Improving Nursing Home Resident Integrity by Optimizing Interpersonal Communication Skills in Clinical Staff

REFERENCES

• Altman , I. and Taylor , D. A. 1973 . Social penetration , New York , NY : Holst, Rinehart, & Winston. .
   Google Scholar
• Aranda , S. and Street , A. 1999 . Being authentic and being a chameleon: Nurse-patient interaction revisited . Nursing Inquiry , 6 : 75 – 82 .
   PubMedGoogle Scholar
• Arnold , E. C. and Boggs , K. U. 2006 . Interpersonal relationships: Professional communication skills for nurses , St.-Louis , MI : Saunders Press. .
   Google Scholar
• Balzer-Riley , J. 2007 . Communication in nursing , Amsterdam : Mosby. .
   Google Scholar
• Berger , C. R. and Calabrese , R. J. 1975 . Some exploration in initial interaction and beyond: Toward a developmental theory of communication . Human Communication Research , 1 : 99 – 112 . doi:10.1111/j.1468–2958.1975.tb00258.x
   Google Scholar
• Breen , G. M. and Matusitz , J. 2007 . An interpersonal examination of telemedicine: Applying relevant communication theories . eHealth International Journal , 3 : 18 – 23 .
   Google Scholar
• Breen , G. M. and Zhang , N. J. 2008 . Introducing ehealth to nursing homes: Theoretical analysis of improving resident care . Journal of Medical Systems , 32 : 187 – 192 . doi:10.1007/s10916–007-9121–9
   PubMed Web of Science ®Google Scholar
• Bryant , N. and Stone , R. 2008 . The role of state policy in developing the long-term-care workforce . Generations , 32 : 71 – 76 .
   Web of Science ®Google Scholar
• Burgio , L. D. , Stevens , A. and Burgio , K. L. 2002 . Teaching and maintaining behavior management skills in the nursing home . The Gerontologist , 42 : 487 – 496 .
   PubMed Web of Science ®Google Scholar
• Butler , R. J. and Johnson , W. G. 2008 . Satisfaction with low back pain care . Spine Journal , 8 : 510 – 521 . doi:10.1016/j.spinee.2007.04.006
   PubMed Web of Science ®Google Scholar
• Carpiac-Claver , M. L. and Levy-Storms , L. 2007 . In a manner of speaking: Communication between nurse aides and older adults in long-term care settings . Health Communication , 22 : 59 – 67 .
   PubMed Web of Science ®Google Scholar
• Carruthers , E. 2008 . Multiple sclerosis: Managing your MS , Bloomington , IN : AuthorHouse. .
   Google Scholar
• Castle , N. G. 2002 . Nursing homes with persistent deficiency citations for physical restraint use . Medical Care , 40 : 868 – 878 .
   PubMed Web of Science ®Google Scholar
• Castle , N. G. and Engberg , J. B. 2007 . Nursing home deficiency citations for medication use . Journal of Applied Gerontology , 26 : 208 – 232 . doi:10.1177/0733464807300223
   Web of Science ®Google Scholar
• Cropley , C. J. 2003 . The effect of health care provider persuasive strategy on patient compliance and satisfaction . American Journal of Health Studies , 18 : 117 – 124 .
   Google Scholar
• Department of Health and Human Services . 2004 . Register: HFS 132.45 , Washington , DC : Office of Inspector General. .
   Google Scholar
• Department of Health & Human Services . 2008 . Trends in nursing home deficiencies and complaints , Washington , DC : Office of Inspector General. .
   Google Scholar
• DiMeglio , K. , Padula , C. , Piatek , C. , Korber , S. , Barrett , A. , Ducharme , M. and Corry , K. 2005 . Group cohesion and nurse satisfaction: Examination of a team-building approach . JONA: The Journal of Nursing Administration , 35 : 110 – 120 .
   PubMedGoogle Scholar
• Feng , Z. , Katz , P. R. , Intrator , O. , Karuza , J. and Mor , V. 2005 . Physician and nurse staffing in nursing homes: The role and limitations of the Online Survey Certification and Reporting (OSCAR) system . Journal of the American Medical Directors Association , 6 : 27 – 33 . doi:10.1016/j.jamda.2004.12.008
   PubMedGoogle Scholar
• Forde , D. 2007 . Improving bedside manners . Diverse: Issues in higher education , 24 : 13
   Google Scholar
• Gogia , P. P. and Rastogi , N. 2008 . Clinical Alzheimer rehabilitation , New York , NY : Springer. .
