REFERENCES
- Abilities Expo. (2012). Abilities Expo: Fostering the capabilities of the differently-abled. Retrieved November 12, 2012 from http://www.abilitiesexpo.com/about.html
- Accor. (2012a). Accor: Company profile. Retrieved November 10, 2012 from http://www.accor.com/en/group/accor-company-profile.html
- Accor. (2012b). Accor: New frontiers in hospitality 2011 annual report. Retrieved November 10, 2012 from http://www.accor.com/fileadmin/user_upload/Contenus_Accor/Finance/Documentation/2012/EN/2011_annual_report.pdf
- Anand, R., & Winters, M.F. (2008). A retrospective view of corporate diversity training from 1964 to the present. Academy of Management Learning & Education, 7(3), 356–372.
- Bridges From School to Work. (2012). About Bridges: What we do. Retrieved October 14, 2012 from http://www.bridgestowork.org/about-bridges/what-we-do/
- Burge, P., Oullette-Kuntz, H., & Lysaght, R. (2007). Public views on employment of people with intellectual disabilities. Journal of Vocational Rehabilitation, 26, 29–37.
- Chi, C.G., & Qu, H. (2003). Integrating persons with disabilities into the work force: A study on employment of people with disabilities in foodservice industry. International Journal of Hospitality & Tourism Administration, 4(4), 59–83.
- DiversityInc. (2012, Early Fall). Facts & figures: The 2012 DiversityInc top 50 companies for diversity. Diversity Inc, 11(5
- Donnelly, K., & Joseph, J. (2012). Disability employment in the hospitality industry: Human resources considerations. Retrieved January 7, 2013 from http://digitalcommons.ilr.cornell.edu/chrr/27
- EBSCO Industries, Inc. (2014). EBSCO Host. Retrieved April 2, 2013 from http://www.ebscohost.com/
- Fabian, E.S. (2007). Urban youth with disabilities: Factors affecting transition employment. Rehabilitation Counseling Bulletin, 50(3), 130–138.
- Gröschl, S. (2004). Current human resources practices affecting the employment of persons with disabilities in selected Toronto hotels: A case study. International Journal of Hospitality & Tourism Administration, 5(3), 15–30.
- Gröschl, S. (2007). An exploration of HR policies and practices affecting the integration of persons with disabilities in the hotel industry in major Canadian tourism destinations. International Journal of Hospitality Management, 26(3), 666–686.
- Gröschl, S. (2013). Presumed incapable: Exploring the validity of negative judgments about persons with disabilities and their employability in hotel operations. Cornell Hospitality Quarterly, 54(2), 114–123.
- Hands on Educational Services, Inc. (2012). Services provided. Retrieved November 12, 2012 from http://www.handsoneducation.net/index_flash.html
- Hernandez, B., & McDonald, K. (2010). Exploring the costs and benefits of workers with disabilities. Journal of Rehabilitation, 76(3), 15–23.
- Houtenville, A., & Kalargyrou, V. (2012). People with disabilities: Employers’ perspectives on recruitment practices, strategies, and challenges in leisure and hospitality. Cornell Hospitality Quarterly, 53(1), 40–52.
- Hyatt Hotels Corporation. (2011). 2011 Corporate responsibility report. Retrieved November 12, 2012 from thrive.hyatt.com/images/Responsibility_report.pdf
- Hyatt Hotels Corporation. (2012a). About Hyatt. Retrieved November 12, 2012 from http://www.hyatt.com/hyatt/about/index.jsp?type=clear
- Hyatt Hotels Corporation. (2012b). Economic development & investment: Job training and creation. Retrieved November 12, 2012 from http://thrive.hyatt.com/jobtraining.html
- Hyatt Hotels Corporation. (2012c). Education partnerships: Developing future leaders. Retrieved November 12, 2012 from http://www.hyatt.jobs/#pg=4§ion=26
- Hyatt Hotels Corporation. (2012d). Recognition. Retrieved November 12, 2012 from http://thrive.hyatt.com/recognition.html
- Ingamells, W., Rouse, S., & Worsfold, P. (1991). Employment of the disabled in the hotel and catering industry: Assumptions and realities. International Journal of Hospitality Management, 10(3), 279–287.
