Investigation and implementation of conflict management strategies to minimize conflicts in the construction industry

References

• ACCA. 2012. Home|ACCA Global. Accaglobal.com. [accessed 2017 Dec 12]. http://www.accaglobal.com/.
   Google Scholar
• Aibinu A. 2009. Avoiding and mitigating delay and disruption claims conflict: role of precontract negotiation. J Leg Aff Dispute Resolut Eng Constr. 1(1):47–58.
   Google Scholar
• Ajala M, Oghenekohwo J. 2002. Appraisal of public policy on conflict resolution for harmonious industrial relations practice in. Afr J Labour Stud. 5:78–87.
   Google Scholar
• Astridbaumgardner.com. 2016. Conflict management styles: the start of effective conflict management. [accessed 2016 June 24]. http://astribaumgardner.com/articles/10-articles/76-conflict-management-styles-the-start-of-effective-conflict-management.
   Google Scholar
• Ayoko O. 2016. Workplace conflict and willingness to cooperate: the importance. Int J Conflict Manag. 27(2):172–198.
   Web of Science ®Google Scholar
• Ayub N, AlQurashi SM, Al-Yafi WA, Jehn K. 2017. Personality traits and conflict management styles in predicting job performance and conflict. Int J Conflict Manag. 28(5):671–694.
   Web of Science ®Google Scholar
• Azamosa O. 2002. Industrial conflict in Nigerian universities. The case of the Academic Staff union of the university teacher's strike. J Appl Soc Sci. 4(2):9–19.
   Google Scholar
• Behfar K, Peterson R, Mannix E, Trochim W. 2008. The critical role of conflict resolution in teams: a close look at the links between conflict type, conflict management strategies, and team outcomes: correction. J Appl Psychol. 93(2):462–462.
   Web of Science ®Google Scholar
• Bobekova E. 2015. Third party conflict management of transboundary river disputes. Int J Conflict Manag. 26(4):402–426.
   Web of Science ®Google Scholar
• Botha H. 2000. Conflict in the construction industry. London: Bellstone Training (International) Limited.
   Google Scholar
• Bristow D, Vasilopoulos R. 1995. Facilitating dispute resolution of construction projects. Constr Law J. 11(2):95–117.
   Google Scholar
• Brown H, Marriott A. 1999. ADR principles and practice. London: Sweet and Maxwell.
   Google Scholar
• Burger W. 1982. Isn't there a better way. Chicago: ABAj.
   Google Scholar
• Bvumbwe C, Thwala DW. 2011. An exploratory study of dispute resolution methods in the South African construction industry. Singapore: IACSIT Press.
   Google Scholar
• Campbell K, O'Leary R. 2015. Big ideas for big problems: lessons from conflict resolution for public administration. Conflict Resol Quart. 33:107–119.
   Web of Science ®Google Scholar
• Carter N, Bryant-Lukosius D, DiCenso A, Blythe J, Neville AJ. 2014. The use of triangulation in qualitative research. Oncol Nurs Forum. 41(5):545–547.
   PubMed Web of Science ®Google Scholar
• Cheung S, Pang K. 2013. Anatomy of construction disputes. J Constr Eng Manag. 139(1):15–23.
   Web of Science ®Google Scholar
• Cheung S, Suen H. 2002. A multi-attribute utility model for dispute resolution strategy. Constr Manage Econ J. 20(7):557–568.
   Google Scholar
• Cheung S, Yiu T, Yeung S. 2005. A study of styles and outcomes in construction dispute negotiation. J Constr Eng Manag. 132(8):635–723.
   Web of Science ®Google Scholar
• Chong S. 2011. Conflict management. [accessed 10 Jan 2017]. http://knol.google.com/k/conflict-management.
   Google Scholar
• Comboh MA. 2014. Examining conflicts in industrial relations and collective bargaining context and its impact on workers and organizational performance. Acad Contemp Res J. 3(1):14–25.
   Google Scholar
• Dalton D, Shehadeh N. 1992. Statistical modelling of claim procedures and construction conflicts. Proceedings of the First International Conference On Construction Conflict: Management and Resolution. Manchester: University of Leeds.
   Google Scholar
• Das AK. 2014. Conflict management and its impact on organizational performance: a study on some industrial enterprises in Bangladesh. Chittagong Univ J Bus Admin. 23:09–31.
