1,033
Views
25
CrossRef citations to date
0
Altmetric
Original Articles

Introducing Media Richness into an Integrated Model of Consumers' Intentions to Use Online Stores in Their Purchase Process

Pages 222-245 | Published online: 19 Dec 2009

REFERENCES

  • Adria , M. 2000 . Making the most of e-mail . Academy of Management Executive 14 ( 1 ): 153 – 154 .
  • Alge , B. J. , C. Wiethoff , and H. J. Klein . 2003 . When does the medium matter? Knowledge-building experiences and opportunities in decision-making teams . Organizational Behavior and Human Decision Process 91 ( 1 ): 26 – 37 .
  • Anderson , J. C. , and D. W. Gerbing . 1988 . Structural equation modeling in practice: A review and recommended two-step approach . Psychological Bulletin 103 ( 3 ): 411 – 423 .
  • Anderson , P. , and E. Anderson . 2002 . The new e-commerce intermediaries . MIT Sloan Management Review 43 ( 4 ): 53 – 62 .
  • Bagozzi , R. P. , and Y. Yi . 1988 . On the evaluation of structural equation models . Academy of Marketing Science Journal 16 ( 1 ): 74 – 94 .
  • Balabanis , G. , and N. L. Reynolds . 2001 . Consumer attitudes towards multi-channel retailers' Web sites: The role of involvement, brand attitude, Internet knowledge and visit duration . Journal of Business Strategies 18 ( 2 ): 105 – 131 .
  • Banker , R. D. , I. Bardhan , and O. Asdemir . 2006 . Understanding the impact of collaboration software on product design and development . Information Systems Research 17 ( 4 ): 352 – 373 .
  • Bart , Y. , V. Shankar , F. Sultan , and G. L. Urban . 2005. Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study. Journal of Marketing 69 (4): 133–153.
  • Bhatnagar , A. , and S. Ghose . 2004 . A latent class segmentation analysis of e-shoppers . Journal of Business Research 57 ( 7 ): 758 – 767 .
  • Bhatnagar , A. , S. Misra , and H. R. Rao . 2000 . On risk, convenience, and Internet shopping behavior . Communications of the ACM 43 ( 11 ): 98 – 105 .
  • Bhattacherjee , A. 2002 . Individual trust in online firms: Scale development and initial test . Journal of Management Information Systems 19 ( 1 ): 211 – 241 .
  • Black , N. J. , A. Lockett , C. Ennew , H. Winklhofer , and S. McKechnie . 2002 . Modelling consumer choice of distribution channels: An illustration from financial services . International Journal of Bank Marketing 20 ( 4 ): 161 – 173 .
  • Byrne , B. 2006 . Structural equation modeling with EQS: Basic concepts, applications, and programming . Mahwah , NJ : Lawrence Erlbaum Associates .
  • Byrne , Z. S. , and E. Lemay . 2006 . Different media for organizational communication: Perceptions of quality and satisfaction . Journal of Business and Psychology 21 ( 2 ): 149 – 173 .
  • Cable , D. M. , and K. Y. T. Yu . 2006 . Managing job seekers' organizational image beliefs: The role of media richness and media credibility . Journal of Applied Psychology 91 ( 4 ): 828 – 840 .
  • Calder , B. J. , L. Phillips , and A. M. Tybout . 1981 . Designing research for application . Journal of Consumer Research 8 ( 2 ): 197 – 211 .
  • Calder , B. J. , L. Phillips , and A. M. Tybout . 1982 . The concept of external validity . Journal of Consumer Research 9 ( 3 ): 240 – 245 .
  • Calder , B. J. , L. Phillips , and A. M. Tybout . 1983 . Beyond external validity . Journal of Consumer Research 10 ( 1 ): 112 – 115 .
  • Carlson , J. R. , and J. F. George . 2004 . Media appropriateness in the conduct and discovery of deceptive communication: The relative influence of richness and synchronicity . Group Decision and Negotiation 13 ( 2 ): 191 – 210 .
  • Carlson , J. R. , and R. W. Zmud . 1999 . Channel expansion theory and the experiential nature of media richness perceptions . Academy of Management Journal 42 ( 2 ): 153 – 170 .
