672
Views
20
CrossRef citations to date
0
Altmetric
Articles

Do Travel Agency Jobs Appeal to University Students? A Case of Tourism Management Students in Hong Kong

, &
Pages 87-121 | Received 15 Feb 2013, Accepted 16 Jul 2013, Published online: 05 Mar 2014

REFERENCES

  • Airey, D., & Frontistis, A. (1997). Attitudes to careers in tourism: An Anglo-Greek comparison. Tourism Management, 18(3), 149–158.
  • Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Englewood Cliffs, NJ: Prentice Hall.
  • Champoux, J. E. (1991). A multivariate test of the job characteristics theory of work motivation. Journal of Organizational Behavior, 12(5), 431–446.
  • Cho, S., Woods, R. H., & Sciarini, M. (2006). How hospitality students develop perceptions of potential employers. Cornell Hotel and Restaurant Administration Quarterly, 47(2), 135–145.
  • Chow, I. H. S., & Ngo, H. (2011). Gender differences in job attribute preferences and job choice of university students in China. Journal of Applied Business Research, 18(2). Retrieved August 18, 2012, from http://cluteonline.com/journals/index.php/JABR/article/view/2111
  • Christou, E. S. (1999). Hospitality management education in Greece an exploratory study. Tourism Management, 20(6), 683–691.
  • Chu, R. K. S., & Choi, T. (2000). An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: A comparison of business and leisure travelers, Tourism Management, 21(4), 363–377.
  • Chuang, N. K., & Dellmann-Jenkins, M. (2010). Career decision making and intention: A study of hospitality undergraduate students. Journal of Hospitality and Tourism Research, 34(4), 512–530.
  • Continuing Professional Development Alliance. (2011). Who is our Generation Y? Survey on characteristics and preferences of Generation Y in the workplace. Retrieved May 14, 2013, from http://www.hkcs.org.hk/whatsnew/20111007/files/CPD_Alliance.pdf
  • Daud, S., Abidin, N., Sapuan, N. M., & Rajadurai, J. (2012). Efficient human resource deployment technique in higher education: A standpoint from Malaysia. African Journal of Business Management, 6(25), 7533–7547.
  • Eccles, J. S. (1994). Understanding women’s educational and occupational choices. Psychology of Women Quarterly, 18(4), 585–609.
  • Ennew, C., Reed, G., & Binks, M. (1993). Importance-performance analysis and the measurement of service quality. European Journal of Marketing, 27(2), 59–70.
  • Fried, Y., & Ferris, G. R. (1987). The validity of the job characteristics model: A review and meta-analysis. Personnel Psychology, 40(2), 287–322.
  • Gursoy, D., Chi, C., & Karadag, E. (2013). Generational differences in work values and attitudes among service contact employees, International Journal of Hospitality Management, 32, 40–48.
  • Hackman, J. R., & Oldham, G. R. (1975). Development of the job diagnostic survey. Journal of Applied Psychology, 60(2), 159–170.
  • Hjalager, A., & Andersen, S. (2001). Tourism employment: contingent work or professional career? Employee Relations, 20(2), 115–129.
  • Hong Kong Polytechnic University Office of Careers and Placement Service. (2013). Graduate employment survey 2012. Hong Kong: Hong Kong Polytechnic University.
  • Hong Kong Tourism Board. (2012). A statistical review of Hong Kong tourism 2011. Hong Kong: Author.
  • Huang, R., & Wang, W. (2007). An investigation of the intercultural competence of tour guides in Great Britain. Acta Turistica, 19(2), 126–149.
  • Jansen, P. G. M., Kerkstra, A., Abu-Saad, H. H., & Van Der Zee, J. (1996). The effects of job characteristics and individual characteristics on job satisfaction and burnout in community nursing. International Journal of Nursing Studies, 33(4), 407–421.
  • Jariangprasert, N., & Kantabutra, S. (2012). The exploratory of student’s job selection factors and job candidate attributes in Luang Prabang, Laos. World Journal of Social Sciences, 2(2), 84–95.
  • Jenkins, A. K. (2001). Making a career of it? Hospitality students’ future perspectives: An Anglo-Dutch study. International Journal of Contemporary Hospitality Management, 13(1), 13–20.
  • Jordan, F. (1997). An occupational hazard? Sex segregation in tourism employment. Tourism Management, 148(8), 525–534.
  • Judge, T. A., Bono, J. E., & Locke, E. A. (2000). Personality and job satisfaction: The mediating role of job characteristics. Journal of Applied Psychology, 85(2), 237–249.
  • Kiffin-Petersen, S., & Cordery, J. (2003). Trust, individualism and job characteristics as predictors of employee preference for teamwork. International Journal of Human Resource Management, 14(1), 93–116.
  • Kim, H., Knight, D. K., & Crutsinger, C. (2009). Generation Y employees’ retail work experience: The mediating effect of job characteristics. Journal of Business Research, 62, 548–556.