   Google Scholar
• Denzin NK, Lincoln YS, Giardina MD. 2006. Disciplining qualitative research. Int J Qual Stud Educ. 19(6):769–782.
   Google Scholar
• Dickey T. 2015. Integrating unions in integrated conflict management systems. Conflict Resolution. 33(1):45–66.
   Google Scholar
• Dijkstra M, Beersma B, Leeuwen J. V. 2014. Gossiping as a response to conflict with the boss: alternative conflict management behavior. Int J Conflict Manag. 25(4):421–454.
   Web of Science ®Google Scholar
• Easterby-Smith M, Antonacopoulou E, Simm D, Lyles M. 2004. Constructing contributions to organizational learning. Manag Learn. 35(4):371–380.
   Web of Science ®Google Scholar
• EC Harris Built Asset Consultancy. 2013. Global construction disputes: a longer resolution. http://www.echarris.com/pd/ECHarris,ConstructionDisputes.pdf.
   Google Scholar
• Egan T. 1998. New prosperity brings new conflict to Indian country. New York: The New York Times.
   Google Scholar
• El-Adaway IH, Kandil AA. 2010. Multiagent system for construction dispute resolution (MAS-COR). J Constr Eng Manag. 136(3):303–315.
   Web of Science ®Google Scholar
• Federal Facilities Council (FFC). 2007. Reducing construction costs: uses of best dispute resolution practices by project owners. Federal Facilities Council Technical Report 149. Washington: National Academic Press.
   Google Scholar
• Feldman M. 1972. A contractor looks at the causes of construction contract disputes. Arbitration J. 27(3):145–168.
   Google Scholar
• Femi O. 2010. Causes and effects of conflict in the Nigerian construction industry. 2(6).
   Google Scholar
• Ford J. 2007. Organisational conflict management, what’s a system? Central states speech.
   Google Scholar
• Galbraith J. 1973. Designing complex organizations. In: Reading. Mass: Addison-Wesley Pub. Co.
   Google Scholar
• Gerber P, Ong B. 2013. Best practice in construction disputes. 1st ed. United States: Lexis Nexis.
   Google Scholar
• Gorse C. 2003. Conflict and conflict management in construction. Brighton, ARCOM.
   Google Scholar
• Heldman K, Mangano V. 2011. PMP project management professional exam review guide. Indianapolis: Wiley.
   Google Scholar
• Huo X, Zhang L, Guo H. 2016. Antecedents of relationship conflict in cross-functional project teams. Project Manag J. 47(5):52–69.
   Web of Science ®Google Scholar
• Ikeda AA, Veludo-de-Oliveira TM, Campomar MC. 2005a. Organisational conflicts perceived by marketing executives. Electr J Bus Eth Organ Stud. 5(1 & 2):78–87.
   Google Scholar
• Ikeda AA, Oliveira TMV, Campomar MC. 2005b. Organizational conflicts perceived. J Bus Eth Organ Stud. 10(1):22–27.
   Google Scholar
• Kumaraswamy M, Yogeswaran K. 1998. Significant sources of construction claims. Int Constr Law Rev. 15(1):144–180.
   Google Scholar
• Laskar A, Murty CVR. 2004. Challenges before construction industry in India. Department of Civil Engineering. Kanpur: Indian Institute of Technology (www.iityk.ac.in).
   Google Scholar
• Latham M. 1994. Constructing the team: final report of the government/industry review of procurement and contractual arrangements in the UK construction industry. London: HMSO Publications.
   Google Scholar
• Lee KL. 2011. Examination between the relationships of conflict management styles and employees' satisfaction. Int J Bus Manag. 3(9):11–25.
   Google Scholar
• Levine J. 2009. Constructing the construction case: tips, traps and tricks. Dispute Resolution J. 62–72.
   Google Scholar
• Mahato BK, Ogunlana SO. 2011. Conflict dynamics in a dam construction project: a case study. Built Env Proj Ass Man. 1(2):176.
   Google Scholar
• Major DA, Burke R. 2013. Handbook of work life integration among professionals: challenges and opportunities. Northampton: Edward Elgar Publishing.
   Google Scholar
• Mitropoulos P, Howell G. 2011. Model for understanding, preventing and resolving project disputes. J Constr Eng Manag. 127(3):234–344.
