Logistics Service Quality in Online Shopping: A Bibliometric Analysis

References

• Abu ELSamen, A. A. 2015. Online service quality and brand equity: The mediational roles of perceived value and customer satisfaction. Journal of Internet Commerce 14 (4):509–30. doi: 10.1080/15332861.2015.1109987.
   Web of Science ®Google Scholar
• Acimovic, J., and S. C. Graves. 2015. Making better fulfillment decisions on the fly in an online retail environment. Manufacturing & Service Operations Management 17 (1):34–51. doi: 10.1287/msom.2014.0505.
   Web of Science ®Google Scholar
• Agatz, N. A., M. Fleischmann, and J. A. Van Nunen. 2008. E-fulfillment and multichannel distribution–a review. European Journal of Operational Research 187 (2):339–56. doi: 10.1016/j.ejor.2007.04.024.
   Web of Science ®Google Scholar
• Ahmad, A., O. Rahman, and M. N. Khan. 2016. Consumer's perception of website service quality: An empirical study. Journal of Internet Commerce 15 (2):125–41. doi: 10.1080/15332861.2016.1144442.
   Web of Science ®Google Scholar
• Ahn, T., S. Ryu, and I. Han. 2007. The impact of Web quality and playfulness on user acceptance of online retailing. Information & Management 44 (3):263–75. doi: 10.1016/j.im.2006.12.008.
   Web of Science ®Google Scholar
• Akar, E. 2021. Customers’ online purchase intentions and customer segmentation during the period of COVID-19 pandemic. Journal of Internet Commerce 20 (3):371–31. doi: 10.1080/15332861.2021.1927435.
   Web of Science ®Google Scholar
• AlRyalat, S. A. S., L. W. Malkawi, and S. M. Momani. 2019. Comparing bibliometric analysis using PubMed, Scopus, and Web of Science databases. Journal of Visualized Experiments 152: e58494.
   Google Scholar
• BAIN-Sequoia. 2020. Unlocking the future of commerce in India. https://www.bain.com/globalassets/noindex/2020/bain_report_unlocking_the_future_of_commerce_in_india.pdf (accessed October 21, 2021)
   Google Scholar
• Bell, D. R., S. Gallino, and A. Moreno. 2014. How to win in an omnichannel world. MIT Sloan Management Review 56 (1):45.
   Web of Science ®Google Scholar
• Bienstock, C. C., J. T. Mentzer, and M. M. Bird. 1997. Measuring physical distribution service quality. Journal of the Academy of Marketing Science 25 (1):31–44. doi: 10.1007/BF02894507.
   Web of Science ®Google Scholar
• Bienstock, C. C., M. B. Royne, D. Sherrell, and T. F. Stafford. 2008. An expanded model of logistics service quality: Incorporating logistics information technology. International Journal of Production Economics 113 (1):205–22. doi: 10.1016/j.ijpe.2007.03.023.
   Web of Science ®Google Scholar
• Bonilla, C. A., J. M. Merigó, and C. Torres-Abad. 2015. Economics in Latin America: A bibliometric analysis. Scientometrics 105 (2):239–52. doi: 10.1007/s11192-015-1747-7.
   Web of Science ®Google Scholar
• Bouzaabia, O., A. C. van Riel, and J. Semeijn. 2013. Managing in‐store logistics: A fresh perspective on retail service. Journal of Service Management 24 (2):112–29. doi: 10.1108/09564231311323926.
   Web of Science ®Google Scholar
• Bouzaabia, R., O. Bouzaabia, and A. Capatina. 2013. Retail logistics service quality: A cross‐cultural survey on customer perceptions. International Journal of Retail & Distribution Management 41 (8):627–47. doi: 10.1108/IJRDM-02-2012-0012.
   Google Scholar
• Bressolles, G., and G. Lang. 2019. KPIs for performance measurement of e-fulfillment systems in multichannel retailing. International Journal of Retail & Distribution Management 48 (1):35–52. doi: 10.1108/IJRDM-10-2017-0259.
   Web of Science ®Google Scholar
• Brozovic, D. 2018. Strategic flexibility: A review of the literature. International Journal of Management Reviews 20 (1):3–31. doi: 10.1111/ijmr.12111.