  • Kim, N. (2014). Employee turnover intention among newcomers in travel industry. International Journal of Tourism Research, 16, 56–64
  • King, B., McKercher, B., & Waryszak, R. (2003). A comparative study of hospitality and tourism graduates in Australia and Hong Kong. International Journal of Tourism Research, 5(6), 409–420.
  • Knutson, B. (1989). Expectations of hospitality juniors and seniors: Wave II. Journal of Hospitality and Tourism Research, 13(3), 193–201.
  • Konrad, A. M., Corrigall, E., Lieb, P., & Ritchie, J. E. (2000). Sex differences in job attribute preferences among managers and business students. Group and Organization Management, 25(2), 108–131.
  • Konrad, A. M., Ritchie, J. E., Jr., Lieb, P., & Corrigall, E. (2000). Sex differences and similarities in job attribute preferences: A meta-analysis. Psychological Bulletin, 126(4), 593–641.
  • Kyiacou, C., & Coulthard, M. (2000). Undergraduates’ views of teaching as a career choice. Journal of Education for Teaching, 26(2), 117–126.
  • Lacy, W. B., Bokemeier, J. L., & Shepard, J. M. (1983). Job attribute preferences and work commitment of men and women in the United States. Personnel Psychology, 36(2), 315–329.
  • Lawler, E. E., & Hall, D. T. (1970). Relationship of job characteristics to job involvement, satisfaction, and intrinsic motivation. Journal of Applied Psychology, 54(4), 305–312.
  • Lee, M. J., Kim, S. S., & Lo, A. (2008). Perceptions of hospitality and tourism students towards study motivations and preferences: A study of Hong Kong students. Journal of Hospitality, Leisure, Sport and Tourism Education, 7(2), 45–58.
  • Lee, Y., & Yoon, J. (2009). Comparison of foodservice management performance level between dietitians and non-dietitians in senior centers using IPA. Nutrition Research and Practice, 3(1), 49–55.
  • Lent, R. W., Brown, S. D., & Hackett, G. (1994). Toward a unifying social cognitive theory of career and academic interest, choice, and performance. Journal of Vocational Behavior, 45(1), 79–122.
  • Lo, A. (2005). The past present, and future of hospitality and tourism higher education in Hong Kong. Journal of Teaching in Travel and Tourism, 5(1/2), 137–166.
  • Lo, A., Cheung, C., & Law, R. (2006). The survival of hotels during disaster: A case study of Hong Kong in 2003. Asia Pacific Journal of Tourism Research, 11(1), 65–79.
  • Loscocco, K. A. (1989). The interplay of personal and job characteristics in determining work commitment. Social Science Research, 18(4), 370–394.
  • Mak, B. (2011). ISO Certification in the tour operator sector. International Journal of Contemporary Hospitality Management, 23(1), 115–130.
  • Martilla, J. A., & James, J. C. (1977). Importance-performance analysis. Journal of Marketing, 1(2), 77–99.
  • Martin, A., Mactaggart, D., & Bowden, J. (2006). The barriers to the recruitment and retention of supervisors/managers in the Scottish tourism industry. International Journal of Contemporary Hospitality Management, 18(5), 380–397.
  • McCleary, K. W., & Weaver, P. A. (1988). Expectations of hospitality students regarding entry level positions in the hospitality industry. Journal of Hospitality and Tourism Research, 12(2), 163–174.
  • McGinty, R., & Reitsch, A. (1992). Using student perceptions and job characteristics to recruit recent graduates. Review of Business, 14(1), 38–42.
  • McMahon, U., & Quinn, U. (1995). Maximizing the hospitality management student work placement experience: a case study. Education + Training, 37(4), 13–17.
  • Murrmann, S. K., & Vest, J. W. (1990). The effect of individual attributes on student preferences for industry specific employment. Journal of Hospitality and Tourism Research, 14(2), 83–94.
  • Nale, R. D., Rauch, D. A., Wathen, S. A., & Barr, P. B. (2000). An exploratory look at the use of importance-performance analysis as a curricular assessment tool in a school of business. Journal of Workplace Learning: Employee Counselling Today, 12(4), 139–145.
  • Noble, S. M., Haytko, D. L., & Phillips, J. (2009). What drives college-age Generation Y consumers? Journal of Business Research, 62(6), 617–628.
  • Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York, NY: McGraw-Hill.
  • O’Leary, S., & Deegan, J. (2005). Career progression of Irish tourism and hospitality management graduates. International Journal of Contemporary Hospitality Management, 17(5), 421–432.
  • O’Neil, M., & Palmer, A. (2004). Importance-performance analysis: A useful tool for directing quality improvement in higher education. Quality Assurance in Education, 12(1), 39–52.
  • Purcell, K. (1996). The relationship between career and job opportunities: Women’s employment in the hospitality industry as a microcosm of women’s employment. Women in Management Review, 11(5), 17–24.
  • Purcell, K., & Quinn, J. (1996). Exploring the education-employment equation in hospitality management: A comparison of graduates and HNDs. International Journal of Hospitality Management, 15(1), 51–68.