   Google Scholar
• National Construction Dispute Resolution Committee. 2009. Construction industry arbitration rules and mediation procedures. New York: American Arbitration Association.
   Google Scholar
• Ng HS, Mora FP, Tamaki T. 2007. Dynamic conflict management in large-scale design and construction projects. J Manage Eng. 23(2):52–66.
   Web of Science ®Google Scholar
• Obasan K. 2011. Impact of conflict management on corporate productivity: an evaluative study. Australian J Bus Manag Res. 1(5):44–49.
   Google Scholar
• Obi R. 2012. Stress and conflict in organisation. In: Ogunbameru OA Industrial Sociology. Ibadan: Spectrum Books Ltd.
   Google Scholar
• Odusami KT. 2002. Perceptions of construction professionals concerning skills of effective leadership. J Manag Eng. 18(2):61–67.
   Web of Science ®Google Scholar
• Ogunlana SO, Mahato BK. 2011. Conflict dynamics in a dam construction project: a case study. Built Environ Project Asset Manag. 1(2):1–21.
   Google Scholar
• Ohlendorf A. 2001. Conflict resolution in project management. Acad Contemporary Res J. 3(1):14–25.
   Google Scholar
• Ongori H. 2009. Organisational conflict and its effects on organisational performance. Res J Bus Manag. 3(1):16–24.
   Google Scholar
• Panagiotis M, Howell G. 2001. Model for understanding, preventing and resolving project disputes. J Constr Eng Manag. 127(3):223–231.
   Web of Science ®Google Scholar
• Parnphumeesup P, Kerr S. 2011. Stakeholder preferences towards the sustainable development of CDM projects: lessons from biomass (rice husk) CDM project in Thailand. 39(6), 3591–3601.
   Google Scholar
• Pinto JA, Giotis TC. 2009. Leadership through conflict grow and advance project teams. Orlando: Project Management Institute.
   Google Scholar
• Rahim M. 2002. Towards a theory of managing organizational conflict. Int J Conflict Manag. 13(3):206–235.
   Web of Science ®Google Scholar
• Revay S. 1992. Can construction claim be avoided? Proceedings of the first international conference on construction conflict: management and resolution. Manchester: UMIST; p. 202–208.
   Google Scholar
• Rossman G, Wilson B. 1985. Numbers and words: combining quantitative and qualitative methods in a single large-scale evaluation study. Evaluation Review.
   Google Scholar
• Smith M. 1992. Facing up to conflict in the construction industry. Proceedings of the first international conference on construction conflict; management and resolution. Manchester: UMIST.
   Google Scholar
• Ssegawa J, Ngowi A. 2009. Challenges in delivering public construction projects: a case of Botswana. Germany: Lambert Academic Publishing.
   Google Scholar
• Stevens JG, Frame I, Henjewele C. 2016. Mediation in construction disputes in England. Int J Law Built Environ. 8(2):123–136.
   Web of Science ®Google Scholar
• Sudhakar GP. 2015. A review of conflict management techniques in projects. Brazilian J Operations Prod Manag. 12:214–232.
   Web of Science ®Google Scholar
• Tanveer Y, Jiayin Q, Akram U, Tariq A. 2018. Antecedents of frontline manager handling relationship conflicts. Int Jnl Conflict Manag. 29(1):2–23.
   Web of Science ®Google Scholar
• Uchendu CC, Anijaobi-Idem F, Odigwe F. 2013. Conflict management and organisational performance in secondary schools in cross rivers state, Nigeria. J Organ Psychol Educ Stud. 2(2):67–71.
   Google Scholar
• Verma VK. 1998. Conflict management. The project management. Newton Square: Project Management Institute.
   Google Scholar
• Vigil-King DC. 1999. Team conflict, integrative conflict management strategies and team effectiveness. Knoxville: University of Tennessee.
   Google Scholar
• Whitfield J. 2012. Conflicts in construction. Chichester, England: Wiley-Blackwell.
   Google Scholar
• Williamson O. 1979. Transaction-cost economics: the governance of contractual relations. J Law Econ. 22(2):233–261.
   Google Scholar
• Wu G, Liu C, Zhao X, Zuo J. 2017. Investigating the relationship between communication-conflict interaction and project success among construction project teams. Int J Project Manag. 35(8):1466–1482.
   Web of Science ®Google Scholar