   Web of Science ®Google Scholar
• Brynjolfsson, E., Y. J. Hu, and M. S. Rahman. 2013. Competing in the age of omnichannel retailing. Cambridge, MA: MIT.
   Google Scholar
• Cancino, C. A., J. M. Merigó, and F. C. Coronado. 2017. A bibliometric analysis of leading universities in innovation research. Journal of Innovation & Knowledge 2 (3):106–24. doi: 10.1016/j.jik.2017.03.006.
   Web of Science ®Google Scholar
• Cancino, C., J. M. Merigó, F. Coronado, Y. Dessouky, and M. Dessouky. 2017. Forty years of computers & industrial engineering: A bibliometric analysis. Computers & Industrial Engineering 113:614–29. doi: 10.1016/j.cie.2017.08.033.
   Web of Science ®Google Scholar
• Cao, K., Y. Xu, Q. Wu, J. Wang, and C. Liu. 2021. Optimal channel and logistics service selection strategies in the e-commerce context. Electronic Commerce Research and Applications 48: 101070. doi: 10.1016/j.elerap.2021.101070.
   Web of Science ®Google Scholar
• Cherrett, T., J. Dickinson, F. McLeod, J. Sit, G. Bailey, and G. Whittle. 2017. Logistics impacts of student online shopping–evaluating delivery consolidation to halls of residence. Transportation Research Part C: Emerging Technologies 78:111–28. doi: 10.1016/j.trc.2017.02.021.
   Web of Science ®Google Scholar
• Chiu, W. T., and Y. S. Ho. 2007. Bibliometric analysis of tsunami research. Scientometrics 73 (1):3–17. doi: 10.1007/s11192-005-1523-1.
   Web of Science ®Google Scholar
• Choi, D., C. Y. Chung, and J. Young. 2019. Sustainable online shopping logistics for customer satisfaction and repeat purchasing behavior: Evidence from China. Sustainability 11 (20):626. doi: 10.3390/su11205626.
   Web of Science ®Google Scholar
• Coppola, D. 2021. E-commerce worldwide – statistics & facts. https://www.statista.com/topics/871/online-shopping/#dossierSummary (accessed May 24, 2021).
   Google Scholar
• Danvila-del-Valle, I., C. Estévez-Mendoza, and F. J. Lara. 2019. Human resources training: A bibliometric analysis. Journal of Business Research 101:627–36. doi: 10.1016/j.jbusres.2019.02.026.
   Web of Science ®Google Scholar
• Davis, E. R. 2006. The role of logistics service quality in creating customer loyalty. Unpublished PhD dissertation, Ann Arbor, MI 48106–1346.
   Google Scholar
• Davis-Sramek, B., J. T. Mentzer, and T. P. Stank. 2008. Creating consumer durable retailer customer loyalty through order fulfillment service operations. Journal of Operations Management 26 (6):781–97. doi: 10.1016/j.jom.2007.07.001.
   Web of Science ®Google Scholar
• De Koster, R., T. Le-Duc, and K. J. Roodbergen. 2007. Design and control of warehouse order picking: A literature review. European Journal of Operational Research 182 (2):481–501. doi: 10.1016/j.ejor.2006.07.009.
   Web of Science ®Google Scholar
• Doherty, N. F., and F. E. Ellis‐Chadwick. 2006. New perspectives in internet retailing: A review and strategic critique of the field. International Journal of Retail & Distribution Management 34 (4/5):411–28. doi: 10.1108/09590550610660305.
   Google Scholar
• Dutta, P., A. Mishra, S. Khandelwal, and I. Katthawala. 2020. A multiobjective optimization model for sustainable reverse logistics in Indian E-commerce market. Journal of Cleaner Production 249:348. doi: 10.1016/j.jclepro.2019.119348.
   Web of Science ®Google Scholar
• Eroglu, S. A., K. A. Machleit, and L. M. Davis. 2001. Atmospheric qualities of online retailing: A conceptual model and implications. Journal of Business Research 54 (2):177–84. doi: 10.1016/S0148-2963(99)00087-9.
   Web of Science ®Google Scholar
• Feng, Z. 2019. Constructing rural e-commerce logistics model based on ant colony algorithm and artificial intelligence method. Soft Computing 2019:1–10.
   Google Scholar
• Field, A. P., and R. Gillett. 2010. How to do a meta-analysis. The British Journal of Mathematical and Statistical Psychology 63 (Pt 3):665–94. doi: 10.1348/000711010X502733.
