1,042
Views
4
CrossRef citations to date
0
Altmetric
Articles

Casting Roles to Stakeholders – A Narrative Analysis of Reputational Storytelling in the Digital Public Sphere

References

  • Anderson, F. D., & Althouse, M. T. (2010). Five fingers or six? Pentad or hexad. KB Journal, 6(2), Retrieved from http://www.kbjournal.org/anderson
  • Anderson, F. D., & Prelli, L. J. (2001). Pentadic cartography: Mapping the universe of discourse. Quarterly Journal of Speech, 87(1), 73–95. doi:10.1080/00335630109384319
  • Aula, P., & Mantere, S. (2008). Strategic reputation management: Towards a company of good. London, UK and New York, NY: Routledge.
  • Bechmann, A., & Lomborg, S. (2012). Mapping actor roles in social media: Different perspectives on value creation in theories of user participation. New Media & Society, 15(5), 765–781. doi:10.1177/1461444812462853
  • Boje, D. M. (2002, February 7). Beyond pentad to Hexad: Dancing partners and burke’s sixth step. Retrieved February 4, 2016 from http://business.nmsu.edu/~dboje/qm/addons/beyond_pentad_to_hexad.htm
  • Boster, F. J., Kotowski, M. R., Andrews, K. R., & Serota, K. (2011). Identifying influence: Development, validation of connectivity, persuasiveness, and maven scales. Journal of Communication, 61(1), 178–196. doi:10.1111/j.1460-2466.2010.01531.x
  • Briones, R. L., Kuch, B., Fisher Liu, B., & Jin, Y. (2011). Keeping up with the digital age: How the American Red Cross uses social media to build relationships. Public Relations Review, 37(1), 37–43. doi:10.1016/j.pubrev.2010.12.006
  • Brown, T. J., & Dacin, P. A. (1997). The company and the product: Corporate associations and consumer product responses. The Journal of Marketing, 61(1), 68–84. doi:10.2307/1252190
  • Burke, K. (1945/1969). A Grammar of Motives. Berkeley, CA: University of California Press.
  • Burke, K. (1966). Language as symbolic action: Essays on life, literature, and method. Berkeley, CA: University of California Press.
  • Burke, K. (1968). Dramatism. In D. Sills (Ed.), International encyclopedia of the social sciences (pp. 445–452). New York, NY: MacMillan.
  • Burke, K. (1972). Dramatism and development. Barre, MA: Clark University Press.
  • Carroll, A. B. (1993). Business and society: Ethics and stakeholder management (2nd ed.). Cincinnati, OH: South-Western.
  • Castells, M. (2009). Communication power. New York, NY: Oxford University Press.
  • Chun, R. (2005). Corporate reputation: Meaning and measurement. International Journal of Management Review, 7(2), 91–109. doi:10.1111/j.1468-2370.2005.00109.x
  • Clarkson, M. (1994, May). A risk based model of stakeholder theory. In Proceedings of the Second Toronto Conference on Stakeholder Theory (pp. 18–19). Toronto, Canada: Centre for Corporate Social Performances & Ethics, University of Toronto.
  • Cornelissen, J. P., Durand, R., Fiss, P. C., Lammers, J. C., & Vaara, E. (2015). Putting communication front and center in institutional theory and analysis. Academy of Management Review, 40(1), 10–27. doi:10.5465/amr.2014.0381
  • Couldry, N. (2008). Mediatization or mediation? Alternative understandings of the emergent space of digital storytelling. New Media & Society, 10(3), 373–391. doi:10.1177/1461444808089414
  • Crusius, T. W. (1999). Kenneth Burke and the conversation after philosophy. Carbondale, IL: SIU Press.
  • Czarniawska, B. (1997). Narrating the organization, dramas of institutional identity. Chicago, IL: The University of Chicago Press.
  • Czarniawska, B. (2004). Narratives in social science research. London, UK: Sage Publications Ltd.
  • Davies, B., & Harré, R. (1990). Positioning: The discursive production of selves. Journal for the Theory of Social Behaviour, 20(1), 43–63. doi:10.1111/jtsb.1990.20.issue-1
  • De Bussy, N. M., Watson, R. T., Pitt, L. F., & Ewing, M. T. (2000). Stakeholder communication management on the Internet: An integrated matrix for the identification of opportunities. Journal of Communication Management, 5(2), 138–146. doi:10.1108/13632540110806721
  • Deetz, S. (1986). Metaphors and the discursive production and reproduction of organization. In L. Thayer (Ed.), Organizations-Communication – Emerging Perspectives (pp. 168–182). Norwood, NJ: Ablex Publishing.