  • Chang , M. K. , W. M. Cheung , and V. S. Lai . 2005 . Literature derived reference models for the adoption of online shopping . Information and Management 42 ( 4 ): 543 – 559 .
  • Churchill , G. A. 1979 . A paradigm for developing better measures of marketing constructs . Journal of Marketing Research 16 ( 1 ): 64 – 73 .
  • Constantinides , E. 2004 . Influencing the online consumer's behavior: The Web experience . Internet Research 14 ( 2 ): 111 – 126 .
  • Daft , R. L. , and Lengel , R. H. 1986 . Organizational information requirements, media richness and structural design . Management Science 32 ( 5 ): 554 – 571 .
  • Dawley , D. D. , and W. P. Anthony . 2003 . User perception of e-mail at work . Journal of Business and Technical Communication 17 ( 2 ): 170 – 200 .
  • Degeratu , A. M. , A. Rangaswamy , and J. Wu . 2000 . Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes . International Journal of Research in Marketing 17 ( 1 ): 55 – 78 .
  • Dellarocas , C. 2006. Strategic manipulation of Internet opinion forums: Implications for consumers and firms. Management Science 52 (10): 1577–1593.
  • Demangeot , C. , and A. J. Broderick . 2006 . Exploring the experiential intensity of online shopping environments . Qualitative Market Research 9 ( 4 ): 325 – 351 .
  • Dennis , A. R. , S. T. Kinney , and Y. T. C. Hung 1999 . Gender differences in the effects of media richness . Small Group Research 30 ( 4 ): 405 – 437 .
  • Devaraj , S. , M. Fan , and R. Kohli . 2006 . Examination of online channel preference: Using the structure-conduct-outcome framework . Decision Support Systems 42 ( 2 ): 1089 – 1103 .
  • Donthu , N. , and A. Garcia . 1999 . The Internet shopper . Journal of Advertising Research 39 ( 3 ): 52 – 58 .
  • Elliott , M. T. , and P. S. Speck . 2005 . Factors that affect attitude toward a retail Web site . Journal of Marketing Theory and Practice 13 ( 1 ): 40 – 51 .
  • Eroglu , S. A. , K. A. Machleit , and L. M. Davis . 2003 . Empirical testing of a model of online store atmospherics and shopper responses . Psychology and Marketing 20 ( 2 ): 139 – 150 .
  • Fayawardhena , C. 2004 . Personal values' influence on e-shopping attitude and behaviour . Internet Research—Electronic Networking Applications and Policy 14 ( 2 ): 127 – 138 .
  • Floh , A. , and H. Treiblmaier . 2006 . What keeps the e-banking customer loyal? A multigroup analysis of the moderating role of consumer characteristics on e-loyalty in the financial service industry . Journal of Electronic Commerce Research 7 ( 2 ): 97 – 109 .
  • Fornell , C. , and D. F. Larcker . 1981 . Evaluating structural equation models with unobservable variables and measurement error . Journal of Marketing Research 18 ( 1 ): 39 – 50 .
  • Froehle , C. M. 2006 . Service personnel, technology, and their interaction in influencing customer satisfaction . Decision Sciences 37 ( 1 ): 5 – 38 .
  • Ganesan , S. , A. J. Malter , and A. Rindfleisch . 2005 . Does distance still matter? Geographic proximity and new product development . Journal of Marketing 69 ( 4 ): 44 – 60 .
  • Garbarino , E. , and M. Strahilevitz . 2004 . Gender difference in the perceived risk of buying online and the effects of receiving a site recommendation . Journal of Business Research 57 ( 7 ): 768 – 775 .
  • Gehrt , K. C. , and R.-N. Yan . 2004 . Situational, consumer, and retailer factors affecting Internet, catalog, and store shopping . International Journal of Retail and Distribution Management 32 ( 1 ): 5 – 18 .
  • Goldsmith , R. E. 2002 . Explaining and predicting consumer intention to purchase over the Internet: An exploratory study . Journal of Marketing Theory and Practice 10 ( 2 ): 22 – 28 .
  • Gupta , A. , B.-C. Su , and Z. Walter . 2004a . An empirical study of consumer switching from traditional to electronic channels: A purchase-decision process perspective . International Journal of Electronic Commerce 8 ( 3 ): 131 – 151 .