   PubMed Web of Science ®Google Scholar
• Gil-Saura, I., and M. E. Ruiz-Molina. 2011. Logistics service quality and buyer–customer relationships: The moderating role of technology in B2B and B2C contexts. The Service Industries Journal 31 (7):109–23. doi: 10.1080/02642060903100380.
   Web of Science ®Google Scholar
• Goyal, K., and S. Kumar. 2021. Financial literacy: A systematic review and bibliometric analysis. International Journal of Consumer Studies 45 (1):80–105. doi: 10.1111/ijcs.12605.
   Web of Science ®Google Scholar
• Griffis, S. E., S. Rao, T. J. Goldsby, and T. T. Niranjan. 2012a. The customer consequences of returns in online retailing: An empirical analysis. Journal of Operations Management 30 (4):282–94. doi: 10.1016/j.jom.2012.02.002.
   Web of Science ®Google Scholar
• Griffis, S. E., S. Rao, T. J. Goldsby, C. M. Voorhees, and D. Iyengar. 2012b. Linking order fulfillment performance to referrals in online retailing: An empirical analysis. Journal of Business Logistics 33 (4):279–94. doi: 10.1111/jbl.12002.
   Web of Science ®Google Scholar
• Grönroos, C. 2001. The perceived service quality concept–a mistake? Managing Service Quality: An International Journal 11 (3):150–2. doi: 10.1108/09604520110393386.
   Google Scholar
• Gunasekaran, A., and E. W. Ngai. 2005. Build-to-order supply chain management: A literature review and framework for development. Journal of Operations Management 23 (5):423–51. doi: 10.1016/j.jom.2004.10.005.
   Web of Science ®Google Scholar
• Guo, J., X. Wang, S. Fan, and M. Gen. 2017. Forward and reverse logistics network and route planning under the environment of low-carbon emissions: A case study of Shanghai fresh food E-commerce enterprises. Computers & Industrial Engineering 106:351–60. doi: 10.1016/j.cie.2017.02.002.
   Web of Science ®Google Scholar
• Han, H., and S. Trimi. 2018. A fuzzy TOPSIS method for performance evaluation of reverse logistics in social commerce platforms. Expert Systems with Applications 103:133–45. doi: 10.1016/j.eswa.2018.03.003.
   Web of Science ®Google Scholar
• He, P., J. Wen, S. Ye, and Z. Li. 2020. Logistics service sharing and competition in a dual-channel e-commerce supply chain. Computers & Industrial Engineering 149:849. doi: 10.1016/j.cie.2020.106849.
   Web of Science ®Google Scholar
• He, P., S. Zhang, and C. He. 2019. Impacts of logistics resource sharing on B2C E-commerce companies and customers. Electronic Commerce Research and Applications 34:820. doi: 10.1016/j.elerap.2018.100820.
   Web of Science ®Google Scholar
• Holloway, B. B., and S. E. Beatty. 2003. Service failure in online retailing: A recovery opportunity. Journal of Service Research 6 (1):92–105. doi: 10.1177/1094670503254288.
   Google Scholar
• Hong, W., C. Zheng, L. Wu, and X. Pu. 2019. Analyzing the relationship between consumer satisfaction and fresh e-commerce logistics service using text mining techniques. Sustainability 11 (13):570. doi: 10.3390/su11133570.
   Web of Science ®Google Scholar
• Hu, M., and S. S. Chaudhry. 2020. Enhancing consumer engagement in e-commerce live streaming via relational bonds. Internet Research 30 (3):19–41. doi: 10.1108/INTR-03-2019-0082.
   Web of Science ®Google Scholar
• Huang, Z., and M. Benyoucef. 2013. From e-commerce to social commerce: A close look at design features. Electronic Commerce Research and Applications 12 (4):246–59. doi: 10.1016/j.elerap.2012.12.003.
   Web of Science ®Google Scholar
• Hübner, A. H., H. Kuhn, and J. Wollenburg. 2016. Last mile fulfilment and distribution in omni-channel grocery retailing: A strategic planning framework. International Journal of Retail & Distribution Management 44 (3), 154. doi: 10.1108/IJRDM-11-2014-0154.
