The Pleasures and Pain of Mental Health Case Management

REFERENCES

• Aarons, G., & Sawitzky, A. (2006) Organizational climate partially mediates the effect of culture on work attitudes and staff turnover in mental health service. Administration in Policy and Mental Health Services Research, 33(3), 289–301.
   PubMed Web of Science ®Google Scholar
• Acker, G. (1999). The impact of client’s mental illness of social workers’ job satisfaction and burnout. Health and Social Work, 24(2), 112–119.
   PubMed Web of Science ®Google Scholar
• Acker, G. (2008). An examination of the relationships between workers and agencies characteristics and three outcome variables: Burnout, role stress, and intent to quit. American Journal of Psychiatric Rehabilitation, 11(4), 295–309.
   Google Scholar
• Butler, A. (1990). A reevaluation of social work students’ career interests. Journal of Social Work Education, 26(1), 45–56.
   Web of Science ®Google Scholar
• Covarrubias, I., & Han, M. (2011). Mental health stigma about serious mental illness among MSW students: Social contact and attitude. Social Work, 56(4), 317–325.
   PubMed Web of Science ®Google Scholar
• Davidson, L., Tondora, J., O’Connell, M.J., Kirk, T. Jr., Rockholz, P., & Evans, A.C. (2007). Creating a recovery-oriented system of behavioral health care: Moving from concept to reality. Psychiatric Rehabilitation Journal, 25(1), 23–31.
   Google Scholar
• Gellis, Z., & Kim, J. (2004). Predictors of depressive mood, occupational stress, and propensity to leave in older and younger mental health case managers, Community Mental Health Journal, 40(5), 407–421.
   PubMed Web of Science ®Google Scholar
• Gellis, Z., Kim, J., & Hwang, S. (2004). New York State case management survey: Urban and rural differences in job activities, job stress, and job satisfaction. The Journal of Behavioral Health Services & Research, 31(4), 430–440.
   PubMed Web of Science ®Google Scholar
• Gillingham, P. (2014). Electronic information systems in human service organizations: The what, who, and how of information. British Journal of Social Work. Advance online publication. doi:10.1093/bjsw/bcu030
   Web of Science ®Google Scholar
• Gosha, R., Kondrat, D.C., & Manthey, T.J. (2013). Case managers’ perceptions of consumer work readiness and association with pursuit of employment. Psychiatric Services, 64(12), 1267–1269.
   PubMed Web of Science ®Google Scholar
• Hannson, L., Jormfeldt, H., Svedberg, P., & Svensson, B. (2013). Mental health professionals’ attitudes toward people with mental illness: Do they differ from attitudes held by people with mental illness? International Journal of Social Psychiatry, 59(1) 48–54.
   PubMed Web of Science ®Google Scholar
• Harr, C., Brice, T., Riley, K., & Moore, B. (2014) The impact of compassion fatigue and compassion satisfaction of social work students. Journal for the Society for Social Work and Research, 5(2), 233–251.
   Web of Science ®Google Scholar
• Harrison, G., Hopper, K., Craig, T., Laska, E., Siegel, C., Wanderling, J. … Wiersma, D. (2001). Recovery from psychotic illness: A 1- and 25-year international follow-up study. The British Journal of Psychiatry, 178, 506–517.
   PubMed Web of Science ®Google Scholar
• Hromco, J., Lyons, J., & Nikkel, R. (1995). Mental health case management: Characteristics, job function, and occupational stress. Community Mental Health Journal, 31(2), 111–125.
   PubMed Web of Science ®Google Scholar
• Intagliata, J., & Baker, F. (1985) Factors affecting case management services for the chronically mentally ill. Administration in Mental Health, 11(2), 75–91.
   Google Scholar
• Kirk, S., Koeske, G., & Koeske, R. (1993). Changes in health and job attitudes of case managers providing intensive services. Hospital and Community Psychiatry, 44(2), 168–173.
   PubMedGoogle Scholar
• Kondrat, D.C., & Early, T.J. (2011). Battling in the trenches: Case managers’ ability to combat the effects of mental illness stigma on consumers’ perceived quality of life. Community Mental Health Journal, 47, 390–398.
   PubMed Web of Science ®Google Scholar
• Kondrat, D.C., & Teater, B. (2012). The looking-glass self: Looking at relationship as the mechanism of change in case management of persons with severe mental illness. Families in Society: The Journal of Contemporary Social Services, 93(4), 271–278.
   Web of Science ®Google Scholar
• Leamy, M., Bird, V., Le Boutillier, C., Williams, J., & Slade, M. (2011). Conceptual framework for personal recovery in mental health: Systematic review and narrative synthesis. The British Journal of Psychiatry, 199, 445–452. doi:10.1192/bjp.bp.110.083733
   PubMed Web of Science ®Google Scholar
• March, J.C., Angell, B., Andrews, C.M., & Curry, A. (2012). Client-provider relationship and treatment outcome: A systematic review of substance abuse, child welfare, and mental health services research. Journal of the Society for Social Work Research, 3(4), 233–267.
   Google Scholar
• Maslach, C., Jackson, C., & Leiter, M. (1993). Burnout: A multidimensional perspective. In W.B. Schanufeli, C. Maslach, & T. Marek (Eds.), Professional burnout: Recent developments in theory and research (pp. 19–32), Washington, DC: Taylor and Francis.