  • DiMaggio, P. J., & Powell, W. W. (1983). The Iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American Sociological Review, 48(2), 147–160. doi:10.2307/2095101
  • Elwood, W. N., & Greene, K. (2005). “Risks both known and unknown” A qualitative method to assess the role of situation in HIV/STD risk and prevention. Journal of Homosexuality, 50(1), 135–154. doi:10.1300/J082v50n01_07
  • Evan, W. M., & Freeman, R. E. (1988). A stakeholder theory of the modern corporation: Kantian capitalism. In T. L. Beauchamp, & N. Bowie (Eds.), Ethical theory and business (pp. 75–84). Englewood Cliffs, NJ: Prentice-Hall.
  • Fombrun, C. J., Gardberg, N., & Sever, J. (2000). The reputation quotient: A multi-stakeholder measure of corporate reputation. Journal of Brand Management, 7(4), 241–255. doi:10.1057/bm.2000.10
  • Fox, C. (2002). Beyond the “Tyranny of the Real”: Revisiting Burke’s Pentad as research method for professional communication. Technical Communication Quarterly, 11(4), 365–388. doi:10.1207/s15427625tcq1104_1
  • Freeman, R. E. (1984). Strategic Management: A Stakeholder Approach. Boston, MA: Pitman.
  • Gabriel, Y. (2000). Storytelling in organizations: Facts, fictions, and fantasies. New York, NY: Oxford University Press.
  • Gotsi, M., & Wilson, A. M. (2001). Corporate reputation: Seeking a definition. Corporate Communications: An International Journal, 6(1), 24–30. doi:10.1108/13563280110381189
  • Gulbrandsen, I. T., & Just, S. N. (2011). The collaborative paradigm: Towards an invitational and participatory concept of online communication. Media, Culture & Society, 33(7), 1095–1108. doi:10.1177/0163443711416066
  • Hall, R. (1992). The strategic analysis of intangible resources. Strategic Management Journal, 13(2), 135–144. doi:10.1002/(ISSN)1097-0266
  • Hallahan, K., Holtzhausen, D., Van Ruler, B., Verčič, D., & Sriramesh, K. (2007). Defining strategic communication. International Journal of Strategic Communication, 1(1), 3–35. doi:10.1080/15531180701285244
  • Hosseini, J. C., & Brenner, S. N. (1992). The stakeholder theory of the firm: A methodology to generate value matrix weights. Business Ethics Quarterly, 2(2), 99–119. doi:10.2307/3857566
  • Lambert, J. (2006). Digital storytelling: Capturing lives, creating community (2nd ed.). Berkele, CA: Digital Diner Press.
  • Langtry, B. (1994). Stakeholders and the moral responsibilities of business. Business Ethics Quarterly, 4(4), 431–443. doi:10.2307/3857342
  • Lievrouw, L. A. (2014). Materiality and media in communication and technology studies. In T. Gillespie, P. J. Boczkowski, & K. A. Foot (Eds.), Media technologies: Essays on communication, materiality, and society. essays on communication, materiality, and society (pp. 21–52). Cambridge, MA: MIT Press.
  • Ling, D. A. (1970). A pentadic analysis of Senator Edward Kennedy’s address to the people of Massachusetts, July 25, 1969. Communication Studies, 21(2), 81–86.
  • Lissack, M., & Roos, J. (1999). The next common sense: Mastering corporate complexity through coherence. London, NY and Naperville, IL: Nicholas Brealey Publishing.
  • Lule, J. (1988). The myth of my widow: A dramatistic analysis of news portrayals of a terrorist victim. Political Communication, 5(2), 101–120. doi:10.1080/10584609.1988.9962843
  • Macnamara, J., & Zerfass, A. (2012). Social media communication in organizations: The challenges of balancing openness, strategy, and management. International Journal of Strategic Communication, 6(4), 287–308. doi:10.1080/1553118X.2012.711402
  • Mahon, J. F., & Wartick, S. L. (2003). Dealing with stakeholders: How reputation, credibility and framing influence the game. Corporate Reputation Review, 6(1), 19–35. doi:10.1057/palgrave.crr.1540187
  • Meisenbach, R. J., Remke, R. V., Buzzanell, P., & Liu, M. (2008). “They allowed”: Pentadic mapping of women’s maternity leave discourse as organizational rhetoric. Communication Monographs, 75(1), 1–24. doi:10.1080/03637750801952727
  • Mitchell, R. K., Agle, B. R., & Wood, D. J. (1997). Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts. The Academy of Management Review, 22(4), 853–886.