   Web of Science ®Google Scholar
• Hübner, A., A. Holzapfel, and H. Kuhn. 2015. Operations management in multichannel retailing: An exploratory study. Operations Management Research 8 (3–4):84–100. doi: 10.1007/s12063-015-0101-9.
   Web of Science ®Google Scholar
• Hübner, A., A. Holzapfel, and H. Kuhn. 2016. Distribution systems in omni-channel retailing. Business Research 9 (2):255–96. doi: 10.1007/s40685-016-0034-7.
   Google Scholar
• Hübner, A., J. Wollenburg, and A. Holzapfel. 2016. Retail logistics in the transition from multichannel to omni-channel. International Journal of Physical Distribution & Logistics Management 46 (6/7):562–83. doi: 10.1108/IJPDLM-08-2015-0179.
   Web of Science ®Google Scholar
• Hug, S. E., M. Ochsner, and M. P. Brändle. 2017. Citation analysis with Microsoft academic. Scientometrics 111 (1):371–8. doi: 10.1007/s11192-017-2247-8.
   Web of Science ®Google Scholar
• Hüseyinoğlu, I. Ö. Y., M. F. Sorkun, and G. Börühan. 2018. Revealing the impact of operational logistics service quality on omni-channel capability. Asia Pacific Journal of Marketing and Logistics 2018:169. doi: 10.1108/APJML-08-2017-0169.
   Google Scholar
• Ishfaq, R., C. C. Defee, B. J. Gibson, and U. Raja. 2016. Realignment of the physical distribution process in omni-channel fulfilment. International Journal of Physical Distribution & Logistics Management 46 (6/7):543–61. doi: 10.1108/IJPDLM-02-2015-0032.
   Web of Science ®Google Scholar
• Jain, N. K., H. Gajjar, and B. J. Shah. 2021. Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience. Journal of Retailing and Consumer Services 59 (102360):102360. doi: 10.1016/j.jretconser.2020.102360.
   Google Scholar
• Jain, N. K., H. Gajjar, B. J. Shah, and A. Sadh. 2015. A conceptual framework for measuring e-fulfillment dimensions: A consumer perspective. Journal of Internet Commerce 14 (3):363–83. doi: 10.1080/15332861.2015.1080056.
   Web of Science ®Google Scholar
• Jain, N. K., H. Gajjar, B. J. Shah, and A. Sadh. 2017. E-fulfillment dimensions and its influence on customers in e-tailing: A critical review. Asia Pacific Journal of Marketing and Logistics 29 (2):347–69. doi: 10.1108/APJML-11-2015-0167.
   Web of Science ®Google Scholar
• Janjevic, M., and M. Winkenbach. 2020. Characterising urban last-mile distribution strategies in mature and emerging e-commerce markets. Transportation Research Part A: Policy and Practice 133:164–96. doi: 10.1016/j.tra.2020.01.003.
   Web of Science ®Google Scholar
• Jiang, Y., P. Lai, C. H. Chang, K. F. Yuen, S. Li, and X. Wang. 2021. Sustainable Management for Fresh Food E-Commerce Logistics Services. Sustainability 13 (6):456. doi: 10.3390/su13063456.
   Web of Science ®Google Scholar
• Juga, J., J. Juntunen, and M. Juntunen. 2012. Impact of service quality, image and relational aspects on satisfaction and loyalty in logistics outsourcing relationships. International Journal of Shipping and Transport Logistics 4 (1):17–28. doi: 10.1504/IJSTL.2012.044133.
   Web of Science ®Google Scholar
• Kayikci, Y. 2019. E-Commerce in logistics and supply chain management. Advanced Methodologies and Technologies in Business Operations and Management 2019:1015–26. doi: 10.4018/978-1-5225-7362-3.ch076.
   Google Scholar
• Keskar, M. Y., and N. Pandey. 2018. Internet banking: A review (2002–2016). Journal of Internet Commerce 17 (3):310–23. doi: 10.1080/15332861.2018.1451969.
   Web of Science ®Google Scholar
• Khan, H. U., and S. Uwemi. 2018. What are e-commerce possible challenges in developing countries: A case study of Nigeria. International Journal of Business and Systems Research 12 (4):454–86. doi: 10.1504/IJBSR.2018.095077.