- Institute on Disability. University of New Hampshire. (2011). Facts & figures: The 2011 annual report on disability in New Hampshire. Retrieved March 18, 2013 from http://www.iod.unh.edu/pdf/FactsFigures_2011.pdf
- International Labour Organization. (2010). Disability in the workplace: Company practices. Retrieved November 10, 2012 from http://www.ilo.org/public/english/dialogue/actemp/downloads/publications/working_paper_n3.pdf
- Kalargyrou, V. (2012, May). People with disabilities: A new model of productive labor. Paper presented at the meeting of Advances in Hospitality and Tourism Marketing and Management Conference, Corfu, Greece.
- Kalargyrou, V. (2014). Gaining a competitive advantage with disability inclusion initiatives. Journal of Human Resources in Hospitality and Tourism, 13(2), 120–145.
- Kuo, P-J., & Kalargyrou, V. (2014). Consumers’ perspectives on service staff with disabilities in the hospitality industry. International Journal of Contemporary Hospitality Management, 26(2), 164–182.
- Laabs, J.J. (1994). Individuals with disabilities augment Marriott work force. Personnel Journal (USA), 73(9), 46–51.
- Lengnick-Hall, M.L., Gaunt, P.M., & Kulkarni, M. (2008). Overlooked and underutilized: People with disabilities are an untapped human resource. Human Resource Management, 47(2), 255–273.
- Marriott International, Inc. (2012a). About Marriott International—A world of opportunity. Retrieved October 14, 2012 from http://www.marriott.com/marriott/aboutmarriott.mi.
- Marriott International, Inc. (2012b). Diversity & inclusion: Corporate. Retrieved October 14, 2012 from http://www.marriott.com/diversity/corporate-diversity.mi#/section/guests
- Marriott International, Inc. (2012c). Diversity & inclusion. Retrieved October 14, 2012 from http://www.marriott.com/diversity/diversity-and-inclusion.mi
- Marriott International, Inc. (2012d). Partners in diversity. Retrieved October 14, 2012 from http://www.marriott.com/diversity/partners-in-diversity.mi
- Marriott International, Inc. (2012e). Awards & recognition—Corporate. Retrieved October 14, 2012 from http://www.marriott.com/news/corporateProfile/awardsRecognition.mi
- Maynard, M. (2013). Governor's promote employment for people with disabilities. Retrieved March 22, 2013 from http://www.disabilityscoop.com/2013/03/11/governors-promote-employment/17467/
- McDonald's. (2012a). Corporate info: Our company. Retrieved November 7, 2012 from http://www.mcdonalds.com/us/en/our_story/Corporate_Info.html
- McDonald's. (2012b). Our company: Inclusion & diversity. Retrieved November 7, 2012 from http://www.aboutmcdonalds.com/mcd/our_company/inclusion_and_diversity.html
- McDonald's. (2012c). Our company: Inclusion & diversity: External partnerships. Retrieved November 7, 2012 from http://www.aboutmcdonalds.com/mcd/our_company/inclusion_and_diversity/external_partnerships.html
- McGowan, S. (2008). Workers with disabilities: How an underutilized talent pool can help companies gain a competitive edge. Retrieved November 7, 2012 from http://www.abilityconnection.org/jobsearch/PersonifiedCareerBuilder.pdf
- Mendoza, S. (2009). 2009 YTD update: Diversity & inclusion. Retrieved November 12, 2012 from http://www.hyattmelange.com/HyattJune2009DiversityInclusionReport.pdf
- Mohegan Sun. (2012). About Mohegan Sun. Retrieved November 11, 2012 from http://mohegansun.com/common/
- Pasquini, E. (2010). Inclusion hotels mix compassion, efficiency. Retrieved November 10, 2012 from http://www.hotelnewsnow.com/Articles.aspx/3030/Inclusion-hotels-mix-compassion-efficiency
- Siperstein, G.N., Romano, N., Mohler, A., & Parker, R. (2006). A national survey of consumer attitudes towards companies that hire people with disabilities. Journal of Vocational Rehabilitation, 24, 3–9.
