REFERENCES
- Heisey , S . 2010 . Inova Fairfax Hospital HELP Hospital Elder Life Program [brochure] , Falls Church , VA : Joanne G. Crantz, MD Geriatric Resource Center .
- Davis , J. 2011 . For better access, bring the library bedside . Patient Educ Manag , 18 : 138 – 139 .
- The Advisory Board Company . 2012 . Enhancing the patient experience: best practices for achieving and sustaining high patient satisfaction , Washington , DC : The Advisory Board Company Nursing Executive Center .