubakar, A. M. (2018). Linking work-family interference, workplace incivility, gender and psychological distress. Journal of Management Development, 37(3), 226–242. https://doi.org/https://doi.org/10.1108/JMD-06-2017-0207
- Abubakar, A. M. (2019). Using hybrid SEM – Artificial intelligence: Approach to examine the nexus between boreout, generation, career, life and job satisfaction. Personnel Review, 49(1), 67–86. https://doi.org/https://doi.org/10.1108/PR-06-2017-0180
- Abubakar, A. M., Megeirhi, H. A., & Shneikat, B. H. T. (2018b). Tolerance for workplace incivility, employee cynicism and job search behavior. The Service Industries Journal, 38(9–10), 629–643. https://doi.org/https://doi.org/10.1080/02642069.2017.1420171
- Abubakar, A. M., Namin, B. H., Harazneh, I., Arasli, H., & Tunç, T. (2017). Does gender moderate the relationship between favoritism/nepotism, supervisor incivility, cynicism and workplace withdrawal: A neural network and SEM approach. Tourism Management Perspectives, 23(1), 129–139. https://doi.org/https://doi.org/10.1016/j.tmp.2017.06.001
- Abubakar, A. M., Yazdian, F. T., & Behravesh, E. (2018a). A riposte to ostracism and tolerance to workplace incivility: A generational perspective. Personnel Review, 47(2), 441–457. https://doi.org/https://doi.org/10.1108/PR-07-2016-0153
- Aljawarneh, N. M. S., & Atan, T. (2018). Linking tolerance to workplace incivility, service innovative, knowledge hiding, and job search behavior: The mediating role of employee cynicism. Negotiation and Conflict Management Research, 11(4), 298–320. https://doi.org/https://doi.org/10.1111/ncmr.12136
- Al-Omari, I., Ali, M. M., Mahmoud, R. M., & Jawabreh, A. A. A. (2015). The arab spring impacts on the jordanian hotels sector. International Journal of Humanities and Social Science, 5.
- Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24(3), 452–471. https://doi.org/https://doi.org/10.5465/AMR.1999.2202131
- Assaf, A. G., Tsionas, M., & Oh, H. (2018). The time has come: Toward Bayesian SEM estimation in tourism research. Tourism Management, 64, 98–109. https://doi.org/https://doi.org/10.1016/j.tourman.2017.07.018
- Avey, J., Luthans, F., & Jensen, S. (2009). Psychological capital: A positive resource for combating employee stress and turnover. Human Resource Management, 48(5), 677–693. https://doi.org/https://doi.org/10.1002/hrm.20294
- Baumeister, R. F., & Leary, M. R. (1995). The need to belong: Desire for interpersonal attachments as a fundamental human motivation. Psychological Bulletin, 117(3), 497–529. https://doi.org/https://doi.org/10.1037/0033-2909.117.3.497
- Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588–606. https://doi.org/https://doi.org/10.1037/0033-2909.88.3.588
- Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. In K. A. Bollen & J. S. Long (Eds.), Testing structural equation models (pp. 136–162). Sage.
- Conner, M., & Armitage, C. J. (1998). Extending the theory of planned behavior: A review and avenues for further research. Journal of Applied Social Psychology, 28(15), 1429–1464. https://doi.org/https://doi.org/10.1111/j.1559-1816.1998.tb01685.x
- Cortina, L., & Magley, V. (2009). Patterns and profiles of response to incivility in the workplace. Journal of Occupational Health Psychology, 14(3), 272–288. https://doi.org/https://doi.org/10.1037/a0014934
- Cortina, L., Magley, V., Williams, J., & Langhout, R. Incivility in the workplace: Incidence and impact. (2001). Journal of Occupational Health Psychology, 6(1), 64–80. pubmed/11199258. https://doi.org/https://doi.org/10.1037/1076-8998.6.1.64
- Cortina, L. M., Kabat-Farr, D., Magley, V. J., & Nelson, K. (2017). Researching rudeness: The past, present, and future of the science of incivility. Journal of Occupational Health Psychology, 22(3), 299–313. https://doi.org/https://doi.org/10.1037/ocp0000089
- Cortina, L. M., Lonsway, K. A., Magley, V. J., Freeman, L. V., Collinsworth, L. L., Hunter, M., & Fitzgerald, L. F. (2002). What’s gender got to do with it? Incivility in the federal courts. Law & Social Inquiry, 27(2), 235–270.
- Donne, J. (1975). Devotions upon emergent occasions. McGill Queens University Press.
