890
Views
9
CrossRef citations to date
0
Altmetric
Original Articles

Role of Shopping Values and Web Atmospherics in E-Satisfaction and Repurchase Intention

, &

References

  • Abdul-Muhmin, A. G. 2010. Repeat purchase intentions in online shopping: The role of satisfaction, attitude, and online retailers’ performance. Journal of International Consumer Marketing 23 (1):5–20. doi:10.1080/08961530.2011.524571.
  • Aren, S., M. Güzel, E. Kabadayı, and L. Alpkan. 2013. Factors affecting repurchase intention to shop at the same website. Procedia-Social and Behavioral Sciences 99:536–44. doi:10.1016/j.sbspro.2013.10.523.
  • Babin, B. J., W. R. Darden, and M. Griffin. 1994. Work and/or fun: Measuring hedonic and utilitarian shopping value. Journal of Consumer Research 20 (4):644–56. doi:10.1086/209376.
  • Batra, R., and O. T. Ahtola. 1990. Measuring the hedonic and utilitarian sources of consumer attitudes. Marketing Letters 2 (2):159–70. doi:10.1007/bf00436035.
  • Bell, H., and N. K. Tang. 1998. The effectiveness of commercial internet web sites: A user's perspective. Internet Research 8 (3):219–28. doi:10.1108/10662249810217768.
  • Bhattacherjee, A. 2001. Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly 25 (3):351–70. doi:10.2307/3250921.
  • Bridges, E., and R. Florsheim. 2008. Hedonic and utilitarian shopping goals: The online experience. Journal of Business Research 61 (4):309–14. doi:10.1016/j.jbusres.2007.06.017.
  • Brown, M., N. Pope, and K. Voges. 2003. Buying or browsing? An exploration of shopping orientations and online purchase intention. European Journal of Marketing 37 (11–12):1666–84. doi:10.1108/03090560310495401.
  • Carlson, J., and A. O’Cass. 2011. Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators. Managing Service Quality: An International Journal 21 (3):264–86. doi:10.1108/09604521111127965.
  • Centre for Retail Research. 2016. Online retailing: Britain, Europe, US and Canada 2016. http://www.retailresearch.org/onlineretailing.php
  • Chathurvedula, S. 2015. Indian e-commerce sales to reach $55 billion by 2018: Report. http://www.livemint.com/Consumer/PUG9ACuFBxi0UMGYDZVopI/Indian-ecommerce-sales-to-reach-55-billion-by-2018-report.html
  • Chen, Q., and W. D. Wells. 1999. Attitude toward the site. Journal of Advertising Research 39 (5):27–37.
  • Childers, T. L., C. L. Carr, J. Peck, and S. Carson. 2002. Hedonic and utilitarian motivations for online retail shopping behavior. Journal of Retailing 77 (4):511–35. doi:10.1016/s0022-4359(01)00056-2.
  • Chou, S. W., and C. S. Hsu. 2016. Understanding online repurchase intention: Social exchange theory and shopping habit. Information Systems and E-Business Management 14 (1):19–45. doi:10.1007/s10257-015-0272-9.
  • Dash, S., and K. B. Saji. 2008. The role of consumer self-efficacy and website social-presence in customers’ adoption of B2C online shopping: An empirical study in the Indian context. Journal of International Consumer Marketing 20 (2):33–48. doi:10.1300/j046v20n02_04.
  • Dedeke, A. N. 2016. Travel web-site design: Information task-fit, service quality and purchase intention. Tourism Management 54:541–54. doi:10.1016/j.tourman.2016.01.001.
  • Delone, W. H., and E. R. Mclean. 2004. Measuring e-commerce success: Applying the DeLone and McLean information systems success model. International Journal of Electronic Commerce 9 (1):31–47.
  • Dusto, A. 2013. Global e-commerce tops $1 trillion in 2012. Internet Retailer. https://www.internetretailer.com/2013/02/05/global-e-commerce-tops-1-trillion-2012
  • Ganguly, B., S. B. Dash, and D. Cyr. 2009. Website characteristics, trust and purchase intention in online stores: An empirical study in the Indian context. Journal of Information Science and Technology 6 (2):22–44.
  • Gao, L., and X. Bai. 2014. Online consumer behaviour and its relationship to website atmospheric induced flow: Insights into online travel agencies in China. Journal of Retailing and Consumer Services 21 (4):653–65. doi:10.1016/j.jretconser.2014.01.001.
  • Gehrt, K. C., N. Onzo, K. Fujita, and M. N. Rajan. 2007. The emergence of Internet shopping in Japan: Identification of shopping orientation-defined segments. Journal of Marketing Theory and Practice 15 (2):167–77. doi:10.2753/mtp1069-6679150206.