   Google Scholar
• Kipper, L. M., L. B. Furstenau, D. Hoppe, R. Frozza, and S. Iepsen. 2020. Scopus scientific mapping production in industry 4.0 (2011–2018): A bibliometric analysis. International Journal of Production Research 58 (6):605–27. doi: 10.1080/00207543.2019.1671625.
   Web of Science ®Google Scholar
• Kolsaker, A., and C. Payne. 2002. Engendering trust in e‐commerce: A study of gender‐based concerns. Marketing Intelligence & Planning 20 (4):206–14. doi: 10.1108/02634500210431595.
   Google Scholar
• König, A., and S. Spinler. 2016. The effect of logistics outsourcing on the supply chain vulnerability of shippers: Development of a conceptual risk management framework. The International Journal of Logistics Management 27 (1):122–41. doi: 10.1108/IJLM-03-2014-0043.
   Web of Science ®Google Scholar
• Lang, G., and G. Bressolles. 2013. Economic performance and customer expectation in e-fulfillment systems: A multichannel retailer perspective. Supply Chain Forum: An International Journal 14 (1):16–26. doi: 10.1080/16258312.2013.11517307.
   Google Scholar
• Lee, H. L., and S. Whang. 2001. Winning the last mile of e-commerce. MIT Sloan Management Review 42 (4):54–62.
   Web of Science ®Google Scholar
• Lei, Y., S. Jasin, and A. Sinha. 2018. Joint dynamic pricing and order fulfillment for e-commerce retailers. Manufacturing & Service Operations Management 20 (2):269–84. doi: 10.1287/msom.2017.0641.
   Google Scholar
• Levine-Clark, M., and E. L. Gil. 2008. A comparative citation analysis of Web of Science, Scopus, and Google Scholar. Journal of Business & Finance Librarianship 14 (1):32–46. doi: 10.1080/08963560802176348.
   Google Scholar
• Li, M., L. Shen, and G. Q. Huang. 2019. Blockchain-enabled workflow operating system for logistics resources sharing in E-commerce logistics real estate service. Computers & Industrial Engineering 135:950–69. doi: 10.1016/j.cie.2019.07.003.
   Web of Science ®Google Scholar
• Liu, D. 2014. Network site optimization of reverse logistics for E-commerce based on genetic algorithm. Neural Computing and Applications 25 (1):67–71. doi: 10.1007/s00521-013-1448-1.
   Web of Science ®Google Scholar
• Liu, W., J. Zhang, S. Wei, and D. Wang. 2021. Factors influencing organisational efficiency in a smart-logistics ecological chain under e-commerce platform leadership. International Journal of Logistics Research and Applications 24 (4):364–91. doi: 10.1080/13675567.2020.1758643.
   Web of Science ®Google Scholar
• Luo, W., R. I. Van Hoek, and H. H. Roos. 2001. Cross-cultural logistics research: A literature review and propositions. International Journal of Logistics Research and Applications 4 (1):57–78. doi: 10.1080/13675560110038077.
   Google Scholar
• Manchanda, M., and M. Deb. 2021. On m-commerce adoption and augmented reality: A study on apparel buying using m-commerce in Indian context. Journal of Internet Commerce 20 (1):84–112. doi: 10.1080/15332861.2020.1863023.
   Web of Science ®Google Scholar
• Mangiaracina, R., G. Marchet, S. Perotti, and A. Tumino. 2015. A review of the environmental implications of B2C e-commerce: A logistics perspective. International Journal of Physical Distribution & Logistics Management 45 (6):565–91. doi: 10.1108/IJPDLM-06-2014-0133.
   Web of Science ®Google Scholar
• Melacini, M., and E. Tappia. 2018. A critical comparison of alternative distribution configurations in Omni-channel retailing in terms of cost and greenhouse gas emissions. Sustainability 10 (2):307. doi: 10.3390/su10020307.
   Web of Science ®Google Scholar
• Mentzer, J. T., D. J. Flint, and G. T. M. Hult. 2001. Logistics service quality as a segment-customised process. Journal of Marketing 65 (4):82–104. doi: 10.1509/jmkg.65.4.82.18390.
   Web of Science ®Google Scholar
• Mentzer, J. T., R. Gomes, and R. E. Krapfel. 1989. Physical distribution service: A fundamental marketing concept? Journal of the Academy of Marketing Science 17 (1):53–62. doi: 10.1007/BF02726354.
