209
Views
13
CrossRef citations to date
0
Altmetric
Original Articles

Competencies for Improving Construction Performance: Theories and Practice for Developing Capacity

Pages 41-56 | Published online: 10 Feb 2014

Bibliography

  • Bachrach and Baratz. (1970). Power and Poverty, OUP, Oxford.
  • Barney, J. B. (2002). Gaining and sustaining competitive advantage, Pearson, New Jersey.
  • Barney, J. B. and Hansen, M. (1995). “Trustworthiness as a Source of Competitive Advantage”, Paper given at the Australian Graduate School of Management, University of South Wales, Sydney.
  • Bontis, N. (1998). “Intellectual Capital: An Exploratory Study that Develops and Models”, Management Decision, 36(2), 63–76.
  • Cherns, A. B. and Bryant, D. T. (1983). “Studying the Client’s Role in Construction Management”, Construction Management and Economics, 1, 177–184.
  • Cox, A. and Townsend, M. (1998). Strategic procurement in construction, Thomas Telford, London.
  • Dawson, R. (2000). Developing knowledge-based client relationships: The future of professional services, Butterworth-Heinemann, Oxford.
  • Druskat, V. U. (2001). “Building the Emotional Intelligence of Groups”, Harvard Business Review, March, 81–90.
  • Edvinsson, L. (2000). “Some Perspectives on Intangibles and Intellectual Capital”, Journal of Intellectual Capital, 1(1), 12–16.
  • Egan, Sir John. (2002). Accelerating change, [online]. Available at: http://www.dti.gov.uk/construction
  • Fairclough, Sir John et al. (2001). Rethinking construction, innovation and research, HMSO, London.
  • Goleman, D. (1996). Emotional intelligence, Bloomsbury, London.
  • Goleman, D. (1998). Working with emotional intelligence, Bloomsbury, London.
  • Gronroos, C. (2000). Service management and marketing, John Wiley and Sons, London.
  • Gummesson, E. (1999). Total relationship marketing, Butterworth-Heinemann, Oxford.
  • Hamel, G. and Prahalad, C.K. (1994). Competing for the future, Harvard Business Books, Boston, MA.
  • Handy, C. (1993). Understanding organisations, 4th Ed., Penguin, Harmondsworth.
  • Hofstede, G. (1997). Cultures and organisation: Software of the mind, McGraw-Hill, London.
  • Johnson, G and Scholes, K. (1998). Exploring corporate strategy, Prentice Hall, London.
  • Leading Edge (1998). On the edge, 9.1, Leading Edge Management Consultancy, Hitchin.
  • McGee, R. S. (1998). The search for significance, Word Publishing, Nashville.
  • Sandford, J. and Sandford, P. (1982). Transformation of the inner man, Victory House, Tulsa.
  • Senge, P. (1993). The fifth discipline, Random House, London.
  • Smyth, H.J. (1999). “Performance Audits and Client Satisfaction”, Proceedings of the CIB Symposium on Customer Satisfaction, September, Cape Town.
  • Smyth, H. J. (2000). Marketing and selling construction services, Blackwell Science, Oxford.
  • Spooncer, F. (1992). Behavioural studies for marketing and business, Stanley Thomas, Leckhampton.
  • Storbacka, K., Strandvik, T. and Gronroos, C. (1994). “Managing Customer Relationships for Profit: The Dynamics of Relationship Quality”, International Journal of Service Industry Management, (5) 5, 21–38.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.