The views of many: 360 feedback for child welfare leadership development

References

• Atwater, L. E., Waldman, D. A., Atwater, D., & Cartier, P. (2000). An upward feedback field experiment: Supervisors’ cynicism, reactions, and commitment to subordinates. Personnel Psychology, 53(2), 275–297. doi:10.1111/peps.2000.53.issue-2
   Web of Science ®Google Scholar
• Austin, M. J., & Ezell, M. (2004). Educating future social work administrators. Administration in Social Work, 28(1), 1–3. doi:10.1300/J147v28n01_01
   Web of Science ®Google Scholar
• Bailey, C., & Austin, M. (2006). 360 degree feedback and developmental outcomes: The role of feedback characteristics, self‐efficacy and importance of feedback dimensions to focal managers’ current role. International Journal of Selection and Assessment, 14(1), 51–66. doi:10.1111/ijsa.2006.14.issue-1
   Web of Science ®Google Scholar
• Bernotavicz, F., McDaniel, N. C., Brittain, C., & Dickinson, N. S. (2013). Leadership in a changing environment: A leadership model for child welfare. Administration in Social Work, 37(4), 401–417. doi:10.1080/03643107.2012.724362
   Web of Science ®Google Scholar
• Bracken, D., Rose, D., & Church, A. (2016). The evolution and devolution of 360° feedback. Industrial and Organizational Psychology, 9(4), 761–794. doi:10.1017/iop.2016.93
   Google Scholar
• Brutus, S., London, M., & Martineau, J. (1999). The impact of 360-degree feedback on planning for career development. Journal of Management Development, 18(8), 676–693. doi:10.1108/02621719910293774
   Google Scholar
• Chenot, C. (2011). The vicious cycle: Recurrent interactions among the media, politicians, the public, and child welfare services organizations. Journal of Public Child Welfare, 5, 167–184. doi:10.1080/15548732.2011.566752
   Google Scholar
• Dickinson, N. S. (2014). Child welfare leadership development to enhance outcomes for children, youth and families. Human Service Organizations: Management, Leadership & Governance, 38, 121–124. doi:10.1080/23303131.2014.897098
   Web of Science ®Google Scholar
• Drew, G. (2009). A “360” degree view for individual leadership development. Journal of Management Development, 28(7), 581–592. doi:10.1108/02621710910972698
   Google Scholar
• Farmer, D. (2011). Increasing job satisfaction among social workers. International Journal of Humanities and Social Science, 1(18), 1–8.
   Google Scholar
• He, A. S., Phillips, J. D., Lizano, E. L., Rienks, S., & Leake, R. (2018). Examining internal and external job resources in child welfare: Protecting against caseworker burnout. Child Abuse and Neglect, 81, 48–59. doi:10.1016/j.chiabu.2018.04.013
   PubMed Web of Science ®Google Scholar
• Hopkins, K., & Hyde, C. (2002). The human service managerial dilemma: New expectations, chronic challenges and old solutions. Administration in Social Work, 26(3), 1–15.
   Web of Science ®Google Scholar
• Kelly, M., & Sundet, P. (2007). Using 360 degree evaluation to improve clinical skill development by first line child protective services supervisors. Journal of Evidence-Based Social Work, 4(3–4), 145–161. doi:10.1300/J394v04n03_10
   Google Scholar
• Kluger, A., DeNisi, A., & Steinberg, R. J. (1996). The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory. Psychological Bulletin, 119(2), 254–284. doi:10.1037/0033-2909.119.2.254
   Web of Science ®Google Scholar
• Landers, R. (2015). Computing intraclass correlations (ICC) as estimates of interrater reliability in SPSS. The Winnower. doi:10.15200/winn.143518.81744
   Google Scholar
• LeBreton, J. M., & Senter, J. L. (2008). Answers to 20 questions about interrater reliability and interrater agreement. Organizational Research Methods, 11(4), 815–852. doi:10.1177/1094428106296642
   Web of Science ®Google Scholar
• Mor Barak, M., Travis, D., & Bess, G. (2004). Exploring managers’ and administrators’ retrospective perceptions of their MSW fieldwork experience. Administration in Social Work, 28(1), 21–44. doi:10.1300/J147v28n01_03
   Web of Science ®Google Scholar
• Morgan, A., Cannan, K., & Cullinane, J. (2005). 360feedback: A critical enquiry. Personnel Review, 34(6), 663–680. doi:10.1108/00483480510623457
   Web of Science ®Google Scholar
• National Child Welfare Workforce Institute. (2011). Leadership competency framework. Albany, NY: Author.
   Google Scholar
• National Network for Social Work Managers. (2004). Leadership and management practice standards. Retrieved from https://socialworkmanager.org/competencies/
   Google Scholar
• Patti, R. J. (2000). The landscape of human service welfare management. In R. J. Patti (Ed.), The handbook of social welfare management (pp. 3–26). Thousand Oaks, CA: Sage Publications, Inc.
   Google Scholar
• Peiperl, M. (2001). Getting 360 degrees feedback right. Harvard Business Review, 79(1), 142–177.
   PubMed Web of Science ®Google Scholar
• Qualtrics 360 [Computer software]. (2018, May). Provo, Utah, USA. Retrieved from https://www.qualtrics.com
   Google Scholar
• Richardson, R. (2010). 360-degree feedback: Integrating business know-how with social work values. Administration in Social Work, 34(3), 259–274. doi:10.1080/03643107.2010.480933
   Web of Science ®Google Scholar
• Thach, E. (2002). The impact of executive coaching and 360 feedback on leadership effectiveness. Leadership & Organization Development Journal, 23(4), 205–214. doi:10.1108/01437730210429070
   Google Scholar
• U.S. Government Accountability Office. (2003). HHS could play a greater role in helping child welfare agencies recruit and retain staff (GAO-03-357). Retrieved from http://www.gao.gov/products/GAO-03-357
   Google Scholar
• Vaill, P. (1996). Learning as a way of being: Strategies for survival in a world of permanent white water. San Francisco, CA: Jossey-Bass.
   Google Scholar
• Ward, P. (1997). 360-degree feedback. London, UK: Institute of Personnel and Development.
   Google Scholar