   Google Scholar
• Mentzer, J. T., S. M. Rutner, and K. Matsuno. 1997. Application of the means‐end value hierarchy model to understanding logistics service value. International Journal of Physical Distribution & Logistics Management 27 (9/10):630–43. doi: 10.1108/09600039710188693.
   Google Scholar
• Merigó, J. M., A. Mas-Tur, N. Roig-Tierno, and D. Ribeiro-Soriano. 2015. A bibliometric overview of the Journal of Business Research between 1973 and 2014. Journal of Business Research 68 (12):645–53. doi: 10.1016/j.jbusres.2015.04.006.
   Web of Science ®Google Scholar
• Michalski, M., and J. L. Montes-Botella. 2021. Logistics service quality in an emergent market in Latin America. The International Journal of Logistics Management. doi: 10.1108/IJLM-11-2020-0433.
   Web of Science ®Google Scholar
• Mukherjee, A., and P. Nath. 2007. Role of electronic trust in online retailing: A re‐examination of the commitment‐trust theory. European Journal of Marketing 41 (9/10):173–202. doi: 10.1108/03090560710773390.
   Web of Science ®Google Scholar
• Mumu, J. R., P. Saona, M. A. A. Mamun, and M. A. K. Azad. 2021. Is trust gender biased? A bibliometric review of trust in E-Commerce. Journal of Internet Commerce 2021:1–29. doi: 10.1080/15332861.2021.1927437.
   Google Scholar
• Murfield, M., C. A. Boone, P. Rutner, and R. Thomas. 2017. Investigating logistics service quality in omni-channel retailing. International Journal of Physical Distribution & Logistics Management 47 (4):263–96. doi: 10.1108/IJPDLM-06-2016-0161.
   Web of Science ®Google Scholar
• Netessine, S., and N. Rudi. 2006. Supply chain choice on the internet. Management Science 52 (6):844–64. doi: 10.1287/mnsc.1060.0512.
   Web of Science ®Google Scholar
• Nguyen, D. H., S. de Leeuw, and W. E. Dullaert. 2018. Consumer behaviour and order fulfilment in online retailing: A systematic review. International Journal of Management Reviews 20 (2):255–76. doi: 10.1111/ijmr.12129.
   Web of Science ®Google Scholar
• Oxford Business Group. 2021. E-commerce to expand in the world’s emerging markets. https://oxfordbusinessgroup.com/overview/e-commerce-evolution-online-shopping-set-expand-emerging-markets (accessed October 14, 2021).
   Google Scholar
• Paul, J., and G. R. Benito. 2018. A review of research on outward foreign direct investment from emerging countries, including China: What do we know, how do we know and where should we be heading? Asia Pacific Business Review 24 (1):90–115. doi: 10.1080/13602381.2017.1357316.
   Web of Science ®Google Scholar
• Punakivi, M., and K. Tanskanen. 2002. Increasing the cost efficiency of e‐fulfilment using shared reception boxes. International Journal of Retail & Distribution Management 30 (10):498–507. doi: 10.1108/09590550210445362.
   Google Scholar
• Qin, X., Z. Liu, and L. Tian. 2020. The strategic analysis of logistics service sharing in an e-commerce platform. Omega 92:153. doi: 10.1016/j.omega.2019.102153.
   Web of Science ®Google Scholar
• Qin, X., Z. Liu, and L. Tian. 2021. The optimal combination between selling mode and logistics service strategy in an e-commerce market. European Journal of Operational Research 289 (2):639–51. doi: 10.1016/j.ejor.2020.07.029.
   Web of Science ®Google Scholar
• Rabinovich, E., and J. P. Bailey. 2004. Physical distribution service quality in internet retailing: Service pricing, transaction attributes, and firm attributes. Journal of Operations Management 21 (6):651–72. doi: 10.1016/j.jom.2003.11.004.
   Web of Science ®Google Scholar
• Randall, T., S. Netessine, and N. Rudi. 2006. An empirical examination of the decision to invest in fulfillment capabilities: A study of internet retailers. Management Science 52 (4):567–80. doi: 10.1287/mnsc.1050.0493.
   Web of Science ®Google Scholar
• Rao, S., and T. J. Goldsby. 2009. Supply chain risks: A review and typology. The International Journal of Logistics Management 20 (1):97–123. doi: 10.1108/09574090910954864.
