FURTHER READING
- Hutchinson , M , Jackson , D , Wilkes , L and Vickers , MH . 2008 . A new model of bullying in the nursing workplace . Adv Nurs Sci. , 31 : e60 – e71 .
- The Joint Commission Sentinel Event Alert. (July 9, 2008). (9 Jul 2008). http://www.jointcommission.org/SentinelEvents/SentinelEventAlert (http://www.jointcommission.org/SentinelEvents/SentinelEventAlert)
- Kerfoot , KM. 2007 . Leadership, civility, and the ‘no jerks’ rule . Nurs Econ. , 25 : 225 – 227 .
- Latham , CL , Hogan , M and Ringl , K . 2008 . Nurses supporting nurses—creating a mentoring program for staff nurses to improve the workforce environment . Nurs Admin Q. , 32 : 27 – 39 .
- Leasure , AR , Stirlen , J and Thompson , C . 2008 . Barriers and facilitators to the use of evidence-based best practices . Dimen Crit Care Nurs. , 27 : 74 – 82 .
- Leonard , M , Graham , S and Taggart , B . 2004 . “ The human factor: effective teamwork and communications in patient strategy ” . In Achieving safe and reliable healthcare strategies and solutions. ACHE Management Series , Edited by: Leonard , M , Frankel , A , Simmonds , T and Vega , K . Chicago : Health Administration Press .
- Longo , J and Sherman , RO. 2007 . Leveling horizontal violence . Nurs Manage. , 38 ( 34–37 ) : 50 – 51 .
- Maxfield , D , Grenny , J , McMillan , R , Patterson , K and Switzler , A . 2005 . Silence kills: the seven crucial conversations for healthcare , Provo , UT : VitalSmarts, American Association of Critical-Care Nurses .
- McManis & Monsalve Associates & the American Organization of Nurse Executives . “ Healthy work environments: striving for excellence ” . In insights from a key information survey on nursing work environment improvement and innovation , Vol. II , Manassas , VA : McManis & Monsalve Associates .
- Olender-Russo , L. 2009 . Reversing a bullying culture . RN. , 72 : 26 – 29 .
- Randle , J , Stevenson , K and Grayling , I . 2007 . Reducing workplace bullying in healthcare organizations . Nurs Standard. , 21 : 49 – 56 .
- Rosenstein , AH. 2002 . Nurse-physician relationships: impact on nurse satisfaction and retention . Am J Nurs. , 102 : 26 – 34 .
- Rosenstein , AH and O'Daniel , M. 2005 . Disruptive behavior and clinical outcomes: perceptions of nurses and doctors . Am J Nurs. , 105 : 54 – 64 .
- Simons , S. 2008 . Workplace bullying experienced by Massachusetts registered nurses and the relationship to intention to leave the organization . Adv Nurs Sci. , 31 : e48 – e59 .
- Wilson , BL , Diedrich , A , Phelps , CL and Choi , M . 2011 . Bullies at work: the impact of horizontal hostility in the hospital setting and intent to leave . J Nurs Admin. , 41 : 453 – 458 .