  • Gupta , A. , B.-C. Su , and Z. Walter . 2004b . Risk profile and consumer shopping behavior in electronic and traditional channels . Decision Support Systems 38 ( 3 ): 347 – 367 .
  • Hair , J. F. , R. E. Anderson , R. L. Tatham , and W. C. Black . 1998. Multivariate data analysis . Upper Saddle River , NJ : Prentice Hall.
  • Hansen , T. 2008 . Consumer values, the theory of planned behaviour and online grocery shopping . International Journal of Consumer Studies 32 ( 2 ): 128 – 137 .
  • Hasty , B. K. , A. P. Massey , and S. A. Brown . 2006 . Role-based experiences, media perceptions, and knowledge transfer success in virtual dyads . Group Decision and Negotiation 15 ( 4 ): 367 – 387 .
  • Higa , K. , O. R. L. Sheng , B. Shin , and A. J. Figueredo . 2000 . Understanding relationships among teleworkers' e-mail usage, e-mail richness perceptions, and e-mail productivity perceptions under a software engineering environment . IEEE Transactions on Engineering Management 47 ( 2 ): 163 – 173 .
  • Jarvenpaa , S. L. , and D. S. Staples . 2000 . The use of collaborative electronic media for information sharing: An exploratory study of determinants . Journal of Strategic Information Systems 9 ( 2–3 ): 129 – 154 .
  • Joines , J. L. , C. W. Scherer , and D. A. Scheufele . 2003 . Exploring motivations for consumer web use and their implications for e-commerce . The Journal of Consumer Marketing 20 ( 2/3 ): 90 – 108 .
  • Karayanni , D. A. 2003 . Web-shoppers and non-shoppers: Compatibility, relative advantage and demographics . European Business Review 15 ( 3 ): 141 – 152 .
  • Kaufman-Scarborough , C. , and J. D. Lindquist . 2002 . E-shopping in a multiple channel environment . Journal of Consumer Marketing 19 ( 4/5 ): 333 – 350 .
  • Keaveney , S. M. , and M. Parthasarathy . 2001 . Customer switching behavior in online services: An exploratory study of the role of selected attitudinal, behavioral, and demographic factors . Academy of Marketing Science Journal 29 ( 4 ): 374 – 390 .
  • Keen , C. , M. Wetzels , K. de Ruyter , and R. Feinberg . 2004 . E-tailers versus retailers: Which factors determine consumer preferences? Journal of Business Research 57 ( 7 ): 685 – 695 .
  • King , R. C. , and W. D. Xia . 1997 . Media appropriateness: Effects of experience on communication media choice . Decision Sciences 28 ( 4 ): 877 – 910 .
  • Kirkman , B. L. , and J. E. Mathieu . 2005 . The dimensions and antecedents of team virtuality . Journal of Management 31 ( 5 ): 700 – 718 .
  • Kolodinsky , J. M. , J. M. Hogarth , and M. A. Hilgert . 2004 . The adoption of electronic banking technologies by US consumers . The International Journal of Bank Marketing 22 ( 4/5 ): 238 – 259 .
  • Korgaonkar , P. , R. Silverblatt , and T. Girard . 2006 . Online retailing, product classifications, and consumer preferences . Internet Research 16 ( 3 ): 267 – 288 .
  • Lee , A. S. 1994 . Electronic mail as a medium for rich communication: An empirical investigation using hermeneutic interpretation . MIS Quarterly 18 ( 2 ): 143 – 157 .
  • Lee , K. S. , and S. J. Tan . 2003 . E-retailing versus physical retailing: A theoretical model and empirical test of consumer choice . Journal of Business Research 56 ( 11 ): 877 – 886 .
  • Lengel , R. H. , and R. L. Daft . 1988 . The selection of communication media as an executive skill . Academy of Management Executive 2 ( 3 ): 225 – 233 .
  • Li , H. , C. Kuo , and M. G. Russel . 1999 . The impact of perceived channel utilities, shopping orientations, and demographics on the consumer's online buying behavior . Journal of Computer-Mediated Communication 5 ( 2 ). http://www.ascusc.org/jcmc/vol5/issue2/hairong.html
  • Lim , K. H. , M. J. O'Connor , and W. E. Remus . 2005. The impact of presentation media on decision making: Does multimedia improve the effectiveness of feedback? Information and Management 42 (2): 305–316.