  • Gensler, S., P. Leeflang, and B. Skiera. 2012. Impact of online channel use on customer revenues and costs to serve: Considering product portfolios and self-selection. International Journal of Research in Marketing 29 (2):192–201. doi:10.1016/j.ijresmar.2011.09.004.
  • Hair, J. F., W. C. Black, B. J. Babin, and R. E. Anderson. 2010. Multivariate data analysis. 7th ed. Upper Saddle River, NJ: Pearson Prentice Hall.
  • Hausman, A. V., and J. S. Siekpe. 2009. The effect of web interface features on consumer online purchase intentions. Journal of Business Research 62 (1):5–13. doi:10.1016/j.jbusres.2008.01.018.
  • Hirschman, E. C., and M. B. Holbrook. 1982. Hedonic consumption: Emerging concepts, methods and propositions. The Journal of Marketing 46 (3):92–101. doi:10.2307/1251707.
  • Howard, J. A. 1989. Consumer behavior in marketing strategy. 1st ed. Englewood Cliffs, NJ: Prentice Hall.
  • Hsu, M. H., C. H. Yen, C. M. Chiu, and C. M. Chang. 2006. A longitudinal investigation of continued online shopping behavior: An extension of the theory of planned behavior. International Journal of Human-Computer Studies 64 (9):889–904. doi:10.1016/j.ijhcs.2006.04.004.
  • Hung, S. Y., C. C. Chen, and N. H. Huang. 2014. An integrative approach to understanding customer satisfaction with e-service of online stores. Journal of Electronic Commerce Research 15 (1):40–57.
  • Internet Live Stats. 2016. India Internet users. http://www.internetlivestats.com/internet-users/india/
  • Internet World Stats. 2016. Internet growth statistics. http://www.internetworldstats.com/emarketing.htm
  • Jarvenpaa, S. L., N. Tractinsky, and L. Saarinen. 1999. Consumer trust in an internet store: A cross‐cultural validation. Journal of Computer‐Mediated Communication 5 (2):1–35. doi:10.1111/j.1083-6101.1999.tb00337.x.
  • Jiang, P., and B. Rosenbloom. 2005. Customer intention to return online: Price perception, attribute-level performance, and satisfaction unfolding over time. European Journal of Marketing 39 (1–2):150–74. doi:10.1108/03090560510572061.
  • Kabadayi, S., and R. Gupta. 2011. Managing motives and design to influence web site revisits. Journal of Research in Interactive Marketing 5 (2–3):153–69. doi:10.1108/17505931111187785.
  • Kim, J. H., M. Kim, and J. Kandampully. 2009. Buying environment characteristics in the context of e-service. European Journal of Marketing 43 (9–10):1188–1204. doi:10.1108/03090560910976438.
  • Kuo, H. M., and C. W. Chen. 2011. Application of quality function deployment to improve the quality of Internet shopping website interface design. International Journal of Innovative Computing, Information and Control 7 (1):253–68.
  • Lee, G. G., and H. F. Lin. 2005. Customer perceptions of e-service quality in online shopping. International Journal of Retail and Distribution Management 33 (2):161–76. doi:10.1108/09590550510581485.
  • Lee, H., S. Y. Choi, and Y. S. Kang. 2009. Formation of e-satisfaction and repurchase intention: Moderating roles of computer self-efficacy and computer anxiety. Expert Systems with Applications 36 (4):7848–59. doi:10.1016/j.eswa.2008.11.005.
  • Li, H., C. Kuo, and M. G. Rusell. 1999. The impact of perceived channel utilities, shopping orientations, and demographics on the consumer’s online buying behavior. Journal of Computer‐Mediated Communication 5 (2):1–20. doi:10.1111/j.1083-6101.1999.tb00336.x.
  • Liao, C., P. Palvia, and H. N. Lin. 2010. Stage antecedents of consumer online buying behavior. Electronic Markets 20 (1):53–65. doi:10.1007/s12525-010-0030-2.
  • Ling, K. C., Chai, L. T., and Piew, T. H. 2010. The effects of shopping orientations, online trust and prior online purchase experience toward customers’ online purchase intention. International Business Research 3 (3):63–76. doi:10.5539/ibr.v3n3p63.
  • McKinney, V., K. Yoon, and F. M. Zahedi. 2002. The measurement of web-customer satisfaction: An expectation and disconfirmation approach. Information systems research 13 (3):296–315. doi:10.1287/isre.13.3.296.76.
  • McQuail, D. 1985. Sociology of mass communication. Annual Review of Sociology 11:93–111. doi:10.1146/annurev.soc.11.1.93.
  • Pavlou, P. A. 2003. Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce 7 (3):101–34.