  • Richardson, S. (2008). Undergraduate tourism and hospitality students’ attitudes toward a career in the industry: A preliminary investigation. Journal of Teaching in Travel and Tourism, 8(1), 23–46.
  • Richardson, S. (2009). Undergraduates’ perceptions of tourism and hospitality as a career choice. International Journal of Hospitality Management, 28, 382–388.
  • Richardson, S. (2010). Generation Y’s perceptions and attitudes towards a career in tourism and hospitality. Journal of Human Resources in Hospitality and Tourism, 9(2), 179–199.
  • Richardson, S., & Butler, G. (2012). Attitudes of Malaysian tourism and hospitality students towards a career in the industry. Asia Pacific Journal of Tourism Research, 17(3), 262–276.
  • Ross, G. F. (1992). Tourism management as a career path: Vocational perceptions of Australian school leavers. Tourism Management, 13(2), 242–247.
  • Ross, G. F. (1993a). Tourism and hospitality employment and career perceptions among high school students. Visions in Leisure and Business, 12(1), 13–33.
  • Ross, G. F. (1993b). Tourism and hospitality work interest and motivation among potential employees. Journal of Hospitality and Tourism Research, 16(2), 17–28.
  • Ross, G. F. (1995). Tourism/hospitality management employment interest as predicted by job attributes and workplace evaluations. Tourism Recreation Research, 20(2), 63–71.
  • Ross, G. F. (1997a). Hospitality/tourism job applications and educational expectation. International Journal of Contemporary Hospitality Management, 9(3), 124–127.
  • Ross, G. F. (1997b). Travel agency employment perceptions. Tourism Management, 18(1), 9–18.
  • Sims, H. P., Szilagyi, A. D., & Keller, R. T. (1976). The measurement of job characteristics. Academy of Management Journal, 19(2), 195–212.
  • Sittikorn, S., Kunrachai, S., & Somjan, P. (2009). Job opportunity in tourism sector in Luang Prabang. Unpublished independent study report, Economics & Tourism degree at Supanuwong University, Laos.
  • Solnet, D., Robinson, R., & Cooper, C. (2007). An industry partnerships approach to tourism education. Journal of Hospitality, Leisure, Sport and Tourism Education, 6(1), 66–70.
  • South China Morning Post. (2012). Hong Kong needs standard working hours. Retrieved December 12, 2012, from http://www.scmp.com/comment/insight-opinion/article/1092501/hong-kong-needs-standard-working-hours
  • Steers, R. M., & Porter, L. W. (1991). Motivation and work behavior. New York, NY: McGraw-Hill.
  • Stone, E. F., & Porter, L. W. (1975). Job characteristics and job attitudes: A multivariate study. Journal of Applied Psychology, 60(1), 57–64.
  • Tang, E. (2010). It’s time city’s children and their doting parents grew up. China Daily. Retrieved May 15, 2013, from http://www.chinadaily.com.cn/hkedition/2010-12/30/content_11773608.htm
  • Tarrant, M. A., & Smith, E. K. (2002). The use of a modified importance-performance framework to examine visitor satisfaction with attributes of outdoor recreation setting, Managing Leisure, 7, 69–82.
  • Teo, H. A., & Poon, J. T. F. (1994). Career choice of undergraduates and SMEs in Singapore. International Journal of Career Management, 6(3), 20–26.
  • Travel Industry Council of Hong Kong. (2013). Find a travel agent. Retrieved June 10, 2013, from http://www.tichk.org/public/website/en/agents/index.html
  • Twenge, J. M., Campbell, S. M., Hoffman, B. J., & Lance, C. E. (2010). Generational differences in work values: Leisure and extrinsic values increasing, social and intrinsic values decreasing. Journal of Management, 36(5), 1117–1142.
  • Wade, D. J., & Eagles, P. (2003). The use of importance-performance analysis and market segmentation for tourism management in parks and protected areas: An application to Tanzania’s National Parks. Journal of Ecotourism, 2(3), 196–212.
  • Walsh, K., & Taylor, M. S. (2007). Developing in house careers and retaining management talent: What hospitality professionals want from their jobs. Cornell Hotel and Restaurant Quarterly, 48(2), 163–182.
  • Wanous, J. P. (1974). Individual differences and reactions to job characteristics. Journal of Applied Psychology, 59(5), 616–622.
  • Watson, S. (2008). Where are we now? A review of management development issues in the hospitality and tourism sector: Implications for talent management. International Journal of Contemporary Hospitality Management, 20(7), 758–780.
  • Weaver, A. (2009). Perceptions of job quality in the tourism industry: The views of recent graduates of a university’s tourism management programme. International Journal of Contemporary Hospitality Management, 21(5), 579–593.
  • Wiersma, U. J. (1990). Gender differences in job attribute preferences: Work-home role conflict and job level as mediating variables. Journal of Occupational Psychology, 63(3), 231–243.
  • Zhang, H. Q., & Chow, I. (2004). Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong. Tourism Management, 25(1), 81–91.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.