- Sodexo, Inc. (2012a). About us. Retrieved October 13, 2012 from http://www.sodexousa.com/usen/aboutus/aboutus.asp
- Sodexo, Inc. (2012b). Our environments. Retrieved October 13, 2012 from http://www.sodexousa.com/usen/environments/environments.asp
- Sodexo, Inc. (2012c). Diversity and inclusion report: Hiring and retaining talent. Retrieved October 13, 2012 from http://onlinereportsfy2011.sodexo.com/diversity-and-inclusion-report/our-objectives/hiring-and-retaining-talent/
- Sodexo, Inc. (2012d). Diversity and inclusion report: Leadership commitment. Retrieved October 13, 2012 from http://onlinereportsfy2011.sodexo.com/diversity-and-inclusion-report/our-objectives/leadership-commitment/
- Sodexo, Inc. (2012e). Fair treatment. Retrieved October 13, 2012 from http://www.sodexousa.com/usen/citizenship/diversity/fair/fair.asp
- Sodexo, Inc. (2012f). Employee network groups. Retrieved October 13, 2012 from http://www.sodexousa.com/usen/citizenship/diversity/network/network.asp
- Sodexo, Inc. (2012g). Diversity and inclusion report: Our initiatives worldwide. Retrieved October 13, 2012 from http://onlinereportsfy2011.sodexo.com/diversity-and-inclusion-report/our-initiatives-worldwide-2/our-initiatives-worldwide/
- Starwood Hotels & Resorts Worldwide, Inc. (2012a). Company overview. Retrieved October 12, 2012 from http://www.starwoodhotels.com/corporate/company_info.html
- Starwood Hotels & Resorts Worldwide, Inc. (2012b). Global diversity & inclusion. Retrieved October 12, 2012 from http://www.starwoodhotels.com/corporate/company_values_div.html
- Starwood Hotels & Resorts Worldwide, Inc. (2012c). What we believe: Diversity & inclusion. Retrieved October 12, 2012 from http://www.starwoodhotels.com/corporate/careers/believe/diversity.html.
- The Corporate Social Responsibility Newswire. (2003). McDonald's(R) Tops Fortune Magazine's Sixth Annual List of Companies That Make Workplace Diversity a Priority. Retrieved February 10, 2013 from http://www.csrwire.com/press_releases/25192-McDonald-s-R-Tops-Fortune-Magazine-s-Sixth-Annual-List-of-Companies-That-Make-Workplace-Diversity-a-Priority
- U.S. Department of Commerce. (2011). Disability characteristics: 2011 American community survey 1-year estimates. Retrieved February 10, 2013 from http://factfinder2.census.gov/faces/tableservices/jsf/pages/productview.xhtml?pid=ACS_11_1YR_S1810&prodType=table
- U.S. Department of Labor. (2012). Employment status of the civilians noninstitutional population by disability status and selected characteristics, 2011 annual averages. Retrieved February 10, 2013 from http://www.bls.gov/news.release/disabl.t01.htm
- Vogel, N. (2009). Disabled employees: The benefits of support. Diversity Executive, 53–54.
- Williams, J.M. (Interviewer) & Marriott, R.(Interviewee). (1999). A chat with Richard Marriott. Retrieved October 14, 2012 from http://www.businessweek.com/bwdaily/dnflash/sep1999/nf90922d.htm
- World Health Organization [WHO]. (2011). World report on disability. Retrieved February 10, 2013 from http://whqlibdoc.who.int/publications/2011/9789240685215_eng.pdf
- World Health Organization [WHO]. (2013a). Disability and health. Retrieved February 10, 2013 from http://www.who.int/mediacentre/factsheets/fs352/en/index.html
- World Health Organization [WHO]. (2013b). Health topics: Disabilities. Retrieved February 10, 2013 from http://www.who.int/topics/disabilities/en/