  • Pearson, A., S. Tadisina, and C. Griffin. 2012. The role of e-service quality and information quality in creating perceived value: Antecedents to web site loyalty. Information Systems Management 29 (3):201–15. doi:10.1080/10580530.2012.687311.
  • Peng, C., and Y. G. Kim. 2014. Application of the stimuli-organism-response (SOR) framework to online shopping behavior. Journal of Internet Commerce 13 (3–4):159–76. doi:10.1080/15332861.2014.944437.
  • Podsakoff, P. M., and D. W. Organ. 1986. Self-reports in organizational research: Problems and prospects. Journal of Management 12 (4):531–44. doi:10.1177/014920638601200408.
  • Prashar, S., T. Sai Vijay, and C. Parsad. 2015. Antecedents to online shopping: Factors influencing the selection of web portal. International Journal of E-Business Research (IJEBR) 11 (1):35–55. doi:10.4018/ijebr.2015010103.
  • Press Trust of India. 2016. India’s e-commerce industry likely to touch $38 billion mark in 2016—Assocham. https://yourstory.com/2016/01/indias-e-commerce-assocham/.
  • Racolta-Paina, N. D., and T. A. Luca. 2010. Several considerations regarding the online consumer in the 21st century—A theoretical approach. Management and Marketing 5 (2):85–100.
  • Ranganathan, C., and S. Ganapathy. 2002. Key dimensions of business-to-consumer web sites. Information and Management 39 (6):457–65. doi:10.1016/s0378-7206(01)00112-4.
  • Retail, and Ecommerce. 2015. In India, Ecommerce takes tiny share of retail sales. Emarketer. http://www.emarketer.com/Article/India-Ecommerce-Takes-Tiny-Share-of-Retail-Sales/1011794
  • Richard, M. O. 2005. Modeling the impact of internet atmospherics on surfer behavior. Journal of Business Research 58 (12):1632–42. doi:10.1016/j.jbusres.2004.07.009.
  • Richard, M. O., J. C. Chebat, Z. Yang, and S. Putrevu. 2010. A proposed model of online consumer behavior: Assessing the role of gender. Journal of Business Research 63 (9):926–34. doi:10.1016/j.jbusres.2009.02.027.
  • Scarpi, D. 2012. Work and fun on the Internet: The effects of utilitarianism and hedonism online. Journal of Interactive Marketing 26 (1):53–67. doi:10.1016/j.intmar.2011.08.001.
  • Shankar, V., G. L. Urban, and F. Sultan. 2002. Online trust: A stakeholder perspective, concepts, implications, and future directions. The Journal of strategic information systems 11 (3):325–44. doi:10.1016/s0963-8687(02)00022-7.
  • Shim, S., and M. F. Drake. 1990. Consumer intention to utilize electronic shopping: The Fishbein behavioral intention model. Journal of Direct Marketing 4 (3):22–33. doi:10.1002/dir.4000040305.
  • Shim, S., M. A. Eastlick, S. L. Lotz, and P. Warrington. 2001. An online prepurchase intentions model: The role of intention to search. Journal of Retailing 77 (3):397–416. doi:10.1016/s0022-4359(01)00051-3.
  • Sorce, P., V. Perotti, and S. Widrick. 2005. Attitude and age differences in online buying. International Journal of Retail and Distribution Management 33 (2):122–32. doi:10.1108/09590550510581458.
  • Spangenberg, E. R., K. E. Voss, and A. E. Crowley. 1997. Measuring the hedonic and utilitarian dimensions of attitude: A generally applicable scale. NA-Advances in Consumer Research 24:235–41.
  • Voss, K. E., E. R. Spangenberg, and B. Grohmann. 2003. Measuring the hedonic and utilitarian dimensions of consumer attitude. Journal of Marketing Research 40 (3):310–20. doi:10.1509/jmkr.40.3.310.19238.
  • Wixom, B. H., and P. A. Todd. 2005. A theoretical integration of user satisfaction and technology acceptance. Information Systems Research 16 (1):85–102. doi:10.1287/isre.1050.0042.
  • Wolfinbarger, M., and M. C. Gilly. 2001. Shopping online for freedom, control, and fun. California Management Review 43 (2):34–55. doi:10.2307/41166074.
  • Yang, K. 2012. Consumer technology traits in determining mobile shopping adoption: An application of the extended theory of planned behavior. Journal of Retailing and Consumer Services 19 (5):484–91. doi:10.1016/j.jretconser.2012.06.003.
  • Zeithaml, V. A. 2000. Service quality, profitability, and the economic worth of customers: What we know and what we need to learn. Journal of the Academy of Marketing Science 28 (1):67–85. doi:10.1177/0092070300281007.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.