Advanced search
Publication Cover
Journal of Access Services Volume 11, 2014 - Issue 3: The Role of Assessment and Evaluation in Improving Access Services
Submit an article Journal homepage
401
Views
3
CrossRef citations to date
0
Altmetric
Articles

Evaluating the Staffing of an Interlibrary Loan Unit: An Exercise in Data-Driven Decision Making and Debunking “Anecdata”

Colleen S. HarrisLupton Library, University of Tennessee at Chattanooga, Chattanooga, TNCorrespondence[email protected]
Pages 150-158 | Published online: 07 Jul 2014

REFERENCES

  • Beckendorf, A. (2007). Interlibrary loan staffing in liberal arts college libraries. Journal of Interlibrary Loan, Document Delivery, & Electronic Reserve, 17(4), 15–32.
  • Connell, R.S., & Janke, K.L. (2006). Turnaround time between ILLiad's Odyssey and Ariel delivery methods. Journal of Interlibrary Loan, Document Delivery, & Electronic Reserve, 16(3), 41–56.
  • Davies, J.E. (1998). Strategic issues in managing information and document supply in academic libraries. Library Management, 19(5), 318–326.
  • Deardorff, T., & Nance, H. (2009). WorldCat Local implementation: The impact on interlibrary loan. Interlending & Document Supply, 37(4), 177–180.
  • Dowell, C.V., & LaGuardia, C. (1991). The structure of resource sharing in academic research libraries. RQ, 30(3), 370–376.
  • Gaffney, M. (2012). Interlibrary loan requests for locally available materials: WorldCat Local's impact. College & Research Libraries, 73(1), 68–77.
  • Harris, C.S. (2010). Matrix management in practice in Access Services at the North Carolina State University Libraries. Journal of Access Services, 7(4), 203–211.
  • Kirchner, T. (2007). Applying organization theory to the interlibrary loan and document delivery department. Journal of Interlibrary Loan, Document Delivery, & Electronic Reserve, 17(4), 77–86.
  • Phillips, L.L., Dulniak, N., Houck, T., & Ponnappa, B.P. (1999). Interlibrary loan turnaround time: Measuring the component parts. Journal of Interlibrary Loan, Document Delivery & Information Supply, 9(3), 97–119.
  • Sellen, M. (1999). Turnaround time and journal article delivery: A study of four delivery systems. Journal of Interlibrary Loan, Document Delivery & Information Supply, 9(4), 65–72.
  • UTC Office of Planning, Evaluation & Institutional Research. (2013). 2013–14 UTC Factbook: UTC Employees by EEO category [Data file]. . Retrieved from http://www.utc.edu/planning-evaluation-institutional-research/pdfs/factbook/total-employees-by-eeo-03-12.pdf

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.