  • Neville, B. A., Bell, S. J., & Mengüç, B. (2005). Corporate reputation, stakeholders and the social performance-financial performance relationship. European Journal of Marketing, 39(9/10), 1184–1198. doi:10.1108/03090560510610798
  • Overington, M. A. (1977). Kenneth Burke and the method of dramatism. Theory and Society, 4(1), 131–156. doi:10.1007/BF00209747
  • Pfeffer, J., & Salancik, G. (1978). The external control of organizations: A resource dependence perspective. New York, NY: Harper & Row.
  • Phoenix, A. (2008). Analysing narrative contexts. In M. Andrews, C. Squire, & M. Tamboukou (Eds.), Doing Narrative Research (pp. 64–77). London, UK: Sage.
  • Powell, W. W., & Colyvas, J. A. (2008). Microfoundations of institutional theory. In R. Greenwood, C. Oliver, K. Sahlin-Andersson, & R. Suddaby (Eds.), Handbook of organizational institutionalism (pp. 276–298). London, UK: Sage.
  • Putnam, L. L., & Cooren, F. (2004). Alternative perspectives on the role of text and agency in constituting organizations. Organization, 11(3), 323–333. doi:10.1177/1350508404041995
  • Rao, H. (1994). The social construction of reputation-certification contests, legitimation, and the survival of organizations in the American automobile-industry-1895-1912. Strategic Management Journal, 15, 29–44. doi:10.1002/smj.4250150904
  • Rindova, V. P., Williamson, I. O., Petkova, A. P., & Sever, J. M. (2005). Being good or being known: An empirical examination of the dimensions, antecedents, and consequences of organizational reputation. Academy of Management Journal, 48(6), 1033–1049. doi:10.5465/AMJ.2005.19573108
  • Romenti, S., & Valentini, C. (2011, September). Conversations that matter. measuring corporate reputation through a stakeholder network perspective. Paper presented at the 13th EUPRERA Annual Congress “Public Relations in a Time of Turbulence”, Leeds, United Kingdom.
  • Sandhu, S. (2009). Strategic Communication: An Institutional Perspective. International Journal of Strategic Communication, 3(2), 72–92. doi:10.1080/15531180902805429
  • Savage, G. T., Nix, T. W., Whitehead, C. J., & Blair, J. D. (1991). Strategies for Assessing and Managing Organizational Stakeholders. Academy of Management Executive, 5(2), 61–75. doi:10.5465/AME.1991.4274682
  • Schoeneborn, D., Blaschke, S., Cooren, F., McPhee, R. D., Seidl, D., & Taylor, J. R. (2014). The Three schools of CCO thinking: Interactive dialogue and systematic comparison. Management Communication Quarterly, 28(2), 285–316. doi:10.1177/0893318914527000
  • Sedereviciute, K., & Valentini, C. (2011). Towards a more holistic stakeholder analysis approach. Mapping Known and Undiscovered Stakeholders from Social Media. International Journal of Strategic Communication, 5(4), 221–239.
  • Slot, M. (2011). Web roles re-examined: Exploring user roles in the media environment. In J. Pierson, E. Mante-Meijer, & E. Loos (Eds.), Participation in a Broadband Society, New Media Technologies and User Empowerment, Vol. 6 (143–161). Frankfrut am Main, Germany: Peter Lang.
  • Smythe, J., Dorward, C., & Reback, J. (1992). Corporate reputation: Managing the new strategic asset. London, UK: Century Business.
  • Steurer, R. (2006). Mapping stakeholder theory anew: From the ‘stakeholder theory of the firm’ to three perspectives on business–society relations. Business Strategy and the Environment, 15(1), 55–69. doi:10.1002/(ISSN)1099-0836
  • Suchman, M. C. (1995). Managing legitimacy: Strategic and institutional approaches. Academy of Management Review, 20(3), 571–610.
  • Tampere, K. (2011). A walk in the public relations field: Theoretical discussions from social media and network society perspective. Central European Journal of Communication, 4(1), 49–61.
  • Thompson, J. K., Wartick, S. L., & Smith, H. L. (1991). Integrating corporate social performance and stakeholder management: Implications for a research agenda in small business. Research in Corporate Social Performance and Policy, 12, 207–230.
  • Van Dijck, J. (2009). Users like you? Theorizing agency in user-generated content. Media, Culture & Society, 31(1), 41–58. doi:10.1177/0163443708098245
  • Van Woerkum, C., & Aarts, N. (2008). Staying connected: The communication between organizations and their environment. Corporate Communications: An International Journal, 13(2), 197–211. doi:10.1108/13563280810869613
  • Vasquez, G. M., & Taylor, M. (2001). Research perspectives on “the public.” In R. L. Heat (Ed.), Public Relations Handbook (pp. 487–500). New York, NY: Sage.
  • Weick, K. E. (2000). Making sense of the organization. Oxford, UK: Blackwell.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.