   Google Scholar
• Maslach, C., Schaufeli, W., & Leiter, M. (2001). Job burnout. Annual Review of Psychology, 52, 397–422.
   PubMed Web of Science ®Google Scholar
• Morse, G., Salyers, M., Rollins, A., Monroe-DeVita, M., & Pfahler, C. (2012). Burnout in mental health services: A review of the problem and its remediation. Administration Policy in Mental Health and Mental Health Services, 39, 341–352.
   PubMed Web of Science ®Google Scholar
• Oberlander, L. (1990). Work satisfaction among community-based mental health service providers: The association between work environment and work satisfaction. Community Mental Health Journal, 26(6), 517–531.
   PubMed Web of Science ®Google Scholar
• O’Connell, M.J., & Stein C.H. (2010). The relationship between case manager expectations and outcomes of persons diagnosed with schizophrenia. Community Mental Health Journal 47, 424–435.
   PubMed Web of Science ®Google Scholar
• Onyett, S. (2011). Revisiting job satisfaction and burnout in community mental health teams. Journal of Mental Health, 20(2), 198–209.
   PubMed Web of Science ®Google Scholar
• Paris, M., & Hoge, M. (2010). Burnout in the mental health workforce: A review. Journal of Behavioral Health Service & Research, 37(4), 519–528.
   PubMed Web of Science ®Google Scholar
• Priebe, S., & Reininghaus, U. (2011). Fired up, not burnt out—Focusing on the rewards of working in psychiatry. Epidemiology and Psychiatric Services, 20, 303–305.
   Web of Science ®Google Scholar
• Radey, M., & Figley, C. (2007). The social psychology of compassion. Clinical Social Work Journal, 35, 207–214.
   Web of Science ®Google Scholar
• Rapp, C.A., & Goscha, R.J. (2011). The strengths model: A recovery-oriented approach to mental health services. New York, NY: Oxford University Press.
   Google Scholar
• Ray, S., Wong, C., White, D., & Heaslip, K. (2013) Compassion satisfaction, compassion fatigue, work life conditions, and burnout among frontline mental health care professionals. Traumatology, 19(4), 255–267.
   Google Scholar
• Roberts, G., & Boardman, J. (2014). Becoming a recovery-oriented practitioner. Advances in Psychiatric Treatment, 20, 37–47.
   Google Scholar
• Rollins, A., Salyers, M., Tsai, J., & Lydick, J. (2010). Staff turnover in statewide implementation of ACT: Relationship with ACT fidelity and other team characteristics. Administrative Policy in Mental Health and Mental Health Services Research, 37, 417–426.
   PubMed Web of Science ®Google Scholar
• Salyers, M., Rollins, A., Kelly, Y.-F., Lyskaer, P., & Williams, J. (2013). Job satisfaction and burnout among VA and community mental health workers. Administration and Policy in Mental Health and Mental Health Services Research, 40, 69–75.
   PubMed Web of Science ®Google Scholar
• Selden, D. (2010). The effects of staff turnover on psychiatric rehabilitation programs. Psychiatric Rehabilitation Journal, 24(1), 71–73.
   Web of Science ®Google Scholar
• Shera, W., & Ramon, S. (2013). Challeges in implementation of recovery-oriented mental health policies and services. International Journal of Mental Health,42(2–3), 17–42.
   Web of Science ®Google Scholar
• Spradley, J. (1979). The ethnographic interview. New York, NY: Holt, Rinehart, & Winston.
   Google Scholar
• Stovall, J. (2001). Is assertive community treatment ethical care? Harvard Review of Psychiatry, 9(3), 139–143.
   PubMed Web of Science ®Google Scholar
• Sullivan, W.P., & Floyd, D.F. (2012). There’s more than meets the eye: The nuances of case management. Journal of Social Work in Disability & Rehabilitation, 11(3), 184–196.
   PubMedGoogle Scholar
• Sullivan, W.P., & Floyd, D.F. (2013). Spirit lifting: Hope and recovery in case management Practice. Families in Society: The Journal of Contemporary Social Services, 94(1), 38–44.
   Web of Science ®Google Scholar
• Theriot, M., & Lodato, G. (2012). Attitudes about mental illness and professional danger among new social work students. Journal of Social Work Education, 48(3), 403–423.
   Web of Science ®Google Scholar
• Thomas, J. (2013). Association of personal distress with burnout, compassion fatigue, and compassion satisfaction among clinical social workers. Journal of Social Service Research, 39(3), 365–379.
   Web of Science ®Google Scholar
• Wahl, O., & Aroesty-Cohen, E. (2010). Attitudes of mental health professionals about mental illness: A review of recent literature. Journal of Community Psychology, 38(1), 49–62.
   Web of Science ®Google Scholar
• Walsh, J. (2000). Clinical case management with persons having mental illness: A relationship-based perspective. Belmont, CA: Brooks/Cole.
   Google Scholar
• Woodside, M., & McClam, T. (2006). Generalist case management: A method of human service delivery (3rd ed.), Belmont, CA: Brooks/Cole.
   Google Scholar