   Google Scholar
• Granerud , A. and Severinsson , E. 2003 . Preserving integrity: Experiences of people with mental health problems living in their own home in a new neighborhood . Nursing Ethics , 10 : 602 – 613 . doi:10.1191/0969733003ne650oa
   PubMed Web of Science ®Google Scholar
• Hall , M. A. , Zheng , B. , Dugan , E. , Camach , F. , Kidd , K. E. , Mishra , A. and Balkrishnan , R. 2002 . Measuring patients' trust in their primary care providers . Medical Care Research Review , 59 : 293 – 318 . doi:10.1177/1077558702059003004
   PubMed Web of Science ®Google Scholar
• Harrington , C. and Swan , J. H. 2003 . Nursing home staffing, turnover, and case mix . Medical Care Research and Review , 60 : 366 – 392 . doi:10.1177/1077558703254692
   PubMed Web of Science ®Google Scholar
• Hobgood , C. D. , Riviello , R. J. , Jouriles , N. and Hamilton , G. 2002 . Assessment of communication and interpersonal skills competencies . Academic Emergency Medicine , 9 : 1257 – 1269 . doi:10.1111/j.1553–2712.2002.tb01586.x
   PubMed Web of Science ®Google Scholar
• Hollinger , L. M. and Buschmann , M. B. T. 1993 . Factors influencing the perception of touch by elderly nursing home residents and their health caregivers . International Journal of Nursing Studies , 30 : 445 – 461 . doi:10.1016/0020–7489(93)90054-X
   PubMed Web of Science ®Google Scholar
• Hughes , C. M. , Lapane , K. L. and Mor , V. 2000 . Influence of facility characteristics on use of antipsychotic medications in nursing homes . Medical Care , 38 : 1164 – 1173 . doi:10.1097/00005650–200012000-00003
   PubMed Web of Science ®Google Scholar
• Jarrett , N. and Payne , S. 1995 . A selective review of the literature on nurse-patient communication: Has the patient's contribution been neglected? . Journal of Advanced Nursing , 22 : 72 – 78 .
   PubMed Web of Science ®Google Scholar
• Johns , C. 2008 . Becoming a reflective practitioner: A reflective and holistic approach to clinical nursing, practice development and clinical supervision , New York , NY : Wiley-Blackwell. .
   Google Scholar
• Johnson , R. 1993 . Nurse practitioner-patient discourse: Uncovering the voice of nursing in primary care practice . Scholarly Inquiry for Nursing Practice: An International Journal , 7 : 143 – 157 .
   PubMedGoogle Scholar
• Kamimura , A. , Banaszak-Holl , J. , Berta , W. , Baum , J. A. , Weigelt , C. and Mitchell , W. 2007 . Do corporate chains affect quality of care in nursing homes? The role of corporate standardization . Health Care Management Review , 32 : 168 – 179 .
   PubMedGoogle Scholar
• Klingle , R. S. 1993 . Bringing time into physician compliance-gaining research: Toward a reinforcement expectancy theory of strategy effectiveness . Health Communication , 5 : 283 – 308 . doi:10.1207/s15327027hc0504_3
   Google Scholar
• Matusitz , J. and Breen , G. M. 2007 . Telemedicine: Its effects on health communication . Health Communication , 21 : 73 – 83 .
   PubMed Web of Science ®Google Scholar
• Mead , G. H. 1912 . The mechanism of social consciousness . The Journal of Philosophy, Psychology, and Scientific Methods , IX : 401 – 406 .
   Google Scholar
• Miller , K. 2005 . Communication theories: Perspective, processes and contexts , New York , NY : McGraw Hill. .
   Google Scholar
• Polivka , L. 2008 . The decisive role of the states in aging policy . Generations , 32 : 5 – 9 .
   Google Scholar
• Powers , B. A. 2005 . Everyday ethics in assisted living facilities: A framework for assessing resident-focused issues . Journal of Gerontological Nursing , 31 : 31 – 37 .
   PubMedGoogle Scholar
• Robinson , J. P. 2000 . Managing urinary incontinence in the nursing home: Residents' perspectives . Journal of Advanced Nursing , 31 : 68 – 77 . doi:10.1046/j.1365–2648.2000.01258.x
   PubMed Web of Science ®Google Scholar
• Robison , J. , Curry , L. , Gruman , C. , Porter , M. , Henderson , C. R. and Pillemer , K. 2007 . Partners in caregiving in a special care environment: Cooperative communication between staff and families on dementia units . Gerontologist , 47 : 504 – 515 .
   PubMed Web of Science ®Google Scholar
• Savage , J. 1997 . Gestures of resistance: The nurse's body in contested space . Nursing Inquiry , 4 : 237 – 245 .
   PubMedGoogle Scholar
• Shattell , M. 2004 . Nurse-patient interaction: A review of the literature . Journal of Clinical Nursing , 13 : 714 – 722 .
   PubMed Web of Science ®Google Scholar
• Sultz , H. A. and Young , K. M. 2010 . Health Care USA: Organizing its organization and delivery , Sudbury , MA : Jones & Bartlett Publishers. .
   Google Scholar
• Teeri , S. , Välimäki , M. , Katajisto , J. and Leino-Kilpi , H. 2007 . Maintaining the integrity of older patients in long-term institutions: Relatives' perceptions . Journal of Clinical Nursing , 16 : 918 – 927 . doi:10.1111/j.1365–2702.2006.01741.x
   PubMedGoogle Scholar
• VanLear , C. A. 1987 . The formation of social relationships: A longitudinal study of social penetration . Human Communication Research , 13 : 299 – 322 . doi:10.1111/j.1468–2958.1987.tb00107.x
   Web of Science ®Google Scholar
• Werner , C. , Altman , I. and Brown , B. B. 1992 . A transactional approach to interpersonal relations: Physical environment, social context and temporal qualities . Journal of Social and Personal Relationships , 9 : 297 – 323 . doi:10.1177/0265407592092008
   Web of Science ®Google Scholar
• Zhang , N. J. , Unruh , L. , Liu , R. and Wan , T. T. 2006 . Minimum nurse staffing ratios for nursing homes . Nursing Economics , 24 : 78 – 85 .
   PubMed Web of Science ®Google Scholar