Innovation in Services: The Case of Rural Tourism in Argentina

References

• Alam, I. 2002. “An Exploratory Investigation of User Involvement in New Service Development.” Journal of the Academy of Marketing Science 30, no. 3: 250–261.
   Web of Science ®Google Scholar
• Bolkesjø, T.; P. Haukeland; and K. Vareide. 2003. “Innovation in mountain tourism. Innovation activity and innovation needs in 7 destinations in Buskerud, Telemark and Aust Agder.” Bø: Telemarksforskning-Bø; 2003. Working report no. 16. 24 p.
   Google Scholar
• Boyne, S.; F. Williams; and D. Hall. 2002. “Innovation in Rural Tourism and Regional Development: Tourism and Food Production on the Isle of Arran.” In Innovation in Tourism Planning, ed. N. Andrews, S. Flanagan, and J. Ruddy, 54–69. Dublin: Dublin Institute of Technology.
   Google Scholar
• Buhalis, D. 1998. “Strategic Use of Information Technologies in the Tourism Industry.” Tourism Management 19, no. 5: 409–421.
   Web of Science ®Google Scholar
• Butler, R.; C.M. Hall; and J. Jenkins. 1997. Tourism and Recreation in Rural Areas. Chichester: John Wiley & Sons Ltd.
   Google Scholar
• Carrillo, B., and M. Carrillo. 2002. “Technological Innovations in Hotel Bookings Management.” Revista Madri+d 12 (available at http://www.madrimasd.org/revista/revista12/tribuna/tribunas5.asp).
   Google Scholar
• COTEC. 2007. “Innovation in the Hotel Sector”. Madrid: Fundación Cotec para la Innovación Tecnológica.
   Google Scholar
• den Hertog, P.; W. van der Aa; and M. de Jong. 2010. “Capabilities for Managing Service Innovation: Towards a Conceptual Framework.” Journal of Service Management 21, no. 4: 490–514.
   Web of Science ®Google Scholar
• Engel, P. 1997. Social Organization of Innovation. Focusing on the Interaction of Involved Agents. Santiago: KIT Press, Royal Tropical Institute.
   Google Scholar
• Evans, G., and P. Parraviccini. 2005. “Exploitation of ICT for Rural Enterprises: The Case of Aragon, Spain.” In Rural Tourism and Sustainable Business, ed. D. Hall, I. Kirkpatrick, and M. Mitchell, 103–118. New York: Channel View Publications.
   Google Scholar
• Gago, D., and L. Rubalcaba. 2007. “Innovation and ICT in Service Firms: Towards a Multidimensional Approach for Impact Assessment.” Journal of Evolutionary Economics 17, no. 1: 25–44.
   Web of Science ®Google Scholar
• Gallouj, F., and M. Savona. 2009. “Innovation in Services: A Review of the Debate and a Research Agenda.” Journal of Evolutionary Economics 19, no. 2: 149–172.
   Web of Science ®Google Scholar
• Garau Vadell, J.B., and F. Orfila-Sintes. 2008. “Internet Innovation for External Relations in the Balearic Hotel Industry.” Journal of Business and Industrial Marketing 23, no. 1: 70–80.
   Google Scholar
• Haven-Tang, C., and E. Jones. 2012. “Local Leadership for Rural Tourism Development: A Case Study of Adventa, Monmouthshire, UK.” Tourism Management Perspectives 4: 28–35.
   Google Scholar
• Hjalager, A. 1996. “Agricultural Diversification into Tourism: Evidence of a European Community Development Programme.” Tourism Management 17, no. 2: 103–111.
   Web of Science ®Google Scholar
• Hjalager, A. 2002. “Repairing Innovation Defectiveness in Tourism.” Tourism Management 23, no. 5: 465–474.
   Web of Science ®Google Scholar
• Howells, J. 2003. “Innovation, Consumption and Knowledge: Services and Encapsulation.” CRIC Discussion Paper no. 62, ESRC Centre for Research on Innovation and Competition, University of Manchester, Manchester, UK.
   Google Scholar
• Hubert, A. 2010. “Transnational dynamics in the development of European policy ‘Women and Science’.” In Beyond and beside the State. Genre: between transnational and multi-dimensional dynamics, ed. B. Marques-Pereira, P. Meier, and D. Paternotte, 153–168. Louvain-la-Neuve, Belgium: Academia-Bruylant.
   Google Scholar
• Jacobsen, D. 2005. “Processes Influencing Innovation in the Tourism System in Woodburn New South Wales.” In Regional Tourism Cases: Innovation in Regional Tourism, ed. D. Carson and J. Macbeth, 131–136. Melbourne: Common Ground.
   Google Scholar
• Michel, S.; S.W. Brown; and A.S. Gallan. 2008. “Service Logic Innovations: How to Innovate Customers, Not Products.” California Management Review 50, no. 3: 49–65.
   Web of Science ®Google Scholar
• Novelli, M.; B. Schmitz; and T. Spencer. 2006. “Networks, Clusters and Innovation in Tourism: A UK Experience.” Tourism Management 27, no. 6: 1141–1152.
   Web of Science ®Google Scholar
• Ottenbacher, M. 2007. “Innovation Management in the Hospitality Industry: Different Strategies for Achieving Success.” Journal of Hospitality and Tourism Research 31, no. 4: 431–454.
   Google Scholar
• Pechlaner, H.F.E., and E.M. Hammann. 2005. “Leadership and Innovation Processes— Development of Products and Services Based on Core Competencies.” Journal of Quality Assurance in Hospitality and Tourism 6, no. 3–4:31–57.
   Google Scholar
• Román, M., and M. Ciccolella. 2009. Rural Tourism in Argentina. Concept, Status and Prospects. Buenos Aires: Instituto Interamericano de Cooperación para la Agricultura.
   Google Scholar
• Rønningen, M. 2010. “Innovation in the Norwegian Rural Tourism Industry: Results from a Norwegian Survey.” Open Social Science Journal 3: 15–29.
   Google Scholar
• Rubalcaba, L. 2011. “The Challenges for Service Innovation and Service Innovation Policies.” In Promoting Innovation in the Services Sector, ed. United Nations, 3–29. New York: United Nations.
   Google Scholar
• Rubalcaba, L.; D. Gago; and J. Gallego. 2010. “On the Differences Between Goods and Services Innovation.” Journal of Innovation Economics 1, no. 5: 17–40.
   Google Scholar
• Sharpley, R., and J. Sharpley. 1997. Rural Tourism. An Introduction. London: International Thompson Business Press.
   Google Scholar
• Stare, M., and L. Rubalcaba. 2009. “International Outsourcing of Services: What Role for Central and East European Countries?” Emerging Markets Finance & Trade 45, no. 5: 31–46.
   Google Scholar
• Thorburn, L. 2005. “Knowledge Management and Innovation in Service Companies—Case Studies from Tourism, Software and Mining Technologies.” Study for the Department of Industry, Tourism and Resources, Australia.
   Google Scholar
• Voss, C., and L. Zomerdijk. 2007. “Innovation in Experiential Services—An Empirical View.” In Innovation in Services, ed. DTI, 97–134. London: DTI.
   Google Scholar
• Weiemair, K. 2004. “Product Improvement or Innovation: What Is the Key to Success in Tourism?” In Innovation and Growth in Tourism, ed. OECD, 53–69. Paris: OECD.
   Google Scholar