REFERENCES
- Consumer Reports. <http://www.consumerreports.org/health> (accessed April 11, 2011).
- Coulter , Angela , and Paul D. Cleary . 2001 . Patient's experiences with hospital care in five countries Health Affairs 20 , no. 3 : 244 – 52 .
- Halasyamani , Lakshmi K. , and Matthew M. Davis . 2007 . Conflicting measures of hospital quality ratings from “Hospital Compare” versus “Best Hospitals.” Journal of Hospital Medicine (Online) 2 : 128 – 34 .
- Jha , Ashish K. , E. John Orav , Jie Zheng , and Arnold M. Epstein . 2008. Patients’ perception of hospital care in the United States New England Journal of Medicine 359: 1921–31.
- Laine , Christine , Frank Davidoff , Charles E. Lewis , Eugene C. Nelson , Elizabeth Nelson , Ronald C. Kessler , and Thoma s L. Delbanco . 1996 . Important elements of outpatient care: A comparison of patients’ and physicians’ opinions Annals of Internal Medicine 125 : 640 – 45 .
- Lynn , Marry R. , and Bradley J. McMillen . 1999 . Do nurses know what patients think is important in nursing care? Journal of Nursing Care Quality 13 , no. 5 : 65 – 74 .
- Medicare data show gap in hospital performance perception. 2011. USA Today, August 5.
- Osborne , Nicholas H. , Amir A. Ghaferi , Lauren H. Nicholas , and Justin B. Dimick . 2011 . Evaluating popular media and Internet-based hospital quality ratings for cancer surgery Archives of Surgery 146 , no. 5 : 600 – 04 .
- Sehgal , Ashwini R. 2010 . The role of reputation in U.S. News & World Report's rankings of the top 50 American hospitals Annals of Internal Medicine 152 : 521 – 25 .
- Sofaer , Shoshanna , and Kirsten Firminger . 2005 . Patient perceptions of the quality of health services Annual Reviews of Public Health 26 : 513 – 59 .
- U.S. News & World Report. <http://health.usnews.com/best-hospitals/area> (accessed April 11, 2011).
- Williams , Scott C. , Richard G. Koss , David J. Morton , and Jerod M. Loeb . 2006 . Performance of top-ranked heart care hospitals on evidence-based process measures Circulation 114 : 558 – 64 .