- Eagly, A. H., & Wood, W. (2012). Social role theory. In P. A. M. Van Lange, A. W. Kruglanski, & E. T. Higgins, (Eds), Handbook of theories of social psychology (pp. 458–476). Sage Publications Ltd. https://doi.org/https://doi.org/10.4135/9781446249222.n49
- Eagly, A. H., & Wood, W. (2016). Social role theory of sex differences. The Wiley Blackwell. Encyclopedia of Gender and Sexuality Studies, 1–3. https://doi.org/https://doi.org/10.1002/9781118663219.wbegss183
- Elrehail, H., Harazneh, I., Abuhjeeleh, M., Alzghoul, A., Alnajdawi, S., & Ibrahim, H. M. H. (2019). Employee satisfaction, human resource management practices and competitive advantage. European Journal of Management and Business Economics. https://doi.org/https://doi.org/10.1108/EJMBE-01-2019-0001
- Estes, B., & Wang, J. (2008). Workplace incivility: Impacts on individual and organizational performance. Human Resource Development Review, 7(2), 218–240. https://doi.org/https://doi.org/10.1177/1534484308315565
- Ferguson, M., & Barry, B. (2011). I know what you did: The effects of interpersonal deviance on bystanders. Journal of Occupational Health Psychology, 16(1), 80–94. https://doi.org/https://doi.org/10.1037/a0021708
- Folger, R., & Baron, R. A. (1996). Violence and hostility at work: A model of reactions to perceived injustice. In G. R. VandenBos & E. Q. Bulatao (Eds.), Violence on the job: Identifying risks and developing solutions (pp. 51–85). American Psychological Association.
- Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/https://doi.org/10.2307/3151312
- Franzoi, S. L. (2011). Psychology: A discovery experience. South-Western, Cengage Learning.
- Giumetti, G., McKibben, E., Hatfield, A., Schroeder, A., & Kowalski, R. (2012). Cyber Incivility @ Work: The New Age of Interpersonal Deviance. Cyber Psychology, Behavior, and Social Networking, 15(3), 148–154. https://doi.org/https://doi.org/10.1089/cyber.2011.0336
- Gonthier, G. (2002). Rude awakenings: Overcoming the civility crisis in the workplace. Dearborn Trade.
- Grandey, A. A., Kern, J. H., & Frone, M. R. (2007). Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor. Journal of occupational health psychology, 12(1), 63–79.
- Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis (6th ed.). Prentice Hall.
- Hatton, C., Emerson, E., Rivers, M., Mason, H., Swarbrick, R., Mason, H., Kiernan, C., Reeves, D., & Alborz, A. (2001). Factors associated with intended staff turnover and job search behavior in services for people with intellectual disability. Journal of Intellectual Disability Research, 45(3), 258–270. https://doi.org/https://doi.org/10.1046/j.1365-2788.2001.00321.x
- Hershcovis, M. S. (2011). “Incivility, social undermining, bullying… oh my!”: A call to reconcile constructs within workplace aggression research. Journal of Organizational Behavior, 32(3), 499–519.
- Hershcovis, M. S., & Barling, J. (2010). Towards a multi-foci approach to workplace aggression: A meta-analytic review of outcomes from different perpetrators. Journal of Organizational Behavior, 31(1), 24–44. https://doi.org/https://doi.org/10.1002/job.621
- Hershcovis, M. S., Ogunfowora, B., Reich, T. C., & Christie, A. M. (2017). Targeted workplace incivility: The roles of belongingness, embarrassment, and power. Journal of Organizational Behavior, 38(7), 1057–1075. https://doi.org/https://doi.org/10.1002/job.2183
- Jockin, V., Arvey, R. D., & McGue, M. (2001). Perceived victimization moderates’ self-reports of workplace aggression and conflict. Journal of Applied Psychology, 86(6), 1262–1269. https://doi.org/https://doi.org/10.1037/0021-9010.86.6.1262
- Johns, N., & Menzel, P. (1999). If you can’t stand the heat! Kitchen violence and culinary art. International Journal of Hospitality Management, 18(2), 99–109. https://doi.org/https://doi.org/10.1016/S0278-4319(99)00013-4
- Kanfer, R., Wanberg, C. R., & Kantrowitz, T. M. Job search and employment: A personality–motivational analysis and meta-analytic review. (2001). Journal of Applied Psychology, 86(5), 837–855. pubmed/11596801. https://doi.org/https://doi.org/10.1037/0021-9010.86.5.837
- Killeen, P. R. (1985). Incentive theory: IV. Magnitude of reward. Journal of the Experimental Analysis of Behavior, 43(3), 407–417. https://doi.org/https://doi.org/10.1901/jeab.1985.43-407
- Kline, T. J. (2005). Psychological testing: A practical approach to design and evaluation. Sage Publications.
- Larson, S. A., Lakin, K. C., & Bruininks, R. H. (1998). Staff recruitment and retention: study results and intervention strategies. American Association on Mental Retardation.