  • Lowry , P. B. , and J. F. Nunamaker . 2003 . Using Internet-based, distributed collaborative writing tools to improve coordination and group awareness in writing teams . IEEE Transactions on Professional Communication 46 ( 4 ): 277 – 297 .
  • Madlberger , M. 2006 . Exogenous and endogenous antecedents of online shopping in a multichannel environment: Evidence from a catalog retailer in the German-speaking world . Journal of Electronic Commerce in Organizations 4 ( 4 ): 29 – 50 .
  • Marginson , D. , M. King , and L. McAulay . 2000 . Executives' use of information technology: Comparison of electronic mail and an accounting information system . Journal of Information Technology 15 ( 2 ): 149 – 164 .
  • Markus , M. L. 1994 . Electronic mail as the medium of managerial choice . Organization Science 5 ( 4 ): 502 – 527 .
  • Mathwick , C. , and E. Rigdon . 2004 . Play, flow, and the online search experience . Journal of Consumer Research 31 ( 2 ): 324 – 332 .
  • McGrath , J. E. , and D. Brinberg . 1983 . External validity and the research process: A comment on the Calder/Lynch dialogue . Journal of Consumer Research 10 ( 1 ): 115 – 124 .
  • Menguc , B. , and S. Auh . 2006 . Creating a firm-level dynamic capability through capitalizing on market orientation and innovativeness . Journal of the Academy of Marketing Science 34 ( 1 ): 63 – 73 .
  • Mennecke , B. E. , J. S. Valacich , and B. C. Wheeler . 2000 . The effects of media and task on user performance: A test of the task-media fit hypothesis . Group Decision and Negotiation 9 ( 6 ): 507 – 529 .
  • Molesworth , M. , and J.-P. Suortti . 2002 . Buying cars online: The adoption of the web for high-involvement, high-cost purchases . Journal of Consumer Behaviour 2 ( 2 ): 155 – 168 .
  • Montoya-Weiss , M. M. , G. B. Voss , and D. Grewal . 2003 . Determinants of online channel use and overall satisfaction with a relational, multichannel service provider . Journal of the Academy of Marketing Science 31 ( 4 ): 448 – 458 .
  • Nysveen , H. , and P. E. Pedersen . 2005 . Search mode and purchase intention in online shopping behaviour . International Journal of Internet Marketing and Advertising 2 ( 4 ): 288 – 306 .
  • Pavlou , P. A. , and M. Fygenson . 2006 . Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior . MIS Quarterly 30 ( 1 ): 115 – 143 .
  • Pires , G. , J. Stanton , and A. Eckford . 2004 . Influences on the perceived risk of purchasing online . Journal of Consumer Behaviour 4 ( 2 ): 118 – 131 .
  • Pitta , D. , F. Franzak , and D. Fowler . 2006 . A strategic approach to building online customer loyalty: Integrating customer profitability tiers . The Journal of Consumer Marketing 23 ( 7 ): 421 – 429 .
  • Purdy , J. M. , P. Nye , and P. V. Balakrishnan . 2000 . The impact of communication media on negotiation outcomes . International Journal of Conflict Management 11 ( 2 ): 162 – 187 .
  • Quader , M. S. 2006 . The strategic implication of electronic commerce for small and medium sized enterprises . Journal of Services Research 6 ( 2 ): 25 – 61 .
  • Rayport , J. F. , and J. J. Sviokla . 1994. Managing in the marketspace. Harvard Business Review 72 (6): 141–150.
  • Rice , R. E. 1992 . Task analyzability, use of new media, and effectiveness: A multi-site exploration of media richness . Organization Science 3 ( 4 ): 475 – 500 .
  • Rohm , A. J. , and V. Swaminathan . 2004 . A typology of online shoppers based on shopping motivations . Journal of Business Research 57 ( 7 ): 748 – 757 .
  • Saeed , K. A. , Y. Hwang , and M. Yi . 2003 . Toward an integrative framework for online consumer behavior research: A meta-analysis approach . Journal of End User Computing 15 ( 4 ): 1 – 26 .
