References
- ABS. (2011). Canberra. Retrieved from http://www.censusdata.abs.gov.au/census_services/getproduct/census/2011/quickstat/UCL802001
- ABS. (2016). 3101.0 – Australian demographic statistics, Jun 2016. Retrieved from http://www.abs.gov.au/ausstats/[email protected]/0/BCDDE4F49C8A3D1ECA257B8F00126F77?Opendocument
- ACLEI. (2008). Annual report 2007–08. Canberra: Author.
- AFP. (1998–2000). Annual reports. Canberra: Author.
- AFP. (2001–2016). ACT policing annual reports. Canberra: Author.
- AFP/ACLEI. (2014). Project apex: A strategic assessment of corruption risk factors in ACT policing. Canberra: Author.
- ANAO. (2016). Management of the use of force regime. Canberra: Author.
- Ariel, B., Farrar, W., & Sutherland, A. (2014). The effect of police body-worn cameras on use of force and citizens’ complaints against the police: A randomized controlled trial. Journal of Quantitative Criminology, 31(3), 509–535.10.1007/s10940-014-9236-3
- Atherley, L., & Hickman, M. (2014). Controlling use of force: Identifying police use of excessive force through analysis of administrative records. Policing, 8(2), 123–134.10.1093/police/pau003
- Blatter, J., & Haverland, M. (2014). Case studies and (causal-) process tracing. In I. Engeli & C. Rothmayr Allison (Eds.), Comparative policy studies (pp. 59–83). Basingstoke: Palgrave Macmillan.10.1057/9781137314154
- Charette, B. (1993). Early identification of police brutality and misconduct: The Metro-Dade Police Department model. Retrieved from https://www.fdle.state.fl.us/cms/FCJEI/Programs1/SLP/Documents/Abstract/Charette.aspx
- Commonwealth Ombudsman. (1997). The interaction between the Australian Federal Police and youth in the ACT. Canberra: Author.
- Commonwealth Ombudsman. (1998). Investigation into the use of police powers under the Intoxicated Persons (Care and Protection) Act 1994 (ACT). Canberra: Author.
- Commonwealth Ombudsman. (2001). Policing domestic violence: Own initiative investigation into the policing of domestic violence in the ACT. Canberra: Author.
- Commonwealth Ombudsman. (2007). Review of ACT policing’s watchhouse operations. Canberra: Author.
- Davis, R., Mateu-Gelabert, P., & Miller, J. (2005). Can effective policing also be respectful? Police Quarterly, 8(2), 229–247.10.1177/1098611104269531
- Fisher, W. (2003). A review of professional standards in the Australian Federal Police. Canberra: Australian Federal Police.
- Hickman, M. (2006). Citizen complaints about police use of force. Washington, DC: Bureau of Justice Statistics.
- Lonsway, K., Moore, M., Harrington, P., Smeal, E., & Spiller, K. (2003). Hiring & retaining more women: The Advantages to law enforcement agencies. Los Angeles, CA: National Center for Women & Policing.
- Macintyre, S., Prenzler, T., & Chapman, J. (2008). Early intervention to reduce complaints: An Australian Victoria Police initiative. International Journal of Police Science and Management, 10(2), 238–250.10.1350/ijps.2008.10.2.77
- Maguire, M., & Corbett, C. (1991). A study of the police complaints system. London: HM Stationery Office.
- McDowall, A., Quinton, P., David Brown, D., Carr, I., Glorney, E., Russell, S., … Coyle, A. (2015). Promoting ethical behaviour and preventing wrongdoing in organisations. London: College of Policing.
- Morales, M. (2015). Video helps track police misconduct; Grievances decline. The Wall Street Journal, September 8, A15.
- ACT Ombudsman. (2011). Annual report 2010–11. Canberra: Author.
- Pawson, R., & Tilley, N. (2004). Realistic evaluation. In S. Matthieson (Ed.), Encyclopaedia of evaluation (pp. 362–367). Newbury Park, CA: Sage.
- Porter, L., Prenzler, T., & Fleming, J. (2012). Complaint reduction in the Tasmania Police. Policing and Society, 22(4), 425–447.
- Prenzler, T. (2011). The evolution of police oversight in Australia. Policing and Society, 21(3), 284–303.10.1080/10439463.2011.570866
- Prenzler, T., Cawthray, T., Porter, L., & Alpert, G. (2016). Reducing public complaints and use of force: The Portland Police Bureau experience. Journal of Criminological Research, Policy and Practice, 2(4), 260–273.10.1108/JCRPP-12-2015-0054
- Prenzler, T., & Porter, L. (2016). Improving police behaviour and police-community relations through innovative responses to complaints. In S. Lister & M. Rowe (Eds.), Accountability in policing: Contemporary debates (pp. 49–68). Abingdon: Routledge.
- President’s Task Force on 21st Century Policing. (2015). Final report of the President’s Task Force on 21st Century Policing. Washington, DC: Office of Community Oriented Policing Services.
- Productivity Commission. (1996–2016). Report on government services – Police. Canberra: Australian Government Productivity Commission.
- Punch, M. (2009). Police corruption: Deviance, accountability and reform in policing. Cullompton: Willan.
- Schaible, L., de Angelis, J., Wolf, B., & Rosenthal, R. (2013). Denver’s citizen/police complaint mediation program: Officer and complainant satisfaction. Criminal Justice Policy Review, 24(5), 626–650.10.1177/0887403412455327
- Smith, G. (2009). Why don’t more people complain against the police? European Journal of Criminology, 6(3), 249–266.10.1177/1477370809102167
- Walker, S., Alpert, G., & Kenney, D. (2001). Early warning systems. Washington, DC: National Institute of Justice.