   Web of Science ®Google Scholar
• Rao, S., T. J. Goldsby, S. E. Griffis, and D. Iyengar. 2011. Electronic logistics service quality (e‐LSQ): Its impact on the customer’s purchase satisfaction and retention. Journal of Business Logistics 32 (2):167–79. doi: 10.1111/j.2158-1592.2011.01014.x.
   Web of Science ®Google Scholar
• Rao, S., S. E. Griffis, and T. J. Goldsby. 2011. Failure to deliver? Linking online order fulfillment glitches with future purchase behavior. Journal of Operations Management 29 (7–8):692–703. doi: 10.1016/j.jom.2011.04.001.
   Web of Science ®Google Scholar
• Rey-Martí, A., D. Ribeiro-Soriano, and D. Palacios-Marqués. 2016. A bibliometric analysis of social entrepreneurship. Journal of Business Research 69 (5):651–5. doi: 10.1016/j.jbusres.2015.10.033.
   Web of Science ®Google Scholar
• Rodríguez García, M., I. González Romero, Á. O. Bas, and J. C. Prado-Prado. 2021. E-grocery retailing: From value proposition to logistics strategy. International Journal of Logistics Research and Applications 2021:1–20. doi: 10.1080/13675567.2021.1900086.
   Google Scholar
• Román, S. 2007. The ethics of online retailing: A scale development and validation from the consumers’ perspective. Journal of Business Ethics 72 (2):131–48.
   Web of Science ®Google Scholar
• Rotem-Mindali, O., and J. W. Weltevreden. 2013. Transport effects of e-commerce: What can be learned after years of research? Transportation 40 (5):867–85. doi: 10.1007/s11116-013-9457-6.
   Web of Science ®Google Scholar
• Sahu, K. C., M. Naved Khan, and K. D. Gupta. 2021. Determinants of Webrooming and showrooming behavior: A systematic literature review. Journal of Internet Commerce 20 (2):137–166. doi: 10.1080/15332861.2020.1863041.
   Web of Science ®Google Scholar
• Sallnäs, U., and M. Björklund. 2020. Consumers’ influence on the greening of distribution–exploring the communication between logistics service providers, E-tailers and consumers. International Journal of Retail & Distribution Management 48 (11):177–93. doi: 10.1108/IJRDM-07-2019-0213.
   Web of Science ®Google Scholar
• Saura, I. G., D. S. Frances, G. B. Contri, and M. F. Blasco. 2008. Logistics service quality: A new way to loyalty. Industrial Management & Data Systems 108 (5):650–68. doi: 10.1108/02635570810876778.
   Web of Science ®Google Scholar
• Seghezzi, A., R. Mangiaracina, A. Tumino, and A. Perego. 2020. Pony express’ crowdsourcing logistics for last-mile delivery in B2C e-commerce: An economic analysis. International Journal of Logistics Research and Applications 24:1–17. doi: 10.1080/13675567.2020.1766428.
   Web of Science ®Google Scholar
• Sharma, A., and D. Jhamb. 2020. Changing consumer behaviours towards online shopping-an impact of Covid 19. Academy of Marketing Studies Journal 24 (3):1–10.
   Google Scholar
• Shiliashki, M. 2021. E-commerce growth: Emerging markets are key. https://multichannelmerchant.com/ecommerce/e-commerce-growth-emerging-markets-are-key/ (accessed October 14, 2021).
   Google Scholar
• Shukla, A. K., M. Janmaijaya, A. Abraham, and P. K. Muhuri. 2019. Engineering applications of artificial intelligence: A bibliometric analysis of 30 years (1988–2018). Engineering Applications of Artificial Intelligence 85:517–32. doi: 10.1016/j.engappai.2019.06.010.
   Web of Science ®Google Scholar
• Small, H. 1973. Co‐citation in the scientific literature: A new measure of the relationship between two documents. Journal of the American Society for Information Science 24 (4):265–9. doi: 10.1002/asi.4630240406.
   Web of Science ®Google Scholar
• Soh, K. L., S. H. Chin, and W. P. Wong. 2015. A theoretical model to investigate customer loyalty on logistics service providers for sustainable business performance. International Journal of Business Performance and Supply Chain Modelling 7 (3):212–32. doi: 10.1504/IJBPSCM.2015.071609.