- Lewis, P. S., & Malecha, A. (2011). The impact of workplace incivility on the work environment, manager skill, and productivity. Journal of Nursing Administration, 41(1), 41–47. https://doi.org/https://doi.org/10.1097/NNA.0b013e3182002a4c
- Lim, S., Cortina, L. M., & Magley, V. J. (2008). Personal and workgroup incivility: Impact on work and health outcomes. Journal of Applied Psychology, 93(1), 95–107. https://doi.org/https://doi.org/10.1037/0021-9010.93.1.95
- Loi, N. M., Loh, J. M., & Hine, D. W. (2015). Don’t rock the boat: The moderating role of gender in the relationship between workplace incivility and work withdrawal. Journal of Management Development, 34(2), 169–186. https://doi.org/https://doi.org/10.1108/JMD-12-2012-0152
- Lutgen-Sandvik, P. (2006). Take this job and quitting and other forms of resistance to workplace bullying. Communication Monographs, 73(4), 406–433. https://doi.org/https://doi.org/10.1080/03637750601024156
- Lutgen-Sandvik, P., & Sypher, B. D. (2009). Destructive organizational communication. Routledge Press.
- Martinez-Torres, M. R., & Toral, S. L. (2019). A machine learning approach for the identification of the deceptive reviews in the hospitality sector using unique attributes and sentiment orientation. Tourism Management, 75(1), 393–403. https://doi.org/https://doi.org/10.1016/j.tourman.2019.06.003
- Mathisen, G., Einarsen, S., & Mykletun, R. (2008). The occurrences and correlates of bullying and harassment in the restaurant sector. Scandinavian Journal of Psychology, 49(1), 59–68. https://doi.org/https://doi.org/10.1111/j.1467-9450.2007.00602.x
- McDonald, R. P., & Marsh, H. W. (1990). Choosing a multivariate model: Non-centrality and goodness of fit. Psychological Bulletin, 107(2), 247–250. https://doi.org/https://doi.org/10.1037/0033-2909.107.2.247
- Miner, K. N., & Cortina, L. M. (2016). Observed workplace incivility toward women, perceptions of interpersonal injustice, and observer occupational well-being: Differential effects for gender of the observer. Frontiers in Psychology, 7(1), 482. https://doi.org/https://doi.org/10.3389/fpsyg.2016.00482
- Miner-Rubino, K., & Reed, W. (2010). Testing a moderated mediational model of workgroup incivility: The roles of organizational trust and group regard. Journal of Applied Social Psychology, 40(12), 3148–3168. https://doi.org/https://doi.org/10.1111/j.1559-1816.2010.00695.x
- Mohsin, A., Lengler, J., & Kumar, B. (2013). Exploring the antecedents of intentions to leave the job: The case of luxury hotel staff. International Journal of Hospitality Management, 35, 48–58. https://doi.org/https://doi.org/10.1016/j.ijhm.2013.05.002
- Nunnally, J. C. (1976). Psychometric theory (2nd ed.). McGraw-Hill.
- O’Reilly, J., & Aquino, K. (2011). A model of third parties’ morally-motivated responses to mistreatment in organizations. Academy of Management Review, 36(3), 526–543. https://doi.org/https://doi.org/10.5465/amr.2009.0311
- Olson-Buchanan, J. B., & Boswell, W. R. (2008). An integrative model of experiencing and responding to mistreatment at work. Academy of Management Review, 33(1), 76–96. https://doi.org/https://doi.org/10.5465/AMR.2008.27745325
- Palanski, M., Avey, J. B., & Jiraporn, N. (2014). The effects of ethical leadership and abusive supervision on job search behaviors in the turnover process. Journal of Business Ethics, 121(1), 135–146. https://doi.org/https://doi.org/10.1007/s10551-013-1690-6
- Peachey, W., Burton, L., & Wells, E. (2014). Examining the influence of transformational leadership, organizational commitment, job embeddedness, and job search behaviors on turnover intentions in intercollegiate athletics. Leadership & Organization Development Journal, 35(8), 740–755. https://doi.org/https://doi.org/10.1108/LODJ-10-2012-0128
- Pearson, C., Andersson, L., & Wegner, J. (2001). When workers flout convention: A study of workplace incivility. Human Relations, 54(11), 1387–1419. https://doi.org/https://doi.org/10.1177/00187267015411001
- Pearson, C., & Porath, C. (2005). On the nature, consequences and remedies of workplace incivility: No time for “nice”? Think again. Academy of Management Executive, 19(1), 7–18. https://doi.org/https://doi.org/10.5465/ame.2005.15841946
- Pearson, C. M., & Porath, C. L. (2004). On incivility, its impact, and directions for future research. The dark side of organizational behavior, 16, 403–425.