  • Sanchez-Franco , M. J. , and J. L. Rolden . 2005 . Web acceptance and usage model: A comparison between goal-directed and experiential web users . Internet Research 15 ( 1 ): 21 – 47 .
  • Schibrowsky , J. A. , J. W. Peltier , and A. Nill . 2007 . The state of Internet marketing research . European Journal of Marketing 41 ( 7/8 ): 722 – 734 .
  • Shekhar , S. 2006 . Understanding the virtuality of virtual organizations . Leadership and Organization Development Journal 27 ( 6 ): 465 – 483 .
  • Shepherd , M. M. , and W. B. Martz . 2006 . Media richness theory and the distance education environment . Journal of Computer Information Systems 47 ( 1 ): 114 – 122 .
  • Sivaramakrishnan , S. , F. Wan , and Z. Tang . 2007 . Giving an “e-human touch” to e-tailing: The moderating roles of static information quantity and consumption motive in the effectiveness of an anthropomorphic information agent . Journal of Interactive Marketing 21 ( 1 ): 60 – 75 .
  • So , W. C. M. , T. N. D. Wong , and D. Sculli . 2005 . Factors affecting intentions to purchase via the Internet . Industrial Management and Data Systems 105 ( 9 ): 1225 – 1244 .
  • Sorce , P. , V. Perotti , and S. Widrick . 2005 . Attitude and age differences in online buying . International Journal of Retail and Distribution Management 33 ( 2/3 ): 122 – 132 .
  • Suh , K. S. 1999 . Impact of communication medium on task performance and satisfaction: An examination of media-richness theory . Information and Management 35 ( 5 ): 295 – 312 .
  • Swaminathan , V. , E. Lepkowska-White , and B. P. Rao . 1999 . Browsers or buyers in cyberspace? An investigation of factors influencing electronic exchange . Journal of Computer-Mediated Communication 5 ( 2 ), http://jcmc.indiana.edu/vol5/issue2/swaminathan.htm
  • Teo , T. S. H. 2006 . To buy or not to buy online: Adopters and non-adopters of online shopping in Singapore . Behaviour and Information Technology 25 ( 6 ): 497 – 509 .
  • Trevino , K. , W. Lengel , and R. Daft . 1987 . Media symbolism, media richness and media choice in organizations: A symbolic interactionist perspective . Communication Research 14 ( 5 ): 553 – 575 .
  • Van Slyke , C. , C. L. Comunale , and F. Belanger . 2002 . Gender differences in perceptions of web-based shopping . Communications of the ACM 45 ( 8 ): 82 – 86 .
  • Verhoef , P. C. , S. A. Neslin , and B. Vroomen . 2007 . Multichannel customer management: Understanding the research-shopper phenomenon . International Journal of Research in Marketing 24 ( 2 ): 129 – 148 .
  • Vickery , S. K. , C. Droge , T. P. Stank , T. J. Goldsby , and R. E. Markland . 2004. The performance implications of media richness in a business-to-business service environment: Direct versus indirect effects. Management Science 50 (8): 1106–1119.
  • Weinberg , B. D. , S. Parise , and P. J. Guinan . 2007 . Multichannel marketing: Mindset and program development . Business Horizons 50 ( 5 ): 385 – 394 .
  • Wijayanayake , J. , and K. Higa . 1999 . Communication media choice by workers in distributed environment . Information and Management 36 ( 6 ): 329 – 338 .
  • Wu , S.-I. 2002 . Internet marketing involvement and consumer behavior . Asia Pacific Journal of Marketing and Logistics 14 ( 4 ): 36 – 53 .
  • Zhou , K. Z. , C. K. Yim , and D. K. Tse . 2005 . The effects of strategic orientations on technology- and market-based breakthrough innovations . Journal of Marketing 69 ( 2 ): 42 – 60 .
  • Zhou , L. , J. K. Burgoon , D. P. Twitchell , T. T. Qin , and J. F. Nunamaker . 2003 . A comparison of classification methods for predicting deception in computer-mediated communication . Journal of Management Information Systems 20 ( 4 ): 139 – 165 .
  • Zhou , L. , L. Dai , and D. Zhang . 2007 . Online shopping acceptance model—A critical survey of consumer factors in online shopping . Journal of Electronic Commerce Research 8 ( 1 ): 41 – 62 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.