   Google Scholar
• Sohn, J. I., S. H. Woo, and T. W. Kim. 2017. Assessment of logistics service quality using the Kano model in a logistics-triadic relationship. The International Journal of Logistics Management 28 (2):680–98. doi: 10.1108/IJLM-09-2015-0172.
   Web of Science ®Google Scholar
• Swaminathan, J. M., and S. R. Tayur. 2003. Models for supply chains in e-business. Management Science 49 (10):387–406. doi: 10.1287/mnsc.49.10.1387.17309.
   Web of Science ®Google Scholar
• Thai, V. V. 2013. Logistics service quality: Conceptual model and empirical evidence. International Journal of Logistics Research and Applications 16 (2):114–31. doi: 10.1080/13675567.2013.804907.
   Web of Science ®Google Scholar
• Thelwall, M. 2008. Bibliometrics to webometrics. Journal of Information Science 34 (4):605–21. doi: 10.1177/0165551507087238.
   Web of Science ®Google Scholar
• Tsay, M. Y. 2009. Citation analysis of Ted Nelson’s works and his influence on hypertext concept. Scientometrics 79 (3):451–72. doi: 10.1007/s11192-008-1641-7.
   Web of Science ®Google Scholar
• Wang, X., J. Xie, and Z. P. Fan. 2021. B2C cross-border E-commerce logistics mode selection considering product returns. International Journal of Production Research 59 (13):841–60. doi: 10.1080/00207543.2020.1752949.
   Web of Science ®Google Scholar
• Ward, M. R. 2001. Will online shopping compete more with traditional retailing or catalog shopping? Netnomics 3 (2):103–17. doi: 10.1023/A:1011451228921.
   Google Scholar
• Wei, L., Z. Ma, and N. Liu. 2021. Design of reverse logistics system for B2C e-commerce based on management logic of internet of things. International Journal of Shipping and Transport Logistics 13 (5):484–97. doi: 10.1504/IJSTL.2021.117274.
   Web of Science ®Google Scholar
• Wongkitrungrueng, A., N. Dehouche, and N. Assarut. 2020. Live streaming commerce from the sellers’ perspective: Implications for online relationship marketing. Journal of Marketing Management 36 (5–6):488–518. doi: 10.1080/0267257X.2020.1748895.
   Web of Science ®Google Scholar
• Xing, Y., D. B. Grant, A. C. McKinnon, and J. Fernie. 2010. Physical distribution service quality in online retailing. International Journal of Physical Distribution & Logistics Management 40 (5):415–32. doi: 10.1108/09600031011052859.
   Web of Science ®Google Scholar
• Xu, J., and Y. Jiang. 2009. Study of reverse logistics in the E-commerce environment. International Business Research 2 (1):128–30. doi: 10.5539/ibr.v2n1p128.
   Google Scholar
• Yu, M. 2017. Model for evaluating the E-commerce logistics service quality with hesitant fuzzy uncertain linguistic information. Journal of Intelligent & Fuzzy Systems 32 (6):23–9. doi: 10.3233/JIFS-152069.
   Web of Science ®Google Scholar
• Zhang, M., G. Q. Huang, S. X. Xu, and Z. Zhao. 2019. Optimization based transportation service trading in B2B e-commerce logistics. Journal of Intelligent Manufacturing 30 (7):603–19. doi: 10.1007/s10845-016-1287-x.
   Web of Science ®Google Scholar
• Zhang, M., S. Pratap, Z. Zhao, D. Prajapati, and G. Q. Huang. 2020. Forward and reverse logistics vehicle routing problems with time horizons in B2C e-commerce logistics. International Journal of Production Research 59 (20):1–20. doi: 10.1080/00207543.2020.1812749.
   Web of Science ®Google Scholar
• Zhong, Y., F. Guo, H. Tang, and X. Chen. 2020. Research on coordination complexity of E-commerce logistics service supply chain. Complexity 2020:1–21. doi: 10.1155/2020/7031543.
   Web of Science ®Google Scholar
• Zhou, Q., Z. Zhang, and Y. Wang. 2020. Research on safety management system optimization of B2C E-commerce intelligent logistics information system based on data cube. Journal of Intelligent & Fuzzy Systems 38 (2):585–92. doi: 10.3233/JIFS-179522.
   Web of Science ®Google Scholar