- Perrewe´, P. L., Hochwarter, W. A., Rossi, A. M., Wallace, A., Maignan, I., Castro, S. L., Ralston, D. A., Westman, M., Vollmer, G., Tang, M., Wan, P., & Van Deusen, C. A. (2002). Are work stress relationships universal? A nine-region examination of role stressors, general self-efficacy, and burnout. Journal of International Management, 8(2), 163–187. https://doi.org/https://doi.org/10.1016/S1075-4253(02)00052-2
- Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/https://doi.org/10.1037/0021-9010.88.5.879
- Porath, C., & Pearson, C. (2012). Emotional and behavioral responses to workplace incivility and the impact of hierarchical status. Journal of Applied Psychology, 42(S1), E326–E357. https://doi.org/https://doi.org/10.1111/j.1559-1816.2012.01020.x
- Schilpzand, P., De Pater, I. E., & Erez, A. (2016). Workplace incivility: A review of the literature and agenda for future research. Journal of Organizational Behavior, 37(S1), S57–S88. https://doi.org/https://doi.org/10.1002/job.1976
- Schneider, B. (1987). E= f (P, B): The road to a radical approach to person-environment fit. Journal of Vocational Behavior, 31(3), 353–361.
- Settles, I. H., & O’Connor, R. C. (2014). Incivility at academic conferences: Gender differences and the mediating role of climate. Sex Roles, 71(1–2), 71–82. https://doi.org/https://doi.org/10.1007/s11199-014-0355-y
- Sguera, F., Bagozzi, R. P., Huy, Q. N., Bossd, R. W., & Boss, S. (2016). Curtailing the harmful effects of workplace incivility: The role of structural demands and organization-provided resources. Journal of Vocational Behavior, 95-96(95), 115–127. https://doi.org/https://doi.org/10.1016/j.jvb.2016.08.004
- Shamout, M. D. (2020). Supply chain data analytics and supply chain agility: A fuzzy sets (fsQCA) approach. International Journal of Organizational Analysis. ahead-of-print. https://doi.org/https://doi.org/10.1108/IJOA-05-2019-1759
- Sliter, M., Jex, S., Wolford, K., & McInnerney, J. (2010). How rude! Emotional labor as a mediator between customer incivility and employee outcomes. Journal of Occupational Health Psychology, 15(4), 468–481. https://doi.org/https://doi.org/10.1037/a0020723
- Sommer, K. L., Williams, K. D., Ciarocco, N. J., & Baumeister, R. F. (2001). When silence speaks louder than words: Exploration into the intrapsychic and interpersonal consequences of social ostracism. Basic and Applied Social Psychology, 23(4), 225–243. https://doi.org/https://doi.org/10.1207/S15324834BASP2304_1
- Takahashi, A. M. (2016). Job stress in Japanese Academia: The Role of relative income, time allocation by task, and children. Journal of Asian Economics, 43, 12–17. https://doi.org/https://doi.org/10.1016/j.asieco.2016.01.004
- Tanaka, J. S., & Huba, G. J. (1985). A fit index for covariance structure models under arbitrary GLS estimation. British Journal of Mathematical and Statistical Psychology, 38(2), 197–201.https://doi.org/https://doi.org/10.1111/j.2044-8317.1985.tb00834.x
- Van Hoye, G., Saks, A. M., Lievens, F., & Weijters, B. (2015). Development and test of an integrative model of job search behavior. European Journal of Work and Organizational Psychology, 24(4), 544–559. https://doi.org/https://doi.org/10.1080/1359432X.2014.964214
- Vansteenkiste, M., Lens, W., De Witte, S., De Witte, H., & Deci, E. L. (2004). The “why” and “why not” of job search behavior: The irrelation to searching, unemployment experience, and well-being. European Journal of Social Psychology, 34, 345–363. https://doi.org/https://doi.org/10.1002/ejsp.202
- Varekamp, I., Knijn, T., Bos, P., & van Wel, F. (2014). Psychosocial factors predicting job search behavior of long-term welfare recipients in the Netherlands. European Journal of Social Security, 16(4), 347–370. https://doi.org/https://doi.org/10.1177/138826271401600404
- Wheaton, B., Muthén, B., Alwin, D. F., & Summers, G. F. (1977). Assessing reliability and stability in panel models. In D. R. Heise (Ed.), Sociological methodology 1977 (pp. 84–136). Jossey-Bass.
- Yang, J. T., Wan, C. S., & Fu, Y. J. (2012). Qualitative examination of employee turnover and retention strategies in international tourist hotels in Taiwan. International Journal of Hospitality Management, 31(3), 837–848. https://doi.org/https://doi.org/10.1016/j.ijhm.2011.10.001
- Zimmerman, R. D., Swider, B. W., Woo, S. E., & Allen, D. G. (2016). Who withdraws? Psychological individual differences and employee withdrawal behaviors. Journal of Applied Psychology, 101(4), 498. https://doi.org/https://doi.org/10.1037/apl0000068