REFERENCES
- Binkhorst , E. and Dekker , T. D. 2009 . Agenda for co-creation tourism experience research . Journal of Hospitality Marketing & Management , 18 : 311 – 327 .
- Bitner , M. J. 1992 . Servicescapes: The impact of physical surroundings on customers and employees . Journal of Marketing , 56 ( 2 ) : 57 – 71 .
- Boswijk , A. , Thijssen , T. and Peelen , E. 2007 . The experience economy: A new perspective , Amsterdam : Pearson Education Benelux .
- Cool , K. , Dierickx , I. and Jemison , D. 1989 . Business strategy, market structure and risk-return relationships: A structural approach . Strategic Management Journal , 10 ( 6 ) : 507 – 522 .
- Flagestad , A. 2006 . Opplevelsesøkonomien på vei [The experience economy on the way]. Magma , 9 ( 3 ) : 81 – 90 .
- Gilmore , J. H. and Pine , B. 2002 . Differentiating hospitality operations via experiences: Why selling services is not enough . Cornell Hotel and Restaurant Administration Quarterly , 43 ( 3 ) : 87 – 96 .
- Goffmann , E. 1959 . The presentation of self in everyday life , New York, NY : Doubleday and Co .
- Grove , S. J. and Fisk , R. P. 1997 . The impact of other customers on service experiences: A critical incident examination of “getting along.” . Journal of Retailing , 73 ( 1 ) : 63 – 85 .
- Heide , M. and Grønhaug , K. 2006 . Atmosphere: Conceptual issues and implications for hospitality management . Scandinavian Journal of hospitality and Tourism , 6 ( 4 ) : 271 – 286 .
- Hightower , R. , Brady , M. K. and Baker , T. L. 2002 . Investigating the role of the physical environment in hedonic service consumption: An exploratory of sporting events . Journal of Business Research , 55 : 697 – 707 .
- Hovedstadens Udviklingsråd (HUR). (2005). Opplevelsesøkonomi i Hovedstad-regionen. Utarbeidet av Rambøll Management [Experience economy in the capital region: Prepared by Rambøll Management]. www.ramboll-management.dk (http://www.ramboll-management.dk)
- Huber , F. , Vollhardt , K. , Matthes , I. and Vogel , J. 2010 . Brand misconduct: Consequences on consumer-brand relationships . Journal of Business Research , 63 ( 11 ) : 1113 – 1120 .
- Jensen , R. 1999 . The dream society: How the coming shift from information to imagination will transform your business , New York, NY : McGraw-Hill .
- Lee , H. , Lee , Y. and Yoo , D. 2000 . The determinants of perceived service quality and its relationship with satisfaction . Journal of Services Marketing , 14 ( 3 ) : 217 – 231 .
- Liang , H. , Saraf , N. , Hu , Q. and Xue , Y. 2007 . Assimilation of enterprise systems: The effect of Institutional pressures and the mediating role of top management . MIS Quarterly , 31 ( 1 ) : 59 – 87 .
- MacCannell , D. 1973 . Staged authenticity: Arrangements of social space in tourist settings . American Journal of Sociology , 79 : 589 – 603 .
- Mossberg , L. 2003 . Att skapa opplevelser—från OK til WOW! [Creating experiences: From OK to WOW!] , Lund, , Sweden : Studentlitteratur .
- ODA (Oplevelsesudvikling i Danske Attraktioner) . 2006 . Oplevelser i udvikling. Udvikling i oplevelser [Experiences in development, developments in experiences]. Odense, Denmark: Center for Oplevelsesudvikling
- Oh , H. , Fiore , A. M. and Jeoung , M. 2007 . Measuring experience economy concepts: tourism applications . Journal of Travel Research , 46 : 119 – 132 .
- Parasuraman , A. , Zeithaml , V. A. and Berry , L. L. 1985 . A conceptual model of service quality and its implications for future research . Journal of Marketing , 49 Fall : 41 – 50 .
- Parasuraman , A. , Zeithaml , V. A. and Berry , L. L. 1988 . SERQUAL: A multiple-item scale for measuring consumer perceptions of service quality . Journal of Retailing , 64 Spring : 12 – 40 .
- Parasuraman , A. , Zeithaml , V. A. and Berry , L. L. 1991 . Refinement and reassessment of the SERQUAL Scale . Journal of Retailing , 67 : 420 – 450 .
- Pine , B. and Gilmore , J. H. 1998 . Welcome to the experience economy . Harvard Business Review , July-August : 97 – 105 .
- Pine , B. and Gilmore , J. H. 1999 . The experience economy , Boston, MA : Harvard Business School Press .
- Prahalad , C. K. and Ramaswamy , V. 2003 . The new frontier of experience innovation . MIT Sloan Management Review , 44 ( 4 ) : 12 – 18 .
- Sosik , J. J. , Kahai , S. S. and Piovoso , M. J. 2009 . Silver bullet or voodoo statistics? A primer for using the partial least squares data analytic technique in group and organization research . Group & Organization Management , 34 ( 1 ) : 5 – 36 .
- Stamboulis , Y. and Skayannis , P. 2003 . Innovation strategies and technology for experience-based tourism . Tourism Management , 24 : 35 – 43 .
- Tarssanen , S. and Kylänen , M. 2005 . A theoretical model for producing experiences—A touristic perspective , Rovaniemi, , Finland : Lapland Centre of Expertise for the Experience Industry .
- Toffler , A. 1980 . The third wave , London, , UK : Collins .